Safelite was awesome. I needed my rear windshield replaced and got a 7am appointment the next day. I was greeted right away, everyone was super friendly, and Javier did a great job on the repair. He kept me updated and had me out fast. The waiting area had coffee, comfy seating, and Wi‑Fi, which made the wait easy. This is the second Safelite location I've used and both have been consistently great. Fast, professional, and stress‑free. Highly recommend. read more

Missed appointment two days in a row. Very poor service. Waited at home twice for nothing. Don't bother using this business

Garbage company. If your vehicle is older than 2011, they have a policy that they will take out your windshield, but if they see rust, they won't put in new or even put back your old windshield! They don't bother to mention that until the tech arrives. WTF? Find a local shop with a good reputation and tell Safelite to @"&$! Off. read more

because of our insurance we took our model Y to Safelite repair off I 35 in Austin, Texas. Not only did they not align the car properly so that we have it calibrated for full self driving. They also damaged the front camera that's on the windshield by damaging it, stripping off the finish and it appears they tried to glue it back. Now they are forcing us to go back to show them the damage they want the card to drive the car again by themselves. And we are asking them to reimburse us for the money we're gonna have to spend at Tesla to get this fixed. Absolute terrible service. And they should never be allowed to touch any Tesla vehicles. read more

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Don't use this company. My friend had a small chip in her windshield and went in for a repair. safelite cracked her windshield then told her they could only fix the damage they caused if she filed an Insurance claim and paid them the $500 deductible. what a scam my poor friend is elderly and female. Sad that they would take advantage of her this way. read more

When you get a new car for the first time in your driving life and you get hit by a big ol' rock while just minding your business on IH 35 AND it creates a huuuuuge crack across windshield - what do you do? Well you sing the Safelite jingle you hear on the tv, radio, or social media and you give them a call and make an appointment. Scheduling an appointment on the website was easy as was finding the location closest to me to get quick service for my repair. I had several follow-up communication including email and text messages (if you opt in). I appreciated these reminders because it kept me on time and ready for my appointment. Upon walking in we were greeted immediately by staff and they got us all settled with our appointment. It was communicated to us, in email/texts, and in person that our service would be at least 2-3 hours. Knowing this ahead of time allowed me to plan to go to the nearby Mexican bakery and taqueria (taco spot) to eat breakfast and hang out. I even went back home since we were so close to home. Our service was professional and took less time than they had communicated with us. Within 2 hours we were already heading back to grab the car with our new windshield! We received a text message and a phone call from the shop to inform us that they were ready for us. Original Equipment Manufacturer (OEM) windshield installed and has been fantastic after a week. The calibration on our font camera and lane/driving assist works flawlessly after the install too. We didn't roll out of there with any tape on our windshield either as I thought we would have to. We have been very pleased with the service and professional experience we had since scheduling our appointment to a week later. read more

Horrible experience replacing my truck windshield! First try, it leaked. Loud wind when driving. Had to wait a week for a tech to come back and remove the glass and he found a gap not sealed. Then this tech couldn't get the seal in correctly. It was sticking out on the driver side. Had to wait a week for another tech to come and bring the correct seal. 3rd tech came and discovered the wipers had been put on backwards from the previous tech and there was black sealant left on the hood. 4th time they finally installed it correctly but management refused to do anything about the black sealant on my paint. Unqualified techs all around. Never again! read more

Terrible crew. Poor tech staff. Overall a a scam. Made the situation worse by my making a crack that fixable , into a job that requires a full windshield replacement. read more

Safelite AutoGlass - Terrible job. - Auto Glass Services Near Me - Austin, Texas

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To make the long short. Went to safelite to replace my rear glass last year in September-October and they managed to unplug my side curtain airbag and damage/take wires from the car causing the rear defroster to not work. The Long: In September of 2024 I accidently dropped the gas strut on my car onto the rear glass and caused a large crack that went across the entire surface. I decided to go to the dealership but they were still several weeks out so I went to safelite as it was recommended by some some friends. The price was competitive and the timeline was far better than the dealership so It was a good start but things went downhill quick! First visit was a bust ... literally as the apparently the tech broke the replacement rear glass so the job ended up not being done. After waiting another week and wasting 20 dollars on ubering to the location they finally replaced the rear glass but to my surprise an airbag error popped up on the screen. I went in right away and was told it would reset after driving the car a few miles. It DID NOT. Multiple visits were scheduled again to fix the airbag issue. They finally discovered that during the visit where the panel was replaced the techs in question managed to unplug the airbag and jam the cable down in part of the trim where it couldn't be found. As a nice bonus on this mess the rear glass that I received had waves in it which needed another replacement panel luckily this time a oem panel. Moving forward a few months I thought everything was fine until a few days ago (June 5th) when I in maintenance mode and saw a rear defroster error message. I decided to explore the area and was shocked when I saw the two harness that were suppose to connect the rear defroster to the rest of the car were missing and a part of the radio tuner had its tab bent. I gave safelite multiple opportunities to rectify the issue and at every turn things got worse. The fact they have techs that are willing to play it fast and loose and unplug critical safety systems like airbags is insane. I would go elsewhere if you need to replace glass unless you want a multiple issues popping up down the line. read more

