I would give a negative star if I could. We bought a vehicle from this dealership a couple of months ago. We intentionally came with a preapproval from our credit union. We did not want the dealership pulling credit multiple times. While purchasing the vehicle, the salesman after being told several times that we did not need financing, tried to get a credit app filled out. I had to walk away and take a phone call. When i returned to the table my young daughter was filling out a credit app! This is after tellting the salesperson several times we had financing and we didn't want them to pull credit. I ended up paying cash for the vehicle because they would not reach out to the credit union. The credit union even works with Walser. They do not fill up the gas tank when you purchase. If it has more than a quarter of a tank of gas. I have never experienced that before. When my daughter got the car home, I discovered they took the stickers off the rear window and took a quarter size chunk of tint of while removing the stickers. The sales manager did make that right with us by offering to pay for tint. However, the employee that removed the sticker had to have known he did this. Unfortunately, my daughter got into a car accident and totaled this car before we even got the title in the mail. I am working with my insurance company to get a check for the buyout of the vehicle. The dealership's finance person put on the title that there is a loan on the car with our credit union. I have NEVER had a loan on this vehicle. I wrote a check for it. So once again, I am having to deal with a mistake that Walser did. I now have to coordinate for my credit union to write a letter stating that I do not nor have I ever had a loan with them on this vehicle. The title then that has to go to the state of MN for them to hopefully accept that document and reissue a corrected title. Incredibly sloppy and inaccurate. I am paying consequences for their inept actions. Do not use this dealership. read more

Found used trucks online that were here. We test drove one and it has a rumble/vibration. They got the mechanics on it. We purchased and the process was good. We did some chitchatting, hubby says I do to much, with the finance guy. We were kept informed on what was going on. They gave us what we wanted or needed on our trade in. Lesley was great! read more

DO NOT BUY FROM THIS DEALERSHIP! DO NOT BUY THE WARRANTY FROM THIS DEALERSHIP! Terrible customer service if you don't buy their brand of car. We bought a used car from this dealership and have had nothing but problems. Anytime there is an issue with our car we get the run around since it's not a Hyundai, even though we bought the car from them. If you don't buy a Hyundai, they will not let you have a rental car during servicing. Additionally, the warranty we got from them isn't accepted by any dodge dealership in the area. Terrible business practices! read more

Ok I'm editing because if you have the key fob problem, DISCONNECT THE BATTERY UNDER THE PASSENGER SEAT. The tow truck driver wouldn't take the car unless it was shut off. THATS WHY WE CALLED. So we figured out how to disconnect the battery and reconnect. And then, we DIDNT NEED THE TOW TRUCK. It's still going to the dealership to be fixed, but I waited 3 hours for a tow truck. Maybe I can help you, since the service department at Bloomington Jeep won't. I'm stuck in a parking lot because my key fob is frozen and it won't drive, turn off, respond. It's a lease, a 2024 Jeep Grand Cherokee, and we've had nothing but PROBLEMS with the key fob, the system in general. But now, here with my Son stuck, I called the number +1 (952) 522-4986, and told them I was stuck. And when he said my ONLY OPTION was a tow truck? I got MAD! I said "F that!" Not abbreviated. And they hung up, and refused to answer after that. I wanted to know how to disconnect the battery, I would try that first. But they left me there on the road, refusing to answer. DONT BUY FROM THEM. What a weasel. POOR CUSTOMER SERVICE! BUY SOMEWHERE ELSE. I mean, look at the reviews. We obviously should have before we came here. THANKS FOR NOTHING, SERVICE GUY. read more

Bloomington Chrysler Jeep Dodge Ram - The piece of shit you shouldn't buy - Car Dealers Near Me - Bloomington, Minnesota

Walked in with a suggestion pricing on what I wanted and could apples. Sales man says we don't negotiate. Conversation ended there.

