Disappointed and Angry -
In May of this year (2025), I purchased a 2018 Honda Odyssey from Lexdan Automotive of Maplewood, MN. It only had 51,000 miles. The salesman was friendly and helpful. At the time, he was busy helping three different customers purchase a vehicle, but he still gave us the attention we needed to buy the Odyssey.
When I asked the salesman if the vehicle had been in any accidents, he told me it had a clear title. His answer was accurate but that is not what I asked. The vehicle had been in an accident, and he did not reveal that to me. I asked him how many owners and he said it had a couple with one being in Montana and the other in Washington DC. The truth is that it had 4 owners before me.
I asked the salesman for a Carfax and he said he would print one out. I failed to secure that prior to signing on the line for purchase. Had I seen the Carfax, I would not have ever purchased the vehicle. (Yes, my fault for not demanding the Carfax but, nonetheless, I was deceived.)
Immediately after the purchase, I began to hear a noise in the engine. I thought it was A/C related. Since I had purchased an extended warranty from Lexdan, I took the vehicle to my local mechanic. Once he had the van on his hoist, he called me to come to the shop. He showed me where the vehicle had been in an accident. He showed me welded spots that had been spray painted (but were already rusting). He showed me new bolts for the motor mounts that had been replaced and a wiring harness to the alternator that had been cut and rewired without the harness. There had been some fabrication of metal and welding done by the radiator and repainted.
The salesman told me the van had two new tires on the rear of the vehicle, but my mechanic showed me the "checking" on those tires which suggested they were definitely not new.
I asked my mechanic to check the transmission fluid, and it was black and smelled burned.
So far, I have paid for new tires, a front-end alignment, a transmission flush, an alternator harness, and repair to the protection shields under the vehicle. My mechanic is still trying to get to the bottom of the a/c noise. (He is thinking it is motor mount related.) Not sure what all that will cost me. Once he finally diagnoses the problem, I am hoping the extended warranty will help with the cost. I have already put a lot of money into the vehicle Lexdan sold me with clear lies involved.
When my mechanic showed me the damage under the vehicle, I called Lexdan and asked for the Carfax. It took me 4 different calls or texts to get that information. The report told me about the accident and that I was the fifth owner.
Lexdan gave me a 30 day - 1000-mile warranty with the vehicle. I had exceeded those limits by the time I took the vehicle to the mechanic. Lexdan's Sales Manager called me and offered to bring the vehicle to their shop for their mechanic to examine and perform service work. Since I have a very capable mechanic near my home (2-hour drive from Lexdan Automotive) I have no intention of allowing Lexdan to have another chance to deceive me or take more money. I paid over $32,500 for the vehicle including vehicle price, warranty, tax, and fees. Lexdan will NOT get another penny of my money, and I strongly advise that others consider the same.
I have never been a vindictive person. I am a retired Pastor and love to treat people with respect. I have never written a negative review. I have written several good reviews for people who have treated me with respect and kindness. Due to all that Lexdan has done, I am writing this review to tell people how I have been treated. read more