Excellent and professional customer service. Not your typical car dealer. Salesperson was very knowledgeable and helped every step of the way. A very pleasant experience. read more

They did NOT do the 60,000 mile services. Car needed spark plugs and an oil change. Neither were done. read more

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He showed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life! read more

Maplewood Toyota - Auto Repair Near Me - Saint Paul, Minnesota

I'm absolutely outraged at how Maplewood Toyota handled what should have been a simple fix. After losing my key fob with the chip, I towed the car in, bought a replacement, and eventually found the original key that worked. Yet when I returned during my lunch break, demanding they simply test the key and return my car if it worked, they refused because "the technician wasn't there." No actual diagnostics were needed--just a test drive! I had to involve a manager since they were treating me dismissively, dragged the process out to try and make me late, and still charged me for diagnostics, even though nothing was wrong with the car. Too bad I have a great employer who understood. They tried to steal time and money from me, for absolutely no valid reason. This is fraud, plain and simple. read more

I've generally had okay service here. Not great, but not terrible. The place is fine for waiting and they wash the car. Today's experience was not good. I had an oil change on my truck, and when I got home, there was a screw in my tire. Pretty sure it happened while at the dealer, because the screw looked like a screw you see in a wheel well. I suppose it could have happened on the drive home. Yes, that's possible. Well what do you think the jackasses said when I brought it back? Do you think they said, wow, that's too bad. We understand that it may have happened here, and we're sorry. Nope! I would have even been okay if they would have said, our policy is that we can't repair tires after a vehicle has left the shop. But instead, I had to listen to the service manager talk about the probability and the amount of surface area the tires covered and how the shop is clean. Well my driveway is clean too, jerk. Deny, deny, deny. So I paid the $30 for them to fix my tire, but I will not be spending the $1500 to get my next set of new tires there. read more

Maplewood Toyota - screw in tire - Auto Repair Near Me - Saint Paul, Minnesota

If I could give zero stars I would. Salesman was cool but everyone else working there was absolutely awful. I came in on a road trip and my car was messed up. I wanted them to just take it off my hands and I was going to buy a brand new 26 tacoma. They then started telling me that a wire wouldn't hit the same day (it would I have done this many times) and that I can't leave until the wire hits which was fair but the way they treated me and talked to me they were insinuating that I was trying to commit fraud. Mark Figenshaw is extremely uneducated and unprofessional for head of the financial department, I had my financial advisor on the phone telling him what to send through and email so we could get the wire in before the deadline and Mr. Figenshaw seemingly didn't know how a live wire worked or what to send and on top of that was unable to follow basic instructions from my financial advisor telling him exactly what to send and where to send it. On top of this the fraud department guy came over and made some passive aggressive comments at the end after the wire had hit and the car was paid in full, he still felt the need to come over to me and make those comments. On top of this even after I had the car I needed the papers sent to me and Mark was terrible with communication, sent the papers to the wrong address (title, etc). All in all was the worst experience I have had buying a car and I hope they make some changes around there. 2026 Tacoma is awesome though! read more

