The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value should never be considered for auction for multiple reasons. #1 being the sale of that unit doesn't compensate for the loss the Storage company incurs nor the loss the defaulted tenants experiences #2 Often times the person buying the unit suffers a loss after paying the auction cost, the fees  charged by the online auction host, cost of removing and transporting the contents of the unit gas/uhaul fees only to find there isn't anything of value only a bunch of pictures and dirty clothes ect ect. So the buyer of the unit is then faced with trashing the items which doesn't always happen lawfully. Selling private family photos and legal documents containing personally identifying information should be a crime. This opens the door for identity theft and compounds the hardship the former tenants already faces. Then there is the detrimental affect the actual owner of the property experiences, for some people the harm lasts a lifetime. Losing all of your family photos is hard enough but not being able to know what your Grandmother or Grandfather or anyone else in your family looked like because your the generation that didn't get to inherit the family pictures because your parent lost them to an unnecessary storage auction. In this scenario an auction that not only failed to compensate the storage company for the amount of the defaulted but ended up destroying the former tenants life because the winning bidder dumped all the pictures and documents with personal information on them in a field so not only did the former tenants lose the only pictures they had of their deceased family members but they had their identity stolen and as a result of not having the documents they needed they literally lost everything ending up on the streets with destroyed credit which immediately spiraled into the absolute worst possible thing happening that could have ever happened in this persons life ALL FOR WHAT!!  Stop doing this **** to people. I had a payment arrangement! I came in with the first payment and was turned away. Why couldn't you people have at the very ******* least asked the *** buyer of my unit to leave the damn pictures I would have came and got them immediately. What kind of *** couldn't take a whole 3 minutes out of their life to ask a simple question It wouldn't have put you out to save a few boxes of pictures for someone whom just lost everything... their entire family history every memory of their loved ones. The devastation this despicable practice caused me will never be forgotten. Rightspace storage will ALWAYS be tainted with bad reviews. As for the specific people responsible for this don't ever feel sorry for yourself or wonder why something bad happened to you because you absolutely deserve any misfortune that ever comes your way. read more

Rightspace Storages everywhere are a huge contributing factor to what is now a nationwide affliction. People store stuff because they want to keep it A lot of people go through hard times one time or another during their lifetime and because of poorly run facilities and mindless greedy storage facility owners and crappy immoral lazy employees people everywhere are losing items that nobody should lose Things like family pictures and little trinkets Quilts made by their great great grandmothers unfinished projects that parents left behind because they passed before they could complete them Things that are usually absolutely worthless to anyone other than the person who stored them. Things that get stolen or auctioned off in some senseless auction that was handled poorly and a good percentage of the time unneccasary because the rightfull tenant given a little more time would have paid the amount due. Its a disgusting trend that needs to be stopped asap. Bottom line is if your getting paid to store someones property it is your responsibility to keep it safe And you better have more than $2000 of insurance Seriously. And anytime the tenant is trying to work out a payment arrangement that arrangement should be made and honored by the storage company. Rather than to hastily sell off historical records of ones family to someone that doesnt know or care about the family and history recorded on the documents and faces on the pictures. Its rediculous Its creating a widespread gold fever like social illness that leaves people in hopeless situations when they fall behind on their payment trying to deal with over zealous auction happy storage facility managers and inconsiderate mindless employees. The impound laws are a racket already which is another serious problem leaving people in even worse situations than neccasary. There needs to be better policies and regulations regarding the care of personal belongs of a customer. I have seen for myself how some of these storage companies operate in my area and i can guarantee things do not go according to law. Its terrible what happens to many peoples irreplacable personal possessions for no good reason other than the lure of what treasures someone elses stuff might hold being the driving force behind this whole idiot storage wars trend. read more

Rented here, big mistake, now my unit has been ransaked and anything that's left is being held hostage by management for back rent. Its been six weeks. Anything of value is gone Im sure and whatever is left (looks like pictures) eill be auctioned off to some sucker then thrown away. I wouldnt pay even if I had the money but I don't because what I was going to sell so I could pay for moving ect is gone. I have asked very politely if they could be so kind as to just allow me to clean out my unit and close me out but nope. Instead my storage is sitting there peeled back and costing me more and more everyday. read more

Not happy with anything from begging to end. All my jewelry stolen. I've only been here 2 months. How is it that someone got into my unit without cutting the lock? And of insurance doesn't cover losses with no apparent signs of break in. The police are so used to getting calls from people here that they take 2 hours to show up and basically already have the report done before they get there. They don't care. And management couldn't possibly care less if they tried. read more

I can not say enough wonderful things about this facility. Debbie is a dream for any customer to work with. She made a horribly stressful move, 100% better for my family, and even continued to help in the following week with things that needed to be handled. I have never received such wonderful service before. I recommend their service, their facility, and the supplies they sell. You won't find better assistance then this. read more

I've been here only two months and somehow someone managed to steal my jewelry without cutting my lock. I have the most expensive padlock that home Depot sells. Tell me how this happened and tell me why the insurance doesn't cover theft unless there is visible damage. I'm not letting this go. Even the police seemed unconcerned with one telling me they take reports of theft and break ins from Rightspace all the time. read more

First time I have ever rented a storage garage...I will be moving to Hemet at the same time I'm moving from Palm Springs...I thought it would be great to move boxes early and not have to have them in the way while I have the place painted and carpeted...The staff was understanding and very professional, even taking the time showing me the area's and sizes they had available...Customer service at its best. read more

I heard trailers were getting g broken into shortly after I rented here. So I put to gumstick day cameras in my trailer and waited. A week later what looked to be an employee was trying to jar my window open although unsuccessful they were heavy enough to shake the trailer enough to activate the motion recording. Great investment. I am going to move my trailer asap. read more

A Lotta Storage is a very reasonable place to get a storage unit, with a very helpfull and friendly staff. They made it very easy to setup and rent a unit quickly. I have rented other storage units in the past, and this is by far the best company I have every rented from. Gotta Love a Lotta Storage!!!! read more

This is one of the best storage facilities is have used. I have used this facility since 1999. The staff is wonderful and very helpful. There is one staff member that has been most helpful her name is Lindsey. Oh the grounds are kept very clean and well maintained. Joy read more

I'll nevera forget how I was treated by this rightspace. They refused My money after making a payment arrangement with me just so they could sell my stuff to some stranger for next to nothing. I'm still heart broke over the loss of all my family pics. Hoe dare you rightspace read more

I can't believe how rude the manager was when I told them that mice had eaten through my pictures, nested in my furniture and urinated all over everything. Half of my belongings have been destroyed. Thanks a lot. read more

They hike up the late fees, pre-lien fees and lien fees so you can't get your property out instead of just allowing a customer to close out the account and remove their property. Dirty business. Wrongspace read more

Sold my sister's unit with all our family pictures. Never even called me even though I am listed as an emergency contact on the contract. My sister was in the hospital with covid. read more

They didn't follow the laws correctly. And they still don't. Bad business. I promise this review is fair. And every other negative review as well. read more

This business needs to be boycotted for the terrible treatment of their customers. They have absolutely no regard for tenants here. Shameful

Destroying lives one customer at a time. But who cares right, the storage industry is profitable and that's all that really matters.

My thoughts are the people who are responsible for all the harm this place has caused its customers should be held accountable.

Break-ins, theft, rodent damage, explosive fees, poor management. Wrongspace. Nothing else to say.