What a great job on my king size blanket! Hudge weight off my shoulders & 3 whole hours for me to just put my feet up and relax. Customer care is excellent, the rinse duffel bag is easy to handle and fashionable too. The best service w/ny specifics for detergents, pricing is very convenient thanks rinse! Very grateful to be your customer! read more

UI of the website was good on inception. Keep in mind the price per pound per subscription is slightly different than not having a monthly subscription so make sure you skim through the website thoroughly. The customer service was excellent from beginning to delivery of the wash Clothing they're on Text and they are helpful and you can also call them. The pickup valet was pretty good, pretty cool, very friendly and a hard worker whereas the drop off valet that left the clothes off, wasn't so friendly or helpful at all, but that was the only pitfall that we had and customer service was on top of it. I really liked the service I believe it is a premium service. I don't think it's it for it's everyone, but for premium clients is a good thing for example clients like me we live busy lifestyles or we have circumstances that require us to wash our Clothing using a premium Service as such. So it was kind of pricey but at the same time what do you expect for a premium service and it is a service of washing clothes that very few people offer so logistically I give them credit for pulling this through and I think it's a great service that they're offering and I think it's a great idea and I will continue to use our system. Who was delivered clean folded nicely and the sacks that they carry and they smell great so far so good. At first, you have to adjust yourself to this kind of Service because you have different people you have to work with and that's perfectly understandable so I'll be ready to work through the Ins and outs of pick up and delivery and ordering and setting the right service for yourself and understanding how the company works so be reserved in that area. I asked a lot of questions and all my questions were answered right as I asked him so that's a very good sign of good customer service. read more

Rinse - Rinse bag - Dry Cleaning Near Me - San Francisco, California

Their pick-up and delivery service is good, but what you get back; not so much. Many times my laundry was returned to me smelling like vinegar and dirty socks, as if no laundry detergent had even been used in the washing. Also, they don't thoroughly dry all of the laundry, but go ahead and fold it up in a pretty package anyway, and by the time you receive it, it's still slightly damp and musty smelling. All of this is pretty poor business practice for a company that charges exorbitant prices for their services. I once sent in a delicate item in one of their 'delicates' bags to be line-dried by them (rather than going through the dryer) and the garment was returned to me shrunk to half its size, and had clearly not been line-dried, but had been dried in the dryer. Then, the burden was on me to provide proof that it was, in fact, a delicate item by sending in photos of the shrunken garment and its care tag. Also, Rinse does not offer ANY discounts whatsoever; not for seniors, the disabled, low-income, etc. I cancelled my membership, and now they are hounding me by email to return! read more

Updating review after the business offered credit to re-clean 4 items that I was dissatisfied with. Same process - book a pickup, have the clothes picked up, and they're back in like 3 days. Rinse has a cleaning guarantee so that if you're unhappy, they will re-clean items complementary. I had four items that still had stains on them and when they were returned after re-clean, unfortunately, the stains were not removed. My collar stays were also missing. Not only were my items the same as they were, I was still charged additional miscellaneous and delivery fees that the credit issued did not cover. So extra dissatisfied with both an unsuccessful re-clean and being charged more for nothing. read more

Quick backstory. Once upon a time, during the height of Covid, I was in a pretty bad space mentally. So bad, that it was extremely difficult to complete basic chores, including laundry. A friend told me about an incredible laundry service, Life without Laundry (check them out if you're in the LA area!) and they took a huge burden off me. Top service across the board! So anywho, I've just relocated the bay from out of state, started a new, demanding job, and I've been depleted. But, I need to do laundry! I decided that utilizing the services of a professional laundry service, at least to get me on track would be a nice gift to myself. I did some research and I saw that Rinse was mentioned a few times. Okay, so first the pros: 1) making an appointment was very easy, as well as receiving my laundry back the next day. 2) customer service is great! Reps reached out to me on a regular basis to inform me of the process and each time I reached out (via text), they were responsive and helpful. 3) laundry options galore. I was able to chose if I wanted scented detergent or fabric softener, for example. Okay, now the cons: 1) Expensive! I paid over 160.00 for four loads of laundry, and that was with a discount code. 2) the price model and/or estimates are not available on the website, app, etc. which I didn't like. I had to actually reach out to ask if they could provide me with an estimate. Not cool at all - just be transparent. 3) Even with the options I chose for my laundry, I don't think they were applied. My laundry did not smell like detergent or fabric softener. They were washed, that I could tell, but they did not smell good. In fact, my blanket had the scent of a washer that needed to be disinfected or something. Not smelly, but it doesn't smell good either. For nearly 170.00, my laundry should've been returned to me with a lingering Downey smell. Not the case here. 4) they missed two pairs of my underwear and it was buried in my laundry bags upon its return. Again, for 170.00, not one pair of my panties should have been skipped. 5) again, I know fabric softener was not used, based on the condition of my towels. They are stiff like sand paper. That certainly was not the condition of my towels previously. Conclusion: would I personally use the service again? No. For the cost, I don't feel it was worth it. Tbh, I would've ate the cost if the condition of my laundry was returned in great condition, but that wasn't the case. Disappointed because this would've been a service I would've utilized from time to time, when needed, but if that ever happens, I'm trying another company. read more

