I'm recently a first time owner of a Porsche (2016 Cayenne) and this past week was my first experience with Porsche Minneapolis.
What a pleasure it was every step of the way!
It started with a call to the Parts Dept where Eric had incredible patience with me as I asked him about replacement wipers and cargo mats.
He was kind and knowledgeable and we made a plan for me to come in the next day to pick up some things. (Thank you, Eric, for not making me feel stupid when I asked so many questions!)
When I arrived at the dealership, I was immediately greeted with a welcoming smile by Jill, who offered me assistance and walked me to the Service Dept (and along the way pointing out the snack/beverage bar). (Thank you, Jill, for making me feel like I was the most important part of your day at that moment. Without any hesitation.)
When I met Eric in person it was like an old friend was helping me since he had established such great rapport with me the prior day over the phone.
While at my car looking at the wiper situation, he noted that I actually needed a new back wiper arm cover.
After handling the blades and cargo mat, Eric walked me across the hall to Service and introduced me to Justin Kohler.
Justin got me all set up in the system and got the wiper cover replaced right away and ran the car through the car wash for me.
In a subsequent visit, Justin sprang into action, providing INCREDIBLE service and easing any worries I was having.
Justin's knowledge and tenure at the dealership served me well because he quickly and exactly diagnosed the problem and executed a solution.
When I bought the car (from a different place) they had told me that I didn't need to go to the Porsche dealership for service, and I could find a few cheaper places to go.
However, that isn't going to be the route I take.
There is no substitute for what I experienced at Porsche Minneapolis.
I know that Justin and everyone in Service is going to take care of what is needed, efficiently and completely and protect the investment I made in this car.
I know that Eric can provide me better counsel on getting a replacement part than I can get online at Amazon.
And I'd rather be greeted by Jill's sunny face than an app interface or some lesser shop.
Thank you for making me feel so welcome and taken care of.
Great team! read more