Mario king, henry woodruff and ernis libzas avoid them when buying a car. Henry sold us 2 cars. I exchanged my car that was just left with 11k to pay off. Mind you this guy told me lf l get the suv l wanted they will write off my car to 15k. All this was lies long story short. they robbed me with my old car and Ernis and Mario crooks. i was a fool to not check the final prices. They added add ons to 43k made it a nighmare up to this day. I hope one day the pay for all the crooked bussiness deals they do there. May they rip what they sow!!!! read more

The dealership is not honest and they deal from the bottom of the deck. The service and some of the people are so crooked I just decided to sale my car and never be associated with KIA again!!! Understand I purchased this car brand new from this dealership with all the warranties still in active. Bottom-line they wouldn't even replace their defective battery and it was still under warranty. Now After 7 weeks no one has contacted me about the cancelled extended warranty that Im owed a refunded on. I called and was sent to voicemail. This dealership is responsible for the refund over $1000 and no one will get back in touch with me. Please be careful trusting this dealership. THEY ARE NOT HONEST read more

My husband and I bought a new kia from this dealership and they were nice while we were going through the process. we brought our car home and we are trying to make the first payment, but the finance department screwed our paperwork up so when we called Kia finance, they have our names on the wrong car abe our car has someone else's name on it??!!!! How do you screw that up?? anyway, for a week we have been trying to call them at Greenway Kia of Riverchase so they can fix it and we can pay for our car.. we spoke with an "operator" last week and she was "going straight to their desk and put our information on it" because they wouldn't answer our call. we have called every day since and still haven't gotten a return call and today, nobody answered the phone when we tried to call 50 times! I would Not suggest buying a vehicle from them! read more

I bought a new car (2nd new car ) and after I bought it I had some questions about the payoff of the vehicle I traded in . I called several times for four days and left numerous messages for someone to help me out. The never got one person to help . I even reached out to the sales person ( through email ) and never got a response. I have never seen any place of business that wouldn't return and email or phone call from a customer.. especially after buying two new vehicles from them .. they won't be a third . read more

If there were zero stars that's what you all would get. Carmen was sweet, everyone else dismissmive and rude as soon as they realized they were not going to make a sale or any money. Disgusted, have had better treatment from a mcdonalds drive thru.​ read more

This service department has had my car for over 5 weeks. I have yet to receive one call from my service representative, Anna, with an update on my car. So last week I dropped in to find out what is taking so long, Chris, another service rep because mine was out, found a note that said the wires by my sensors were cut and that new sensors would have to be installed before the wiring could be fixed. y'all I took my car in for a recall because it was running hot and using coolant! when Chris talked to the tech about the diagnosis, the tech said the car needed a new motor and they were getting one on order from corporate. And I had a corporate case number on my car "before" I took it into this dealership! calling corporate today to find out what's going on with my car. read more

Do I love my car... yess!!! However the experience at the dealership was not the best at all. The dealership is very out dated, no coffee machines, the wait took so long. I wish I would of bought my car from another dealership! MY sales person NIYA was great but everything else was very crappy. I have been waiting a month for the financial office to call me so I could get my documents to make sure I have gap insurance! Do not go here to get your car. Go to a more updated, professional dealership, with more than one financial person. read more

This dealership is TERRIBLE. I have never in my life experienced such unconcerned, rude, lying individuals in my life. Their service department is even worse. My brand new Kia Sportage x-pro has been at the dealership for 3 weeks. "Unsafe to drive" due to manufacturing defects, no loaner cars available and 0 communication from this dealership. I've had to call multiple times to just be placed on hold, sent to voicemails and no return calls. Don't waste your time and avoid this place. read more

I got to say I went in for service today to get my oil change. A guy came up and said oh we got great deals on cars. Let me show you get 4000 off to stick the price so on so forth sit down for 45 minutes we do a great deal Better than you had last time we're getting about 4% or 9% so you definitely will be better off. Came back with $889 and payment when I'm paying 634 with worst credit. My credit is almost 700 when I had the last one 627. They are only there to rip you off. Please don't buy from this dealer go to Sarat Toyota for Sarah Kia, where I'm going right now cause I promised they could beat, this place plus they're the worst customer service I've ever seen if you don't believe me I'm sorry you don't but they will rip you off. Every chance they get helps. read more