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After my post of frustration and disappointment with my latest Rinse experience I received a call from Ron at Rinse. He apologized for my bad experience & he made it right. I was surprised and deeply impressed and grateful. read more

I love this service! Did à la carte a few times and recently signed up for the membership plan to save on fees and always get rush next day service at no extra cost. They do a good job. I like that laundry, hang dry, and dry cleaning all have different bags. Everything is always folded nicely. I have sensitive skin and usually do unscented but I tried scented and it was okay on my skin and smells fresh. Also like that the keep you in the loop on when exactly the delivery person will arrive. Get $20 using my referral code: www.rinse.com/?kid=X8WVRX4H4K read more

This was my first time trying this company. I got a text letting me know someone will come between 9:35 PM to 10:05 PM which I have proof of in my text messages and can share. The driver ROBERTO called and texted me at 9:15pm, I called back few seconds after and he said it's late I have to go home and reschedule. I insisted I was 1 minute away from my home, he refused and said reschedule over and over with so much attitude and aggression. I asked how long he was waiting at my residence, he confirmed two minutes, I said one minute I will be home around the corner, he ignored me and said nope again in such a rude manner. This was the most disgusting attitude I've ever experienced in customer service. I'm so thankful I didn't give this person my clothing items. Whoever hired this gentleman, fire him or retrain, he had horrible customer service skills and arrived way early before the actual time I was scheduled for, that's on you guys! Bad first experience, I wouldn't recommend. All my family and friends will be warned of this establishment. read more

I had Rinse pick up a load of laundry for me assuming they would wash, fluff and fold them neatly. They washed them but folded them sloppily so that all my clothes were wrinkled. When I reported this they asked for another chance. The same thing happened, only worse. They managed to wrinkle wrinkle-free fabrics. Now I have to wash and dry these clothes before I can wear them to work. read more

I saw a moth in the room where I had my clothing laid out the night before leaving on long work trip and my boyfriend was working crazy hours, so I couldn't ask him to take care of making sure the clothes were dry cleaned for me (my favorite sweater was at risk!). Enter Rinse. I sent three items out to be dry cleaned. Two came back alright. One was a brand new silk blouse that was discolored and misshapen with a strange hand feel upon its return. I think they washed it with a regular detergent? They recognized there was a problem and took another week to return it to my place, but didn't accept responsibility for the damage at the time. I just checked it out and am still waiting to hear back about the resolution process. TBH, I should have risked it with the moths :( read more

However convenient it is for someone to do your laundry for you, Rinse makes it frustrating and expensive. It's definitely not cheap, even when you save by signing up for the membership.They still lose your socks, and aren't transparent about cost. I wanted to re-route items for wash/fold to hand wash; they helped re-route the items but didn't tell me how much it would cost me until they accepted them and washed them, so I paid over $100 (in addition to what I was paying for the wash/fold items, also over $100) for 25 times to me washed and hung to dry. Not worth it. I scheduled a pick-up, completely unaware that my subscription was still paused, so I was charged full price as if I didn't have a subscription. It was PAUSED, not cancelled. So why no pop-up message on the app asking if I want to un-pause? Why doesn't the membership automatically un-pause when someone with a paused membership schedules a pick-up? Why is there no confirmation page before the pick-up is scheduled to confirm with customers what their estimated cost would be for what they're about to schedule? These all seem like common sense solutions to this issue, none are in use. For someone who just has a slumlord property manager and laundry machines that are constantly going out of service, it's incredibly frustrating to have to pay this much - $100s of dollars and my sanity - to do laundry. I cancelled my membership and will give Rinse some time to see if they catch up with reality and the state of the economy - because if I'm paying over $100 a month for laundry service, I'd think I'd at least get all my socks back! read more

Everything about this service is amazing and something I've always needed I've had an other laundry service and it was way more expensive than Rinse. The valets that pick up and deliver my laundry bag are always so good and friendly. I'm a customer now and will always be. read more

