I had been looking for a Toyota Tundra for some time and found numerous options at Lexdan Auto of…read moreMaplewood. After inquiring online about a specific truck, I was contacted by Franck. He was very kind and easy to work with and made my 3.5 hour drive absolutely worth it. He did not pressure me into a sale but instead made me feel at ease with the idea of shopping around and ensuring I found exactly what I wanted before starting the paperwork. I truly appreciated his honesty and patience throughout the entire process. He helped me find exactly what I wanted without being pushy at all! I will definitely work with Lexdan Auto in the future! THANK YOU FRANCK AND BEN!! * sidenote -- when cleaning out my old truck I accidentally left a CD in the player but, all is beyond well because on my long trek back home, I realized that they left a CD in the player of my new truck. I left behind Ed Sheeran for a clean swap of the Foo Fighters Greatest Hits! TOTAL WIN!

First time buying from a small dealership and I will never again. I had originally purchased a…read morewarranty on the car I bought and later decided that I did not want it so I contacted the dealership and canceled it. Upon purchasing the car I was told that I had a 30 day OR 1,000 miles limited warranty. I am under the 30 day warranty and under the 1,000 miles, my car recently has had issues with the computer system so I called the dealership. When I talked to Scott (one of the managers) I politely greeted him with my name and the car that I bought and he immediately cut me off with "yep you canceled your extended warranty". I then asked about the limited warranty because as I said before they advertise a 30 day OR 1,000 miles limited warranty on cars that are 2020 or newer with less that 75,000 miles on them (which I have) and I was under both the 30 days and 1,000 miles. Scott proceeded to argue with me telling me that I only qualify for 15 days OR 500 miles because my car has more than 75,000 miles and they cant help me AFTER I so clearly told him I have 63,000 mile. He clearly didn't care to talk to me, I am assuming because he didn't get his commission after I canceled my extended warranty. After he decided to actually listen what I was saying he told me that the limited warranty only covered mechanical issues nothing with the computer system, which is fine, but I could have gotten to that conclusion without having to argue with a sales person who seems to be petty after losing a commission. I actually dealt with him when I bought the car and he told me he would greatly appreciate it if I left a review of my experience here because they are a small dealership in a big sea of dealerships. Well Scott here's your review!!!! Not a good way to get costumers to come back or refer their friends!!!

AVOID AUDI OF ST. PAUL, like the PLAGUE!…read more Very disingenuous- from sales, all the way back to the nose picking finance guy... AARON! At least stop picking your nose and wiping it on your chair whilst going through your script of bullshit and smoke and mirrors.

Multiple problems, family member brought their Audi in just for some simple warranty work, just for…read moreAudi to also recommend a solid 7 or so services they could do to the car. A mileage service was agreed upon, in which they did, as well as charging 150 before labor for an oil change included on a car with over 80% left on tis previous oil change, absolutely insane, other services like an intake cleaning on a low mileage car, that has almost no carbon to begin with, yet they still offered it. They will 100% tell you they recommend a service even though its absolutely not needed whatsoever. Drive farther to somewhere like Richfield, not this dump.

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Wasn't very impressed, an oil change with an appointment take a good 2 hours, horrible. what's the…read morepoint of having an appointment?

I lost $5,800 in a month, and was treated like an asshole. Buyer beware, this business has no…read moreintegrity. I bought a used car last month. They assured me they do thorough inspections and would never sell a car with issues. I was also told repeatedly the car had no issues. I was shown the CarFax. Considering it was a luxury car dealership, I felt comfortable buying the car as is. A month later (after only being driven for about 12 days and a little over a 1,000), the check engine light came on and I learned it needed a new catalytic converter and had several leaks that needed repair. I brought the $8,600 estimate in to show the salesman. I only expected them to say, "wow, that's terrible. Let's see if there is anything we can do," or "let us take a look at it and see if we can repair it for cheaper," or "that's too bad, but that sometimes happens with new cars. How about a trade-in?" Instead, the salesperson immediately scurried away to get his 20-year-old manger, who shrugged and said, "how is that our problem?" Eventually, the GM, Jeremy Mertes came out, and said, "it's a used car, what would you expect if you bought this on Craigslist?" I looked around and had to remind him we were in a luxury car dealership. The GM said there was no way for them to know about the bad catalytic converter. I asked them if they scan their incoming cars. He said they scan all of the cars that come into their dealership and the ones that don't meet their standards go to auction and the good ones they sell. He said their records showed no issue with the catalytic converter. I asked him for a copy of the scan record. He then said they only use handheld scanners on non-Lexus vehicles and there is no record of the scan. I asked him to speak to the mechanic who conducted the scan, and he said, "that's not happening." He just kept saying it's not his problem, and never displayed any type of empathy or understanding. I finally just asked him if he'd buy the car back. He immediately said yes, jumped up, and came back with the same offer he claimed he made to the original owners. The whole thing gave me the sense that at best, they're incredibly sloppy with their inspections. At worst they're the worst type of car salesmen possible: fraudsters. I won't be going back, and would encourage you to find another more reputable business. It was a $5,800 lesson for me to always do an independent mechanic inspection when buying a car, even from a place that sells Lexus. Finally, don't buy a 2014 Volvo XC60 from them. It'll run you at least $8,600 in repairs. VIN YV4902DZ4E2544697 It's a lemon.

