This is regarding GVT. As a mechanic the guys are great but management is terrible. Another waste of time corporate tire center. They go well out of there way to try get you to buy new tires. Go somewhere else. read more

I bought my car to vroom because I had the engine light on and the head light was not working. They fixed the light but I needed to remind them to run a diagnosis. They told me the pcm was not working. Their estimate was more than the value of the car. The same day I went to a different mechanic for a a second opinion. I stayed there because I wanted to see. They found out the gas cap was not closing. Then they open the trunk and found the gas valve unplugged. We were all shocked. They put it back in and the car is working fine now. The Vrooom guy told me they left the valve unplugged so it wouldn't cause any further issues. Scam! read more

Vrooom Auto Care - Valve was left off - Auto Repair Near Me - Little Canada, Minnesota

Stay away. For their new prices you could go to the dealer. They got bought out by GVT. The only oil changes they offer are synthetic blend or pure synthetic. Why would I pay 50-80 bucks for an oil change with standard oil that will cost me 30 dollars or less. Sickening. The guy I talked to lied and said most cars require it going back to the 90s. When I challenged him on it, he then changed his story saying most customers want it. Their prices have shot up a lot. They now charge 280 for a radiator flush. Just go to Tires Plus for 180. Pathetic. Now looking for a new place. If you don't believe my review just make some phone calls and verify what I am saying. It is easy to do. Classic example of a new owner messing up a great brand Vroom. When I bought my new car from the dealer they said use regular oil not synthetic or synthetic blends and do it once every 5000 miles. They said anything sooner, or using synthetic is a complete waste of money. and you burn your money with service you do not need, check the owners manuals about whether you need synthetic and the frequency of the change. These days pretty much all owners manuals for all makes, models and years are online. Don't be a auto repair victim. read more

Great customer service. If during the repair they find something else wrong, they Will tell you if immediate repair is needed or if something can go a little while. They worked with my warranty company (45 min hold) and the repair was covered. They found something else when they were doing the repair and again had another 45 min call to see if it was covered. It wasn't, but I was happy they found the issue and it was fixed. Been going here for a good 15 years and highly recommend. read more

No Integrity. Still waiting for my call back and a resolution. When you bring a vehicle to any shop for an oil change or other work.... Shops inform you of other problems they see. For safety, preventative maintenance and to get additional work for their shop. Anyone who says this isn't true is being Deceptive. I paid this shop hundreds of dollars to replace parts at the rear axle/differential area. During the work they never mentioned a single issue or possible problem with my rear differential or anything else it needed, even though they took the cover off and it was Full of metal shavings and had obvious gear damage. They just replaced the yolk, 2 seals and the fluid and charged me hundreds to do it. Any other shop would have said something about the damage. NOPE not them. They made about $450 fixing something that was completely shot. Then when the gears were immediately making all kinds of noise, they charged me Again to diagnose a problem that they knew already existed.(in my opinion) At that time they wanted 1200-1300 to repair the gears that i had already invested 5-$600 into. That 5-600 would have got me half way to getting it repaired by Them. I looked for an alternative to a 1,200 repair because at that time i had hundreds into it and Didn't know/realize the gears were Already bad when they worked on it. I found a used/warrantied replacement and found a certified mechanic to swap the Entire rear end/axle. When the mechanic pulled the cover off the rear differential he found a Huge amount of metal chunks and metal shavings. The magnet on the rear cover was buried in metal shavings. NOTE: the used high mileage replacement had Zero metal shavings in it or on the magnet. I'll skip to the end...... I politely tried to discuss the situation and a remedy for Their mistakes, lack of integrity and knowledge of the problem when first worked on. There were 5 or 6 guys working the counter. The person i talked to spoke to me like an idiot who had no knowledge of how all this works. Contradicting himself and claiming Notifying customers of other problems and issues during this work or any work wasn't a normal process for shops. He also Stated.... ALL REAR DIFFERENTIALS they took the cover off of had lots of metal shavings.(Lie) He walked away from me and wouldn't finish the discussion. A couple others chimed in and another person finally had a more realistic conversation, but he contradicted the first guy. And, near the end it was My Fault, because i chose to find an alternative repair and not have them fix it for 1200-1300 more. Huh???? I didn't know it was full of Metal Shavings until the cover got removed after finding an alternative to Giving them another $1,200. In the end....... The person at the desk said he'd look into all the repair info etc and call me back the next day. Well.... This is day 2 and You forced me to write a response. If you had called and tried to resolve this, I wouldn't be writing this. read more