We had a great experience buying a used F-150 from Katrina Matchinsky at Bloomington Chrysler Jeep, and going into the day we were dreading having to deal with the car sales folks. Katrina was very organized and quick, she didn't try to up sell us, and was clear about the price. She was very genuine and honest. Also Donny who handled our loan didn't use any high pressure tactics. We recommend Bloomington Chrysler Jeep and would buy another vehicle from them in the future. read more

Ugh. I don't even know where to begin but I will start just go down this devastating rabbit hole... I purchased my brand new 2022 Jeep Wrangler Sport S from here in March of 2022. The jeep is amazing, I love her, she makes me happy and brings me so much joy. However, she did get the jeep death wobble and I attempted to bring it in right before my 36,000 miles but they had NO AVAILABILITY for WEEKS. So ok.. fine, whatever, I need this wobble to be fixed, so I make an appointment because the lady on the phone very NOT POLITELY that if I want to just drop it off for a diagnostic it could be 24-48 hours depending on how busy they were.. well I don't know about you but I do not want to leave my jeep there for 2 days for a diagnostic so I made the appointment and waited 4 plus weeks. I made the appointment for a Monday at 7am before work. This is where things just go completely downhill... it takes 25 minutes to get this thing dropped off.. because they had a bunch of cars in the service area and a tech had to move a bunch. Finally get the jeep inside and there are 2 service guys working to get me checked in etc. it was a process.. what is the point of making an appointment if I have to wait this long? People have work. Anyways, get it dropped off, get to work.. and hear NOTHING the entire day. NOTHING. I call 2x hours apart and am told both times that the person I'm working with is on lunch.. riiiight ok. Finally, he calls me back. And he tells me that the vehicle has not yet been seen and it could take up to 48 hours. SIR WHY DID I MAKE AN APPOINTMENT THEN??? He was super rude and didn't offer any resolution or help or assistance. I need to get home at some point and it would be nice to have some time frame. He offered none. I asked to speak to the manager and he said nope manager not available because his kids are sick. Uh ok.. great. The next day I get a call mid morning that the diagnostic is done and they can fix it and it will be later on that day. Ok, great. I go to pick it up and am greeted by a new tech who is more useless than the first. I finish my check out etc and he asks if I have any questions, yes, I do... so I ask and he keeps telling me that the service manager (who is not available yet again) would have to help me with that. So I said ok, when you asked me if I had questions you did not really mean it.. so I left. The service department is absolutely lacking in every single facet. The scheduling people are not relaying the correct information, there is not appropriate communication and overall just terrible. 10 out of 10 would not recommend. read more

Do not take your vehicle there!!! They will quote you 24/48 hours to complete service & it will take 6 days!

Would give a zero if I could for the service department. Condescending group of men, rude and incompetent with the job they do. Would never go there again. Wasted money on a package deal as will never use the rest. Untrustworthy. read more

First off, I bought a car there less than a year ago and bought an extended warranty. Upon purchasing tho at warranty I asked if my vehicle could be serviced with them and they said yes. Fast track to now and I brought my car in to them to have a drivetrain malfunction light serviced. They called me and told me it would be 24 to 48hrs until they would get back to me and they might not be able to do something. I asked if I should stick around town because I live an hour away to which they replied no it takes 24 to 48 hours to diagnose and figure out. So I went home. They called me 30 minutes after I got home and said they can't do anything to my car and it's ready to be picked up. So not only can they not service the vehicle I bought from them under their warranty but I wasted an entire tank of gas going back and forth for no reason. read more

Service is terrible. Had an appointment to drop my car off, they said 24 hrs. But failed to tell me they were closed for the next 3 days. They didn't even look at it till day 4 and then realized they had to order a part but the guy who was "in charge" of my car was off that day Bryant. The next day I called at noon and he could not have been more rude. He said things like "our closed hours are posted that's why I didn't mention it when you dropped it off" and "I'm not in charge of making appointments " He was LITERALLY THE WORST. Because of this I had to call in my job at the hospital (I'm a nurse) because taking an Uber back and forth was so expensive. I will never buy another car here nor will I ever take it to this dealership again. DON'T USE THIS DEALERSHIP GO SOMEWHERE ELSE! read more