I had a great experience at Schmelz. For a smaller dealer they have a really competitive inventory…read more I used the TrueCar service through my credit Union and found the exact vehicle I wanted, practically the only one in the metro. Plus, it was priced really well compared to similar models at Walser/Luther. I traded in a nice vehicle and they gave me an offer that felt fair for the condition of my used car. Jolie was an awesome sales rep! I did my research ahead of time but she still found a way to teach me some new things about the car I wanted. Absolutely knows Volkswagen models and features. Everyone was great to work with, never felt pressured and left feeling good about my purchase.

One star is too many. Avoid this dealership at all costs…read more My wife worked with Ralph via text to arrange a test drive and purchase of a specific VW ID.4 that was on the lot. She was the first person at the dealership, took the car she intended to purchase on a test drive and came back to start paperwork for her purchase. Once she returned, she was told that the vehicle she signaled she was purchasing had just been sold to someone who arrived after her. This was the only vehicle of its type left and was discounted to move. If you expected this to be resolved with the dealership doing the right thing by letting the person know that he was second in line, you are wrong. They made every excuse in the book about how it was ok, tried to put her in a newer model (non discounted), and started asking what features she was after. They even tried to say its not how they do business, as they were doing business in a shady way. To cap it all off, they took forever to get the keys for her trade in back to her when she told them that she wanted to leave.

Excellent and professional customer service. Not your typical car dealer. Salesperson was very…read moreknowledgeable and helped every step of the way. A very pleasant experience.

They did NOT do the 60,000 mile services…read more Car needed spark plugs and an oil change. Neither were done.

Bought a Jeep here December 25 and I had a really great experience with Stephany and Milissa. I had…read morekind of a complicated trade in and they made all the details work out for me and I'm super grateful. The jeep is exactly what I wanted! I have since had my Jeep in for service and have also been happy with that as well! I'm hoping to not purchase another vehicle for a long time, but would definitely come back here for sure.

had a oil change done charged me for a tire rotation i never ask for. Don't trust them never ever…read more.. Oh sorry we can give you credit. How about my 37 dollars. Never ever again...

This was my first time buying a car from a dealership and it couldn't have been easier thanks to…read moreAmanda Vang and Val Norton. I think many women would often agree that car buying and auto servicing to be an intimidating and condescending experience. With minimal car knowledge I felt like I always am over charged or pressured, rather than actually helped. This was not the case at Buerkle Honda. I was helped right away by Amanda and she was so kind, helpful and patient with me. She gave me options on what works best for my needs, not what benefitted her the most. Val went right to work on helping me finance the vehicle, finding me the best rate through a credit union and explaining the loan and best way to tackle payments. It felt like for once the sales team had my best interest and wanted to make this experience great. I am in love with my pre-owned GMC Canyon and feel like I was able to get it at a fair price with terms I can manage. Also, the service team was also great in thoroughly looking over the truck to ensure everything was looking good. I would highly recommend this dealership for both buying and maintaining your vehicle!

My boyfriend and I were between 2 cars - one here and one at Ford down the street…read more We called before hand like we always do and the front desk lady was wickedly rude. When we arrived shortly later we also found out quickly she was racist. Car sales guy was nice.

I took our new 2022 Model X into the Tesla Maplewood Service Center to have it serviced because of…read moreissues from delivery, our turning signal wasn't working. I took it in and was given the dirtiest loaner (Tesla vehicle) that I've ever seen. I took this in for the same problem twice. After that I was told that our car had new software and new turning signal. When we got on the highway we noticed lots of wind noise coming from the repaired side door. I opened the door and they forgot to put the door seals back on. So after a week or so we took our brand new X back in to service and received yet another filthy, banged up smelly loaner. Hours later Tesla called said it was fixed. We took a test drive with the service tech and we duplicated the issue again. I showed him where the seal was damaged and that that's where the noise was coming from. I was told to drive for a few days to see if it were just a temporary thing. It wasn't.. then Tesla mobile came out and that the protection tape was left on causing the seal to warp around window points. So we would have to take it back in for a new seal. At this point Tesla told me that this is how the seal comes to them. While the tech looked through our car he noticed that his service crew didn't put back some of the parts that were taken off for repair. It only took about five minutes to fix. At this point I didn't want Tesla's service center to touch our X again because of all the issues. So I went around the whole car and took pictures of the unfinished repairs. There were lots of imperfections with our Model X when we got it. They had us write everything down on paper and they gauge it to their technicians (eden Prairie, MN). This was to far of a drive so we chose Maplewood location. HUGE MISTAKE! Needless to say that there's still a lot of unfinished repairs but we're dealing with them. We do LOVE the X despite horrible experiences with the Service Center Repairs.

Got all my ducks in a row. Spoke to Julian at corporate office. Jullian was very helpful and polite…read moreand excited to help me. We spoke and had a for sure understanding of how things will work. It wasn't until Michael from maplewood mn Tesla location got involved that the deal fell apart. He was VERY rude, had nl idea what he was talking about, and made several personal insults during our phone call. I plan on driving 1 hour out of my way to make sure i never give Maplewood store ANY of my business and I will be relaying with the Tesla communities and Forums in wisconsin/Minnesota area to do the same. They lost a customer for life, and I hope many more with that kind of attitude.