The service department at this Kia is absolutely terrible and they bribe customers for good reviews. I have never written a negative review, but I feel compelled to do so after the awful customer service. For my 5000 mile service, I made an appointment. When I showed up, on time, I was told there were cars in front of me and the wait would be over 4 hours. I made another appointment for a different day. When I showed up for that appointment I was told that there were cars ahead of me. The Kia employee told me he did not know why the service department made appointments because they took cars on a first come, first serve basis. So, I left again. Finally, on my THIRD try, they were able to take me in when I showed up at 7:45 on a Saturday morning. I understand if first come, first serve is the policy, but this should be communicated to the consumer rather than making pointless appts. Fast forward to my 10,000 mile appt. I called and explained what happened and told the service rep I would bring my car first thing. She said that was fine, never saying an appt was needed. I showed up at 7:45, and they told me now they now take appts. and could not service my car. The incompetency and lack of customer service is just awful. They have zero internal communication between departments. All the rep had to do was tell me on the phone that they now take appointments as a policy and the problem would have been solved but she never communicated this. When I told the service manager that this morning, he told me that was an administration issue and nothing to do with him. Lack of accountability and terrible service and communication. I had a Toyota for 30 years and never experienced this with their service department. Oh- and then after the 5000 mile debacle, the service department called me incessantly asking me to leave a 5 star review in exchange for detailing my car for free at the next service!!!!!! When you read all the positive reviews, bear this in mind. read more

I bought a new car from Riverchase Kia, but it had to be brought in from Montgomery. i was disappointed when it arrived to see that it had tinted windows. I requested that they get another car without tinted windows, but they indicated they could easily remove the tint. They neglected to tell me that the residue from the tint would be a permanent problem. They removed the tint. Unfortunately, the glue got all over everywhere. When you roll down the windows, glue gets all over them and streaks down the windows. The back window looks like a child cleaned it with a dirty rag. Justin, apparently the sales manager, offered to have the car detailed. After 2 tries, he informed me that they had done the best they could. The back window is still a disaster. They told me it's too sloped to be able to reach it to clean it properly. It actually looks worse now than it looked before they "detailed" it. The manager was totally unconcerned, never even bothering to look at the car. I will never step foot in their dealership again and would never recommend it to anyone. Do yourself a favor and check out the other 2 Kia dealerships in town instead. read more

Poor experience. Took car in for recalls and never received call regarding the status of diagnostic or when it was ready. Called to check on it and was told it was ready. Upon showing up it was getting looked at again. Supposedly, another error code from the same area they just had finished working on. There was lack of communication and poor service in my opinion leaving us with yet another issue. read more

They need to do a better job cleaning out the cabin after service. Mostly just had an oil change this morning and found the following on the passenger's side front mat afterwards (items next to me right now): a black screw and washer which may or may not belong to my car, a slip evaluating components of a car from 2022 (before I owned this car so I don't know what vehicle it is associated with) , a ballpoint pen with the cap off, and a couple of small pieces of aluminum foil trash. read more

I specifically told the dealership that I DID NOT want my credit pulled until I agreed to the deal. I was sent over the payments only, (not a copy of the deal). I agreed to those payments, AS GIVEN TO ME! A hard credit pull was done and the deal was approved! The dealership never called me back to complete the deal. After a couple of hours I called them and was told that the payment would actually be almost $300 higher than quoted! Not because there was a "credit" issue but because THEY failed to include my trade payoff in the payment!! Because of their incompetence, I now have a hard pull on my credit, which I would NEVER have agreed to if I'd been given the right information! Now I have to fight with the credit bureau to have this pull removed! read more

Shelina is the best. She's the most dedicated, attentive, accommodating dealer i e ever experienced. She doesn't give up and truly makes you feel like the most important person to ever walk through the doors and come in contact with her. Don't second guess yourself, go in and talk with her about tour needs. I couldn't be happier with my forever car dealer. read more

This has to be the worst Kia I have ever been to. The very first time I came, they charged me almost $70 for an oil change. I bypassed that as I'm not from around here & prices do vary. Well, today I had a flat tire & a bent rim because of something I had ran over, they told me my rim had to be replaced tire couldn't be patched, I hesitantly agreed & allowed them to replace both. Only to realize after I had gotten home that they put the WRONG size tire on my car. I paid these people $400 & they screwed me over. AGAIN. Done with them, I will NEVER go back, for ANY type of service. read more

If I could give this place 0 stars I would. HORRIBLE service, they do not get back to you in a reasonable time frame, you always have to call them and check. They put your car on the back burner and then make you wait weeks to here from them. This is THE WORST KIA DEALERSHIP I HAVE EVER BEEN TO. read more