Customer support insisted that the order was delivered washed and folded, and as a "one-time courtesy," she issued a refund for this order. The pics that she sent over with folded sheets was not even dated. Who knows if she got the order right?? This company must be doing incredibly well, because their customer support is acting way too cocky. To the customer support personnel: I JUST WANTED MY SHEETS WASHED AND FOLDED! DO YOUR JOB!!! read more

Rinse - The sheets arrived in the same condition as when I sent them for pickup Waiting for customer support to resolve this. - Dry Cleaning Near Me - San Francisco, California

We had roof replacement that caused a chaos in the house, raining debris, sands & dusts so...,well its a long story. Rinse services have picked up & delivered our clothes & linens in a timely manner as they had scheduled like 10-11 pm It's kinda late night but they did well. In 24 hours everything was cleaned & folded. I will recommend this services to my friends & even to my customers. Thank you so much guys. read more

This company is extremely disorganized. They advertise a 24-hour turnaround for laundry but failed to deliver on nearly every promise. I paid for the priority pickup window between 7-8 PM, yet they kept me waiting past 11 PM before I finally had to cancel so I could sleep. When I rescheduled, I confirmed the same 7-8 PM window early in the day, and they confirmed it -- but still arrived an hour late. They showed up without the laundry bags they claim to provide, got my laundering preferences wrong, and dodged my question about when my clothes would be returned three separate times before finally admitting it would take three days. The 24-hour turnaround was the only reason I chose them, and now I have nothing to wear. This company is unreliable and unprofessional -- don't waste your money or trust them with your clothes. read more

Horrible service pricing is unreasonable and I could have saved more money doing it myself and got better results... My clothes didnt smell clean at all I sent my own scent boosters and got nothing but a empty bottle in return.. my clothes were still full off dog fur and stains I will NEVER USE THIS SERVICE AGAIN read more

Rinse - Fur hair after being sent to rinse laundry - Dry Cleaning Near Me - San Francisco, California

They are convenient, because they will pick up your laundry the same day without any up-charge or rush fee. However, if you do not have a subscription, it use very expensive to use on the regular basis because you will pay $3 per pound and pickup fees. Their customer service is responsive, which is a plus! read more

I'm disabled. Taking stuff to the dry cleaners is really hard for me. However, I'm also clergy and my pulpit robe was filthy. It was also very expensive and marked "Dry Clean Only." So I Yelped around and found Rinse. They pick up and deliver dry cleaning and laundry. I'm very happy with the results. The gentlemen who picked up and delivered were polite, the robe was beautifully done, and I'm happy. I can't speak to pricing since it has been years since I got anything dry cleaned. Rinse solved my problem and did a nice, prompt job. The next time I have drycleaning I will call them. read more

Ones again I got my laundry back reeking of laundry detergent, which carries bacteria that not only stinks, but makes me very ill of mt stomach! they charge at least ten times per load than what a load of laundry should cost you do yourself; probably more than that, but they have bottom of barrel employees doing the cleaning! At this point, I'm going to make sure my sister cancels the service with Rinse! but I'm going to share my experience with ALL of my social media contacts and even bring it up to everyone I know, any chance I get! The fact that they have the goal to charge as much as they do, without even caring and not training their staff right seriously pisses me off! read more

I should have read the reviews before using this company. I set out 2 bags of laundry - they lost a bag. I even had nest camera evidence of my "valet" picking up 2 bags which I sent to them. I can't believe they would loose a whole bag of clothes. Do not use this service! EDIT: Adding 1 more star. After a lot of back and forth they finally located my bag. First I sent a screen shot of the valet picking up 2 bags. Then they asked for my nest camera footage. Then I sent the footage. After a lot of back and forth they located my bag. I asked for my $9.95 rush delivery fee to be refunded as they didn't deliver all my bags on time. They said they would give me a $20 credit for a future order which I asked to be applied to this order. Well lo and behold, I get my bag and I am charged another $9.95 for "rush delivery" (though they are delivering my bag a day late) and the $20 is not credited on this order. So I email and text again. Finally send me an adjusted bill with $9.95 refund from the previous order, take off the $9.95 for this order and credit the $20.00. Will check my credit card to make sure they actually do this, because I have no trust in this company. If you are in the Bay Area and have a broken dryer or in need of getting your clothes washed, use Poplin or Family Laundry . Family Laundry is very communicative and super transparent about their pricing structure. I haven't used Poplin, but I can't see how they can be as bad as Rinse. On my last order Rinse used scented detergent on my towels which I let go when I asked for hypoallergenic detergent. Rinse is also not transparent with how they charge and you really need to check your statement. Also they do not send pictures when they pick up laundry (they did for drop off) so if you have a bag go missing, you need a Nest camera and video evidence to prove how many bags you put out. I also don't have the time to chase them to locate lost laundry bags, and time to chase them about billing. I will never use them again. Expensive and a huge waste of time. read more