I want to say thank you to Xavier for all the configuration and work and to thank everyone at safelite for giving my car attention and everyone's hard work. read more

Came in to get my windshield repaired and when I got called back I was told I had a flat tire. Christian and Frank were very helpful and made it right by helping me change my tire and offering a discount on the service. They were both patient with me and I'm very grateful. read more

Safelite has canceled my appointment three times now. First time, no vin. I provided vin TWICE. They canceled again for no vin. Most recently, this shop told me the cancellation was due to a back order. Funny thing is, I called Volkswagen after work, and the part isn't back ordered at all. It can actually be here Friday. Go anywhere but here -- unless you want someone blatantly lying to you about your service. For the person who told me to chat with an agent on my Google review-- If y'all think I haven't been "chatting with agents," you're insane. I've talked to agents 5-6 times and ONE of them helped me by sending me YOUR number where YOUR STAFF lied to us over and over again, one of which even lied claiming he was Zach (the manager, according to y'all's customer service team) turns out, his name is Paul or something of the sort. Today, y'all went from "the part is on a national back order" to "it will be here tomorrow or Saturday" BECAUSE IT WAS NEVER BACKORDERED. Lunacy, truly. Update -- they dented my window upon install. read more

Safelite AutoGlass - Dented window - Auto Glass Services Near Me - Austin, Texas

I am writing to express my extreme dissatisfaction with the recent auto glass replacement service I received from Safelite. Aurora Colorado, which was completed less than 10 days ago. The windshield just cracked in less than 10 day after installation. My car was staying in the garage most of the time and only driven to drop and pick my kids from school. The installer came and said that the crack is not covered under the warranty. Unfortunately, the quality of the work has proven to be subpar, and I am highly disappointed given the short timeframe since the service. I expected a durable and reliable repair, but the issues I'm experiencing so soon after the replacement indicate otherwise. This experience has significantly undermined my trust in Safelite's service and product quality. I urge you to investigate this matter thoroughly and provide a resolution. read more

Very professional and quality work. Very competitive pricing. Friendly customer service and good glass products.

About 2 years ago, a rock hit my windshield while I was driving and now, the lines grew pretty long with the heat from the Texas sun. It's time to renew my car registration so I needed a new windshield asap. I went online to safelite, scheduled an appt and I know have a beautiful, clear windshield! Safelite's staff at the Dove Springs location provided stellar service. They were very kind, informative and prompt. My appt was at 9am and I drove away before 10:45am! Thank you Safelite! Pricing was reasonable as well as I paid out of pocket. $425! read more

Booked my appt as the 'preferred vendor' from both my Dealership and Insurance Carrier. Received multiple auto msgs. re: my 7am Monday appt. Arrived on time to discover they did not have the 3-part molding assembly they needed to do the work -- and did not know when it would arrive. So, my :45 min Mon morning drive was a waste of my time, and no one thought to look ahead at the books and notify me. Never heard back from the location (at all) though I reached out 2 additional times. I then reached out to Corporate for assistance. Another botched mess as they only listened to my complaint, they did not 'make it happen.' It felt as though they were indifferent about their reputation or retention of business. Received a great referral to another business (Low Price Auto Glass, Cedar Park) and they were most helpful and professionally accepted and performed the work! Kevian and his staff (specifically Brent) are true businessmen who understand their business and how to deliver excellent customer service. Cannot recommend the Safelite company nor the S. Austin location, though I wanted to be able to do so! Fool me once, shame on you. Fool me twice, shame on me! read more

I've been waiting for 2 months for the store to reach out to me regarding replacing the interior panel trim on my car, that they damaged. I also have 3 scuff marks on the window that happened when they had to reinstall the window because it wasn't done right the first time. They've had to come out multiple times because they didn't install the wiper arms correctly and they came loose when I used them. Poor service at this location. Even tried calling customer care and no answer. Wrote the CEO and the EVP and still no response. Worst company ever. read more

Safelite AutoGlass - Damage on the panel trim! - Auto Glass Services Near Me - Austin, Texas