Walked in and let them know I was just browsing. They were so pushy throughout the process and I kept letting them know I'd definitely need to sleep on a decision this expensive. He kept asking why I needed time to decide and why I didn't just buy today. The constant nagging and pressure really turned me away. Now that I've slept on it and am ready to buy my new car, I'm ready to take my business elsewhere. I went in asking questions on different keep wrangler styles and upgrades and they were not informative at all, just very focused on making the sale. read more

I was sold a car with so much work that needed to be fixed months after buying, debated a lemon law lawsuit but said oh well I'll make due. Brought it in telling them what's wrong with it today and they charged 250$ to agree with me. INSANE is an understatemen. Go buy anywhere else. read more

Called (both their 844-, and 952- numbers, to inquire about a used vehicle shown on the internet. Tried all the various phone tree options. All led to a 'mailbox is full' greeting. I then called their direct number for service. Was put on hold for eternity, and at that point I hung up and decided to not do business with them. This was at 10:00am on a weekday, so during business hours, and not during a busy traffic time. read more

Our experience buying with Ali, pronounced like Muhammad Ali, today was 5 stars! He was professional, sincere, and not too chatty. We came in knowing the exact car we wanted so that probably helped too. The free lifetime unlimited warranty 5 stars! The finance department, I would give 3 stars. We came in with a pre-approval from chase for a loan but they said they had to resubmit several times, one of those times was definitely my fault but then they said chase ultimately declined the loan. My issue was after the loan decline, they ran my moms credit through another bank without asking for her prior consent. We had only applied externally through chase, not internally with a loan application. While we got a great car, the bank switch felt shady. Finance left us sitting there at the salesmen's desk and the lounge for 60 minutes without any play by play regarding chase or the other bank, we were there, in person! We ultimately got a quality car, advertised exactly as it should be for a fair price, which is what we were looking for, I just wish finance would have had better communication and had discussed the bank switch idea with us. read more

Bloomington Chrysler Jeep Dodge Ram - Car Dealers Near Me - Bloomington, Minnesota

I bought a used Mercedes from them a few years ago, and will never do business with them again. My old car was out dead and I needed a new one ASAP. This was the first place we stopped to look at the Jeeps. I explained my wants, desire to buy used, and my budget. The showed me multiple Jeeps that did not fit my wants list which was pretty simple leather seats, and all wheel drive for those Minnesota winters. The guy tried to convince me why cloth was better than leather (glad I didn't listen because my foster dog took a cr*p on the seat a month later) He was also a bit condescending about my expectations v budget. He eventually showed me a couple of trade-ins they had - an Audi and a Mercedes compact cars which meet all of my criteria. I fell in love with the white Mercedes. The sales man was very unhelpful and had no details about the car and actually told me it did not have all wheel drive. Through the entire process he also kept trying to convince me to lease a Jeep instead. My point is the Mercedes sold itself despite the salesman's weird attempts to steer me in another direction. Trying to actually pay for and take the car home was even worse!!! They wasted hours of my time and their own trying to get me to finance through them. I had told them I was curious about their rate to compare to what my own bank would give me. I think they intentionally made me wait so long so that my bank would be closed before they gave me their rate. So I had to come back the next day!! And sales guy wouldn't answer my calls or get back to my bank to give the final price. So frustrating. When I finally came to pick it up they acted like I had been the one wasting their time because my bank offered me a better rate. I would recommend this dealership only to my worst enemy. So if you wanna play a mean trick on someone send them here. read more

Every time I call to get my Jeep in for an oil change or get it in for a service, whoever answers the phone sounds so bothered and so irritated. I finally found a good auto shop to take my Jeep else where but still have to take it in for recalls. I had great experiences prior but taking my money else where! read more

I took my car in to fix something that was covered under my warranty and they let me know my brakes needed replacing so I agreed to having them do the work. Big mistake!! It took some time as I don't drive very much but when the cars brakes started making noise they told me I would be charged to have them look at them. I had my usual mechanic who does my oil changes look at them and he let me know they never lubricated the rear brakes when they replaced them and it wore my bush bearings out prematurely. A $1250 fix! When I called to complain and ask them to replace them as it was their mistake they passed me along to different people to retell my story but in the end wouldn't take responsibility and never offered to even look at them! Would never go back or recommend them to anyone! read more

