Had a great experience with my HVAC team from start to finish. Kyle came out about a month ago, walked me through everything, and provided a clear, honest quote--no pressure, just straight answers. Then Jorge and Jeandro came in and put in the real work--about 10 hours fixing issues that dated back over 50 years. Not an easy job, but they handled it with professionalism and attention to detail the entire time. "True service isn't just showing up--it's solving problems the right way, no matter how big." Really appreciate the effort and craftsmanship from this team. Highly recommend. read more

I have been using Way Cool for at least the past year servicing my condo and also my home. Today I had Adam Lowe come out and do the regular servicing for the HVAC for my home in Cave Creek. He was very thorough took plenty of pictures and provide a wonderful explanations. Was able to do repairs that were needed on during the same visit. All technicians have been very courteous, nice, thorough and have always done a good job. Will continue to use Way Cool and would recommend them to anyone else. read more

Wladimir did a great job today. He explained things that would help me extend the life of my system ( critical to me) and was very honest and straightforward. I love this company and all of their employees are like this! Customer for life! read more

Just had our first visit AC tune-up from Way Cool Plumbing with Adam. We appreciate Adam's professionalism and frankness regarding the condition of our AC System. We signed up for a promotional visit through the Glendale Chocolate Festival and believe we received a great value! We decided to join their service plan thanks to Adam's great explanations and experience. Thank you Adam and Way Cool! read more

Way Cool Plumbing and Air - Way Cool plumbing van. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Thank you so much for the great service. My tech, Ping was thorough and efficient. He shared the education with me and that makes me very happy.! read more

Way Cool plumbing and AC, were incredible!Once I called them, they were here, the next day! I had a 'new' water softener, it was not only attached improperly, and was leaking a drop per second, losing more water than I thought!( and the water bills had been terribly high for two years! When Jeff saw the problem, he immediately got _+to work, to properly attaching it ( I will review the inept ones separately!) After the water softener, I contacted them again regarding the never ending water leaks..., Outside!!! Jeff took care of those , and by the next bill, I'm hoping to see the bills go further in the direction needed!!!I've been paying for so long, with so much wasted water, that I am so grateful to the owner,Jared and Jeff, for fixing what no one else could find! And I had taken pictures of everything the day before, bc the bill came from last month! And no one can put up with this for 2+ years, the loss of water and high bills monthly!!' I will never again use a self pronounced plumber, who leaves the job unfinished, unattached and had the money for the softener, so I guess he was finished here! And weirdly happy! Because now I have a contract with Way Cool, and I won't need to worry again, about two morons, who only believe in their minds, that they were plumbers!!! Thank you SO much to Jared for having this company and Jeff and Chris for their work and dedication to fixing what the two stooges were not capable of doing!!! And I don't need to worry about a 3rd Stooge, which was anything but funny! read more

Edwin went right to work checked out the attic portion of the AC and then did the outside ending with a washing About an hour GREAT read more

Chris S came out for plumbing inspection. Super competent. Decided to have Chris do some plumbing work that I keeping putting off. I trust Way Cool to do right by me. Way Cool has always been represented by really good people who've done good work. The techs make Way Cool a great company to work with. read more

We've had them come out to our house for a couple different things and I've been happy with their work and service. They are professional, and their text system allows you to have a good idea of when they'll be there. They're proactive on what needs to be done but not egregiously heavy-handed on upselling. I feel empowered to know more about my place after talking to their people, which I really like. read more

Adam L took care of us today. They are very efficient with scheduling and maintaining and communicating the service.

We recently had both of our HVAC units replaced, and I cannot say enough good things about our experience with Way Cool HVAC! From start to finish, everything was smooth, professional, and downright impressive. Kendra Harrison went above and beyond to make sure we were taken care of every step of the way. She was kind, knowledgeable, incredibly responsive, and made sure we felt confident in every decision. She truly cared about our comfort and went the extra mile to make sure we were happy...and we are! The install crew was awesome, everything was clean and efficient, and we can already feel the difference. If you're looking for a family owned company that delivers great service with people who actually care - this is it. Huge thanks to Kendra and the whole Way Cool team! You're the best! read more

Way Cool Plumbing and Air - Way Cool Truck in front of my house. - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Edwin was very professional. We sat down and he explained the entire process. He also made a recommendation as to which soft start I should get for future use. Edwin comes highly recommended! Thank you Edwin for your patience and time! Maria read more