I have to leave a quick review as I was a bit worried after taking a car there. But, after taking my daughter's Kia Soul for some recall items, they had everything ready, there were 5 total recalls (2014 model bought in another city) & all were taken car of. Met with Chris McMillan, showed me the plan, said it would take at least 2 days. Took only that and he had it ready for pickup. Now all recalls are updated and ready for the return drive home. Thanks! read more

My complete review is On google. I'm trying to get someones attention because clearly these people do not care once you leave. even if your brand new car was given to you looking like crap and the Kia access doesn't work. plus a multitude of other things. unless you know you're not going to need anything after you buy your car do not use Henry Woodruff. He is too busy being "#1 salesman" to care read more

If I could give a zero I would. Worst service department ever. My son's car has been there since July 1st. They lost the car twice yes I said Lost! After over a month of being transferred from voicemailto voice mail and being told someone would return the call that was never returned and lied to and then told they may have to have someone that's a specialist from out of town to look at the car because it may be under warranty. Still no answer after multiple calls to the service department. I called back ,threaten to get a lawyer and they put him in a rental car the next two days. They got a new service manager said he repaired the car and it was ready and instead of it being under warranty ....quoted $1,100. Now they are saying just to release the car it's $2,700 this does not include repairs. But they are actually wanting the reimbursement for the rental car that they had to get because they couldn't repair the car in time and lost it twice. This has been the most unprofessional group of people I have ever had to work with. I'm in the process of contacting my attorney for the best resolution. Please please don't go here!! We chose this place thinking since they manufactured the car they could repair in a decent amount of time!! Very very upset customer not to mention before they got the rental car how much money was spent getting back and forth to work without a car paying friends and uber!!! read more

I had a 1020 oil change appointment. When I arrived (20 mins early) no one greeted me. I had to literally get out of my vehicle and go up to someone to get them to help me. Then after signing the paperwork you get taken to this tiny waiting area where there was 1 seat left when I arrived. Everyone in there had been waiting for 1hr+. Finally after waiting 2 hours past my appointment time, I went to ask what the hold up was and they were JUST putting my vehicle on the rack. The service guy asked "I mean what do you want me to do just take it off the rack?" No I want yall to do what you're getting paid for and do it in the timeframe you said you would. I will not come back here. I do not recommend this Kia dealership. Poor customer service. Poor lack of communication. Poor dealership. Plus to make matters worse the waiting area is freezing cold and the thermostat is locked. We all have winter jackets on INSIDE! read more

I wish I could rate this dealership lower, but I can't. The service department is a joke. The most rude, unconcerned group of people I have ever had the misfortune of dealing with. Apparently they do not stock any parts as every time I have had to have a repair, it is a minimum of 2 trips. One to diagnose and then a second trip after they order the part. After 5 repairs, it gets old quick. After waiting 30 minutes for the service manager to come out of his office to talk with me, I left, having to come back another day for the repair read more

Do not buy a car from these guys and DEFINITELY don't take a car in to be serviced by these guys. They will look to suck every dollar out of you. $10 for an "oil pan drain plug" on a car with only 30,000 miles on it. You guys suck. Don't ever trust these guys. read more

I would give it a zero if I could! Beyond the worst shop I have ever been to! They are rude, disorganized, and slow. Took our car there for a warranty repair and they held the car hostage for a month and stopped answering our phone calls! We had to call corporate just to find out information on the progress of our vehicle! They will lose your car and then tell you they will call you back in a couple of hours when they find it! And don't expect the supervisor to call you because she's too busy sitting in her office! Then when you do finally get your car back it will be covered in tree sap and ants and then they throw your keys at you and have a nice day! This shop should be shut down! They do not have any business working on people's vehicles! We will be contacting the BBB! read more

I was dreading buying a car. I've done it once before, and it was time consuming and stressful. This was like a whole different world. It took about three and a half hours, and they were able to get me into the new car that I really wanted with a payment I can actually afford without getting a second job and selling plasma. Ask for Guillermo! read more

I went to river chase Kia to get an oil change on my Kia Forte because Trussville Kia's service center has plummeted and I refused to go back there. This was my first time at the Riverchase location and the service was quick, fairly priced and easy! Savannah, an employee there, was so friendly and accommodating! They had me in and out in 45 minutes. I'll be returning here for all services in the future! read more

Went in for a multipoint inspection , oil change, and my main priority was to get my rear brake pads replaced . I dropped car off at 11:30am and picked up 5:45 pm. I called 5 times and was told they would leave a message that they had only 1 advisor on hand . They have an automatic text service asking if you have any questions to text . I NEVER got an update on my car. To top it all off, it ONLY got an oil change and oil filter change ! NO BRAKE PADS! This was my main concern! Highly recommend to dodge this business and go to another kia dealership at all cost! Save yourself the time and money! read more

