New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

I don't know where to begin. I just don't think I'll be able to convey just how amazing the team is…read moreright now. In 2021 I was looking for a 2018 Honda HRV and there weren't any available near me. 2018 is an awesome year for reliability and it was during the pandemic. So everyone was holding onto them. I remember coming to the dealership here in Riverhead, and I didn't feel any personal connection. Fast forward to 2025 and now my mom is looking for an excellent used car. The 2018 Honda HRV STILL tops reliability lists for the HRV and used cars in general. So when I saw Apple Honda list one with low mileage, mom and I were there first thing Monday morning right when it opened. Little did we know the staff were going to be just as wonderful as the car we bought!! YOU MUST SEE RICARDO RODRIGUEZ for a wonderful sales experience. He greeted us at the door. He respected everything about our visit: That I knew what car I was looking for. That my mom and I had time constraints and only had an hour to spend there before we could return the next day. He was such a sweetheart, so pleasant, and did I mention he is an opera singer? The day we signed he sang for us (we are a musical family) and you hold your breath he's that amazing. He also handled my 78-year-old mother's test driving very well! So informative and patient with her. Once we came back the second day to take care of all details, we got to work with Peter and Rich(Richard). These gentleman are such a pleasure to do business with. The whole time we knew this was the right car for my mom, this was the right dealership for my mom!! The staff is happy and so wonderful to do business with. It felt like being helped by family, from Ricardo, to Peter, to Richard. Just amazing. These are REAL people treating you like you are real people. My mom has no regrets and we hope to stay in touch with all these wonderful people! No yucky schmooze here! No impersonal walls. Ricardo was honest and transparent throughout our entire conversations about the car, as well as Richard about the warranty and financing. (Peter helps you get your car covered by your insurance right there on site--amazing. you don't have to worry about anyting!) Stop by and ask for Ricardo!! He's the gateway to so many awesome people here. Thank you Apple Honda!!

I went in to inquire about an Advertisment for an Accord Hybrid based on an offer of $309 zero due…read more I assume of course that does not include sales tax. I come to find out this is misleading and false advertising. The real math is bank fees etc etc and a $2500 down payment. This is not disclosed in the ad and the ad did not contain any disclosures. The owners name is Bill Fields. On Monday I'm filling complaints with the Suffolk County Dept of Consumer affairs the BBB and the Federal Trade Commission

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

I love my new Bronco! Ed Martin was great to deal with and the entire buying process was…read moreeffortless. I highly recommend.

I don't think they deserve even one star. Terrible service. I dropped my truck off for service, and…read morenobody ever called me back with a status update. Despite many attempts to reach them, all I got was, "Somebody will call you back." This went on for a week. There was no accountability, no professional courtesy, and no customer service. I will NEVER go back there!!!

We put a deposit down on a truck Monday 12/22 only to be told afterward that the truck would not be…read moreavailable for almost 3 weeks. Prior to taking our money the salesman never mentioned that the truck was not actually available or would take 3 weeks to obtain. We immediately asked for our deposit to be returned and it has been 5 days. No response from the dealership and when we call we just get the runaround and sent to voicemail. We still do not have our deposit back. I would NEVER deal with this dealership again. I'd give 0 stars if I could.

Riverhead Ford GMC has a wonderful Pba discount program for all the police…read moreGo see Steve Cummings he is the Pba Director and will treat you like family.

Salesman tells you what you want to hear over the phone then when you get there it becomes the…read moretotal opposite.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

Diego helped me in the buying process of a 2024. He was excellent to work with, very professional,…read morenice guy!! and I appreciate his hard work. I also worked with Stacy and charlie and they were both great. Stacy really knows her business and really gave me a peace of mind - explaining the process of an extended warranty. She's funny and amazing, so great to work with!! Charlie was so pleasant too - helping me at the very end with a rapid exit, and i wasn't even his client. No attitude just helpful and nice. Thanks everyone.

Worst customer service ever, ask the sales man to tell me a little more about the car I intended to…read morebuy and he was like "what you wanna know" asked for info on the tires and he said "what about the tires? No no no no red flags everywhere

Please do not buy/lease a Volvo from this store. I am a former GM of a Volvo retailer and this…read morestore is the perfect example for why the general public has such a negative view of the Auto Sales business. The Sales Manager, Joe Ghandi, is rude, incompetent and has an issue telling the truth. They outright lied about how Volvo's incentives work and then sold the car we had finally come to an agreement on, after approval and all the docs were submitted. We were told they'd call us to schedule a time for contracting and delivery but instead emailed us they sold the car to someone else instead. Again, I urge you to stay far away from this store. It will be a horrible experience and the likelihood of getting swindled seems very high. I will say however that I have dealt with the service department twice before this and found them to be quite good. The service writer was very polite and knew Volvos very well.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

Always a great experience here. Friendly, professional, short wait times. Highly recommendedread more

The Quick: Great cars, reasonable prices on leases (even in this economy) and fantastic customer…read moreservice (shout-out Ethan) The Details: Buying a car is stressful. It's a big decision. You want to make sure the person you're working with actually listens to you and has your best interest at heart. Ethan was that person for us. Ethan listened to my concerns, was patient, professional and likeable.. he went above and beyond. I never felt like Ethan was trying to sell to me; instead I felt like he was a consultant there to advise me and help me make the best choice for me. I originally visited the dealership over a year ago, but wasn't ready to make a decision on a car (If you remember, a year ago cars were really difficult to get). Ethan remembered, and was STILL super patient and responsive. He helped me drive away with a car that I love! Plus Volkswagens are great cars. They won't break the bank depending on your financial situation, and yet they're still insanely safe and they look pretty cool. I love my car