If you want a contract company that makes promises they don't keep, takes zero accountability for…read moremistakes, cannot be relied on, or depended on to get the job done, takes your money but doesn't provide the service you paid for, then this company is for you. If not, then read further.
If we could rate this company lower than "1", we would. Not sure how other customers' experiences with this company have been, but for us it has been severely lacking and extremely frustrating.
We contracted this company to put in a concrete pad extending from our house, with an overlay, a covered structure and sitting wall. We signed 2 contracts in Jan 2024 with Mr. Cassis, owner of Cowboy Cassis concrete. We paid Mr. Cassis the first installment for the first contract on 27 Jan 2024. Mr. Cassis insisted we pay him the deposit for the second contract as well so he can purchase the materials at a good price, so we did.
On 28 Feb 2024 the city permit was approved. On 12 Mar 2024 our HOA approved the projects. On 14 Mar 2024, we were very impressed because Mr. Cassis immediately completed the concrete form (framing, rebar, and sandbags).
On 15 Mar 2024 we paid Mr. Cassis another payment per the contract, and upon completion of concrete form.
On 05 Apr 2024 we had a city inspection for a concrete pre-pour, and paid Mr. Cassis the full amount for the first project as stated in the contract. The city's pre-pour inspection finished at 2:45pm that day, and Mr. Cassis informed us that due to the inspection finishing too late, he was not able to pour concrete but will pour the following week. That didn't happen.
Over the last 2 months Mr. Cassis has texted us giving us dates from week to week, confirming we were scheduled for the concrete pour, but when those days each week arrived, no one would show up to pour. After each failed attempt to get someone out to our home to pour, we would promptly text him asking what happened.
On two occasions, Mr. Cassis texted us that his guys poured at the wrong house; got the jobs mixed.
On 03 May 2024, with the pour still not done, we contacted the city of Cibolo to ask how long the construction permit was good for and let them know that it has been over a month since the pre-pour inspection had been completed. On the same day, we notified Mr. Cassis that I had contacted the city about the lapse in time between the inspection and the pour.
On 06 May 2024 Mr. Cassis texted back stating the city revoked his original pre-pour inspection due to the lapse in time and the project needed to be reinspected before he could pour.
On 13 May 2024 the 2nd pre-pour inspection happened and passed.
On 07 Jun 2024 Mr. Cassis failed to show up again for a scheduled pour, so we contacted the city of Cibolo to inform them. Mr. Cassis texted us stating that he will pour on 13 Jun 2024, but again, did not show up to pour. We then texted Mr. Cassis and gave him an ultimatum to fulfill the project as contracted or refund us our money back by the end of the next week.
On 29 Jun 2024 Mr. Cassis did not show to pour as promised. We requested our money back of over $15K when he didn't show, and we had not received a text from him since 11 Jul 2024. It is now August, and we have given Mr. Cassis way too much grace and opportunities to correct the matter and fulfill his part of the contract and now it looks like he has stopped communicating.
The purpose of this review is to help others, so they don't end up experiencing the same hardships we are currently going through with Mr. Cassis. Mr. Cassis comes off as a sincere and honest person but once he had our money, he became more unreliable!!
He has also taken no accountability for the failed attempts to pour; always blaming someone else or something else. And be leery of Cowboy Cassis concrete pitch "dedicated to delivering quality work for all your projects...... reliable service and unbeatable quality". In our case, he did not live up to his motto. Attached is the project work Cowboy Cassis abandoned since we paid.