If I could give this business a zero, I would. We are out of $180 with no answers as to what is wrong with our Dodge Ram 2500. My husband called to make an appointment to have our truck looked at to find out why it was dying. He made an appointment for 10:30 that next week. He was there on time, but they said they were too busy to look at it then. One of the reps brought him home. He called them to find out what was taking so long. According to the manager, they were waiting for a specialist to take a look at our truck. Throughout the rest of that day, we never received a call as to what was being done. Then, finally, around 3:30 that NEXT day, my husband still hadn't heard from them so he called them. He was told that someone would come pick him up to get our truck. Nothing else was revealed, at that time. He came home angrier than a wet turkey tom. That was when he told me they couldn't find out what was wrong with it. After a day and a half, nothing was done. My husband called again the next day to tell them they needed to have a specialist ride with him so he could see how the truck ran after awhile. They agreed to this. So back to the dealership again, and this time, a specialist rode with him and said the same thing. He didn't know what was wrong with it. Now, $180 less in his pockets, there still was no diagnoses and the truck still dies. My husband found out more about how to diagnose and fix our truck by watching youtube than those incompetent fools ever did. So, now hubby will be fixing it himself. Do yourself a favor and don't take your vehicle there. From what I've seen here on Yelp, I'm not the only one with complaints. Maybe there should be a class action suit. read more

I didn't buy my Jeep from Bloomington Chrysler/Jeep, but I've had my vehicle serviced by them several times. I'm not one to write reviews unless the service is either really good, or really poor. This Jeep dealership exceeded my expectations. I have to call out the service manager, Phil Waxon, specifically for his excellent customer service. He went above and beyond what you'd expect from a service department. This is how you retain customers and I would definitely consider buying from them in the future. I wish other dealerships were this good, but unfortunately, most of them aren't. A+ read more

Bloomington Chrysler Jeep Dodge Ram - Car Dealers Near Me - Bloomington, Minnesota

I brought my Jeep in today (Saturday) for the special that is running for a 2 oil change package for $100 plus tax and shop supplies. I am going out of town tomorrow so had to get it done before hitting the road. I wasn't prepared to be told that they didn't have the capability of honoring the specials on Saturdays for some reason. The gentleman that helped me went on to say, "I've been telling my Manager for months that I need the capability on Saturdays to honor the specials." So, the poor guys hands were tied and so were mine since I am in a time crunch. He gave me 25% off of a quoted $111 for an oil change and multipoint Inspection and that was, "the best I can do." Nowhere in the fine print online for the special 2 for 1 did it say that it didn't include Saturdays. Very dissatisfied with this false advertisement! read more

Went in on a Saturday and test drove all the vehicles I wanted and ended up liking a 2018 Jeep Compass Limited. After a few days of thinking and acquiring pre-approval for a loan, I went in and test drive the exact one I wanted with less miles. The engine light came on during the drive but I still wanted the model with that mileage, so I put the car on hold by paying a refundable fee and they would fix the engine light. The next day, I got a call from my salesman and he said that while fixing the problem the transmission broke. So the car wouldn't be ready for several weeks, which did not work for me since I was moving to another state. He offered the same vehicle with 5,000 more miles, but only $300 cheaper. They said the price was already good enough, but I wanted a similar deal as the one they broke, which was a great deal and why I wanted to buy that exact car. Since they couldn't change the price for me on a situation that was their fault, I walked away and got a different car at a different dealership. Side note: Turns out it might have been a blessing in disguise, a lot of people say the '18 Compass becomes unreliable after a while! read more

If there is one thing I find terribly disrespectful, it's when a company requires an appointment to have work done on your car, yet they managed to not even look at the car for 3 hours. Did I mention that I was waiting for them to get it done. The level of indifference was further highlighted when I asked the receptionist if she knew anything more about my car. She looked at me and said, "I don't know anything about that. You should go ask the guys out there" while pointing to the garage and the cluster of mechanics chatting and laughing. Whatever happened to customer service? It's clear these guys don't care. Very disappointed and will not come here again. read more

