Jeep service…read more Started with drop off on Friday, August 1st 8:00. A rental was reserved & assigned to me because advisor stated Monday would be the earliest completion. Text message received Friday afternoon at 2:13 pm stating that our jeep was dispatched to a technician. More on this later but I considered a positive & that we would at least have a diagnosis. No further updates though I did reach out at 4:51 pm hoping for new information, no response. Monday August 4th came & no over the phone updates and only text messages after I reached out. 1:16 pm Message was "Andrew, wanted to check in and let you know that we're still looking into what exactly is going on with the vehicle. I am hoping for an answer by later today but worst scenario it could be tomorrow! --Jared Harvey Coon Rapids CJDR" Tuesday August 5th 8:04 am - finally received the diagnosis and the technician was working our Jeep. All via text message & asking for my approval via an electronic form. The technician's diagnosis video was helpful but I would have preferred speaking to someone to understand the repair cost breakdown etc. Later with No updates I reached out for any new information. The advisor stated that they needed to obtain parts( rear shocks ) from another dealer but were striving to have done on Tuesday 3 days into a fairly basic diagnosis & repair. All through experience I was the one reaching out for updates. Tuesday afternoon asked for an update stating I could not afford another day of rental fee. Advisor stated he would not charge for the additional time. Wednesday morning was the target for completion. Wednesday noon reached out for the 4th day update - no text or call back and so I called at noon and left a message. 1:13 pm - Received a message that the dealership was having internet issues but he would keep me posted. Again another day with all communication by text, no follow up personal phone communication apologizing for the inconvenience & unusually long repair time. At 2:33 I texted that I was coming to the dealership to wait until the Jeep was done as we had a concert to attend. I had other errands to attend too so I was not going yet. Important things like picking up prescriptions & picking up my wife for a concert. 4:01 pm received an automated message stating - "Final bill came to $1503.77 out the door. --Jared Harvey Coon Rapids CJDR" Additional information- This cost does include $100 for a Jeep Renegade rental. So a pretty expensive diagnostic cost of $260 plus and the parts & labor to replace 2 shocks. 4:15 received a text that Jeep was done- "Hi Andrew your vehicle services are complete. You may use the attached links to review and pay your invoice online (link to view) Thank You again for choosing Coon Rapids Chrysler Jeep Ram Dodge as your service provider - Jared Coon Rapids CJDR" Upon picking up I asked about what does dispatched to a technician mean..? Advisor on duty stated it meant that a technician was assigned to my jeep and was to perform the diagnostics. Overall a stressful situation that has me believing I need to switch vehicle brands where I can receive personal & effective & efficient service. Sad to say, I have started to search for a new vehicle and not a Jeep as other Jeep dealerships rated no better than this one. If I could give a negative point I would.

They fucked my car up so bad that my heat is broken now. 21k miles and 60k down the drain. Just got…read moreit back after nearly a month at the dealership because they kept fucking it up trying to fix the air con only to find out they broke the heat. Oh and my warrenty ends next month so thats convenient. This dealership is lazy and poorly run. Do not buy from this dealership. In fact, do not buy a Jeep. It will be in the shop non stop because they cant figure out how to make a decent vehicle.

Sales person scheduled us for a 5:30 test drive. We arrived early and were not attended to until…read morealmost 5:40. We were then told we would not be able to meet with the sales person that scheduled us, instead a "team member" will be with us shortly. We sat until close and were never attended to. I no longer have any interest in the vehicle. Based off of pure principle I will never purchase at this location. I will also advise anyone who will listen not to purchase at this location. Very poor customer service and time management, thanks Peter!

Difficult to work with. I didn't get that new car feeling when driving off the lot…read more I had to replace things days after purchase. They promised so many things and I'm still waiting and it's been months. I recommend going to a reputable dealer.

I would never bring a vehicle back here again service tech Nick is the worst very rude and…read moreunknowledgeable

Mai and the team at North Country Ford were really great to work with. I got the exact truck I…read morewanted and they gave me a fair price on my trade in vehicle.

We came in on a mission, knowing what we were there for and ready to buy, as long as everything was…read moreat it seemed. The number of photos and angles of each shot left little room for surprises. We'd wasted plenty of time heading out to look at other trucks where pictures were intentionally deceptive, so, that was refreshing. We did our test drive with a copy of our license. On return, we had a couple of questions about exhaust mods done by the previous owner. There was no attempt to spin answers. We had an open discussion and shared information. We felt we were treated fairly, with no shady business practices. They were neither pushy nor evasive. Ultimately, we left with the truck. Bonus for feeding us monster cookies while the paperwork was being wrapped up.

