Worst dry cleaning I have ever gotten done!! I went in with a couple of standard dress shirts and a suit to be dry cleaned. I just bought some slacks that needed to get hemmed 1 inch, shouldn't be a problem right??! I got the hemmed pants back with 3 inches missing! The lady at the counter argued with me saying that the pants from the factory weren't actually 32 inches to begin with and gave excuses. We both agreed that if I came back with a receipt for the new slacks I had to buy, the store would give me the money back for replacement as the sign posted in the front mentioning that I could get up to 150$ back for damaged items. I later returned, and was refused the money back. I might be able to understand the tailoring issue, but my suit and shirts looked awful as well!! So much for clean, crisp clothes (The pictures are my clothes AFTER the dry cleaning) read more

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Trustworthy business, within reasonable charge, and dry clean items always come back clean as new.

Fixed a broken zipper for my vest and did an amazing job! Decent turn around for a few days for $50. They had to replace the whole zipper, but it's completely fine. read more

Brought in new cashmere sweater- no one spoke English, had to wait until owner was contacted in car. Given no receipt- told just leave number. OK. Picked up- there were spots on the sweater. I enquired and was told they were signs of mold as the sweater was old. I told the owner the sweater was brand new and worn for the first time. There was no offer or refund or to re-do the cleaning. No apologies, nothing. Took shirt home, very chemical small- can't recall such a strong chemical smell from dry cleaning in many years. Unfortunately, I can't recommend, and not planning to return. read more

Four years ago I used Rinse once and they double charged me. I was so annoyed I found Gough Express Cleaners instead and went in person. It's actually half a mile from my home but I make the trek because Jay is the best! 1. She is always honest and will tell me before I give something to her whether she can get the stain out, sew it back up, etc. Expectations are always set beforehand. 2. She is open all the time. I think 8am to definitely 7pm every night, and she's open on Saturday. Jay and her staff work extremely hard! 3. My clothes, often stained, always come back looking great. Her prices are completely reasonable and transparent. For people who have posted on Yelp saying that she "scams" or stained the neck collar, that's insane. Jay is my go-to dry cleaner and is a wonderful person to get to know and do business with. read more

Be careful with this place. I came here with a super basic request: 2 blazers and 1 waxed jacket, all to be dry-cleaned. When I got the items back, the 2 blazers were fine, but it was very apparent that the waxed jacket had been washed and dried like a t-shirt. It was completely shriveled, lost its color, and no longer fit. Just like that, a $300 jacket is ruined. Thanks but I could have done that at home. read more

This is a wonderful cleaner! Jay is a nice person and has good relationships with customers. What's more she can remember almost 95% of the customers and the items they turn in ! I really recommend this cleaner. read more

Rude to me when I came in the first time, rude to me when I picked up my laundry, wouldn't accept credit/debit card for under $20 so I handed her cash. Said she couldn't accept the bill that I was trying to pay with. No politeness, kindness, no attempt to offer any customer service. I'd rather do business with a good business person. read more

This is the closet cleaners to my home so naturally I thought I would give it a try. I've gone there multiple times and was never left disappointed until my most recent visit. Not only did they misplace my clothes and took 20 minutes to find them but my favorite and most expensive cashmere sweater came back with a hole in it! I could just CRY! Unfortunately I noticed the hole when I got home so it was too late by then to bitch at them for it. Also, I had things tailored there in the past that turned out poorly. If you are going to use their services don't get ANYTHING tailored and always check your clothes before you go home. I'm not only out a $200 sweater but I'm also out of a convenient place to take my clothes. Bummer! ....and they only take cash or check :( read more

I've been to Gough Express Cleaners several times and it's been ok. I've mostly liked it because it was close to my home and they can do delivery. Prices are also reasonable. However, this last time I got my clothes back, they smelled awful. They all smelled old and like midew. It was so strong, I couldn't take the clothes out of the dry cleaning bags. I ended up purchasing active charcoal bags to get the smell out. Because of this, I'm not going to be returning to them. read more

Last week I attempted to pick up my coat here and I came 4 times during business hours and it was closed. I even called at one point and the woman assured me it would be open. When I came in today to finally get it, the woman just shrugged and didn't care at all. I actually had to change my schedule around multiple times last week to try to get my coat. She offered me no discount or apology. If you run a business it seems like the number one priority is to have your hours posted correctly. This was just crazy and I won't use them again. read more

I wish I can give negative stars!!! When I picked and got home for dry cleaning, I recognize the brownish color stain around neck collar. I don't know what happened because there was no explanation or apology when I was at the store. Still charging the all cost of this service?! I think I just lost my shirt after the dry cleaning. Ridiculous and never happened with other stores, but here. The WORST place you should try here in SF!! read more

Gough Express Cleaners - Laundry Services Near Me - San Francisco, California

I like this cleaner, they do good job and fast... Good service ..especially nice lady that she always has good service. read more