This place used to be good--but that was back in the day when I had friends/peers working here. I usually try to support local businesses whenever possible, but maybe that's not always the best option when you want quality service. Within a year, this place has let me down on two different occasions. Several months ago, I ordered some touch-up paint for my car. It took quite a number of business days to come in, which I understand. But the issue started when I received a call in the morning from a staff member in the parts department informing me that my order was ready for pickup. I told them I would be there after 5 p.m. once I got off work. When I arrived, the young kid at the counter was completely clueless about how to locate my online order. I even printed off the confirmation number with the part number, including a picture of the product. He said no one had mentioned anything to him about an online order being ready for pickup, but that he would go in the back to check. He came back less than a minute later and told me he was sorry, but nothing was there for me. I then pulled up the voicemail I had received. He looked perplexed, walked into the back again, came back a minute later, and said he still didn't see anything. He told me it would be best to come back in the morning when a manager would be on duty. I left upset. I didn't leave a review at the time because I thought it was a one-time situation, so I let it go. Now fast forward to today, 03/24/2026. I had scheduled service for my car to get repairs done due to a pretty serious recall for my make and model. This appointment was made online over a month ago. I had originally scheduled it for the first week of May, but since the snow had cleared up recently, I decided to cancel that and reschedule for 03/24/2026 at 7 a.m. The slot was open, and I entered all my concerns in the appointment details. On top of that, I even called to speak to someone to make sure we were all set as far as parts availability for this recall repair. I was forwarded to a service manager. He looked over the recall and told me that for something like this, most parts would be readily available in-house, and only in very rare cases would anything need to be special-ordered. He didn't seem concerned. Sure enough, I showed up at 7 a.m. A service employee checked my vehicle in and said it would be quite a wait if I wanted to stick around, and that there were no rental cars available at the moment. I had to be at work by 9 a.m., so I got myself an Uber. About two hours later, I received a call from a different service manager named Miguel. He apologized and told me the parts needed for my recall repair were not in stock, and I would have to reschedule while they ordered them. He said it could take days... weeks... maybe even a month. He also mentioned that he was the only one there familiar with my make and model as well as the parts needed for it. That didn't make me feel any better. At that point, I was livid. I felt like I couldn't even trust these guys, who are supposed to be the best option for your Toyota. You would think these parts would have already been ordered, given that my original appointment was scheduled well in advance. Instead, it turned into a complete waste of a day. I ended up paying $30 for an Uber ride and had no solution to come back to at the end of my work shift. Who wouldn't be upset? The service manager apologized and said that when the parts do come in, he'll make sure a rental car is ready for me at no charge. I didn't have the energy to argue or complain, but I know very well that when you get your car serviced in-house, rentals are already free and complimentary (given availability). So I was basically being offered something that's already standard. That does nothing for me. I'm just done. Like I said, there was a time when this Maplewood location was solid in terms of customer service--but good things don't always last. It's sad to say, but I'll be driving further out to a different Toyota dealership for this service. I'm just exhausted at this point. read more

I called for some help with parts information. Anthony transferred me to some guy. Long story short, he seemed like a decent guy but it appears he knowingly PHUCKED me. Not realizing he knowingly PHUCKED me, I praised him. There was laughter in the background. Parts guys at Toyota dealerships have all the information. Customers, like me, have very little and need to comb the internet for data. Once I did, I found out the parts guy lied to me. I suggest you never do business with Maplewood Toyota. My Original review, edited: I called the parts department for some help with part numbers on my Toyota Sienna. My question was weird, I needed to know details about a part for a proposed seat swap between a 2015 XLE model and a Limited model. The guys in the parts department were kind and answered my question. They go above and beyond. 0 stars for the parts department. read more

Matt Anderson and the trade leadership team offered a phenomenal appraisal for our 2023 Prius. Matt is responsive and flexible. Respectful sales approach. This is our favorite Toyota dealership. read more

It is amazing how careless, irresponsible, and incompetent this place is. I arrived for my 8 am appointment today, 6/20/206, to purchase an additional key fob. I was worried that it would take more than the 1 1/2 hours that I was quoted for. When I checked in with the service person, I specifically said that I have an appointment at 10 am and needed to leave as soon as the key fob is ready. Lo and behold, come 11:15 and I'm still waiting in the lobby. I checked with another service staff and they don't know where my car is. Waited another 15 mins before the service manager found my car. At this point, I missed my appointment, was so pissed that the ghettoness in me came out, and I didn't even want to look at these people. They didn't value my time. I didn't expect to be there beyond the hour and a half. I could have made other arrangements. No amount of excuses or apologies are accepted. read more