Bloomington Chrysler Jeep Dodge Ram - The garage where my car sits still since 9am (it's now 12:22pm and still nothing. - Car Dealers Near Me - Bloomington, Minnesota

Wish we would have purchased the same car elsewhere. Our salesperson was fine, but the "good ole boy" club is strong at this dealership. My daughter and I were at the dealership multiple times and the men, in general, were completely dismissive. Even contradicting our younger sales woman with comments like "well, she doesn't know that information" or "she told you that incorrectly." The day we purchased the car, we were left waiting while our saleswoman went out to show another a client a car. We sat and sat. Our car was ready to go in the parking lot. Not a single person (and there were plenty of them holding down the floor) asked if they could help us. Having gone to multiple dealers over the week, we were greeted and welcome by the GM at those locations, not at Bloomington Chrysler Jeep Dodge Ram. The cherry on the top... about a week into driving our newly purchased car, one tire has a slow leak. My daughter tried working with Bloomington Chrysler Jeep Dodge Ram to get it fixed. We got pushback and excuses. You would think after paying $17,000 in cash, a mere $50 patch would be an agreeable solution. We are taking it somewhere else for the fix and we will not be back. read more

never have had a good experience. 30 days out for a diagnostic test. not sure why anyone would buy another vehicle from them.

Went in today with my partner at 1:30pm, we were greeted by Joseph. Made it very clear that we were not there for a purchase, I told him we needed to leave by 3pm because we had a vet appointment at 4pm. Made it clear it was a hard leave at 3pm. He provided a vehicle that wasn't comparable in quality to what we already had, we took the car out around the block, the breaks were terrible and shoddy. Upon arrival back at the dealership he gave us a new Jeep to drive that he said was priced at 49k, nice Jeep. I reminded him we weren't there to buy a vehicle today as we got into the 'nicest Jeep in the lot' which was a used Jeep, and he said he wasn't making commission, but only got $300 per sale of a vehicle. Very uncomfortable. I reminded him we needed to leave by 3 for a vet appointment. When we got back to the dealership he said he was going to fill up the Jeep with gas we just drove for the sale and offered to buy us something at the holiday gas station which we refused. He never left the dealership to fill up the car. As we are sitting inside he provided my partner papers and said that the price dropped in the last week to $47,600. He started giving her papers to sign and I again reminded him we aren't there to sign anything today. He suggested that I leave my partner there at the dealership alone, and that I drive alone to the vet and that he will provide a ride for my partner home. I kindly told him he was pushing for this sale and kept going into the sales office with Jason to make this sale happen. Jason was not pushy, for the record. Stay away from Walser dealerships, the Hopkins location is worse. read more

I brought my car in about a month ago for a scheduled recall & they took out my tire in order to do so. During that process they broke off my stud & stripped the screw & told me that "This was a problem from where ever fixed my tire last & that it was from wear & tear". This was false they broke it off & tried to blame another business for my tire repair. During that conversation over the phone with the employee he tried to tell me they can fix it for the low price of $400 & with the parts being $50 each & the labor would cost me over $300 for a repair that would only take 15 minutes. The disrespect from the employee along with the disregard for taking accountability & worrying about the customer led me to writing my first review ever for a business. Worst customer service ever & the employee gossiping & talking bad about their customers was already a red flag would not recommend to get services done at this location even if it's for a easy oil change seeing that they messed up my tire when I did not even go in for anything tire related. I came in there to get a free repair seeing as it's a recall & I ended up with the employees & manager telling me I have to pay over $400. hmmm very convenient for a business with all these bad reviews already. I believe in honest to gods work & this place did the total opposite of that. At one point the manager himself was surprised about the charge for such an easy fix & tried to bargain with as if we in a flee market. This company should be ashamed & I would recommend putting the customer first instead of filling their pockets. read more