Bought a car from these guys at the end of August and they have yet to produce a title. I wish I…read morehad done more research on them. I'm not here necessarily to bad-mouth. I'm here to honestly warn you about these guys. I was in contact with Ashlee, I'm not sure which family member she is but she doesn't know anything and refused to tell me why I don't have a title. I contacted the DMV, and they revealed that there was a problem with the title between them and Perfect 10. I tried again to discover what the issue is. Silent. The son, I don't even know his name, is never around and doesn't return calls. The problem is he's the only one that knows anything and he's nowhere to be found. At the end of the day, do not buy cars from ppl with questionable business practices. I got screwed but you don't have to. They don't have anything here that you won't find at another, more reputable dealership. I'm going to the DMV today to talk to the Dealer's division since 2 months wasn't enough time for Perfect 10 to obtain correct and legal documentation. I will update this review when I find out exactly what's going on and exactly how sketchy Perfect 10 auto is.

The steps work great while in setup/connect mode. However, when the setup completes all the…read moreconnection gets lost and disconnects. Therefore, just like in airplane mode there is no connection to the app and my 2023 Toyota Dash Cam is blind with the green power light on. This is true with both I-Phone 8 Plus version 16.2 and my husband's Google Pixel 4 Android (updated to Android 13). The results are exactly the same. No dashcam. To be clear. The dashcam works through setup and I have access to all files. But, neither waiting 3 minutes to automatically go to the green power button upon completion, nor pressing it once setup, it DISCONNECTS and stays that way.

They don't feel the need to contact anyone back unless it benefits them. I'll be taking my business…read moreelsewhere

Excellent experience!!! Everyone was friendly and knowledgeable. Got a very cool car at a great…read moreprice! Very happy!! Will shop there again

Recently purchased a 1974 Cadillac here. The fellas there are beyond good at what they do and know…read morehow to slice a fair deal. If I could i would rate them 10 stars, I am a barber by trade and word of mouth travels fast, cannot tell enough people how great of an experience This purchase was. Will definitely be shopping there again !

BEST FREE POPCORN IN ALL OF COON RAPIDS!!! And I'm not saying that because I work here. Although I…read morehave to say, the guy who answers the phone in the parts department leaves a little to be desired. FIVE STARS!!!!!!

Let me start by saying that I worked at this dealership for two years as a mechanic. About six…read moremonths into my career as a lube tech, I was promoted to a Semi-Skilled Technician. Around that time, a lot of shop drama started because I consistently produced high labor hours and became well known for it. As a result, I was treated poorly by multiple technicians, especially some of the journeymen. About a year and a half into my career, I was promised a promotion to Light Duty Technician after completing a training course in Chicago. After returning from the course, I was never promoted and was instead given only lube tech work, with little to no opportunity for growth. This became a recurring issue throughout my time as a Semi-Skilled Technician. Over time, I realized there was a lot of toxicity directed toward me in the shop. Eventually, that attitude seemed to spread to management, and I began feeling unfairly treated by them as well. After reaching my limit with the poor treatment, I submitted my two weeks notice. I specifically asked both the Shop Manager and the General Manager to keep my resignation confidential because I had been given a promising opportunity elsewhere. I later found out that the GM, immediately told people despite assuring me otherwise. When he claimed that a coworker had spread the news, I confronted that coworker, who confirmed he had no idea I was leaving. Then, the day before my last scheduled day, I was fired over an issue involving a customer's vehicle I had worked on. I was told the engine had seized due to a lack of oil from an open oil cover. I do not believe that claim is accurate, as I always double-check my work, especially oil changes. Considering that oil changes were primarily all I ever did, and I performed a large percentage of them for the shop, I was far from inexperienced. I was told not to return and that I was no longer welcome. After leaving with only part of my belongings, I later learned that the GM and two journeymen went through my personal items for reasons I still don't understand. I also found out there had been discussions about "escorting" me out of the building. I worked extremely hard for this company and was well known throughout the dealership, including by upper management. Despite that, I felt I was consistently treated poorly and denied opportunities for advancement. For anyone considering employment here, I would STRONGLY recommend looking elsewhere. Based on my experience, the workplace culture was toxic and extremely unprofessional. As for the vehicles themselves, after working on Hyundai products daily, I'd recommend literally anything else. I saw constant recalls, frequent engine and transmission issues, and recurring suspension problems. They are horrible cars I'm glad to have moved on from what was, in my experience, a very negative work environment.