Worst customer service ever, ask the sales man to tell me a little more about the car I intended to buy and he was like "what you wanna know" asked for info on the tires and he said "what about the tires? No no no no red flags everywhere read more

Please do not buy/lease a Volvo from this store. I am a former GM of a Volvo retailer and this store is the perfect example for why the general public has such a negative view of the Auto Sales business. The Sales Manager, Joe Ghandi, is rude, incompetent and has an issue telling the truth. They outright lied about how Volvo's incentives work and then sold the car we had finally come to an agreement on, after approval and all the docs were submitted. We were told they'd call us to schedule a time for contracting and delivery but instead emailed us they sold the car to someone else instead. Again, I urge you to stay far away from this store. It will be a horrible experience and the likelihood of getting swindled seems very high. I will say however that I have dealt with the service department twice before this and found them to be quite good. The service writer was very polite and knew Volvos very well. read more

Absolute worst. I give this zero stars. Total scam. Not respectable business or reputable business people. I had heard bad reviews about this Volvo dealership but decided to stop in as I was in the area. I feel bad that these folks make a living off of trying to lead people with pressure and dishonesty. While speaking with the salesmen and following his process he wasted my time and then his because he was not honest. He went back on his word several times and contradicted himself while trying to put pressure to close a deal.... sorry that doesn't work with sharp professionals. He promised several times we'd be able to test drive the car as part of the process and then he completely refused to allow us to test drive the car before purchase. He literally made up reasons along the way. He said we weren't allowed to drive the car before we purchased it, and said it was because of COVID, but he had already allowed us to sit in the car for 20 minutes so where's the safety about allowing people in the car. Plus, COVID is not spread via surfaces. They want to try to wave a carrot for a purchase. He was forceful with his rehearsed lines . I've been in sales my entire adult life I wish they'd learn to lead with honesty. Their slimy sales tactics are weak. They try to lead you to a deal but are clueless on how to conduct business in a respectable honest manner. Do not waste your time at this dealership. Go to Audi, Jaguar , BMW, Land Rover for similar pricing and honest business people. Read and enter at your own risk. And I'm sorry he wasted his time by following poor business. read more

Like others have posted, the sales staff is right out of the twilight zone. Went in looking to buy a new Volvo. Sat in several and then started to ask basic questions of the saleswoman Charisse and there it went sideways. "What colors does the new V60 come in?" "Don't know, we just got it in..." "What color interiors for the V60 and V70?" "Don't know, maybe three [looks at cel phone, no effort to find out]" Last question, "is there an R version?" "Haven't seen one [back to looking at cel phone]" Of course, we walked right out and no one else said a word to us. Best part, or worst depending on your point of view, no other customers in the showroom. How do they stay in business? read more

Horrible experience. The salesman was so rude and didn't have any interest in helping me or making a sale. When I mentioned the options I was interested in, he said they didn't have a car with those options and therefore I couldn't test drive the car they had there. I called another dealership, they found the vehicle I wanted and I bought it one week later. I wish I knew who owned the dealership. read more

Just leased a new Volvo XC90 from Eagle. Absolutely the easiest deal we have ever made with a car. Amanda was great and answered all our questions and gave us a price we were very happy with. We were in and out with the finance guy too. No pressure at all read more

Walked in looking for a new Volvo and waited near the front. Saw a few sales people busy with other customers and some employees near the back of the showroom seemingly not with any customers. Decided to walk back and start looking at a couple of the vehicles I was interested in while I waited and no one even bothered to acknowledge I was there. Not even a "are you being helped?" or "I'm with another customer, I will be with you shortly." Walked out shortly thereafter. read more