This dealership is too busy. I'm a new customer leasing a brand new jeep Cherokee, I called to schedule a quick oil change appointment and the call center said they couldn't get me in until next month, 3.5 weeks away! The call center was not empathetic to my frustration since my jeep would be well over the expiration of my oil. I asked why and they said, "well that's just how busy we are. " "is there anything else I can help you with?" I told them what I was hearing.. "they were to busy for a new customer, with such a quick easy oil change." That definitely doesn't make me want to buy another car from them. read more

I arrived at this location to look for Jeeps as I've heard so many good things about jeeps and have always wanted one. As soon as I stepped foot in the door I should've known what it was gonna be like. First thing I noticed was the receptionist with the black hair didn't even look like she wanted to be there. Instantly greeted with a smug look so I ignored her and asked to talk to a salesman which ended up coming over to take over. The salesman was then extremely pushy when I made it clear I was just looking at this time. We went on a test drive and I was getting bad vibes the whole time from the guy and as soon as we get back he says I'll be right back I'm going to go process the paperwork. Like I didn't agree to Purchase it yet I just said it was a nice vehicle. As I'm waiting for him to get back from wherever he went I can see the same girl still mean mugging me. all in all I felt super uncomfortable the whole time so when the salesman came back I declined his offer and said I'll need to do some more looking around. He then proceeded to ask if he can text me later so we could grab dinner and discuss the vehicle. I walked out then and there and will never set foot in this place again. Seemed super unprofessional but that's what happens when it's run by children. I saw maybe 2 adults in the place!!! I recommend going to Park Jeep which was by far a much better experience! read more

I went in looking for floor mats for my jeep. Tyrone helped me find what i needed and was very nice and helpful and got what I needed. I know where I am going when I need my jeep worked on. Thank you Tyrone for your help. read more

I purchased a used Pacifica Hybrid last summer at Bloomington Chrysler. A huge part of my decision process was the $7500 tax rebate, as this would defer a costly battery replacement during the vehicle lifetime. The salesman confirmed that I was indeed eligible for the rebate, and I made my purchase. Later on during tax season, I found that I am NOT eligible because the van had 8000 miles on it when purchased. I called the dealership, and they made no attempt to fix the issue or compensate me. The salesman was either dishonest or incompetent, but either way the dealership did not stand by its work and business. Steer clear of them. read more

I wanted the all new 2018 Jeep Wrangler Rubicon. The car is brand new and none had arrived in Minnesota when I wanted to pre-order it in December. I visited literally all the dealerships around Rochester, Minneapolis and St Paul. At other places the Salesman didn't know anything and did not even want to get their IPad to look up any info about the car for me. Francisco Aplicano at Bloomington was different thought. He really went out of his way to find all the information for me. He helped me pick my car, its options, he order it and when it was all said and done the price was the best compared to any other dealership. By the time I ordered the car it had all the Mopar accessories I wanted and was still $2,000 cheaper compared to the first dealership I stopped at. The Finance department also worked with me to get me a competitive rate that I am very happy with. After the car was ordered and I put money down it took sometime for it to be built and shipped (it is the brand new model). Since the car took time to arrive Bloomington gave me a loaner car just like that for a week until my jeep arrived. Throughout the process Francisco kept me updated on the shipping process. When a similar car arrived at the dealership they let me test drive it. eventually the car arrived exactly on my birthday earlier than the ETA. Did I mention that they have a lifetime powertrain warranty?! because they do! Overall great experience. I love the car, I am happy with the price, and for next couple years the dealership will take care of all the oil changes and tier rotation as part of the wave program. Hope I don't need their mechanic service but I had stopped by to ask about accessories and they were very helpful too! read more

This review is my review from google maps 3 years ago. Thought I would contribute this to Yelp. Lucas Burfield is the man! He made our experience painless and easy getting into a 2014 Jeep Patriot Latitude. Dave Hanson was very helpful and friendly and made sure we left with a clean vehicle. Need to return for floor mats and some detailing but everything was great and I'm glad I decided to take my car shopping needs to Larry Reid's Bloomington Thank you! read more

Wow. Pulled a classic bait and switch on me. Do not go to this dealership. Waste of time