Brought my wife's car (bought at Maplewood Toyota) here for what should have been a simple oil change and tire rotation and ended up with a tire stem leaking like a fire hose. The stem was not leaking when I brought it in and was completely loose after (other shop said the sensor was broken off in the tire). I never asked them to look at the stem, let alone try to fix it. I was told that the stem was seized but the manager said they must have misspoke because they would never do work without permission (they never asked until AFTER telling me it was seized). Took it elsewhere to fix because I do not trust their work and they charge FOUR TIMES what other places do for this stem/sensor. They refuse to admit they messed with the stem but can't explain why I was told (and the paperwork says) that the stem is seized without having manipulated it. read more

My car was totaled, they knew I was in a hurry to get a car. They way overcharged me for my car. The finance guy also tried to scam me by giving me less time on my maintenance package. Luckily Toyota corrected that. Don't buy a car there!! read more

I've purchased vehicles here, and also several maintenance contracts. With my last contract I was misinformed regarding what would be covered. Although the Service Manager at the time agreed I was misinformed by an employee, they were not able to refund my money. Now I was told, with two service appointments left on the contract, that it had expired. Last time I was in for service I was never told this would happen, only when I called today to make an appointment. I paid for the contract, with a set number of appointments. Why should this expire with the services I paid for not being completed? Communication with this organization has been terrible, and customer service is seriously lacking. I will not be returning nor will I recommend them to anyone. I've heard from other customers similar things occurring to them as well. Not smart business decisions being made by this organization. read more

If you are looking for well oiled service department, Toyota Maplewood will take care of you the operate very well and have great customer service. That being said there sales team is lazy. I brought my Corolla in today and walked the sales floor twice and the entire lot, I was never approached once and I watch 2 sales men play games on their phones and 3 others sitting at their desks without customers. Would not recommend buying from lazy salesman. read more

On May 27th 2025 I called Maplewood Toyota service department to make an appointment because my sunroof is leaking and it will not close all the way. This was supposedly repaired about 2 and 1/2 weeks ago which is a complete utter lie. It worked for only 2 weeks and now it is broken once again. So I called to try and get an appointment at Maplewood Toyota to get this repaired. Yet again Maple Toyota refuse to get me in, in a timely manner and expects me to leave my car outside because I don't have a garage and my car roof leaks. Mind you it's also been raining just about daily. I refuse to do this. I have garbage bags all over the roof of my car because I simply don't have a sunroof that shuts all the way. This is completely unacceptable. I am currently out shopping for a new vehicle. I will never ever ever suggest a Toyota vehicle for anyone, especially never having to deal with Maplewood Toyota. They refuse to get you in in a timely manner and clearly the service department doesn't know what they're doing because they don't know how to repair things properly because otherwise this wouldn't be happening to me. I wonder how many other people they have screwed and ripped off. I am beyond upset! As far as I'm concerned Toyota can just come and pick up this crap car. Cause it's flooded and full of water in the parking lot. I'd like a refund for the sunroof that was never repaired properly! Not to mention that the trade in value of my soon to be past vichel has completely deminshed. Due to water damage! read more

So we went to Maplewood Toyota a year ago and put a deposit on a 2024 Landcruiser with Jim Miller.From day one he kept us updated at all times we ordered a gray one and a white one came available so we switched and went with the white one with black interior.If your looking for a car see Jim Miller he has over 30 years of taking very good care of customers and does a great job.Thanks Again read more

My neighborhood Toyota dealer. Bought many cars here, had our cars service here from oil change, filter change, new tires, tires rotation, batteries to brakes replacement and I even have my Lexus ES service here too. Place is clean. The staff are friendly, attentively, fast and reliable. I definitely recommend this place. read more

My car is in maplewood toyota 2020 rav 4 low milage awd on and engine light i.have only had this car 2 yrs worried stuck without a car hoping for the best read more

Fui mi segunda vez aquí a Maplewood Toyota muy buena la atención the sr jherson Pérez nos ayudó con una Tacoma,gracias jherson por tu amabilidad y una buena experiencia, keep it up read more

Amazing service. Speedy too. when i came in for an oil change, they fully inspected the car, found things that needed attention and even sent me a video of under the vehicle and everything they did. would come back for another service in the future. read more