I had brought my truck in Saturday, 24 June to have the code read as it was misfiring. With the approaching holiday and just business, they couldn't get me in until 6 July. I took the appointment then spent Monday morning calling around to see if I could get in sooner? A shop could get me in that day... yeah?! I popped in to ask: hey if someone can get me in today, a holiday week, I'm skeptical... Tony told me if I left it today or tomorrow they could probably get it done in a couple days! I jumped @ the chance as it was sooner than the 6th & I just trust these guys! I left my truck first thing Tuesday morning, Jeremy called Tuesday afternoon to inform me what issues they had found, how they would fix it and if I wanted to replace all the coils or just the bad one, especially given the mileage of my truck and let me know they would have to remove the manifold. I opted to replace everything as I know deep, thorough work like this has never been done in 107,000 miles. Jeremy then gave me the quote, a good $300 less than what I had been expecting. He added in that there's a 25% discount from their parts carrier for replacing all the coils. Given all this information and assuming they were doing the work in between appointments I suspected I wouldn't get the call until just before 6:00 close on Wednesday. Surprise!!! Tony called @ 12:29 that I was all set!! Within 45 minutes they were @ my door to pick me up and bring me to the shop to pick up my truck, a courteous service I greatly appreciate!! THANKS Vrooom for always providing timely, outstanding quality service by the friendliest crew around!! I am deeply appreciative that they squeezed me in, especially on a holiday week!! Looking forward to driving around my hiccup free truck!! Cheers! read more

My family and I have used Vrooom exclusively for over 10 years. The company I work for also uses them for its fleet as well as many of my coworkers. Scott, Tony and the rest of the guys are simply the best in the business. They have earned my trust over and over. If something doesn't need to be fixed they will tell you. If there is ever an issue, they will make it right. Many of my coworkers have said that that when they get an estimate from somewhere else, it is almost always more expensive and sometimes, Vrooom correctly says that the work doesn't need to be done at all. Give them a try - you won't regret it! read more

Tony provides exceptional service! My coworker and I were on our way home (200 miles) away and started hearing an odd sound. We pulled into Vroom and even though they were extremely busy, Tony took the time to come out and take a look. He took the car for a drive and looked at it a little further and determined that our lug nuts were loose. He snuck in us real quick and we were back on our way home In under 15 minutes! Thanks, Tony! read more

This is what auto care should be! Stand up auto shop and employees. Locally owned! They care about you and your car! They give honest estimates and recommendations based on what you need. I will always bring my car here and recommend it! They book up fast so schedule your appointments. The guys are great...and easy on the eyes read more

A friend referred me to Vrooom and even though it was pretty far out of my way, it was worth the drive. They were kind, courteous and friendly. The quote they gave my friend without seeing my vehicle was almost to the penny and it was a MUCH better price than the dealership I had been going to. A little kindness goes a long way in this world so when I get great, fast, friendly service I'm going the extra miles and I'm also going to be a repeat customer. Thanks for the fix Vroom (and also for the great breakfast recommendation!). read more

The people at Vrooom are exceptional! They are caring and reliable. This shop has provided me excellent service the past 3 times I've been there. If you are looking for a stand up auto shop then this is the place for you! I'm pleased to consider myself a loyal customer to Vrooom. Thank you guys! read more

I have taken over four vehicles here multiple times and always had great service. They actually try to help you while saving you money! How a real auto repair should act. I don't trust any other place to fix my cars. When I owned a Saab they even jerry-rigged a piece of metal and saved me over $500 bucks instead of having to buy an expensive replacement part. Yep they care that much to solve your problems and make you happy. They are also the most honest mechanics I have dealt with in the cities. I will go nowhere else. read more

