Absolute worst service ever! I was so happy with my sales person, but then due to someone hitting me in my parking lot, I needed them to recalibrate the car. Came by last Saturday, was told that the rep would get in touch with the person's insurance and I could drop it off later that week. I drop it off Wednesday, received a call to confirm services...then nothing. Called Thursday night, told it would be ready Friday morning, this went on through the weekend. Mind you, NEVER got an update from them, had to continuously call and call (usually with no answer). Saturday rolls around (a week after the initial convo) and I call back and speak to Preston. He says they cannot reach the warranty company on the weekend!!! WHAT?! First of all, I dropped my car off on THURSDAY, secondly IT IS NOT A WARRANTY ISSUE-IT IS AN INSURANCE CLAIM!!! So they will not release the car because it is not paid for. It's not paid because they dropped the ball. When I called the persons (who hit me) insurance company, they answered on the second ring. When we spoke last week and Preston said they were fixing my car, I asked if they had reached the insurance company and he said "Oh they must have, because they would not fix the car if they had not been paid." Here it is Monday, no updates and have called the dealership 6 times and cannot get a call back. You would be better off to let a drunk monkey fix your car. read more

People here are very nice! I bought my Soul here and the man who helped me, Harvey Hutchinson, is the nicest guy! I definitely recommend him. He was very helpful and understanding. If you call, ask for Harvey! read more

They are horrible! Please do not buy from this dealership!! They sold me a lemon. I've given them the chance to make it right and they ignore me. All they want is your money. They do not care about the customer. They get a rating of a 0! read more

What a sleazy dealership. Advertise $3000 off but dealer adds a $3900 dealer privilege fee so you end up $900 over. Cars are not priced, salespeople work for da man, one of those Gestapo type arrangements. No one there seemed to have any integrity. Actually none seemed very bright. I figure they prey on people that have financing issues. Save your time go to a Carmax or another dealer. read more

Go to any Kia dealership but this one My car was in for 7 days for a major recall with the engine which required Kia paying for. They were going to fix it and all but refused to put me in a loaner or help with rental car fees. After 7 days of no vehicle to drive, I called a different Kia dealership and they had me in a loaner within 3 hours of my first call. I also had to have the car towed from Riverchase to Sierra Gardendale and the very nice service department at Gardendale gave me the info on how to be reimbursed for the tow through Kia consumer. Tracy and Nicole the "mangers" at Riverchase service department and are awful...never return calls, and once they found out I was moving my car to their competitors, completely quit taking calls from me! They could careless about their customers and clearly dont mind business walking out the door because I will NEVER be back, EVER!! Save yourself the trouble and go to a dealership backed by the Kia Family Guarantee, where they actually participate in recall loaner programs otherwise you'll be out of pocket on the rental Kia is REQUIRED to provide on recalled vehicles. read more

Bad service experience at dealership. Went in for routine service (oil change, multipoint inspection and tire rotation at 32,000 miles and 53 weeks old. The service rep said I was due for my 30,000 service and needed to change my transmission fluid and radiator coolant or my warranty would be voided. He also tried to change cabin filter and the wipers. I told him I replace wipers when needed. I accepted getting the transmission fluid changed and coolant but decided I would never own another Kia if it required this type of maintenance. Instead of paying $39 I ended up paying $211. When I returned home I checked the warranty book and could see no indication of any requirement to change transmission fluid at 30K interval to maintain the warranty. I was infuriated. I called Kia Customer Service and explained the situation. They confirmed this type of service is not needed to maintain the warranty. They set up a case file and I said I would contact the Service Manager. The service manager said the Kia Regional Service Rep is recommending the changing of the transmission fluid at 30,000 intervals. I was furious because the service writer lied to me about the warranty being voided. He may have been a new employee(no business card)and not know what is required to maintain warranty. I recalled Kia and asked to enter a complaint. I asked that the regional service manager be contacted to see if this information is correct. I cna personally handle the financial loss, but don't like to get ripped off. I like the Kia Sorento but don't plan to buy another. I certainly will not go back to this dealership. I hope they don't rip-off any seniors or people on limited income. read more