Well I did it, I've saved enough, researched a lot, and purchased a new Vehicle. 2020 Rav4 Toyota Hybrid. This experience has taught me a lot, and took a lot out of me. For the 2 weeks it took me to call around, and figure out which dealership I was going with I didn't eat much or sleep well. The stress was horrible. While I don't completely blame the two dealerships I had been going back and forth with for these feelings. I do wish they didn't see a 1st time buyer as fresh meat. Because it felt like it, and made the experience that much more difficult. In the end, I only chose this place over the other because of where it was located. No other reason. The dealer wasn't horrible, but wasn't personable. They also put down the wrong pricing and if I hadn't looked at the paperwork closely, I would have ended up paying a lot more, which is more commission for the dealer. I had to go back the next day to get it corrected. I had called ahead and they new i was coming and what time, but they still made me wait for almost a half an hour which again isn't horrible, but not great customer service. Would I buy another vehicle from here? That isn't something I can know right now, would I recommend this place? Not when it comes to a personal accept, but again if you are getting the best deal, why not. Overall, I'm just glad I don't have to buy a new vehicle for the next 10 years or so. lol read more

Maplewood Toyota ordered the 2025 Camry I wanted. Baylee was my online contact and communicated with me as to when the car would be built, when it was in build phase, when it was completed and shipped and when it arrived. When I arrived at the dealership she greeted me and explained Larry would be the salesperson handling the sales process. Larry was personable, polite and patient. When it came time to show how to use all the cars features, he was thorough and made sure all my questions were answered. The friend I brought with me was equally impressed by Larry and the general low pressure ambiance at the dealership. read more

I recently purchased a 2019 Land Cruiser from Maplewood Toyota. I live in Boulder, CO, and I was apprehensive about buying a car without seeing it in person. My fears were completely unfounded. Everyone at Maplewood Toyota was terrific. Two people stood out because they made buying my car easy and worry-free and were fun to work with. David Remick helped me with the paperwork and an extended warranty. Mr Remick gave me his cell number over a holiday weekend. Three weeks after the purchase, he still answered my questions and recently sent me extra copies of the warranty documents.  Taylor Mickesh helped me with everything from arranging an independent car inspection to transporting the car from Minnesota to Colorado. Taylor was the best person I've ever worked with in any capacity. He would have my vote if he ever ran for public office; he had my trust from the beginning. During the process, Tailor texted me many times a day. He answered all my questions, and if he didn't know the answer, he found out. Taylor was kind, patient, and gracious. No question was too small--he checked on everything and made me feel great about my decision. Taylor ensured the transport went smoothly, and my car arrived in terrific condition. It was spotless and felt brand new. A few days later, I found a tiny scar on the leather and texted Taylor.  In less than an hour, Taylor found a leather repair shop in Boulder--where I live--that would smooth out the scuff for under $50. This kind of attention to detail and commitment to service is exceptional. A long-distance transactional procedure involving a large sum of money can be fraught. Taylor Mickesh made buying my car a pleasure, and I'm so grateful. read more

I came home today from purchasing a used truck from Maplewood Toyota. What a class act. From the second I walked in the door, Eugene greeted me and he never forgot my name. Impressive with how many people were present. Eugene guided me to a salesman named Ka, Ka NEVER offered any pressure and was always attentive and genuinely wanted me to leave with the right vehicle. Not just a sale. Financing was a breeze we had a little glitch but it was quickly remedied and we closed and left happy. Thank you Maplewood Toyota we will return! That new Highlander will be ordered soon. Ka get ready read more

Maplewood Toyota - My new used truck. - Auto Repair Near Me - Saint Paul, Minnesota

This is the 3rd or 4th time I've had the pleasure to work with Terry Burke and I wouldn't trade him for the world! His #1 priority is ensuring his clients are able to make genuine, informed decisions, and he places no limitations on the amount of time he'll spend educating and guiding you through the wild world of car sales/trade-ins. Terry and his finance team at Maplewood Toyota have earned my family's trust time and time again over the years and we couldn't be more grateful to have such a reliable resource to turn to. - Go. See. Terry. I promise you'll be in the best possible hands the car sales industry has to offer. read more