My 2010 Subaru Legacy had a bad head gasket. Napa auto parts referred them to me. Took it in they ran diagnostics and confirmed the gasket was bad. They said it would be about a month to finish due to their work log but maybe 3 was at the soonest. In less than three weeks they called and said it was ready and the bill was less than the original estimate. Everyone there was very professional, respectful and friendly. I would definitely recommend Vroom auto. read more

I don't know anything about what happens under the hood of my car. I know when a light comes on and I know when it makes a crazy sound, so when that happens I take it to Vroom. These guys have been nothing but helpful and are always so easy to work with. I don't feel like I ever get the run around here. Can't say enough great things about the quality of service and employees! read more

I've been going to Vroom for over 5 years, and they've literally talked me OUT of getting (unnecessary) repairs done at least 3x. I trust them implicitly with my car. They always do a great job when fixes are necessary, and they price competitively. read more

Since moving to Roseville, I decided to try Vrooom based on the reviews. I was not disappointed. I used them for two services: new tires on my Tesla and an oil change for an old SUV that only sits in the garage. Both experiences were great. There was one very minor hiccup that was easily remedied. I have two sets of wheels, one for winter and one for summer. I left the winter wheels and they called me when the new tires were ready. I was told I could call back the day I wanted to swap them on my car since it would only take 15 minutes to accomplish. When I called in the morning to see if I could come in that afternoon, I was told I had to make an appointment, which would be a week later at the earliest. If I had been told this in the first place, I would have just made the appointment at that time. Nonetheless, they called me back and said they could squeeze me in that same day. Very minor and not concerning. Everyone was incredibly helpful and the service and pricing were amazing. I'll be back for sure. read more

As I'm from out of town, I always am worried when I need my car repaired. Not to worry here! I was treated with respect and received a bill that was LESS than the estimate, that I was satisfied with. I endorse this shop to every one. read more

I have gone to Vrooom many times over the last few years and they've always been very kind and courteous. For instance Iy headlight mount on my 2005 Crossfire had broken so the light was no longer working. I brought it in to Vrooom, and they did an excellent job looking for the part, driving to Mercedes and Chrysler dealers to see if anyone had the part. They actually called a few times throughout the day to update me on the hunt. No one had it, and the only way to get the part was to replace the whole headlight fixture, which is over $500. Yikes. Luckily after failing to locate a new part, they were able to repair the existing one with some solder! They didn't know if it would hold up but it would keep me from getting pulled over again. It's been almost a year and it's still going. I strongly recommend Vrooom, there prices are fair, their service is great, and their people are awesome. read more

Been going here with all of my families cars for 5 years. Best place to go for honest, reliable and reasonable car service.

For me, trust is #1 when it comes to choosing a repair shop. They seem to do quality work but you definitely need to get all work estimated ahead of time or they may take advantage of you. I found out the hard way. They were replacing my radiator and serpentine belt; I knew that replacing the 2 radiator hoses would add literally a couple minutes to the job, so when I dropped off the vehicle I added the hose replacement - and neglected to have the job re-quoted. It ended up costing me $88 for $55 in hoses (OK, they need to add some margin to parts), plus $99 installation (for 2 minutes of labor). My fault for not insisting on a requote, but shame on them for gouging me (the trust factor). That was my first and last repair with them. read more

I have been taking my cars to Vroom for more than 10 years and the service is amazing. The front desk crew are so professional. I was in today for a minor issue that I thought would take 5 minutes or less to fix. Andrew Pongratz came out to the parking lot and spent over 30 minutes fixing my problem (and it was HOT out). When he was done... no charge? What? How does that happen? This example (and many others) is why Vroom has earned my loyalty. Keep up the excellent service. read more

I love the friendliness and honesty of Vrooom. I was there today to have my turn signal bulbs replaced. They replaced left one and said that the light went off for the right one so I left. By the way, only $7.50 to replace one, I can manage that. I got about 1/2 mile away when I saw the light come back on for the right one and so I turned around and call them to advise that it came one. They not only changed it quickly and apologized for their error, but they didn't charge me for replacing the bulb. I don't know many businesses that would not only apologize for their error but comp you as well. Vrooom is a class act. read more

Went in for an oil change and basic inspection... Got told quotes that I felt were high and unnecessary. The manager called to explain these quotes and helped to ease my frustration. I've had similar experiences at other shops and no one ever went out of their way to reach out. It's nice to see an auto shop that cares about their customers. read more

I have used these guys for regular maintenance and all repairs, including having a motor replaced. They are professional, knowledgeable and most importantly, honest. I highly reccommend them. read more

Great service, great team, better than any other car place I've been to in the metro. I will be a lifelong customer.