So far, I've always felt belittled whenever I stepped into a car dealership, and this experience was no different. I'm in the market for another car, and I thought I'd take my current car in for an appraisal. I had called ahead and asked if there was anything I needed to prepare beforehand, and the receptionist told me that all I had to do was bring my car in and speak to a sales rep who would have an appraiser look at my car. Well, I got to the dealership and asked to speak to a salesman. The guy who I spoke to took me over to his desk and started pulling up websites to check the value of my car. He told me that an appraiser probably wouldn't take a look at my car because the market value of a car changes week by week. In other words, he was telling me that my request for an appraisal was waste of his time. He wouldn't even call or go ask the appraiser whether he would consider looking at my car; he just shot me down. I can go online and look up the value of my car on my own -- I know how KBB works. So the fact that he was just going to do an online search and expect that to be a good use of my time felt condescending. I drove 20 minutes to this dealership because the receptionist told me I could get an appraisal by a professional, and what I got in return was an inconsiderate salesman who didn't think I knew how to use the internet. I could have traded in my car that day and given them a sale, but I was turned away. I guess I'll keep looking for a dealership that actually values me as a potential customer. read more

I purchased my Jeep Grand Cherokee from this dealer (brand new at the time). Last Friday I lost my key and needed a new one ASAP. I called the dealership and the receptionist informed me that I could not get an appointment for this until August. I told her that this was urgent and could she please have a service rep call me as soon as possible. She took my number and indicated someone would call me soon. NOBODY CALLED ME! Later, I called the parts department and was immediately put into voicemail. I left a message asking them to please call me as soon as possible. NOBODY CALLED ME! Interesting as the Jeep dealership in Burnsville offered to help me immediately. Bottom line is that Bloomington Jeep refused to help a customer who purchased a brand new vehicle from them. I will never do business with them again and I suggest the same for anyone who reads this as they have no integrity. read more

It kills me to give this dealership a 1-star rating because the main sales rep we worked with, Mac, was fantastic, but the head manager (at least I think that's what he was), Joe Hosch, was absolutely terrible. He basically ignored me and my wife when we first walked in, then later, when Mac called him over for a question, tried to force a car on us that we didn't want, talking down to us and being extremely rude when we told him that it wasn't the car we wanted. I'd love to work with Mac again, but that manager makes me unwilling to ever go back to that dealership. read more

My wife and I took our Jeep to Bloomington Jeep recently for the first time - the service we received and work performed on our 2011 Jeep Grand Cherokee was EXCELLENT. We had skid plates installed underneath the Jeep over the engine, transmission, transfer case and left/right fuel tanks. We also needed both of our keys replacing because the "keyless entry" and "keyless start" features were working only intermittently. The service we received was friendly, professional and attentive. The Jeep was in and out in a matter of hours. I parked myself at the local Caribou Coffee on the opposite side of the block with my iPad while the Jeep was being worked on. During the work I was kept informed as to how things were going and given estimates for when it would be ready to be picked up. Most importantly the work performed was excellent. Great job guys! We'll be back!! read more

This dealership did succeed in turning me away from Jeep after 20 years of Jeep ownership... other than that, zero reason to buy from this place. Overcharged? Yup. Including a nonsense extended warranty that was claimed to be Mopar, but is actually a third party. Financing? Yeah, they claimed Chrysler wasn't doing financing anymore and sold it through a private bank at a higher interest rate. I paid it off to get out of that deal. Service? Failed to correct an issue with the remote app. I don't use it so it's never been an issue, but after 4 years it's a pain. I've changed garages. read more

I bought a Jeep Renegade 2018 with them for 25000. I decided to buy a dash cam cause now a days you gotta have them right? Well the cigarette outlet isn't working. Since I literally bought this car like 2 weeks ago I called them to get it fixed. NO ONE could tell me if it is covered by the warranty. They want to charge me 130 bucks to do a diagnosis and find out what's wrong with it plus fixing. I just spent 25 THOUSAND DOLLARS and you can fucking fix an outlet that you sold broken for me? Yikes. Never again. I don't recommend this scummy company. read more