Maplewood Toyota - Toyota 4 Runner TRD Pro - Auto Repair Near Me - Saint Paul, Minnesota

I always go to them. They are the only car dealership you can get serviced at where they are completely honest with you and don't ever take advantage (even though it's obvious I know nothing about cars). For example, I went in convinced I needed to get new breaks and they said: "No, you have a ways to go". Recently I went in because my coolant was super low after getting it changed and was concerned of a costly coolant leak. "No, there was just an air pocket in the reservoir". They fixed it, topped it off and charged me $0. Can't say good enough things about them!!! I've had many different service advisors there and they are all honest and good. The last two times I've had Nate Mcdaniels and he's awesome. read more

I purchased a vehicle from Maplewood Toyota and from start to finish they were easy to work with in finding the right vehicle for me and completing the purchase. It started with an online search that made the narrow down process much quicker and Anne on their digital team was super easy to talk to and clinched our decision to go to Maplewood Toyota and purchase. Once at the dealership, Anne met us and partnered with Vic Parotta to show us the vehicle, go over the features and complete the test drive. We were able to complete our vehicle purchase in about 3 hours. read more

I have been taking my '03 Prius for service at this dealership for 15 years. They do an awesome job! They are fair in my opinion. Today, I had an engine light alert issue and there was no charge for me to do the analysis. The staff members at this business are very customer oriented. They keep you informed. I was texted by the technician while I sat in the lobby as to the status of my car. I was able to make an appointment on line and they also have a chat function that is very good. All in all, this dealership as to the service is excellent. I know that many dealerships have a reputation for overcharging for service compared to a focused auto maintenance business but this is not one of them. This business also has a multi cultural staff which I also appreciate. They have free coffee and cookies while you wait. Free wifi and work stations. Bring your laptop if you are waiting. They also have a free shuttle service if you need to leave your vehicle. read more

Not let the customers know about no return policy and exchange policy before buying. Not recommended this.

We have a 2010 Rav4. So easy to work with. Friendly and willing to explain what has been done and any upcoming needed repairs. Regular maintenance is a breeze. I have had them transfer summer tires out with winter tires. Wiper replacements, oil changes, brakes and they replaced an O2 Sensor. They have earned my trust and will continue to use their service department. read more

Just got my tundra back from the Maplewood Toyota Dealer. Went in for the frame recall. I wasn't too impressed with the corrosion spray job they did. It looks like they didn't bothered to tape anything off before spraying the chemical. It was all over my shocks, struts, and vehicle. Even missing a few spots i believed. They didn't even bother cleaning the chemical off my windshield prior to me picking up my truck. Now i can't get the damn chemical off my windshield wipers, had to buy new ones. I would say it was a damn shitty job done by whoever did the job. Called them but they said nothing could've got on my windshield because everything was sprayed under my truck. read more

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My husbands Toyota Prius was having all sorts of trouble: the dashboard stopped lighting up & it felt like the battery had died even though we just swapped it out. Granted we drove this little thing all the way up from Texas and it was definitely not intended for an Mn winter but here we are! When we got there, even more issues arose when we couldn't turn the car off!! Everyone in the service department was so incredibly friendly, they assured us they could help and get us on our way. While we waited (enjoying ample Milano cookies btw), they came in to give us regular updates & was able to help get the Prius to turn off, replaced the hybrid battery (we only changed out the regular battery) and offered to keep the car overnight to figure out the dashboard issue. My husband was able to google some workarounds and so we decided we would just drive it home and behold he was able to troubleshoot the last problem. Such great service and communication, highly recommend! read more