All I have to say is GERALD SEABORN in the Service department is AMAZING!!! He went above and beyond for me. I dropped off my car on my lunch to get some things done. And since the man that drives the shuttle was on lunch and I needed to get back to work he personally drove me to work. And he picked me up from work right at the time I got off to take me back and pick up my car. Not often do you meet people in the customer service industry that are willing to go above and beyond. I truly appreciate all he did for me. I made sure I let him know it. Thank you Gerald you made my experience so great. I will always come here because of you!!! read more

Very friendly and accommodating. Staff stayed 2 hours late to help me finish my car purchase, and I felt no pressure or 'car salesman' vibe from any of the people I worked with. Kevin and Jeff rocked!!! read more

My previous issue has been resolved by the new service manager there. he took the time to contact me and correct the problem and suspect he has been doing that with many of their customers. So Kudos to Mike. I think it's a good thing you came along for them. read more

I would give zero stars if I could!!! This dealership is the worst!!!! High pressure salesman- didn't deliver all he promises. Service department charges twice what other Kia dealerships charge for same service. Rude, uncaring, unethical not only will I not buy from them I won't go back there for service . They tried to charge me for an oil change on a motor that they were replacing as a factory recall!!! Stupid!!!!!!! Stay clear of these people!!! read more

update: NO RESPONSE NOR CONTACT OR CALLS BACK FROM EMAILS OR MESSAGES. SEEMS RIVERCHASE KIA IS NOT INTERESTED. SO NEITHER AM I ON ANYTHING RIVERCHASE KIA. BEWARE OF THIS CAR DEALERSHIP AND CHECK YOUR YELP REVIEWS. ALSO JUST PAID THE $554.00 DUE 2/28 January 29 Please beware of these tactics and this company. Today, I received a late notice of payment on a 2016 Kia Soul that I purchased for my daughter in March 2016. This is infuriating since I have contacted Riverchase Kia several times since I purchased a new 2019 Kia Soul in December 2018 with the agreement from RIVERCHASE Kia -the sales rep- and the sales mgr- that the last payment would be taken care of if I traded in the leased 2016 in early---before the February turn- in date. You see I received several mailers and emails asking me to come in early and with all the benefits of and NO PENALTIES of turning the car in one month early. I visited the dealership about the ADVERTISING MAILERS. We agreed to bring the car in for appraisal. ( in all fairness, I told them of a fender bender needing repair on the front which the online KIA appraisal online had calculated as $350.00) All this being said, I was told by the RIVERCHASE KIA sales and THE sales MGR, the damage and the last payment would be included in new lease if I traded early and bought another KIA instead of ---waiting one month, making the next payment, and paying the $350 for damage. I have the PAPERWORK emails and recorded phone calls to prove those discussions. After paying $2500 down and buying another Kia in December from RIVERCHASE KIA, I get a statement from corporate KIA Motors stating I owe not only for the $350 damage to old one but the $199 payment RIVERCHASE KIA was to pay for trading early. I contacted both sales rep and sales mgr repeatedly about this and their "mishandling" of this transaction. I've gotten no response and NO resolution. Corporate KIa says it's the dealership i have to address. I have repeatedly. No response. No response. No response. I will pay the damage owed to Corporate KIa. Obviously I will pay the payment to keep this from hurting my credit. I had no reason to trade early. I could have waited a month and turned it in, paid the damage fee, and gotten something else ----a whole lot better---I was MISLEAD by advertising , sales management and sales at RIVERCHASE KIA. This is my experience and I will NEVER buy anything from RIVERCHASE KIA or a KIA in general again. Be aware of false advertising and lack of leadership. Lesson learned. read more

