great customer service Mary was a great help and very…read moreInformative of how to navigate through the facility. Facility is kept clean and tidy and had rolling carts in the facility for customer use. I appreciated Mary's professionalism and kind and friendly service . She represents the company very well and I hope she is acknowledge and compensated very well for her great customer Service. C. L.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Great customer service, easy to work with, courteous service! I only wish they would have come up…read morebefore PODS when I googled portable storage. Great company for home use, I look forward to using them for my business as well. I've never even posted on yelp, I just felt the need to do something for these guys it was such a good experience.

Great company, easy to work with. They are a great value and will work with your schedule.read more

This Public Storage location , the facility is dirty, never any carts and thats on a weekday in the…read morelate morning . You ask the agent where are all the carts? their reply "oh people must be using them", I'm the only one here, there are no other customers. Besides that, homeless people I have seen going in and out of the building . Today homeless woman with a mangy cat walks into the back of the building and gets on the elevator. The bathroom is disgusting as well. Then today I receive an email that starting April 1st my monthly storage fee is going up Total : $377.00

Christian was wonderful. He helped me to get my space set up and ready to go. You can't be good…read morecustomer service.

The moving process is not fun . I needed storage and spent an afternoon stopping at all local self…read morestorage places. The prices were all pretty close within a range. What sold me was Tia. She was knowledgeable about rates, professional and super nice. When I told her I needed to check other rates... she said no problem and left me all the info on handy little card and told me to call if I had any questions. I came back right before closing and she still took me in --no issues. Customer service seems to be a dying art but not here. They are lucky to have a knowledgeable, nice and professional person like Tia around. Thanks Tia for making moving easier!-- Lory and Maddie

I don't recommend renting from here! Rented a unit today and can't get in to it ! Gate code doesn't…read morework and no manager on site to help! Real inconvenience!

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

Good location, very clean. The entire rental process was a breeze, as I filled out all the papers…read moreonline. When I got there, everything was ready to go. Moving in is easy. They have plenty of carts, and carts don't get stuck on the door thresholds (if you've been to other storage places, you know how much this sucks). They have interior garage unloading spots if you want to use them, and then a regular loading area. Overall, this place seems great. No weird smells, or crazy people. And the manager working today was very friendly. I recommend.

Horrible. Didn't have carts for the longest time and now they are locked up unless you are there…read morewhen the office is open, despite it being 24 hour access, because people steal them. Constantly smells like cigarettes, and they continuously raise your rates. I started in Dec '23 at $113, it went to $148 in March, and now it just got bumped to $181 - absolutely ridiculous practices. Guess I'll be moving again. And to think, they could have just kept collecting my $148 each month - greedy greedy greedy.

Christine was super nice, helpful, & funny. Great service in switching our units to something…read morelarger!

Yes public storage they Rob you they always change your payment higher and unfriendly I don't have…read morea job and they don't still charging me even tho I wrote them the owner of the company I release them to close my account I can no longer pay they can sale my stuff twice I wrote them and they still charging me very awful people they Rob you if you Don't pay it's been one and few day they are still charging me even tho I told them and send 2 email that I no longer can pay and sale the little stuff I had in there storage i will get help and report them to take them to court they are the worst storage company I dealt with don't rent from them you will see how they are this the storage in Phoenix add 841 E Jefferson st Phoenix AZ don't store your whole furniture are belonging they will sneaky charge high and still they are charging me and I got no money cc

I've used Extra Space Storage a couple of times; and every time was painless and professional. The…read morefirst time I was helped by Rita. She was AMAZING! One of the sweetest people I've met. I was also helped by Steve. He was so accommodating as I ended my rental agreement with them. The next go round, Ty assisted me. He was helpful and transparent about everything, which I can always appreciate when doing business with an establishment. I love that the building is temperature managed. The location is cool, but being in the corner of the block is inconvenient. At any rate, I love that they have carts that you can use to move things quickly and efficiently into your unit. Building also has an elevator. ESS also attempts to attentively manage the business, building, and customers. I would recommend!

Received a letter they're raising the rent on my storage unit. I refuse to pay any more than what I…read morealready am for an overly expensive small room (5by11) to store my stuff. Removing my items next week or week after since I already paid for through the month and going to an opposing competitor until I have to move again. Absolutely ridiculous that you get to raise the rent whenever pleased. I refuse to support. --------------- Update: 11/14/2022 Today I was going to move all of my stuff out of storage to the competitor company down the street so I could avoid paying more on the small unit I'm currently at. Thanks to Nicole I decided to stay as she worked with me and was very kind. Your girl, Nicole needs a raise ASAP. The stars went up due to Nicole - not the company overall as they'll end up raising the rent again soon and I will have to move to their competitor until my apartment completes the construction that includes storage.

Tanya Nunez was a life saver!! Customer service, over the phone, over charged me and Tanya fixed…read moreeverything for me was able to give me my first month first free!! I recommend anyone to come here, everything is clean, very nice storage with ac all inside. Been here in the late night loading things in my storage and no one has bothered me. Anyone walking around respects my space. Thank you so much for all your help Tanya (manager).

Horribly treated by both Kristi and her Director, after their billing system repeatedly…read moremalfunctioned and deleted the autopay card on file. With no warning, with no messages or emails alerting me to the specific problem, they charged a $112 late fee. Given the history of this repeated problem with their system, I always call them back. After their generic message not providing any information as to the specific problem, I called them back three times. To resolve the issue, I shared my call history with them proving my repeated attempts to resolve their credit card issue, and still, they would not honor removing the incorrectly applied $112 late fee. This is a result of their faulty billing system. They just don't care, and at this point the rudeness is not worth my time. I will be getting out of there as soon as possible. Do not trust these people with your valuables, or your time!!!