One of the best dealerships around !!! Excellent service and the staff is great !!! I love my…read moreMazda CX-5....

New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

I don't know where to begin. I just don't think I'll be able to convey just how amazing the team is…read moreright now. In 2021 I was looking for a 2018 Honda HRV and there weren't any available near me. 2018 is an awesome year for reliability and it was during the pandemic. So everyone was holding onto them. I remember coming to the dealership here in Riverhead, and I didn't feel any personal connection. Fast forward to 2025 and now my mom is looking for an excellent used car. The 2018 Honda HRV STILL tops reliability lists for the HRV and used cars in general. So when I saw Apple Honda list one with low mileage, mom and I were there first thing Monday morning right when it opened. Little did we know the staff were going to be just as wonderful as the car we bought!! YOU MUST SEE RICARDO RODRIGUEZ for a wonderful sales experience. He greeted us at the door. He respected everything about our visit: That I knew what car I was looking for. That my mom and I had time constraints and only had an hour to spend there before we could return the next day. He was such a sweetheart, so pleasant, and did I mention he is an opera singer? The day we signed he sang for us (we are a musical family) and you hold your breath he's that amazing. He also handled my 78-year-old mother's test driving very well! So informative and patient with her. Once we came back the second day to take care of all details, we got to work with Peter and Rich(Richard). These gentleman are such a pleasure to do business with. The whole time we knew this was the right car for my mom, this was the right dealership for my mom!! The staff is happy and so wonderful to do business with. It felt like being helped by family, from Ricardo, to Peter, to Richard. Just amazing. These are REAL people treating you like you are real people. My mom has no regrets and we hope to stay in touch with all these wonderful people! No yucky schmooze here! No impersonal walls. Ricardo was honest and transparent throughout our entire conversations about the car, as well as Richard about the warranty and financing. (Peter helps you get your car covered by your insurance right there on site--amazing. you don't have to worry about anyting!) Stop by and ask for Ricardo!! He's the gateway to so many awesome people here. Thank you Apple Honda!!

Shady... Went there for a new Passport -- and the finance guy could not come up with lease numbers…read morethat actually matched what they were supposed to be.. Total waste of time and walked and ended up securing a deal at Baron. Look elsewhere.

Leased a 2019 CX5 (which I LOVE). Amanda Hoffman was very helpful and easy to deal with. I did all…read moreof the negotiating through email. I THINK I got a good deal but it's always a little hard to know for sure. Numbers aside it was as painless as leasing a car can be. I think I was there for 20 minutes tops signing papers and then my car was all ready to go. Can't complain about that. Haven't been there for service yet but I'll give them a try when it's time.

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

I love my new Bronco! Ed Martin was great to deal with and the entire buying process was…read moreeffortless. I highly recommend.

I have purchased numerous new cars, trucks, SUV's in the past but this buying experience ranks as…read morethe best. After doing a little research on what I wanted I came to Riverhead Ford with no appointment & was greeted by Frank from sales. He was friendly & really helpful throughout the process. I test drove the vehicle that I ended up purchasing & he answered all of my questions & concerns without losing patience. I am very happy with my new Bronco & he also made sure I got the best financing, best trade in appraisal, and did not pressure me into making a decision. It was my decision to buy & could not be more satisfied & confident I made a good choice! Also, the finance manager & staff were great! I would highly recommend this dealership to friends & family.

Great sales and service... highly recommend! Bought from…read moreEagle chevy and Eagle Volvo, and Eagle Kia. Honest, good prices, not too pushy, great follow up. Will continue to purchase from this dealership.

I don't think they deserve even one star. Terrible service. I dropped my truck off for service, and…read morenobody ever called me back with a status update. Despite many attempts to reach them, all I got was, "Somebody will call you back." This went on for a week. There was no accountability, no professional courtesy, and no customer service. I will NEVER go back there!!!

After my property flooded last year and I lost my Ford Explorer I went back to the same dealership…read morewhere my husband also purchased his Ford F150 from.... I bought a used GMC Acadia, we found out when we came to pick it up. It had been in an accident that they did not disclose..... months later the paint started peeling off my grill I took it down there and they will do nothing about it... I spoke with multiple my sales rep, service manager and brought it down for them to see in person. Horrible customer service, they also own the Ford dealership.

