I rented a space online, the rep called as I was finishing my application. She was wonderful and very helpful. About 2 hours later, I received a call from the rep again stating that the unit I was assigned had water damage and that I should check it first and if I didn't like it I could choose another unit. I asked if there was mold, she said no and that it was minor and no evidence of a leak. I came the next day to check out the unit and, of course there was mold and one whole wall was damaged to where the paper was peeling off. This was obviously damage from the rain, so it would leak again. I went to the office to tell her that there was mold and I didn't want the unit. Of course she said there were no other units in that size available, but there were other options that were more expensive! Classic bait and switch. She said the unit I was assigned just vacated 3 days ago and that everything checked out. Apparently when she checked the unit, she didn't look up and see the paper coming off the drywall revealing mold above. I went to cubesmart and paid a little more, but it's worth it. They are also working on the roof of the office, so leaks are not new to this facility.
They also give you a gate code, but nowhere does it tell you that you have to push * the code, then #. I'm sure they have good laughs in the office at the people trying to figure that out. read more