The most unethical and predatory car dealership I have ever encountered. Bought an expensive, higher end model and within two years the car was recalled for defects in the engine! Dealership took two weeks to replace engine, then wanted to charge me for part of the rental car bill. When we picked up the car, they gave us a bill for changing the oil!! After they replaced the engine!! They were never apologetic. They tried to sell us another more expensive car on three separate occasions while they were replacing the defective engine. Will never buy another Kia and will never recommend anyone go to Riverchase Kia . read more

Makes me regret ever doing business with them. Trust me- you will leave the lot on cloud 9 and then SOMETHING will pop up that they "forgot" to explain. They screwed us an extra $3,000 saying it would cover anything and everything during the warranty. A chip of paint, oil change, tires, etc. Well, now they tell us it's $350 for the 30,000 mike maintenance. CROOKS. Can't wait to unleash my lawyer on them. read more

Very disappointed with the service. I received an offer in the mail for an oil change and tire rotation for 35.99. I show up to the service desk and the girl at the desk is too busy looking at her phone to acknowledge me. Then, I tell the service man that I made an appointment online and he says he can't check that because their system isn't the same as I used so I have to wait even longer than usual. Finally, the service man tells me it's going to cost me 60.00 and he says I can't get the 35.99 deal if I didn't bring the card I got in the mail. This trip was a complete waste of time! read more

The worst customer service ever. I took my kia in to get some work done, and they forgot my car was there for 2 weeks!! Then charged me 1000 for work that was never done. AND THE ORIGINAL PROBLEM IS STILL THERE. DO NOT GO TO RIVERCHASE KIA. DO NOT TRUST SAM IN SERVICE! They will screw u and laugh. read more

Despite my purchase experience here being great 3 years ago, my current experience with the service department has been awful. My car was towed there on Sept 30 for a diagnosis and repair. My appt was scheduled for Oct 2. I've called every day since to check on my vehicle. I have never spoken with an actual service advisor, as they refuse to take or answer calls. After the initial appt, I was told that 'appointment' only meant intake, and that the timeframe would be 5-7 business days to bring it in and have a diagnosis/quote. 2 weeks later and it still hasn't even gone into the shop. I've been told on several different days that it was next line and would be going in 'today'. On my call today, I was put on hold for well over 10 minutes, just to again be told it was next in line and they were going to do recall repairs first (recalls I have never been told about, and they didn't tell me what those recalls were). 2 weeks with no vehicle and not a peep from an actual service person. I'd much rather have it towed elsewhere than give them a penny. Highly disappointing after having bought my car here. This is the absolute worst vehicle service experience I have ever experienced. Do not tske your car here for repair. Find a different dealership or auto shop. They don't care about their customers here. read more

Called January 2 to set up an appointment for a diagnostic on the ABS light that stays lit on my 2016 Kia Sedona. The car is still under warranty. Had a hard time understanding call center lady(accent and quality of their phone line) but gave her all my information and she gave me a choice of appointments for January 3 for 8, 8:30, 9:00, 9:30, 10, 10:30 and so on. Chose 10 due to the distance of the dealership from my house. She specifically told me that my appointment was with Mike, so I thought that meant something. My husband and I get down to Riverchase Kia on time and the guy we spoke with said they had a stack of diagnostics (indicating with hands) to go through and it would be an unspecified time next week before they could get to it. He also asked who told us to talk to Mike, who apparently is the service manager. The guy starts arguing with us when we say we can't leave my car for an indefinite amount of time and pointed out that the lady who made our appointment never indicated it might be days to a week before they could even run a diagnostic on my car. He (the guy) starts saying, "Well, she never gave you a time that you were going to be able pick it up." Twice. It went on, but that was it for me. Here we are, new customers to the dealership, we both drive Kias (I drove up in my husband's Sportage), and we get argued with. No apologies for a broken system. He said we could reschedule, but it was going to be the same deal. So, apparently we can't make a true appointment to come in to get a diagnostic run (not even repair, mind you) and expect to get the car back within a reasonable amount of time. Never got to see Mike either, so what was the point of that little time waster with the call center? What is even the point of calling to make an appointment? We are both new to Kia and if this is an indication of how Kia owners are treated at a dealership, then I am oh so sorry we purchased them. Do not waste your time with these people. We will never darken the doorstep of Riverchase Kia again. read more