We just had Way Cool Plumbing come to do our 6 month maintenance after the new unit install this last summer and it was as smooth and easy as the 1st time they came. The tech today was Edwin and he was great! He was communicative, pleasant, showed us pictures of before and after clean up. We highly recommend this company to everyone if you need work on your a/c units or looking to get a new unit installed. read more

i can't say enough Great comments on WAY COOL. Amazing employees and service. Had them replace my A/C, my hot water heater and a half turn valve under my kitchen sink when I had to have a new dishwasher installed. They really go over and above, helped me so much. The employees are so nice and helpful. These situations can be stressful and costly. They gave me the best deals on all of my replacements and repair. I have a maintenance package because I trust them to do a good job, they have demonstrated that and delivered for me. read more

David Did an AWESOME job serving my Cooler & AC. He is Simply the Best. Way Cool is the Company I always recommend & stay with them year after year. David Stites is an ALL STAR.He makes it easy to recommend Way Cool AC. Thanks read more

Me and my husband got a tune up and the tech did a good job . But now the blower on the ac is not working. I now need to wait for american home sheild to send a ac company out read more

Way cool performed maintenance on the unit they installed for us last year. The technician, Dave, was punctual, professional,and polite. System checked out fine. He cleaned out the blower and checked everything and we're good to go for summer. read more

David Stites, a Way Cool tech who has been to our house many times over the years, was out again last week to solve a multi-issue problem, and as always he did a spectacular job. Richaard Brown was the tech who diagnosed the problem (which was actually a mistake upon installation); kudos to him for the identification and pure 100% honesty. David was out twice, worked diligently and completely, and fixed everything rapidly. There is a reason that Way Cool (formerly North Valley Mechanical) has been my go-to AC/heating company for (gulp!) 21 years. That kind of quality deserves that king of loyalty. (I do miss my political discussions with Kirk... but he has a few more extra things to take care these days). read more

Just had my winter unit check and Edwin G. was fantastic. Very knowledgeable and gave me some good tips. This was not the first great experience I had with this company. If you are have AC issues give them a call first. read more

Kendra with Way Cool is one of the best people you will ever meet. She is a powerhouse in leading her business. She is one of my favorite people and leads with integrity in her business and personal life. You will love how this business values you as a client and the wonderful service you receive. read more

This was the absolute worst plumbing experience. We as the homeowner installed a new toilet and it flushed but not correctly. We just needed the toilet uninstalled and reinstalled. We were conned into doing unnecessary services in the amount of 945.00 just for the plumber to come to the conclusion that the toilet is defective. It took the plumber 6 hrs to Say the toilet is defective. I'm not 100% convinced the toilet was defective but needed some answer after 6 hrs and a 945.00 bill. If you value your time or money I would not use this company. read more

Last night (Friday), my thermostat display stopped working and I called early Saturday morning to make a service appointment, the Dispatcher sent Ariel Davis to my home. Ariel was on time, quickly diagnosed the issue and immediately began to correct the issue provided clear and transparent communication through the process. Because of Ariel I signed up for the annual service offer. I'll be asking for Ariel for all future needs. Thank you read more

This is the best A/C company I have ever used in every aspect. I have lived in the Phoenix & Scottsdale area since 1993. They have great rates, I had a new A/C put into my condo. From Don who came to my home to explain everything...to the crew who came here & we're here from 8:30am until 4:00pm I have never had such professional young men who worked so hard & left everything in perfect condition. This is the only Company I will use going forward to take care of my A/C & plumbing needs. Also to my handyman who I have used for years who recommended this Company Steve Naar. read more

Very patient to answer all my questions. Appreciate all service is performed professionally and timely.

Adam was great! He came out to do a spring tune-up on my AC and thoroughly explained everything he was doing. He was personable, very professional, and respectful. His answers to all my questions were easy to understand; I feel confident in his expertise. I also appreciate that he did not engage in high-pressure sales tactics. I trust the recommendations he made that would increase the longevity of my AC unit and make it run more efficiently. Best technician at Way Cool! read more