I previously went to Vrooom for auto care, before I moved. I had an unexpected emergency long drive and brought my car someplace else that was now closer. Back to Vrooom I went after my car did not sound, idle or drive the same and was concerned. They fit me in to check my fluids before my drive and changed my oil. My car once again sounds and feels great. I will drive the extra few miles for the customer service, piece of mind and quality car care. read more

We've been bringing our cars to Vrooom since 2007, and they've always provided honest, high-quality work. They won't try to sell you on unnecessary repairs, and they are happy to provide you with several options when work is needed. I highly recommend these guys to everyone that I know! read more

I have always had fast, honest, and fair service at Vrooom. I will continue to take my car to them as long as I live in the Twin Cities. If you are looking for a place to get your car fixed and you're not sure who to use I strongly encourage giving Vrooom a shot. You will not be disappointed! read more

Vroom Auto Care has the most experienced staff I've ever had the pleasure of working with. Hands down respectful employees and always put the customer first. They take care of my vehicles and extended family. read more

Years ago, I always found it difficult to locate a mechanic I felt I could trust and that would not rip me off. About 12 years ago, I came across Vrooom because it was just down the street from when I had started working at a new location. Today I am still taking my vehicles here because of the quality of both the mechanic and customer service I receive. I am no an expert on cars, but I am not a novice, either, so I usually have a good idea of what may be causing a problem before I take my car in to be looked at. Often I am right, sometimes it turns out to be something else. The problem is always explained to me well and, if I have questions about what they just told me, they take the time to clarify anything I want to know. Whereas some places will try to get you to fix other things you never even came in for in an effort to try to get more business out of you that same day, Vrooom will let you know of anything additional you should be aware of and recommend a time frame in which it would be best to have it eventually corrected. I have never felt pressured to fix something that I did not want to. As a side story, I once took a car to a dealership which wanted $213 to fix a problem. I then took it to another mechanic who located the problem, replaced a $4 part and didn't even charge me for his time. My experience with Vrooom is that they would fix only what needs to be fixed, safely, and do so in a way that saves the customer money. The guys at the front desk are both knowledgeable about the common problems for different makes and models they see come through and they are very friendly to boot. They provide detailed estimates for any repairs or services you inquire about and give you a time frame for when they expect repairs to be completed which, to my experience, has usually been pretty accurate. I highly recommend Vrooom and its staff. read more

Vroom Auto Care has been a consistent high quality and honest service shop. They always come in with a fair price and their customer service is outstanding. I would highly recommend them! read more