My name is Rachel hogg. I will never step foot back at riverchase Kia. I have post pardom psychosis I've struggled with for years. I went to riverchase Kia to purchase a vehicle because I need a good car. My dad had to get the vehicle in his name because of my credit. They told my dad from the beginning that he couldnt get a brand new car because the banks wouldn't allow it. They showed us a 2017 Kia Sportage with 95,000 miles on it. It had a clearance price inside the vehicle at purchase it said 15000 reduced to 12999 or something around that range. We got almost to the end of the car deal and the finance manager left the room and came back and said that we couldn't get the discount because the bank wouldn't allow it. We did the deal anyways because I needed a car that day and my dad didn't know they lied to him at that point. We got the car. Instead of giving me the discounted clearance price they said the bank wouldn't allow the discount. So they could keep my 2,000 down that I gave them. The next day the check engine light came on. Went up there and it was a lose gas cap. They fixed that. But if they had thoroughly checked the vehicle before purchase they would have known that was the issue along with the car smoking and riding rough. For the past few months I've made every effort to try to get them to fix my car and to try to get them to make things right. They are very rude in there sales department. They are very very rude to customers. Since day one they have allowed me to come there and do everything with the car situation. Let me tell you something. They even let me sign papers the day I came in there to the mechanic shop telling them something was wrong with the vehicle that day they didn't even fix the issue. They told me nothing was wrong with the vehicle and sent me on my way. Yes I have called up there a good bit but anyone would be upset if someone did them dirty. They have given me the run around in that sales department since day 1. I left a message with Eddie the store manager when my tires messed up as well right after purchase and he never called me back. But after I went up there to service that day like a month ago he called me to throw it in my face that they had to pay the service department to help me the day I came in there. That is wrong!!!! I've had nothing but problems with the vehicle and my dad just went to Jim Burke recently and purchased a brand new car with 0 miles on it for 0$ down and it's a 2020 model. With the same bank which is capital 1 auto finance. The same bank that Kia accepts. Tell me how that isn't dirty. Not to mention I went there this weekend once I figured that out as well and I didn't cause any problems in there. I walked in Friday because I wanted to talk to someone about the situation. So before they let me talk and do everything myself and go to service and even sign papers in service without my dad there that day. without my dad there but suddenly they can't help me without my dad there. They were all talking about me when I walked in and they did me dirty and they know what they have done. I walk up to talk to someone up in the glass window and this man looked at me and was a total smartass to me and said go get your dad! Go get your dad! He didn't let me get one word in. He kept repeating himself. And then I left there crying because it's not right and I know in my heart it's NOT right the way they have done me dirty.they could of sold my dad a brand new car that day for 0$ down just like Jim burke did. They lied to my dad for no reason all so they could make my 2000 dollars. They have lied and lied. The next day this Saturday I walked in there to service department. All I did was ask for customer service phone numbers. The woman behind the service department went to sales and she got that same man in sales that was ugly to me Friday night. He came around the corner and his exact words were your gonna have to go. And then he says get off this property or I'm calling the police on you for tresspassing. You are no longer a customer of ours. I left there hysterically crying. Its disgusting the way they treat customers. I don't care if my name isn't on the car I drive the car and I pay the car note. They suddenly can't help me because the car is in my dad's name but they can help me every other time that I've been there and even let me sign papers in service department. I'm disgusted by the way they do things at riverchase kia. My dad called the other night and that same man got on there being rude to my dad. I know this isn't how kia wants to be known for. Make things right Kia!!!!!!! read more

