I recently needed to buy a car and was looking for an X3. I found a car I liked at Motorwerks and…read morewas able to talk to a friendly sales rep and was able to set a time to go check it out. The rep was nice and helpful in comparing cars options, bringing them all out of the garage, etc. - helping me weigh the pros and cons of each model. We negotiated a fair price and he arranged financing. From there when I picked the car up they had everything ready, car was detailed, registered, and they have a specialist who helps you set up all the tech, apps, and gadgets. I have no idea if that is normal, but it was really helpful as I am not at all tech savvy. I have since been back for a scheduled service and the process was easy and the service reps were also professional and efficient.

The service is always spectacular here. This is my go to for my BMW. This is also where I bought my…read morevehicle. I've actually bought two BMWs here.

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

I can't figure out how to reply to you Cody but I'm not sure what you're talking about because you…read morecurrently have my vehicle... I've had to bring it back multiple times because the problem is not fixed and you guys claim it is! You've gotten thousands of dollars and it still has the same problem. Anyone in my position would be angry. SAVE YOURSELF!!!! Never bring your car here! THEY ARE SCAMMERS! They took thousands and didn't fix the problem but claim they did so they won't do anything for us! The service manager is rude and they mainly converse with us over texting which is so unprofessional. Take pride in your work and fix the problem we paid you for!

We recently purchased a vehicle from Jeff Bruening and his sales team. We were welcome by the whole…read moreentire team. They made buying vehicle fun again and were very understanding with our needs. Would recommend them to anyone looking to purchase a vehicle. Thank you again for the great experience.

Infiniti vehicles speak for themselves but this dealership has two of the nicest people you'd ever…read morewant to deal with. Ryan was our sales guy and he knocked himself out getting us the vehicle we were after. He didn't get it but he worked hard and found us a substitute that was even better. While things were getting sorted out, another man whose name I did not get offered us refreshments. He was so hospitable, I felt like I was a guest in his home. And I think that was his intention. So you can buy a car anywhere, but why wouldn't you go to a place where you are treated with respect.

I had a terrific experience buying a used car at Luther Kia. Straightforward communication, a bit…read moreof salespersonship but not too much, clear and transparent pricing and process, and in the end -- the right car at a reasonable price secured with no fuss. This was an excellent car purchasing experience. Next time I need a car -- I'll go to Luther Kia first. I recommend without reservation.

I want to start by saying KIA vehicles are great. The warranty the best…read more I wish I could say the same for the service. Previously I had an appointment that we decided to wait for, rather than drop off an pickup. They made us wait 3 hours with NO communication. I called to check in and they said "We haven't looked at your car yet". What? Why do we make appointments if you don't have time that you allocated for that repair? I expressed my annoyance, so they got right to it. I watched them, guess how long it took to do the repair? 10 minutes. That's right, three hours of my time off work wasted, for 10 minutes of work. Okay, moving on. My car was busted into by junkies, who smashed out the driver side windows of multiple vehicles on our block. I call Luther KIA in Bloomington, and talk to a service representative to get an estimate and schedule an appointment. He gives me an estimate and sets up an appointment to come in and have the glass replaced. A week later I go in for the appointment, and another service representative tells me that the appointment is to get an estimate, I explain I already had one. The new estimate is, surprise! Higher... and they tell me they don't have the part and it will take a week to 10 days to arrive. Once the part arrives, they will call and setup an appointment, which will (Due to being busy) likely take another week. I point out this will places me at 3 weeks with no real window, and likely 4 weeks to have the work done. I tell him I want him to setup an appointment for the 25th, the day they expect to get the part. He agrees to this. Then I get a call, "We have your part, call us to setup an appointment". I call them and state that I should already have one setup, they look and say no, they show no appointment. The soonest they can do the work is... ready? another week out. This puts me at over a month with no real window. When I was there, I complained about their poor communication, and someone claiming to be a general manager interjected and said they would personally look into it and get back to me. Any guesses? That's right, never heard from them. They don't care. And they had a bunch of kids in their back office that were literally laughing at me, they finally closed the door. This is all a big joke to them, because they have plenty of business. I don't normally bother with reviews, but the service at Luther KIA in Bloomington sucks.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

Made an appointment for TIRES for my specific make/model/year. Waited 30 minutes at dealer only to…read morebe told they were out of stock. Why not tell me when I made the appointment? Recommend GLOBAL TIRE instead.

Found used trucks online that were here. We test drove one and it has a rumble/vibration. They got…read morethe mechanics on it. We purchased and the process was good. We did some chitchatting, hubby says I do to much, with the finance guy. We were kept informed on what was going on. They gave us what we wanted or needed on our trade in. Lesley was great!

DO NOT BUY FROM THIS DEALERSHIP! DO NOT BUY THE WARRANTY…read moreFROM THIS DEALERSHIP! Terrible customer service if you don't buy their brand of car. We bought a used car from this dealership and have had nothing but problems. Anytime there is an issue with our car we get the run around since it's not a Hyundai, even though we bought the car from them. If you don't buy a Hyundai, they will not let you have a rental car during servicing. Additionally, the warranty we got from them isn't accepted by any dodge dealership in the area. Terrible business practices!

Let me put it this way. I took the time to fly up from AZ and buy a car here and drive it back…read more Even though they are used rentals, for the most part, they have decent milage and in nice shape. I did a lot of comparison shopping with Enterprise, Craigslist and major dealers and couldn't beat the prices. Gus aka Dave, was a good guy to deal with.

Terrible. Set up an…read more"Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment. So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance. Thanks for the waste of time.

Beautiful waiting area, which is good because you'll be there for 2 hours for an oil change.read more

Premature Wear of SofTex Backseat Material - 2022 Toyota Venza…read more After contacting Walser Toyota in Bloomington, Minnesota on American Blvd W, I contacted the Toyota Brand Engagement Center. I wrote the following complaint to them: I am writing to report a concern regarding the SofTex upholstery in my 2022 Toyota Venza. The backseat SofTex material is tearing and peeling, despite the vehicle having only 22,878 miles and being used under normal driving conditions. I am the sole driver of this vehicle, and the backseat has experienced minimal use. SofTex seats are marketed as durable and long-lasting; however, I have since learned that other owners of 2022 Toyota models have reported premature wear of SofTex seating. While SofTex is generally easier to maintain than leather, there are documented concerns regarding its longevity and resistance to material failure. I initially reported this issue in person to Walser Toyota Bloomington, MN on American Blvd W on Monday, June 2, 2025, and followed up in person two additional times. On each occasion, I was assured that someone would contact me, but no follow-up occurred. I later contacted Jackson H. on December 18, 2025, and I did receive a call back with the suggestion that buying seat covers is a good solution. As I am still making payments on a nearly new vehicle, being told to purchase seat covers to address premature upholstery failure does not align with Toyota's claims of quality, durability, and excellence. Given the low mileage, limited backseat use, and my longstanding confidence in the Toyota brand, I believe this issue reflects a material defect rather than normal wear and tear. I respectfully request that Toyota review this matter and advise on repair, replacement, or coverage options, whether under warranty or through goodwill consideration. I received the following reply from the Toyota Brand Engagement Center. We understand you reported this issue to the dealer on 6/2/25 and 12/18/25. However, our records do not show any inspections by a Toyota dealer related to the wear on your back seat. If our records are incorrect, please upload the repair order showing the diagnosis for your vehicle. I probably will never buy another Toyota again.