If I could give negative stars, I would. I had my windshield replaced by Safelite, and that was a huge mistake. The technician who did the replacement didn't even bother to properly realign my windshield wipers. I found out the hard way--on the road--when my wipers failed during rain because of their sloppy work. I then had to pay out of pocket to have a mechanic fix something that never should've been an issue in the first place. And the nightmare didn't stop there. I was told by multiple Safelite customer service reps that I would be reimbursed through their so-called "warranty" system. That was over a month ago. Since then? Crickets. I've been bounced around, given the runaround, and lied to--repeatedly. No check. No confirmation. No accountability. What's worse is that I now seriously regret ever getting my windshield replaced at all. Safelite's incompetence not only cost me time and money--it put my safety at risk. This whole experience has been a complete joke, and the customer service is a disgrace. I will never use Safelite again, and I'll make sure everyone I know hears exactly why. read more

If I could give this place a zero I would. Not only did they install the back windshield improperly the first time causing water to come into my vehicle, the second time they fixed my front windshield and the tape ripped off my paint. I was told to come in for a "warranty" appointment to look at the tape and was told that there was nothing they could do. The technician Michael D. said he instructed to remove the tape after 30 minutes but that is 100% false as it was pouring rain that day and my vehicle wasn't even in my possession until 430 pm that day after being notified the second repair was done at 4 pm. How could I physically remove the tape if I couldn't pickup the car until the evening? DO NOT go here unless you want your car damaged and poor customer service. When asked to escalate the issue, I was told he's the manager and to call a call center. Horrible shop. Avoid at all costs, unless you want to pay more to get your car fixed after taking it to them. read more

Safelite AutoGlass - Stopped pulling after I saw this... left both pieces of tape on for them to look at tomorrow. Looks like normal duct tape. - Auto Glass Services Near Me - Austin, Texas

All their commercials show them coming to your home or business immediately. Clients Singing the song and so happy as they watch how many stops away they are until they get to their car. Today I got an 8" crack on my front windshield from a truck. First available appointment is in 7 days and I have to go TO the business for the repair. We've been sold a bill of goods! So disappointed!! read more

I paid to have front windshield replaced in my 2014 ford transit connect and they left broken glass in air ducts and fragments over the entire dash poor service and then they sent out the same guy to fix the issue but he was unsuccessful because he didn't have the right tool for his vacuum... so I called for someone else to fix it and they sent the same technician out. Not not acceptable.its been two weeks and they seem to care about getting your money more than taking care of you... read more

DO NOT GO HERE! charged me more than double the quoted price online without my consent!!!! the online quoted price was quoted $405 online, they even sent me a coupon for $150 off so i was expecting to pay closer to $300. I dropped my car off and was never told that there would be any extra fees. a few hours later i get a text that they charged my card on file for $761... no warning or discussion before they did this. they told me they had to charge me $450 extra recalibration fee which was warned on their website but at no point does the website or their staff tell you the cost until the work has already been done. go somewhere else more affordable and more honest. I feel completely scammed. hope i can help some others avoid this horrible experience. read more

Safelite AutoGlass - the $405 online quote... - Auto Glass Services Near Me - Austin, Texas

Horrible experience, don't take your car there , the repair was made June 10th after driving the car for 30 minutes the frame edges of the windshield came off while driving, the parts were broken during installation and placed back like that total negligence, after explaining to Ramon the manager about the issue he apologized and told me it was going to get fixed, it's been 20 days and nothing yet I have been calling corporate and they just tell me we call you back. I will be looking for legal action. read more

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Was told 45 minutes, after 40 minutes i was the only person in the waiting room and I had to ASK them to start on my car which was still parked outside. It's now been an hour and 30 minutes and I'm still waiting. Spent an absurd amount of time to fix a dime size chip in my windshield today, I will certainly never be coming back here. read more

It took awhile, but they let me know a time frame and it was done in that timeframe. People were very friendly and professional. And the bathroom was very clean as was the lobby. read more

I had to get my windshield replaced two months ago because it had gotten cracked. I got it replaced and then there was a whistling humming sound when I was driving a high . So I took it back to them. They said it's coming through the calibration sensor, which is not even exposed to the outside, so that was an outright lie, which took them an hour and a half to come up with. So I took it back and then they told me that the molding was bent and is causing the air leak, but they can't do anything about it even though they're the ones who bent the molding. Literally take it to any other company. read more

Two stars because they will come to you and booking online was relatively easy. The chip in my windshield was directly in my line of sight. In error, I assumed that if the chip could not be repaired or was not able to be repaired in a manner that would not cause more of a distraction, that the tech would call me & recommend a new windshield. Instead of that happening. I have what looks like elmers glue over the crack. I can't see through it like before it was "repaired". I should have checked Yelp before trusting Safelite with my windshield repair. I also called my insurance company to complain & to ask them to quit paying for work from Safelite. Ps, Yes, I did call the local store and spoke with Susan Franco who told me she understood and would take a look at the pictures I sent her to see if perhaps this was just a sloppy job or something. She has since ghosted me and I have given up. Find another company to fix your windshield is my recommendation. read more

Safelite was unable to fix my window for 3 months. I finally got fed up and went to caliber and they did it within 3 days. read more