would not go back to this place. They list Eagle price on there website which is not the price you pay. The prices on the there website are not at all the price can buy the Volvo for. I went in looking at a left over s60 T6 inscription sedan and it was on the internet and Eagle was discounting their leftover cars, it clearly says Engle Price and below it says Detailed Pricing which the two numbers are the same. You can not get the car for this price. I called the day before and there was no mention about qualifying for the sale price. After speaking to the sales manager Mr. Meadows he said he does not control the internet price templet. I was treated unfairly and I feel that this was a typical bait and switch. I did ask Mr. Meadows for a printed copy of the discounts that apply....he said what type of car do you drive , I responded a Honda and he replied you can't get that price because you don't drive a Volvo. The sales manager did not have any printed information on how to qualify for the discount, it's listed at a discounted rate because it was a leftover. Mr Meadows the Volvo sales manager just chuckled when I told him this is bait and switch and I was going to contact the better business bureau. Me. Meadows has an elitist attitude towards me and he felt he controlled what I would pay for the car regardless of the printed price. Please keep away from Eagle Volvo in Riverhead, the printed pricing is not the price of the car. Additionally, there was no mention to promotional pricing. I usually don't write reviews but this is something others should know about. I enclosed a picture to show what I'm talking about. I could of purchased the car for was 45k not the $40,115 as advertised. read more

Eagle Volvo - Bait and switch - Auto Repair Near Me - Riverhead, New York

Had a bad experience here buying a Volvo, long story short- they tried hide an extra 1400 into the finance contract, walked out and never bought car. Finance manager was unethical swindler. Typical used car salesman stereotype. Wished I checked out the reviews on cars.com and here before I wasted time read more

I purchased a fully 2016 Volvo T6 XC90 Inscription on 3-5-2016. The salesman and sales mgr were excellent, however are no longer with this dealer. The servicing that i received was substandard at best. They did NOT have a service dept that could handle the new XC90. I was very patient and gave them too many benefits of the doubt. I switched to Smithtown Volvo and finally dealt with intelligence and knowledgeable service dept. I traded that car in for a 2020 Volvo T6 XC90 Inscription on on December 2019 and have bin waiting for my refunds for the contracts and extended warranties I had purchased from Eagle. I hand-delivered the paperwork to them, contacted them too many times and finally contacted Volvo Manufacturing's Customer Service to get involved. Today I received an email from customer service (after one month in their hands) which stated that "Eagle Auto-Mall Corporation who reported, they have no documentation or any requests for reimbursement of warranties on your previous vehicle" Which is an absolute LIE, as I have a list of names of Eagle associates that I had been speaking with who told me "They are working on it, it will take some time" it is 6 months and counting. Go to a different Dealer for a Volvo or a different manufacturer!!!!!! read more

Strangest experience. Walked in and this dealership sells, in addition to Volvo, many other car brands ie Mazda etc. I was interested in a Volvo. The new SUV 40 to be precise. Employees are sitting around chit chatting with each other so after a few minutes, I approach and ask for some help. Girl gets up and approaches me, like I am interrupting her so she was not happy, and I ask about the new Volvo SUV. She says it is not out yet. I say when is it coming out. She says "dunno". I say well can I see the 60 then and can you tell me the difference. "dunno the difference" she says ......so that was an improvement we go from one word answers to three words. I say can you find out she says "yeah ok", disappears and then five minutes later I see her back chit chatting with the other employees. So, I left. They all watched us leave, not as much as a good bye. Thanks for stopping by. So sorry Volvo, now looking at a Lexus. If that is my experience in looking at Volvo's can't imagine purchasing or service. I am too old to write a check for 40k and be treated like that. Too bad because I liked the car alot on line. read more

I recently purchased a new Volvo XC90, the sales woman was incredible and they spent time with me to go over all the features. They answered every question and were even helpful over the phone when I called with more questions. Loved my experience!!!! read more

Had a bad experience here buying a Volvo, long story short- they tried hide an extra 1400 into the finance contract, walked out and never bought car. Finance manager was unethical swindler. Typical used car salesman stereotype. Wished I checked out the reviews on cars.com and here before I wasted time read more