Received their mailer and decided to support a small local company trying to gain business in North Peoria. Scheduled a free water heater service with a full plumbing inspection--part of their effort to build a loyal client base. Sounded like a great value! Appointment was set for 9 AM - 12 PM, so I rearranged my schedule to be available. The day of, they called to cancel, citing "emergencies" and rescheduling me for Friday. Since I couldn't accommodate, I told them I'd go with another company, and they didn't seem to care. What they didn't realize? I also needed shower drain service, a backyard faucet repair, and HVAC maintenance--work that could have turned into a loyal, paying customer. Instead, they prioritized a guaranteed payday over honoring their own promotional offer. If you don't want to offer free services, don't advertise them. Wasting marketing dollars just to flake on potential clients is a bad business move. read more

It's under Marcy Crane, serviced on 2/24. Invoice #108510791. I don't recall the technicians name or his back up person that was with him. My comment is with the main technician and his high-pressure sales tactics, his demeanor towards me and the length of time it took to service my unit. read more

Had our A/C crater on 8/19; Beau from Way Cool (better and formerly known as North Valley Mechanical, Heating, and A/C) came that day and found that our 17-year old system was DOA. (We had considered a new system a year ago.) They installed a new 4-zone Trane system on the 21st, with Jorge and Pedro working more than 11 hours in blistering heat. The new system had a malfunctioning temperature sensor and a few zone control and Internet connection issues which Cameron and Jorge fixed in several timely visits over the next week. We have been on their twice a year service plan for over five years, and have found them to be responsive, skilled, honest, and reliable. That's why we recommend them. read more

Dave the tech took his time on the routine maintenance that I requested for my heat pumps. His inspection indicated some electrical parts needed replacement. Though it seemed the estimate was high including my warranty coverage I proceeded with it as I want to avoid problems with the units. read more

We had Way Cool come to service our AC after installing it earlier this year. The tech, Javier C, was very thorough and explained everything he did very well. He did a great job! Every experience we've had with Way Cool has been exceptional. read more

Earlier this year we became members of their service plan and thank goodness we did! We just had a dishwasher flood! Our regular plumber, Michael, came to the rescue quickly! He explained the freakish problem and fixed it! He also installed a new kitchen faucet and it's perfect. The whole thing took him less than 90 minutes and it was affordable with our membership discount!! What could have been a disaster turned out just fine! We are very happy with our Way Cool Plumbing and Air service and Michael is wonderful! read more

Arrived in the time range they said, called in advance so I knew when they would be here. Friendly, communicated well and explained what he was going to do and check. read more

Very thorough seasonal HVAC clean and check. Richard G did an excellent job adjusting everything and thoroughly washing out and vacuuming the Condenser outside. read more

We've been dealing with Way Cool for years (back to when their name was North Valley Mechanical), and happy with the services they provide. Our tech, Javier Cortina, just did a great job. Thorough, clean and informative. read more

My scheduled time was between 12:00pm and 4:00pm. My technician arrived at 5:00pm. not a great start. He made up for it through with the rest of the appointment. Havier was pleasant and friendly, and he spent 2 hours at our home diagnosing a complex issue and finding a solution. Most technicians would have looked, found nothing wrong, and left to get home for the end of their shift, but Havier gave our issue his full attention and was happy to do so. With employees like this, their reputation and client base will grow. read more

I had the absolute pleasure of having Javier in my home today to do a scheduled maintenance. One of the best experiences I've had with any type of home service company. He was extremely friendly, courteous and knowledgeable. I felt completely at ease with him in and out of the home over several hours. He made sure to help answer all my questions and was just absolutely pleasant. I highly recommend Javier and Way Cool Plumbing and Air! read more

This company and its employees are amazing! Michael Kempton came to my house today to flush my water heater as part of my service contract, checked water quality and pressure, checked for leaks and explained everything as he worked. They're really on top of things. Michael was thorough, knowledgeable, personable and kind. It was a pleasure to have him in my home. read more

Way Cool did routine maintenance on our heat pump. The technician, Javier, was prompt and thorough and explained clearly what he had done after he finished, including showing me pictures of the affected components. We have used Way Cool (formerly North Valley) for a while now, including their installation of a new heat pump, and have found them to be thorough and professional. read more

Way Cool came out to fix a cracked toilet we had, they were able to effectively and effortlessly get a new one in within an hour!! Fast and friendly service! 1,000% recommend :) read more

We have Old Republic home police. They sent Way Cool out. First Brandon came out and fan was making a lot of noise. He fixed another problem. The insurance won't replace fan motor till it's dead. So he made a note of potential problem. It went out a week later and Javier came out with new blower motor the same day I called and fixed it. Everything is running smooth. Both were great at their job and very friendly and informative. So Happy! Thank you Way Cool! read more