My dog Gracie was diagnosed as having epilepsy and she must take phenobarbital, two tablets per day to prevent her seizures. This means that I have to renew/pick up her pills monthly. I have had nothing but trouble at this Rite Aid with what normally should be a very simple task. There are usually delays and several other weird/strange problems, and I just have had to put up with this. However, the last time I picked up the pills, I noted only 11 pills were filled. I had no verbal or written explanation for this. I stopped in to the store the next day and asked the manager Joseph, and Bijal, the female pharmacist (from India ? ), for a written explanation. Even though I requested face to face a written explanation, so far I have had no verbal or written explanation whatsoever. I happened to read an article about pharmacists who steal drugs/medications and am placing the link here. I plan to file a complaint with the local police and I will go to the top if necessary. I suggest that people start counting the pills they they are paying for, they might be surprised at what they find. Be wary and stay away from this very bad pharmacy. This is an update on 10/23/22: I tried to call the responder, Pam, and gave up after sitting on hold for a half hour! I have not yet gotten an explanation for getting only 11 pills when 60 were prescribed! Again, stay away from this pharmacy from hell! They don't care about the criminal behavior of their staff! https://therooster.com/blog/stealing-rampant-some-go-pharmacy-access-drugs Marion Schwartz, RN,BSN,MSN,CPM, Full scholarship for both bachelor's and master's degrees, University of Pennsylvania, and post grad studies at Duke University. Honored by the Governor of NJ and by HRSA/MCHB/Genetics for my work in saving babies' lives. Consultant to the Federal Government and highly published. Developed performance standards currently used by all State Newborn Screening Programs in the US, member of the National (HRSA) Newborn Screening Committee. read more

Rite Aid - Gracie, my dog has epilepsy! - Drugstores Near Me - Newtown, Pennsylvania

Asian pharmacist wouldn't sell me Sudafed for some reason. Wish I could leave negative stars for wasting my time

I don't know why this Rite Aid was so difficult to find on Yelp*, but it finally showed up. Drug stores today have morphed from the corner mom and pop shop into a semi - big box convenience store that also sells prescription medications along with food, drink, and photo services. It must be working as these modern day behemoths are spreading like a bad cold (poor pun). This one does a decent job getting my prescriptions out quickly, and the drive thru option is a nice touch for those unable to park a car or walk into the store. The crew is friendly and helpful. Too, I have been known to pick up a chocolate bar in the candy isle, and a birthday card in the excessively large greeting card isle. I bow to modernity, although I miss the personal touch of the old fashioned Rexall (now a cool Starbucks here in Newtown). read more

My experience at this pharmacy has been very positive for the past five years. I take meds daily so I'm here a few times per week. They know me by name and are always willing to help me out. read more

The pharmacy can be a bit slow sometimes but I've never had any real issues. I would much rather have my prescriptions filled here than the CVS down the street (or any CVS for that matter). The store itself, however, is always very crowded whenever I go, and there is usually only 1 employee ringing at the register....very annoying. read more

I just want to thank the hard-working employees at this pharmacy. I have had good experiences there, and while some people may complain about the service, I have seen many customers act as if their script is more important than anyone else - huffing and sighing in line, "I can't believe this" exclamations while waiting for longer than 5 minutes are not appropriate responses towards the people who are getting our medication! Also, while so many of us are safely social-distancing, these people are making sure we get the medicine we need. read more

Slowest pharmacy ever. Waited over an hour on a Sunday morning for 1 script. No other customers. When I checked about how much longer they didn't even remember I was waiting but made eye contact several times during that hour and a half. Rude pharmacy cashier. Seemed bothered. Changing to cvs. read more

Incredibly rude service on the pharmacy side. Unwilling to provide help with basic questions. Information consistently given with a condescending undertone. Never going back. read more

If I could give no stars I would for the pharmacists. They are SO rude and totally make it seem like you're inconveniencing them when you're just there to pick up a prescription. If you can visit another rite aid please do it because these employees are awful. read more

I have seen the pharmacists make fun of customers accents and call me by made up nick names. They are rude, incompetent, clueless, and downright horrible to deal with. You have better odds of winning Russian roulette then getting the right prescriptions here. Do not go unless you have 2 hours to spare. read more

I was trying to find something specific and the pharmacist told me she didn't have time to answer my question. Another time I was here the line was weaving around the store to pay. The person in charge asked a girl who was stocking shelves to come ring people up and she yelled at him that she didn't feel like it. These are the reasons I shop at CVS. read more