During this pandemic was told they were not honoring my warranty even though I had purchased the extended warranty with rental car. I was told they no longer provided rentals. And it would be 7-10 days before they could even look at my car so I would be without a car for a week! So, I need a car I can count on and a torque converter going out is only going to get worse. Luckily I owed less on it than trade in so I traded for a Honda. Owned 4 Kia's but this will be my last. Dealerships are just too poorly run. read more

When you see an automobile dealership with this many customer complaints there is a reason. The store has poor leadership, high turnover and bad processes. Never waste your time when there are others stores that will sell you more for less. read more

Called multiple times was promised a call back with no answer. I even asked for an email no answer. When I called they couldn't talk bc they were closed after promising me an answer. Still waiting read more

I thought the other reviewer must have had an unusual bad experience; after all, car repair sometimes just doesn't work. But my experience underscores my suspicions about Riverchase KIA. I brought my KIA in because there was on one occasion a "check engine" light and because we were about to go on a long road trip vacation and I wanted a general check up. I was told that the "check engine" light required a part to be shipped in overnight from California and that I needed new tires all around (one tire, they said, was already "illegal," the others were almost there). Okay, I said, order the part; and we scheduled an appointment for two days later when the part would be there. I arrived two days later. The part was not there--but no one had called to tell me. This was not surprising, I suppose, because they had neglected to record the appointment. I was rather angry about this--it's a half-hour drive to get to the place--so I left. After all, I was thinking, the "check engine" light only went on for a moment anyway and maybe the "problem" was resolved somehow. But I was somewhat concerned about the tires, so I stopped at the Goodyear place where I usually go and told the mechanic that I thought I needed a new set of tires. He looked at the car, did the measurements, scratched his chin and said...."Why? Are these giving you some trouble?" I explained that I was told by Riverchase KIA that the tires were past borderline. "Well," he said, "I'd be happy to sell you new tires, but these have a good 10,000 miles still in them." I still can't explain the "check engine" light, but I'm 4000 miles down the road. The car works fine; the tires are in good shape. Thankfully, I walked out of Riverchase KIA without paying $300 for a new part, $450 for a set of tires they were trying to push on me, and who knows how much labor. Perhaps others have had better experiences with Riverchase KIA. I'll never know because I'll never go back. read more

I am so disappointed with Riverchase Kia. My mother bought a new Kia from them a few years ago. She has had air conditioning problems ever since she has had the vehicle. She has taken the vehicle in multiple times, charged hundreds, been without a car for weeks on end and the air conditioner still is not working. She gets the runaround to what seems to be a warranty issue. The service manager never answers the phone and the voicemail is always full. I would not recommend the service department or Riverchase Kia. Once you purchase a vehicle from them, they refuse to back the vehicle they sell. read more

This dealership absolutely wasted a day for us about two weeks back. I called on a Friday to inquire about a used Lexus they had listed online. I spoke with the Internet sales manager (Kevin, I believe) for more information, to express our interest and exactly what we were looking for, and that we would be driving from two hours away that Monday to take a look and make something happen. Pictures had been included on the Internet listing, and he was upfront that there was an accident on its history that had been properly repaired (left rear), but otherwise insisted that it was a "clean" and "straight" vehicle. We arrived Monday morning to instantly lay eyes on a vehicle that was not worth our drive and was not at all reflected in the pictures or an honest description. The right side had long multiple, long scratches going down much of the passenger side, beginning at small dents/dings that included rust. Nothing was honest in the description from Kevin regarding such a clean vehicle, Internet listing pictures were either touched up or intentionally taken to avoid showing the obvious and significant flaws, and knowing I stated multiple times we would be making such a drive, this is an individual and a dealership I will avoid doing business with in the future. read more

Had a recall, the first appointment was 2 weeks out when it says car can catch fire. Show up to the appointment and they don't have the part. I had taken the day off as they didn't offer a loaner. They didn't call to let me know they didn't get the part. Didn't want to compensate me just shewed me off read more

Based on previous reviews, I was kind of scared to come here for factory maintenance. However, I had a great experience. I purposely scheduled my appointment at 7 so that I would not have to wait for service. I arrived at opening, and was immediately greeted by a representative who helped me get checked in. Both employees I interacted with were very friendly and helpful. I was offered snacks after I was seated in the waiting area. TV, magazines, and coffee were also available. I was out of there by 7:45. There were no "surprise" fixes or charges. They also vacuumed my front seats. The car service person in particular was extremely nice. He even opened my car door for me. I think his name was Jarrell. Over all a very good experience. Grateful since my warranty requires me to come to the dealership for maintenance. read more