If you're looking for a car and happen to stop by Riverchase Kia, LIONEL LEE is who you should see. Awesome, Awesome, Awesome. Professional but personable and very helpful. read more

I have been here since 8:00 for a simple oil change and to get my tires rotated. It is now 10:34 and my car is still not ready yet. This is unbelievable. read more

I came to Kia, pre-approved for a car loan (with excellent rates) through Capital One. When I spoke to the salesman, I explained that to him, and explained that I didn't want them to run my credit anywhere else because I didn't want the extra hits on my credit report. He assured me that it would be done that way (LIE #1). I arrived for our appointment and before he would even show me the car, he input my information to pull my credit. He told me that it wouldn't be run until we drove and I had decided on a car (LIKE #2). We test drove a car and when we got back, he ran the credit. I asked him if he was running it through Capital One with my approval number and he said he was (LIE #3). I had told him that I didn't want a payment higher than a certain amount, yet he still came back with a payment TWICE AS HIGH and tried to convince me that that was what Capital One came back with (LIE #4). He did not tell me the total price for the car. He would not tell me the interest rate. He said that it would all show on the paperwork. He ran my credit through their finance company and NEVER ran it through Capital One. I declined the sale and I left. Now, weeks later, I get TWO letters that state that I was declined credit. They caused 4 hits to my credit report because they run your credit and bounce it around several lenders, NONE of which was Capital One. I contacted Capital One and asked them if Riverchase Kia contacted them with my approval number and they said they DID NOT. I went to CarMax and they did exactly as I asked. I got a lower interest rate than expected and a newer car. Do yourselves a favor and stay away from Riverchase Kia. read more

I purchased my vehicle that had one previous owner and only 70,000 miles on it. I paid about $10,000 cash and they gave me a 30,000 mile/2 year warranty. About one month later the electrical system went out. They charged me $105 to diagnose the problem and said none of the issues would be covered under my warranty. Rather than give these thieves any more of my money, I took my car elsewhere and paid over $2,000 to fix the electrical system... On the car I had purchased less than a month previous. Today I went to get an oil change and was informed the plug and pan had been stripped. I called Riverchase and the service manager refused to fix the problem. Even though they were the ones who last changed my oil and are clearly at fault, they would not make the simple and decent offer to fix what they had done. I will never bring them another dime of my business and recommend anyone reading this do their research about who has excellent service reviews. These guys are totally dishonorable and don't deserve your hard-earned money. read more

dealer has not replaced a 2nd Fob to my Sonrenta they promised to get for me upon sale. 3 weeks and no one returns my calls or messages. Very dissatisfied. read more

I am traditionally not a fan of car shopping or having to deal with pushy car sales people, but recently my husband and I were interested in trading in an older Rav 4 for a 2016 KIA Sorrento. My salesman was a wonderfully nice gentleman by the name of Teddy Frye. He was so helpful, personable and not obnoxious or overbearing that I actually can say I enjoyed the car buying experience for the very first time. He asked what we wanted, pointed us in the right direction, walked us through the options and got us into the car that definitely fit our needs. I do not usually write reviews,but I wanted to make sure that this gentleman gets the credit he deserves for helping to make this experience a pleasant one!! Riverchase KIA is lucky to have someone like Teddy!! Thanks again for everything!! read more