If you love to be BSed and lied to, this is the dealership for you! Purchased my 2025 Yukon may…read more2025. Salesperson wasn't very friendly, but seemed straightforward which I appreciated instead of not getting straight answers. Was told they work with my chosen bank I wanted and they would handle the loan- called me with the rate after I left the deposit and it was 2% higher than the credit union posted on their site. Was given excuses and told there was no way I would get their listed rate- went to credit union that day, got approved for and finalized the loan at the rate that was posted (so did not go through dealership for this)- that was lie 1 but okay, whatever worked out for me. Schedule everything, confirm all numbers via text with salesperson, get there and am told very casually all the sudden that I have to write a personal check for a "discrepancy" in price difference. I was so fed up by the principle of it I told them to give me the keys to my trade in back I was done, so they panicked backtracked and wrote it off to close the deal. Fast forward- it's now November 2025, 4k miles and my husband noticed a tear on the sidewall of the tire. We knew we had to replace it, so I called riverhead GMC and told them, asked if there was any warranty. The service rep I spoke with was so friendly and accommodating, agreed needed to be replaced immediately, assured me it was covered under warranty. I texted her a photo of it and she said was so accommodating she got me an appointment same day and again confirmed it would be covered under warranty, and that they would do full servicing at the appointment as well. We live 45 minutes away but my husband left work early, took our two kids and two cars out there, drop the truck off. A half hour later I get a call saying there was "concrete dust" on the tire which meant I hit a curb? And it would not be covered. Obviously we're very annoyed at this point since we ran around to go out there due to them telling us it was covered- we get back there and my husband goes to look at the tire with the mechanic, who tells her he has no idea why anyone would tell her anything about concrete dust. After my husband explains that we drove all the way out there because it was confirmed it was covered, they agree to cover it. We leave again, come back to pick up the truck and the paperwork shows that tire rotation occurs but my husband sees it did not. Paperwork also showed that the tire pressures were checked, we checked them when we got home and they were all off, so that obviously also didn't occur. There was glue residue covering my tire rims that the mechanics left, so my husband went to clean it off and now noticed I was given a different spec tire replacement. We are currently in the market for a GMC sierra 2500 and cannot stress enough how much we will avoid this dealership, which is unfortunate when I've spent 80k with them and all I expected was to not feel lied to and taken advantage of throughout every experience with them.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

Diego helped me in the buying process of a 2024. He was excellent to work with, very professional,…read morenice guy!! and I appreciate his hard work. I also worked with Stacy and charlie and they were both great. Stacy really knows her business and really gave me a peace of mind - explaining the process of an extended warranty. She's funny and amazing, so great to work with!! Charlie was so pleasant too - helping me at the very end with a rapid exit, and i wasn't even his client. No attitude just helpful and nice. Thanks everyone.

Worst customer service ever, ask the sales man to tell me a little more about the car I intended to…read morebuy and he was like "what you wanna know" asked for info on the tires and he said "what about the tires? No no no no red flags everywhere

Please do not buy/lease a Volvo from this store. I am a former GM of a Volvo retailer and this…read morestore is the perfect example for why the general public has such a negative view of the Auto Sales business. The Sales Manager, Joe Ghandi, is rude, incompetent and has an issue telling the truth. They outright lied about how Volvo's incentives work and then sold the car we had finally come to an agreement on, after approval and all the docs were submitted. We were told they'd call us to schedule a time for contracting and delivery but instead emailed us they sold the car to someone else instead. Again, I urge you to stay far away from this store. It will be a horrible experience and the likelihood of getting swindled seems very high. I will say however that I have dealt with the service department twice before this and found them to be quite good. The service writer was very polite and knew Volvos very well.

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

The Quick: Great cars, reasonable prices on leases (even in this economy) and fantastic customer…read moreservice (shout-out Ethan) The Details: Buying a car is stressful. It's a big decision. You want to make sure the person you're working with actually listens to you and has your best interest at heart. Ethan was that person for us. Ethan listened to my concerns, was patient, professional and likeable.. he went above and beyond. I never felt like Ethan was trying to sell to me; instead I felt like he was a consultant there to advise me and help me make the best choice for me. I originally visited the dealership over a year ago, but wasn't ready to make a decision on a car (If you remember, a year ago cars were really difficult to get). Ethan remembered, and was STILL super patient and responsive. He helped me drive away with a car that I love! Plus Volkswagens are great cars. They won't break the bank depending on your financial situation, and yet they're still insanely safe and they look pretty cool. I love my car

I took my car for oil change, they told me I also need to replace air filter. I agreed, as I always…read moretake a good care of my car . Cost me over $400. I usually take it to different VW location though, but this time it was more convenient for me to take it to Riverhead Bay VW. So, I changed oil and filter as they recommended. A few weeks later I have oil leak . Took it back , waited six hours, they said they forgot to close dipstick properly last time . Ok . They told me they fix it . Next morning my car is covered in oil again. I took it back , in 20 minutes they telling me i need to replace PCV, which apparently was damaged due to oil leak. after all they CHARGED me $1350! The worst service ever !!!! All parts were not too expensive, but they charged $700 for labor to fix their own mistake. What a scam.