Worst experience in my life and I'm old. LOL. You can not trust them. I could write a book but not enough room so I will summarize. The replaced my condenser in May. I had just bought a 2017 K 900 from Carvana. They said it was not under warranty since it was in an accident. Had clean car fax but I believed them. Carvana paid for it. August it broke again. They said not under warranty due to accident. I knew they were lying. I wasn't in one and I had an inspection that stated never in an accident. Then they said not covered due to an aftermarket radiator. Another lye. Then they said it was hit by a stone. 3 separate causes so warranty would not cover. Quoted me $1202. Went to pick it up and it is $2700. I am suing them for fraud and deceptive business practices. Stay away, far away. They deserve a -100 review but I had to give them a 1. Filed complaint with Kia Corp. They said they can't do anything. Complaint filed with BBB. ( open). Filed complaint with Fox on your side. I have my marketing team producing youtube video's to inform the public. Never done anything like this in my life but they will feel the pain. I have given them every possibility to try to make this right. I asked Nicole the service manager this question. Is there anything that Kia will do for me to make this right, Yes or No. Her answer was no. I asked Kia Corp if there was anything that they can do to help, yes or no and they said no. I asked if there is anyone or any department that I can discuss this with and they said No. The manager and general manager will not answer your call and I am told they are not in the building. I already paid them $1335 which was the quote I approved of $1202 plus tax but they will not release my car. Just crazy. For all the details you can look for the youtube video's in a week or two. read more

The dealership is very misleading. They lied about having a deal done, and just wanted to get me in the door, just to change the deal. ( I guess they thought that new car smell would win me over ). They were not professional what so ever. It was the worst experience I have had in my 32 years of shopping for vehicles. read more

Complete liars from sales up to management. Lionel is a liar. Not a man of his word and his so called boss Jeff Burke is a liar as well. Both of these greaseballs need to be exposed to folks attempting to purchase a vehicle. Kia makes a decent vehicle but do NOT attempt to purchase from these liars. For me to take time to do this trust me I am correct in this review. STAY AWAY Appears they only allow consumers to post positive reviews on riverchasekia.com. and filter out the truth, however I will post my experiences daily as to educate anyone seeking to purchase a vehicle. read more

If i could give them 0 stars I would. They had my car for a month when my estimate was just 2 weeks to see what was wrong with it. They don't have a loaner program so I had to pay for my rental. After they said that they would have it back to me and they didn't, they didn't reimbursed for my rental. I will be driving to a different Kia for any more problems. read more

I wish there was an option for zero stars. They don't even deserve 1 star. My fiancé and I have just spent the last 4 days, at Christmas time, dealing with this joke of a sales department. On Saturday 12/23/17 my Volkswagen Passat broke down. We called first before going out there and were told they would accept any vehicle "push, pull or drag in" for $5,000 to put towards lease of car. We went out to this location 3 times in 4 days, repeated over and over we're only interested in leasing a car. We were reassured by 4 DIFFERENT PEOPLE that this would not be a problem. After my fiancé & I both received a 0 Beacon score, we brought parents in to co-sign (Mom's did qualify) We had also called 1st and asked if they could co-sign & they said YES, as long as score is 700+ But then the salesperson(Steven) came back to us and said we could not lease a car bc we both have 0 credit scores, even though we have a co-signer. WHAT exactly is the point of requesting us to bring a co-signer only to be told after the fact we can't do a lease?! So they ran all 4 of our credit scores ( which against your score) for absolutely NOTHING! They only wanted to Finance us a car. PERIOD! They do not care what the customer wants or needs or can afford for that matter & do not answer your questions honestly. Classic "Bait & Switch" It truly is disgusting and disturbing how this sales dept works. Deception from the second you call or hit the door. This place wasted 3 days of our time, we took off from work & ran up our credit inquiries. Also, denied the pricing that was on the internet and also previously confirmed by 4 different team members. I want this to reach as many people as possible. Everything about this place is a scam. Do not waste your time, especially if you want to Lease a car. They will not honor any promotions towards a lease. If they had been honest in beginning, we may have tried looking to purchase a used vehicle. But instead we were lied to, given false hope and were pressured into trying to purchase a new vehicle only with monthly payments we were not comfortable with. read more