Meh. I just moved into the Hayes Valley Neighborhood and begun my search for the right dry cleaner, unfortunately I don't think this is it. I had an important meeting this morning and had a small window to pick up my dry cleaning - arrived at the location around 8:20am and it wasn't open. The posted hours on the front door say weekdays open at 8:00am. Seems like the owner is not a morning person. Every other cleaner I've been to in the city opens at 7am. Also, they only take cash for orders under $20. You're better off trying somewhere else. If anyone has a great cleaner in the HV area, PM me! read more

COCKROACHES IN MY CLOTHING!!! I took a number of shirts to be laundered at this place. It's steps from my office, the counter man was nice, the turnaround time was good, the price was okay BUT, I was about five feet outside the door when I noticed a big-a*s, honking cockroach crawling on my shirts! Gross! It was under the plastic so, I know that it didn't drop out of the sky. I have not been back. 'Nuff said. read more

Nice job! They have very good dry clean,alteration and wash and fold service . I definitely will go back to them again.

I use Gough Express Cleaners to do all my dry cleaning and laundry. The owner is nice and friendly and she always provides service with a smile. Plus, my clothes are always perfect when I get it back. I highly recommend Gough Express Cleaners! read more

Very little English but they understand exactly what you want. None of the snippy attitude like Blu&White. They are great with alterations -- you can drop off a pair of pants and just say "31 and a quarter" and presto, it gets done. No fussing and making a big deal. I love these guys and they are very reasonable. read more

The couple, Sam and Tina, who own this place are such honest and nice people! I always go to Tina for all my alteration needs, and she's never disappointed me. Everything she altered for me looks perfect, as if it was new from the store. They both provide great customer service despite their broken English. Tina is so honest that one time, she even told me I didn't need to alter my dress because it looked better the way it was. She could have done what I requested and earned my money, but she actually cares enough about her customers to be honest with them. Too bad I live in Los Angeles now, otherwise I would keep going back there every week like I used to. read more

Consistent, reliable and does specialty repairs. Dry cleaning service very good. And does delivery.

I really like Tina and her husband. They are always timely, so nice, and it's very reasonable pricing. The front of the place has a bit of graffiti on it, so I'm trying to help them to get a painter to remove it for them and put up a new sign that makes their operation look a bit more snazzy. I think it would bring them more business, for sure. Overall, if you are in the Hayes Valley area, I highly recommend them. read more

Tina and her husband are always very nice and professional. They always have your clothes on time and a lot of times earlier. They are very reasonably priced too. Tina is also talented at alterations. She seems to have a lot of experience and recently she made me a tank and bolero that I just love! She's hemmed and taken in countless dresses, pants for work and jeans and they all look perfect! I think she surprises herself with her capabilities. They deserve your business. They're good people. read more

Great local dry cleaner. wash and fold too. open until 6:15 Monday through Sunday.

I was so impressed at the first time I went to this laundry place. The service was so good and the lady there was so nice. Everything was done well as what I expected. I brought my dress there to have it washed. I thought there probably would be some wrinkles after got it washed due to the fabric content. But surprisingly, it's wrinkles free! And the dress was so soft after cleaning. The price is pretty fair there. I definitely would keep going to this laundry place for their great service. read more

I have been a loyal customer for over six years. Sam and Tina stand behind their word and their work. Tina is very skilled at alterations and their prices are very reasonable. I live in Cole Valley where there are a couple of dry cleaners ,both overpriced. I'd rather schlep my clothes here, where I know they will be cleaned and altered right. read more

This is probably my favorite dry cleaning place. Great service, reasonable price. The lady in the cleaner is always nice and friendly. They also offer alterations which is awesome. If you are looking for a cleaner, I would highly recommend this one. read more

I have no complaints about this dry cleaning service. They have free delivery and pickup for services over $35 and are always on time with their returns. The prices are reasonable and they make it very simple to call in for service. Definitely recommend this company for reliable and easy dry cleaning! read more

Have had several items cleaned and tailored here. Always had a positive outcome. They are accommodating, convenient and reliable and will continue to do business here. read more

I've gotten sweaters and shirts drycleaned here a few times, and so far I've had no complaints. It's a very basic operation, but the hours, rates, and location are uber convenient for me. The cash only thing is kind of a hassle, so be prepared. read more

We have been going here once a week for 3 years. Professional, punctual, and inexpensive. They do the usual stuff - sewing on buttons, dry cleaning pants, jackets, and so forth. We will be moving soon, and I will regret not being able to drop off our dry cleaning. read more

This is the best cleaner I've ever used. Jay remembered our names after the first time we dropped off clothes. We ended up having clothes picked up and dropped off, and everything was always on schedule. Definitely better than Laundry Locker for delivery service! read more

They do a great job with very little hassle and great prices. I rely on them completely. Family run.

I love it here! The man and lady who work there are extremely polite and passionate. They speak little english but it's enough for anyone to understand. I only occasionally bring in clothes to laundry. Usually, I bring in my clothes for alterations, and lady there would always understand and alter my pants as I wish. Very timely too! Last time I needed my suit altered and picked up after three hours, and it wasn't a problem for them. I love it here. I highly recommend this place! read more