The staff is friendly however they don't like to answer phones. I tried calling an hour prior to my appointment only to be left on hold until the automated receptionist hung up. Then when they texted me to let me know my vehicle was ready they didn't answer again until the 2nd time, after being on hold for 5 minutes again and hung up on by the automated receptionist. Instead of taking the shuttle I ended up walking in the rain halfway back until someone finally answered after my repeated calls. Then I had to wait another 10 minutes for the shuttle to drive less than a mile away to get me. If it wasn't raining I could have easily made it back in less time by crawling. I don't know much about cars but I'm assuming the vehicle was serviced correctly. read more

We brought our RAV4 in for service and asked them to replace one of the marker lights. They said they would, and they said they do a check on the entire vehicle as part of their service. They did not replace the marker light. If you bring your vehicle in for repair, be sure to emphasize your known issues, and when picking up your vehicle, be sure to check it over to be sure they've done what you've asked them to do. May or may not return for service here. read more

Worked with Doug Fulton to get my new RAV4 hybrid and chunks to have been happier. Great experience and will definitely be back in the future. read more

I recently purchased a new '22 RAV4 Adventure from this dealership and had a great experience. Bobby Higgins was my salesman and he was fantastic. Very friendly, never pushed me to buy anything I didn't want, great communication, and very knowledgeable. Overall a great experience and would recommend this dealership (and Bobby) to anyone looking to buy a Toyota! read more

What a difference 7 years makes. We were a little reluctant to go back to Maplewood Toyota because service wise, not every experience as been stellar, but hey, everybody has off days. We were in need of another vehicle and decided to go back to Maplewood Toyota. Our car has been a trooper so we were confident another Toyota was the answer. Did an internet quote and an online credit application and then went it and was introduced to "Bones"- probably one of the most charming, friendly, outgoing and genuine sales guys I have ever encountered. What a breath of fresh air. I would recommend and use him for every single future purchase. What a great guy and what a great personality. He explains everything, is conscience of your needs and goes out of his way to help make the experience a good one. I wish we would have had him the last time we bought. Mark the sales manager and Seth the finance guy also absolutely wonderful to deal with. So personable. Showroom is nice and clean. Bathrooms are nice Waiting room has a big fish tank, free wi fi, beverages. Kids waiting room with a tv and free balloons. Car clinics This place has really turned around from our last experience. First class treatment and genuine. Definitely recommend and ask for "Bones" Great guy who is so easy to work with and the kind of guy you could chat with all day. They truly make it a great experience. read more

Whenever I go with my friend to get her Toyota's oil changed, I look forward to eating a delicious cookie. On this particular Tuesday they had no cookies and I was extremely disappointed. read more

Maplewood Toyota - No cookies - Auto Repair Near Me - Saint Paul, Minnesota

Chris was the sales representative we went through at this dealership and his personality was definitely a plus but most importantly we bought a 2020 Prius and Chris made sure we got the lowest price for the car and that the car we traded in had the highest trade in value. I highly recommend this dealership and if you're looking for a good person with good intentions make an appointment with Chris. read more

Maplewood Toyota - Auto Repair Near Me - Saint Paul, Minnesota

My experience is based only on coming in for service one time. The short version is that I felt it was a waste of my time and it seems like I will regret coming back. The longer version is that I purchased a brand new Camry from a different Toyota dealer, much farther away from my house than Maplewood, for reasons that aren't important for this review. But that new Camry had an issue - it was giving me an alert about the tire pressure system about a third of the time I'd start the car. This is, again, a brand new car. It should be flawless. An email exchange with the original dealer confirmed that there clearly is a warranty-covered issue afoot, one which any Toyota dealer would be obliged to fix. So I brought it to Maplewood Toyota for an unscheduled visit, and after a once-over and a little experimentation they found nothing wrong. They suggested I call them back if the tire pressure alert came up again. Which it did about 30 minutes after I left Maplewood Toyota. They said I could make an appointment for them to inspect it thoroughly, but they didn't know how long it would take and they wouldn't give me a loaner vehicle to use in the meantime. My original dealer has my Camry now, and they've been puzzling over it for three days. I'm very glad I haven't had to sit in Maplewood Toyota's lobby for three days. I don't trust that this place will be good at helping me and I intend to avoid it. read more