For me, this service is life changing. I'm neurodivergent and have problems cleaning my home. I also have an anxiety disorder that makes it hard for me to leave my home. Laundry was a constant stressor for me. I would feel anxiety around having to do it. If it didn't get done, I felt guilty about not going to the laundromat and doing it. My room was a mess and I felt shame about it not being clean. This service changed the game for me. Now my room is clean and my clothes are put away. I feel better about myself and I didn't have a panic attack at the laundromat. It's a little expensive but, for me, it's worth it for the amount of stress, guilt, and shame this has service has helped me avoid. Not to mention the time it frees up and it frees up space in my brain because I don't have to think about laundry so much. Costumer service is good. Communication is good. They have good estimates on when they will arrive and they keep you updated about your order. read more

1.Reliable pick up and delivery. 2.Clothes come back folded nicely. 3.Over time, my white/light laundry comes back dingy and yellow. Even when they claim to wash whites separately. Spots remain on all of your clothes. Spots that doing your laundry yourself would come out easily. Of course, the rest of your clothes come back the same way... and all of your clothes get worse over time. 4. I stick with them because they are the only horse in town. read more

Everything went well the other night. Anakin & Christopher was more than helpful on my pickup & drop off. Thank you Rinse for keeping me updated and making the wash and fold process easy. This was my first time using any wash & fold laundry service, and it has been a pleasant experience. I really can get used to having Rinse wash & fold laundry service being the only way I have my laundry done. Thank you for giving me a little more johnnyTime. read more

Rinse - Rinse wash & fold laundry bag. - Dry Cleaning Near Me - San Francisco, California

First order and it couldn't have gone worse. Pants came back with the same spot I sent them in for. Blouse has a side bow tie and came back with a pressed in crease in the front of the collar - not wearable like that. Also general pressing quality is not good, things still look a bit crinkly. All three things I sent in need to be done over but not by them. read more

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I've used Rinse consistently for almost 3 years. So why is my review so low? Because I HATE doing laundry so I just deal. Here's what I'll say: if you don't like doing laundry or it's difficult/time consuming to go to a public laundry mat, or you have a zillion loads to do, then it's worth it. Because it is quite expensive. I'm on the subscription service for one bag and it's $75 month. ONE bag! Prices have gone up and the bags have gotten smaller. They used to be super roomy with a drawstring and now they're small, structured, and have a zipper. It's just way too much money to justify. Pros: Easy pick up and drop off Lots of communication, good app Folded and organized really beautifully They'll fix issues/credit problems Cons: Price They definitely do not separate darks from lights. I've had color bleeding several times. (Which, they fix for free but still you were expecting your laundry back and now you have to fill out a form and wait another week for it.) You'll lose items. Sometimes just a sock or two but sometimes other things disappear You will get other people's socks or underwear mixed in. Gross. Because they don't separate, your whites will get dingy You're at the mercy of the pickup/drop off person. So just like any other service, if you have a tricky house or apartment building, there's some handholding and extra work to get them to your place. Overall, for the average person, not worth the price. read more

Look. I have been a rinse customer for two years now. Never had a problem with them until last week. They lost my $80 joggers. Some of you might think it's just 80 bucks but I like to take care of my things. Sent them a message. Someone replied and told me if the issue hasn't been resolved in 5 days then they will reimburse per company policy. I even sent them a link of the item (coz that's what the claim asked for) . a few days after I got a message From them asking if this clothing belonged to me. Sends me a picture of a totally different pants that I sent them and a different brand. i was like??! Are you serious?? Where's is the communication here???? Update! Today is day 5 so I followed up, though they promise me they would give me timely updates. I was told that they are working hard to resolve this issue. Seriously? After telling me that normally they are able to resolve the issue within 5 days..... wow. Clearly...... Maaaaaaan. Ain't doing rinse anymore. Poor customer service, poor communication among agents. The only good thing about this company are the drivers. Never had a problem with them. read more

Rinse - Dry Cleaning Near Me - San Francisco, California

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I am totally impressed by how professional the couriers were so friendly. My delivery was flawless and my clothes look amazing. I'm a fan!