Safelite AutoGlass - Safelite glass repair broken front door. - Auto Glass Services Near Me - Austin, Texas

I waited an entire day for an appointment confirmed by email several times the day before. I waited 8a-5p with no call or communication. I spent several hours trying to get answers and was promised a call back from a manager that never happened(it's been over 6 weeks). After I was stood up, I went to JRD on south congress and had a great experience. If you want to waste a day, Safelite is the place to call. I'm too busy for that. On a side note, I left nationwide insurance since they funnel you to Safelite and offer no support when Safelite is the reason you miss a day of work and rearranged your schedule read more

Excellent service. Called to confirm appt, was on time. Kept me updated during the process. Vacuumed my car also. A++++ service. Highly recommend. read more

The absolute WORST, most irritating, idiotic commercials on the air today. No one wants to hear that stupid woman screaming and crying. Fire your ad team and go another direction, maybe a clever one. read more

Horrible customer service!! Manager that won't resolve billing issue. We recently had windshield replaced in 2025 Bronco. We decided to go through insurance and pay $495 deductible. All communication via text prior said the cost would be $495. The tech did a great job and when finished he told us the cost would be $495. I saw on his device that the cost was $495. He said we will get email receipt shortly. He left and we saw that we were charged $832. I called him to speak about it and he said there must have been some kind of mistake because it should have only been $495. He said he would call manager and call me back. He called back and said that we would get a call from manager and they would get it resolved. Never heard from manager and so we had to call a few days later. Spoke with someone and they also confirmed that in looking at everything that we should have only been charged $495. She tried calling manager but was not able to get in contact with him. She said she will email him with high importance and that we would definitely hear back. It has been nearly 3 weeks and we have yet to hear from someone or get issued resolved. It is also impossible to get someone on the phone. This has been very frustrating and I am so disappointed with Safelite. read more

Requested price to replace a windshield on my Toyota Tacoma. Got a quote via text including tax total. Scheduled the replacement for the next day. A couple hours into the scheduled replacement window I logged in to pay, and the quoted price had been increased by a significant amount. Charges had been added since I scheduled the work from original quote. I canceled and will not use them again. Dishonest and unethical customer care. read more

Made an appointment the day before for the morning and I was in and out in an hour for the small cracks in my windshield. Got quoted online and they said it might be more because I had an extra crack but they didn't up the charge because it was so small. $304 with no insurance and new windshield wipers. I knew it wouldn't completely cover the biggest crack but it made a big impact on the appearance and the smaller ones I can't even find anymore. read more

Safelite AutoGlass - Can't see the little cracks anymore! - Auto Glass Services Near Me - Austin, Texas

My husband was driving my car when debris from a truck flew off and hit my windshield. It immediately left a crack on my windshield. It was a really hot day and the crack just kept expanding. I have a windshield that requires calibration. I would usually go to the Toyota dealership but it was significantly more. I decided to go to Safelite as recommended by my insurance company. The were able to give me a Toyota windshield and do the calibration. I picked my car up the next day and I am so happy with the results. I highly recommend this company to fix or replace your windshield. read more

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Wow. i didnt think this company could get any worse. Rescheduled my appt that THEY missed on Monday. They come out today with the WRONG windshield. So once again, the job could not be done! Rescheduled again. Level of incompetence is crazy with this company. I would recommend no one ever use them. read more

Absolutely horrible experience. Made an appointment in advance to have my windshield replaced. Checked in upon arrival & checked again with the desk twice. After 2+ hours they told me they did not have my windshield & couldn't replace it. Complete waste of my time & super disappointing as we've used Safelite three other times (in DFW) all very different/ great experiences vs this Austin location. Do not use this location. read more

Booked online and paid in full. they kept missing appointments for a full month with no calls or anything to let me know they weren't going to come until i chased them down. finally got the window replaced and they told me i hadn't paid fully, and charged me another $100 on top of what i already paid. I have the email saying i paid in full, so thanks for the gaslighting safelight. Trying to get that resolved for over three weeks now, never again will i use this company. read more

Fantastic service (albeit an insurance claim) and the technician was clean, prompt, professional, and courteous. Could not have asked for more. read more

Had to wait over two weeks for a mobile appointment. I was OK with that. I was NOT OK with the fact that they never showed up and never called me. My first call to Safelite after the appointment time ended in loooong hold followed by a ringing phone that was never answered. I am on my second call to Safelite. They are 'trying' to get in touch with the tech...unsuccessfully it seems. I paid a premium price for what I thought would be professional service. Sorry to report that I was wrong. Update. After finally talking to call center person, they knew the glass was not on the truck this morning. Nobody bothered to call me. Now they are saying that the next appointment is in two more weeks! Why are businesses so anti-customer these days??? I will never use them again and I will never recommend them to anyone! read more