Went on a Friday evening, I purchased a stick shift Kia Rio, after several hours I finally got the car and left, got a call five minutes later saying they got the paperwork wrong and could I turn around and come back so they could fix it, I did. I live over an hour away so by the time I got close to home it was almost 10:00 pm. When I exited the interstate the car acted like it would not go in low gear even though I did have it in 1st gear, it bogged down but was able to continue to drive. As I got closer to home, by the way I live in the country on a dirt road, the car definitely was acting "funny". There are several hills on the dirt road going home, only made it to the second one before the car would not pull at all, stopped and messed around with it, tried to take off and it would only go in reverse! Had to walk a mile and a half to get home on a pitch black dirt road. Next day called Kia, they said have it towed and come with it and they would make it worth my while. Went and they put me in another car just like that one but in a color I did not want, okay, went home. Car did okay all the way home, grandkids were there and wanted a ride in the new car so we drove down the road a mile or two and turned around, on the last big hill before my house I had to stop, went to take off and the car would only go in reverse, you can imagine my consternation. Finally was able to get it to go forward and get to the house. Called Kia, they said they could not do anything until Monday but I had to be at work and not at a dealership for the third time. They had told me the first car had a loose fuse and that is why I had issues, told them I had never heard of a fuse issue having anything to do with the gears/transmission. I guess they must have thought I was an idiot. So I checked the fuse box on the second car just so I could say I had, of course, no fuse associated with gears, as I knew to start with. Needless to say by this time I was having a come apart with these people. I asked them why they could not do anything and the saleslady told me all the bosses had went home, I said you mean to tell me you can't get in touch with anyone in an emergency cause this was certainly one. She said she would call me back which she did and said they would tear up the paperwork on the car and give me back the title to my trade-in as soon as they received their car. Two cars with the same issue, I am thinking LEMON. One other issue, they tell you they will give you a minimum $5000.00 trade in allowance on any trade-in. My paperwork had only $3500.00, I asked about it and there was no explanation except for the $500.00 rebate which they took out of the original $5000.00 which of course nobody mentioned and since when does a rebate lessen the amount of your trade-in allowance unless they are trying to pull the wool over your eyes. Thank my lord I was able to get out of the deal, what a nightmare!!!!!!! read more

We traded a 2010 Kia Sedona minivan on January 2,2012. We had purchased an extended warranty that we could be refunded on. On January 4,2012 we went to the dealership to fill out the necessary paper work in order to get the refund. I called the warranty company to find out how long it woud take for the refund. I was told it would be released to the dealership at the end of the month (January). I called and left a message on February 8 with no return call. My husband called and left a message on February 22 with no return call and also called on 2/23 and none of our phone calls have yet to be returned. read more

I too have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wifes 2011 Kia Sorento in for service. The guy seemed less than interested in my call and merely asked when I wanted to bring it in. I told him if possible I would like the following day. He responded that would be fine never asking my name or any information other than my issues: a sagging headliner and the windshield washer was either stopped up or not working. "OK, see you tomorrow." he responded. We arrived today and the gentleman we spoke with mentioned they couldnt do anything about the headliner as their "trim guy" only came in on Mondays. I responded that it was unfortunate that the day earlier when I mentioned my problem that no one had mentioned that to me. His only response, "I wasnt here." I left the car and came back several hours later after being called and told it was fixed. I walk outside after paying and find that the windshield washer STILL doesnt work. When I ask the technician mentions that there must be some fungus in the tank and when he blew out the lines he figured that woulldnt fix it for good. Am I supposed to just not use it anymore? Well, we can fix it but it wont be under warranty and will cost you $50. I can do it now....No, I say. I should have been given the option to fix it when they called me rather than some lazy attitude of "I figured that wouldnt fix it." I went home and removed two anchors under the fender and cleaned the pump screen and it works perfectly. It took me 5 min. I have to mention that as I was leaving they had a used car in the back that they were painting the bumper on IN THE PARKING LOT!! This is the second time I have used Riverchase Kia for service. The first time they charged me $100 to replace a hub assembly for the rear wheel. I already had the part...just remove 8 bolts and replace it...Every other service I have spoken with says that was exorbitant. They are out to take advantage of you and scam you any way that they can...avoid them at all costs. read more

you got a winner when you hired rick henry. this man is simply amazing when it comes to dealing with the public. he makes you feel as if your car buying experience is his own. i only wish that every where i visit to buy something i would have a salesperson with his personality. thank you for an experience that is memorable in this day and age where you rarely find good service. read more