If I could give zero stars I would!! It all started when my comforter came back REEKING OF A VERY FOUL SMELL!!! I let them know how disappointed I was and immediately requested a refund in which they offered to pick it up and re-clean it. Aside from that they OVERCHARGE for their LACK of services, and tried to say my comforter weighed 27 pounds ?! Guys a THROW blanket? Fast forward they just dropped off the last load I was waiting for and ALLLLLLLLLLLL OF MY CLOTHES ARE REEKING OF THE SAME FOUL SMELL THAT MY COMFORTER SMELLED LIKE!!!!!!!!!! I'm sick to my stomach and infuriated as a new mom that sought out this service for HELP. read more

Attempted to use this service for the first time. They canceled the scheduled pickup at the time they were supposed to pick up the items. Not a great first impression for new clients. read more

Rinse has become a nightmare. They were an amazing service for years. Not sure what happened but I canceled my subscription. I was a member for 10 years. They are not dependable. I spend too much time speaking with customer service!!! read more

Right on time and priced reasonably. Good quality work. Would highly recommend this business.

Overpriced and the customer service is really bad as they do not follow the instructions provided.

Horrible service. Often, the valets don't show up to get your laundry or bring back your clothes in a timely fashion. Recently, Rinse has offered to take clothing donations. However, they haven't picked mine up. Three different times, I scheduled a pick-up, and it never happened. I'm very disappointed. read more

They are expensive! The drivers are great. If I didn't have coupons would of been $100 for one bag. I couldn't believe it. I won't be using them again. The clothes were done great folded the way I like. They just cost too much. read more

We have used Rinse for several years and they have generally been acceptable, with issues like coming late for pickups/dropoffs and clothes smelling perfumey though we requested no smell. They have sometimes lost socks and that was annoying but they reimbursed us for replacement and it went ok. I am disabled and had one very comfortable pair of pants that really worked for me and didn't hurt, that still had years of wear, of a type that is no longer made. It never occurred to me they could lose a garment as substantial as a pair of pants. But guess what? Reader, they lost them. Also lost my business. And I must say they were a bit snippy with me as they took more than a week to confirm they have irrevocably lost this extremely important piece of clothing. Off to keep researching what I can buy as a substitute for what I will never recover... read more

I remember one if my dresses being dragged on the SF streets last time when it was delivered so I had to toss that dress and stopped using Rinse. I tried to give it one more try but my clothes came back smelling very bad like rotten trash - Unwearable and I need to toss this again. Do not use it read more

Rinse - Dry Cleaning Near Me - San Francisco, California

Way too expensive. Now, the service was good and the pickup/delivery persons were very professional but it's just simply way too expensive. I paid $200 for 2 bags of laundry, there was no comforters just clothes and towels. I only tried this service because I just lived into my new ola e and didn't have my washer and dryer set up yet. Its just way cheaper to go to the laundry mat and wash your own clothes. read more

I had a terrible experience this evening where I was expecting to get my shirts, laundered and returned to me in a non-wrinkled state. I believe that that was asking too much as I received my shirts folded instead of on hangers and had to pay $138 for 28 shirts I'm now gonna have to have them pressed individually. I was hoping to use this as my go to, but I would not do that in the future. read more

I've been using rinse for a couple years maybe more. I read all the 1 star reviews and a lot of them sound like either the laundry facility or the delivery person was the issue. I would imagine it's hard to find reliable solid employees when so many people DO NOT TIP which is just awful I just can't stand it when people don't tip and THEN complain they didn't get some 5 star level of service. Any time I've had concerns their CX team knocked it out of the park. EVERY TIME they provided a solution. I've always made it a point to Communicate everything with CX- when my laundry comes back exceptionally clean (I have a dog) I ask if we can make sure I keep using the same facility. I check my preferences often. If scent is missing or a batch is particularly covered in dog hair, I will ask why that may be? Always polite, always grateful, and knowing they will provide an excellent solution as they always do. After a pleasant discussion with a more than satisfactory response- my service has been a great benefit. I'm happy to pay a little extra for good service, hard work, and a customer focused business philosophy read more

I would not recommend them for any items. I recently had them lose an item, and while the service and response was good and they agreed to reimburse, their maximum coverage is $200. The item they lost was over $500 and most items I get dry cleaned are at least $300, not to mention full suits that are in the thousands. They also shrunk several shirts in one order that was originally completely lost but showed up looking like it had been laundered instead of dry cleaned. Luckily the items still fit, but they are noticeably smaller and faded. I won't use them again and have let my apartment building know since they partner with them. read more