I would give this place 0 stars if it was available so i settled with 1......i was so disappointed i created a yelp account to vent my anger. I recently moved to the area and was looking for a good mechanic with fair prices and honesty, sorry to say but this place is not it. First off i have common knowledge of simple bolt on/off car repairs, so i try to do as much work on my own as possible to save money. I'll keep it simple with my story but i replaced a faulty part on the top of my engine that required removal of a few parts. Taking off and putting back together took no more than 1 hour by a non certified backyard mechanic(myself)......... So after i changed this part my car was just not running smoothly and was lacking power, symptoms that did not exist at all before i changed that part. Being stumped i decided to bring it up to Vroom ***major mistake*** Vroom then performed a diagnostics that cost $105 . They informed me that it took quite some time to figure out the problem because my car was so old that only one mechanic knew how they worked *****its a 1995, soooo old and rare huh?*****......... He then told me that after checking everything on it they found out it needed these certain parts and it would take 3-4 hours to repair.......................so on top of the $105 he wanted to charge another $850 to fix these parts.......................................................................................a total of $850, what a great deal right???? NOOOO I then talked back and forth with the guy about that being the FOR SURE problem and he confirmed it ........... One problem......... I just had the car took apart and put back together with the same area IN UNDER 1 HOUR......me.....the non certified backyard mechanic.................................so i was thinking..........................Your saying your ASE certified mechanics found this problem and it will take 3 to 4 hours but take me 1 hour..............................................................so i obviously took my car home to work on it myself........... I then go pick up all the parts, which were not cheap.....$280..........i put these parts in under 1 hour...............and i fire her up and wouldnt you know its condition did not change one bit, it was exactly the same!!!!!!!! So i then do the smart thing, i bring the car across town to my old mechanic i used to live by that did honest fair priced work...... After checking all the stuff he finds the problem, a few of the parts werent plugged in all the way and half of the wires got pinched in between metal which caused them to not work properly, PROBLEM FIXED after he took out everything i replaced to check it and put it all back together for the price of $150 Vroom relies on you being a complete moron with how automobiles work, either they are scammers or they are just lousy mechanics with no knowledge...........................i spent $380 to fix something that did not need to be fixed, and whats worse they were gonna charge me $955 to fix something that didnt need to be repaired....... Lets just say if you like to spend all your hard earned money on getting screwed, fixing things that do not need to be fixed, talking to employees that constantly contradict what they say, Vroom is the place to go! read more

The staff is helpful and knowledgeable. I don't feel like they are trying to nickel and dime me or take advantage of me. They do the job right. read more

I was recommended by a friend to try Vrooom. It being just up the street from my home was also nice. The service here is fantastic! They are honest and up front with you. I have built a relationship with them over the years and they remember my needs. They always price things out for me first so I am sure I can afford it. They also squeeze me in their busy schedules to accommodate my busy schedule. I highly recommend Vrooom. read more

My son told me these guys were dedicated to honesty. With today's cars I've generally felt at the mercy of whatever the guy has to say. These guys gave me straight information and gained my loyalty for many more visits. read more

I have been taking my car to Vroom for almost three years now, and every time I go there, I appreciate their kindness, honesty, professionalism, and high quality work. My car is old, quirky, and confusing, and when I take it to Vroom they go above and beyond to figure out what's wrong. They keep me fully updated with what they find, and they always explain the problem completely and give options and honest recommendations going forward (even if those recommendations are to do nothing). Moreover, they have never begun fixing anything without being absolutely sure that it would take care of the issue completely. Their priorities are clearly centered on fixing my car correctly and safely, and ensuring that my money is well-spent. They are definitely not the cheapest auto shop around, but I feel like it is worth it to have such an honest team of high-quality mechanics. read more

I have been a Vrooom customer for almost 10 years and have never been disappointed by their service, work, or prices. The other reviews are true--they really are honest and helpful. Scott and his team genuinely care about their customers and as a result, they have many loyal customers. I have referred several people to Vrooom and each one has thanked me. BTW they now have a second location on Lexington Ave. in Arden Hills across from Target. read more

Had the sway bars on the van replaced. Clean facilities, friendly staff, good prices.

Vroom was recommended to me by a co-worker who knows cars. This is the first garage I've Truly been able to trust since my car knowledge is very limited. I've been bringing my car, as well as my wife's, to Vroom for several years now and have no complaints. read more

I got an oil change right before Christmas. Drove my truck (55,370 miles on odometer) to North Dakota. When I got back, oil was leaking in the driveway. Went underneath truck and oil was dripping off the filter. Took it in thinking "okay new filter, must be a bad gasket." Took it in and when they took me in the shop, they say "see no oil on the filter, but oil on bottom of tranny. You have a leaking rear main seal." Cost $600-$700. Well I didn't have the work done, and when I got underneath the truck back home, there is oil coming off the oil filter and it is very, very loose! Makes a person go Hmmmmm........Either this is a scam, or it is awfully poor mechanical knowledge! And you know what, I don't believe any mechanic is that stupid!!! By the way, this place only gets a one star rating because they don't have a zero!!!!! Could it be just a couple of dishonest people. I suppose it could, I see a lot of favorable reviews, and I've never had a problem before. But you know what they say, "A couple of bad apples can spoil the whole tree." read more