Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

Although it was messy due to being in a mall and it was a weekend, they had a vast variety of World…read moreCup gear like jerseys. Many places including the nearby Nike Outlet Store didn't have Team USA items like shirts and jerseys, but this place did. I was also notified by the staff here that various items were on sale which totally enticed me to make purchases. Staff there were so helpful!

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

heard great reviews about this business but i just called them today and they said they have not…read morebeen doing kayak rentals in 3 years!

I haven't been there bc I don't fish but if you do, and need bait, stop by. This family has been in…read moreAlviso for ages--and has been selling bait for ages. I'm happy to see them still offering these services for the fishermen choosing Alviso as the spot for their water time adventures. BTW I don't think they rent kayaks anymore. I hope you enjoy your time in Alviso. Happy fishing.

What a great mom and pop fishing supply spot! Stopped in for some crabbing gear and they had…read moreeverything I was looking for (snares, braided line, weights, etc). Prices were very reasonable and the employee and lady behind the counter were very knowledgeable and helpful. Will come back here for all of my fishing supply needs in the future!

Guy who works the cash register is rude and disinterested, ruined the place for me honestly.read more

I had never been to a Bass Pro Shop...but I was in the area and I have friends that love it there…read moreso much that I decided to head in and see it for myself. WOW! for the decor.....going into the shop you feel like you are somewhere else. I absolutely loved the time they spent designing the spaces and incorporating murals, ponds, decor, signage, taxidermy, hidden details and the big scale of it all. It is hard to say which area was my favorite but I loved the big redwood tree entrance and walking through the middle of the tree and I also loved the waterfall where the stairs are leading up to the second floor. They have a lot of product....things were organized and labeled beautifully. Everything was neat and orderly. Plenty of cute clothes and shoes for women. I just looked throughout the store, I did try out one item in the fitting room but didn't purchase anything. I didn't have to interact with any sales associate so i don't know what that was like. I didnt read the reviews before coming in...but sad to know that they no longer have a restaurant inside the shop. I read that eating there was an experience in itself. Some items were reasonably priced, others had a higher markup. They have a bunch of snack food items from fudge to dried fruits and protein bars. Plenty of parking. Plenty of photo opportunities inside and out. I can definitely see it as a family outing if passing by on a road trip, are in the area or just a place to know firsthand what its all about. If you like adventures in the great outdoors, than for sure this the place for you.

SERVICE: I had the worst experience in the fishing department today I have ever had since they…read moreopened. The fishing area employee Fred was amazing and assisted us to the best of his ability as well as Clara the Manager. However, another Manager named Mike has the worst customer service qualities I have ever seen. We spent $1,400 in various fishing tackle and life jackets and requested that the four reels we bought be spooled with fluorocarbon line free of charge since we spent $1,400 in the store. "Respectfully" Fred and Clara were very calm and understood our request. Mike the Manager talked to me like I was trying to steal money from the store and was disrespectful. Horrible customer service especially from a manager position. Mike ended up walking away and shaking his head, leaving the conversation. Do better Mike!!!!! If you would like to keep turning away customers keep Mike employed. Garbage customer service from Mike.

I love this place. They have a wide selection of used, reasonably priced firearms that seem to get…read morerotated frequently enough and their customer service is pretty good.

Surprised by the lower ratings. My experience was top-notch. Chris the manager was great. I left…read moreinformed and confident, thanks to him. He patiently answered all my questions and spent a long time with me to make sure I was taken care of. Kudos to him!

Great place for your fishing needs. The owner, Omega, is very knowledgeable and friendly. Great…read morepersonality and awesome to talk to.

The only bait store you will ever need. Exceptional service, kind, patient, knowledgeable, and…read morepassionate. Extremely reasonable prices. Can not say enough great things about this place! You have a family of customers for life. We will be referring everyone!

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Posting this as a cautionary tale for anyone buying shoes at Dick's Sporting Goods - Sunnyvale…read more This would have been a one star rating if not for Xavier in Footwear. Excellent service and attitude. I bought a pair of On Cloud shoes and within 5 days realized they were too big. The issue only showed up in real-world use: when walking downhill my foot slid forward into the toe box. That's not something you reliably catch by taking a few steps indoors. I went back to do a simple exchange (not a refund). The shoes were clean and in excellent condition. The only visible difference was very slight yellowing on the outsole contact pads -- noticeable under their bright store lighting but not dirty, or damaged. At first I was told the exchange would be fine. After further inspection, they reversed course and said the shoes were not "resaleable" due to wear. I spoke with multiple people (each initially identifying themselves as "the manager" before clarifying their role), and after a lot of back and forth the best options offered were: * 15% off a replacement pair, or * $60 store credit as a "no receipt return" value (they said this reflects the lowest recent selling price and excludes clearance). I ultimately took the $60 credit because my time is worth something and I needed the correct size. But the key takeaway is this: If you buy shoes here, assume you cannot test them outdoors -- even briefly -- without risking being denied an exchange. The 90-day return policy sounds generous, but in practice footwear appears to need to look completely unworn to qualify. I'm sharing this so others don't make the same assumption I did.

Consistency in customer service is key, especially for large corporations. I've visited this store…read moreseveral times and every employee ive interacted with has been a positive experience. 1) identifying products - I was looking for fishing supplies / goods for fishing and the 2 guys that helped me were so helpful with their opinions and differentiating the benefits between multiple products. 2) professionalism and empathy - Josh (I believe he's assistant manager) was extremely patient with my inquiry. He communicates effectively and understands how to tailor service to different individuals and is solution oriented. I am so grateful that Josh was in the store to support me! Thank you to the San Carlos management team for staffing the store with rockstars.

I went into the store a few weeks ago, and it was a disaster . I just called today 8/26/25 and…read morerecored message says The store is NOW permanently closed. Forwards you to Sausalito store.

Manzano Munitions is more than a gun store. I genuinely see them as community builders first, with…read morea great gun store as a bonus. Kyle and the guys there aren't your typical pushy, salesy people. They're genuine gun guys who actually shoot and live the lifestyle. They'll give you options, share their honest opinions and experience, and then let YOU decide what's best for you. No pressure, no BS. I've personally bought 3 high-end 2011s from them and thousands of rounds of ammo, and every transaction has been smooth from start to finish. The shop itself is also one of the most welcoming and cozy gun shops I've been to. But what really sets Manzano apart is what they've done for the shooting community. They host and organize members matches where you can get stage experience, sharpen your skills, and eventually take what you've learned into a real USPSA match--which they also run out of Coyote Valley Sporting Clays. That's what I mean when I say community builders. They're not just selling guns--they're helping build a stronger shooting community. NorCal and especially the South Bay shooting community is a better place because of what these guys have built. I'm genuinely grateful to be part of it. May God continue to bless Manzano Munitions, the people behind it, and the community they've built. Shoutout to all the guys over there--Johnny, Mike, the two Alex's, Chris, and Jake. A+ customer service, every time. You guys are the real deal.

Absolutely top-tier FFL shop. From the second you walk in, you're treated like family. Warm,…read morewelcoming, and genuinely happy to help. The staff behind the counter are incredibly knowledgeable and more importantly, they're actual shooters with real experience. You can tell right away these guys live the lifestyle and know their gear inside and out, not just random internet keyboard warriors pretending to know what they're talking about. They take the time to answer questions, give honest advice, and make sure you leave confident in your purchase. No pressure, no ego, just solid people who care about their customers and the shooting community. Rare to find a shop with this level of professionalism and authenticity these days. Easily one of the best FFL experiences I've had. Highly recommend supporting this place. I've been coming back since they opened and the service has stayed consistent