We purchased a vehicle in 2023 and purchased 2 more again in 2026 from this dealership. After 3 years the service is still outstanding! Rob, Merve, and Charlie are a pleasure to deal with. They are very accomodating and make every effort to get you exactly what you are looking for. I will only take my vehicles to Lucas for service even though it is an hour drive each way. Both the sales and service teams are a delight to deal with. I highly recommend this dealership. read more

Have been using Lucas for several years and just had the best customer service experience there this week. The service department is always friendly, pro.pt and honest, but this week they went above and beyond with helping me out. I can not say enough about th we great crew there. Thanks Alan Mautino read more

I would not go anywhere else to buy a car. The sales dept and the service dept are beyond amazing. I would like to thank Rob, Charlie and, Alex on the sales team and finance dept. They truly went above and beyond for me. They are friendly and personable, they know what they are doing, and they get things done. I walked out with my vehicle the same day which I did not expect to do. I personally would not trust anyone else and will be going to them everytime i buy a vehicle. Several family members use the as well I live an hour away and believe me the drive is worth it . THANK YOU LUCAS FORD read more

Recently leased an F150 from Lucas Ford. Incredible low stress experience. No high pressure sales pitches just honest answers to every question. Merve and Rob were a pleaseure to work with. I've got 200 miles on my new truck and I couldn't be more pleased. Take the ride to Southold you won't be disappointed! read more

They gave me a good deal for my Ford Explorer Timberline but their service department is horrible. After 3months I noticed my transmission is having rough shifting. My research indicated it could just be a software reset but they right away recommended a transmission replacement. I was so disappointed because my car only has 3k miles on it so I called Ford also. I called and Ford costumer service called also left messages to follow up on the transmission. Sal Castleton which is the service supervisor never returned our calls. I then decided to perform the software reset which fixed the problem. So in conclusion they are incompetent or trying to rip me off. read more

when I canceled my order for a new Ford bronco they kept my deposit even though they re-sold the car to another buyer shortly afterwards

Service dept is adequate but sales and management are awful. Once they get your money calls are never returned. I would say to anyone looking to purchase a Ford to go elsewhere. read more

Like the previous reviews mention, customer service is not a priority for this dealership. On top of that the communication is lacking and Chuck has no problem making you feel like a burden for asking questions about the status of your vehicle. Would not recommend. read more

I would highly suggest after my last car buying experience that you find a different car dealership. You would think a service department would go over a car being sold and address any malfunction or damage. This will be my last car buying experience with Lucas Ford. Be very careful if you buy a used car. Don't trust the dealer....they will let you down. read more

Just purchased my F150 pickup from Lucas Ford. I needed to have aftermarket leather seats installed and the boys at Lukas nailed it. My salesman Andrew and his team was a pleasure to deal with. read more

What a pleasure to deal with. Honest Professionals. I am already planning to purchase my next car at Lucas Ford. read more

This dealership consistently fails in customer service. We brought our car in for recall repairs. When the appointment was made we were told it would take 2 days. When we go to drop the car off we're told they need it for a week the explanation being that it's two days of work. Do they not think that people need to plan for a week of no car? Other trips in to this dealership for service are similar. No rides back home are provided even when they tell you that they will drive you home when you make the appointment. When it comes time to take you home the response is - with indignity - I can't leave now you have to wait with no time frame given. They did this to my friend's 80 year old mom. This is not a community with public transportation that is at all convenient. Next car, different dealership different company. read more

I had a great experience buying a truck through Tim MacDonald. Tim and the entire staff at Lucas were extremely professional and made the process of buying a car from them easy and enjoyable. Tim took the time to walk me through the entire process and handled every detail as promised. Even when I picked up the car with my wife and three young children, the entire staff were very accommodating and made us feel comfortable and at home. To say that Tim, Howie and the entire staff over-delivered is an understatement. I would not hesitate to buy another car or truck from them in the future and I highly recommend dealing with Tim at Lucas Ford. read more

Beware of the used cars! We figured they did a Carfax on the car, nope It has 2 Accidents on carfax which wasn't disclosed. The mechanic that works there traded in the car in for a Mustang. The first week she brought it in for a whistle in the vents and the mechanic that traded the car took off the dash to fix. The car then wound up in the shop for a week 2 weeks after my daughter purchased it. Needed a new radiator. The check engine light flicked on and off brought it back Along with a front end clunk. Couldn't find anything wrong. Was an expensive lesson for us and our daughter buying her new used car. I left several messages along with my daughter and they never called back. We were warned after we bought it from friends with their not so good experiences. Never again! read more

I purchased my 2020 Ford Ranger from Lucas Ford. I have taken the truck there for routine service and to take care of minor service issues over the past year. Chuck and Sal in the service department have always made me feel like I was a top priority. Scheduling the appointments was easy. read more

I just purchased my third car from Lucas. Tim the salesman was fantastic. Howard Lucas is always personally involved with the purchase of my vehicles and this is the first dealership I have had any level of trust with. Great organization and I am a huge fan. I would not buy a vehicle from anywhere else. read more

The staff at Lucas Ford was knowledgeable, courteous and respectful. There was absolutely no pressure during the entire purchasing process. They provided excellent customer service. I am a very satisfied buyer. read more

These guys are rip off artists. I guarantee if you go in looking for an advertised vehicle, it will "just have sold this morning". I made the mistake of buying a low mileage lemon form them & regret ever walking into the place. Service is horrible & you pay a premium for lemons. DO NOT GO IN THERE! read more

I have leased 4 vehicles from Lucas Ford. I always get the best price. I've only had to bring my vehicles in for service a couple of times for recalls and I waited and the service department had me in and out quick! read more

These guys know who to and who not to rip off. I sent my daughter in to look at the explorer XLT. They told her she was looking at aprox $510 a month. When she told me that I thought that was a little high. So I went in myself and looked at the same car (I'm a mechanic) I asked how much and they come in at $425 right off the bat. I thought that was crazy. I won't go back there just for the simple fact that they tried to take advantage of a woman. read more

After bringing my car to Lucas Ford, I never want to take it anywhere else! My Ford Edge was having issues and even though I didn't have an appointment, I decided to bring it in and see if they could give me an idea of what was wrong. I was in and out within an hour and they fixed the problem on the spot, free of charge! The service department is really friendly and they explained in layman's terms exactly what the problem was and answered my questions every step of the way. I highly recommend! read more