NEVER USE THIS COMPANY!
When this company was Plumbing and AC Medic, we had no problems with the company keeping their word and doing a great job with repairs.
We just recently had our AC looked at ant the end of June and was notified that we should have a consultation to replace it. We were good with that and Corbin came out to talk to us about it. Sold us on a great unit and everything was satisfactory at that moment.
Then all the problems hit. When we had our unit installed, we had one worker here on time and the rest of the crew showed up an hour after. (should have started around 8 am.) Work got started and was going smoothly, or at least we thought so. Next, we noticed they installed the wrong thermostat. No worries, they reinstalled the right one, but the installer was frustrated about it. Now, it is about 8 pm and they are still here doing the hall way return. When they finished for the night (not really finished) we noticed there is no air movement in part of the house, we had a second return installed and it was not the size we ordered. The thermostat should have a sensor that came with it, but was not received.
The second day came an the installer came back with all new parts. We received the right size for the second return, the hall return was reinstalled properly, and now we have air through the rest of the house. The installer was griping about every little detail and dissing the company and the workers he was stuck with. After he left, we went out and saw he left a lot of debris in the front porch, yard and in the garage. (I don't mind a little bit, but this was a lot of fiberglass in the garage and cut off shingles in the front yard)
The next day, our house was hot. Called out coordinator (Corbin) and mailbox is full (by the way, all the important people here is hard to get a hold of. Either the number doesn't work, or mailbox is full.) So call the main line and got someone out ASAP. They are good about that. That is about it. The guy said we should have a sensor for our thermostat and he would order on and recommended to order a few others for our house. We are still waiting for that as well.
A few weeks later, I received a text message saying I had an appointment with them. I never made an appointment nor was told about one. This, come to find out, is for the SRP rebate program, or something like that. Was scheduled for a day before our vacation. Got a call that morning to reschedule due to sickness and was ok with that. Rescheduled for a Friday and was told we would be put on list first. Friday came and the guy was a no show. Kept calling in for updates and was promised they would be there and we are still on for that day. Informed them of our time of use (we have a time of use from 3 to 6) and it was no problem, we are still on. By 3 pm, had to reschedule for the next week (today). Promise we are first on the list and should be around 8am for this rebate stuff. Now it is 10 am, just got a call saying we are still first on the list, but they had to switch trucks due to vehicles being wrapped. (no phone call prior letting us know about anything.)
This company is not a good company to get your stuff done. We still have not heard from the manager, even though everyone I have talked to stated they will let the manager know. We spend a lot of money for a new AC and had the crappiest service ever. I would not recommend this place. Empty promises and seems like they care just enough to take your money and run. read more