This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

I've been doing business with Poquet for over 15 years. I've bought cars there at least three…read moretimes and it was a great experience. I've also always serviced my cars there--as they seemed fair in terms of their maintenance recommendations and keep track of what needs to be done based on mileage. Yesterday, I spent over $1,000 for 35,000 mile maintenance. I went to pay my bill and learned they are now charging 3 percent surcharge for using credit cards. No heads up for me to let me know. I could have written a check--but didn't have a checkbook with me--and who tf writes checks anymore? Then, in addition to labor charges (makes sense) I got charge a "Shop Fee". Seriously?

I worked with Bonnie and everything went well buying a car. She paid attention to details, showed…read moreme how everything worked, we went for a test drive, she put the floor mats in the car and put new license plates on herself. I would definitely recommend them and do business with them again.

There are no signs of hours or information at the retail counter. I was there to pick up a prepaid…read moreitem and despite ringing their little bell no one ever came. When I went into service to ask they said they were really busy. After waiting 15 minutes I left. At least a sign saying what was going on would be nice.

This is a review of the experience I had with Sears Imported Autos…read more We dealt with Setnu and Finance manager Jason. I must begin by saying that I am a remote customer 1200+ miles from the dealer nor the easiest customer. Though they were quite firm on pricing, they did try their best to accommodate our budget though it was a rare vehicle. Nevertheless, they made our out-of-state purchase as an active duty military a pleasant one. First, they are extremely keen at following up; the most commendable quality of a dealership especially for an out-of-state purchase. Jason, in particular, updated us almost daily with the paperwork/loan process; he was clear about his work hours and is always available if we had any questions. He responded to all our emails/calls either immediately or shortly after finishing with his prior customer. We despise any dealerships that leaves us hanging (our #1 pet peeve) and they aced this part. Jason is also a previous military (Army) member! Secondly, they are appreciative of our assistance with titling/registration paperwork. We've purchased vehicles from 5+ different states including California, New York, Kentucky, Virginia, Colorado and are well versed in the process. Jason was knowledgeable and willing to admit when he did not know the process; this is admirable because we have dealt a dealer who said they have "15 years of experience" but really did not know anything about the registration process in our State. Sears/Jason handled my paperwork efficiently; titles mailed on-time with the rest of the registration paperwork while I'm deployed using an out-of-state address. Lastly, they communicated immediately after the vehicle was picked up by the shipper and provided us information as well as the estimated arrival date. Some dealers may tell you "we can't guarantee a ship date" and leave you hanging. We are not asking for the exact ship date; we know it can be variable (plus or minus days) depending on weather and how many vehicles the shipper is transporting. We simply want to know the approximate date so we can plan ahead. They did very well on the final part. This is by far the best out-of-state vehicle purchase experience we've had. Again, we would like to reiterate how well Jason handled the transaction. Setnu was also very communicative as well and we enjoyed working with him. Overall a great experience. We will definitely come back to purchase another car if opportunities arise. Keep up the good work Jason, Setnu, and Sears Imported!

Purchased my vehicle from here this fall. They were very professional from the beginnning to the…read moreend. They helped me arrange my vehicle shipping and followed up once it delivered. Couldn't be happier.

Amazing service; transparent, knowledgable, and zero pressure sale. Love that they are a small…read morefamily business who is 100% heart and care deeply about the cars they sell and the customers who purchase them. They price their cars fairly and they encourage you to take to own mechanic for additional inspection. Even went the extra mile to work with us on our trade-in as well - that was a welcome surprise! Highly recommended. We will definitely reach out to the folks at 411CarLine again when in the market for another high-quality used car.

POTENTIAL BUYERS BEWARE!…read more We purchased a vehicle from Chris at 411Careline and thought we purchased a very clean, low mile reliable vehicle. Prior to purchase, Chris was very kind and non-pushy, which I appreciated. After test driving the vehicle we decided to purchase. After purchase we brought the vehicle to the Ford dealership for an oil change, it was then when we were made aware the car had multiple pending safety recalls - one recall was to prevent the car from starting on fire! These recalls were pending for over 3 years! We made the appointment to get the recall completed and during the appointment we were made aware that the recall was taking longer than normal because the car had a junkyard motor in it! Furthermore, the dealership gave us a list of items that were wrong due to the replacement engine being installed improperly. The dealership advised us that we would need to pay out of pocket to get the car back as the tech needed to fix issues before they could complete the recall safely. Here is a list of items the dealership noted wrong: * Found studs for exhaust mount to transmission missing * Transmission mount rubs on transfer case * Found starter shimmed away from transmission * Exhaust heat shield on body near sub frame loose * Transmission cooler tube bent and rubbing on trans case * Vehicle has junkyard motor installed (noted by all paint markings on engine) * Would require several more hours of tech time to piece together car and find all missing / wrong items This was 1 week after we took delivery of the car. I was shocked and felt taken advantage of. I immediately called Chris to notify him of my findings and told him we would like to return the car and was surprised when he told me he would have to contact an attorney to see "how to handle this". Chris told us multiple times they have their cars inspected by 3rd party mechanics prior to them listing for sale and swore all their cars are clean. Come to find out they pay a mechanic $30 to drive it around the block to make sure it is not leaking fluids and the brakes work. Chris told me he would get back to me, never once apologized or asked detailed questions about the dealership's findings - I knew we made a mistake at this point. It took Chris a week to get back to us, he then sent a long email telling us they will not take the car back as the laws in MN do not require them to do so. They do ask if you want a 3rd party mechanic to look over the car, at the buyers expense, but I felt comfortable buying from them and the fact they had it inspected before they sold it was good enough for us. What a mistake! I would suggest you skip this dealership as they clearly take on cars that have issues or have had issues in the past and are unwilling to make things right if they find out otherwise. Right now, we have a vehicle that has a motor with unknown miles and lots of issues that need to be fixed. If anyone is interested in more details, I am happy to provide documentation.

Sam the owner took care of me and gave me assurance that all his vehicles get inspected and…read moreserviced correctly. 5/5 Service and experience! My favorite part was the no pressure in making my decision.

Hidden gem. Sam is so knowledgeable and kind, cars are beautiful. I am so happy I found Minneapolis…read moreMotorcars! If I could give more than 5 stars I would.

We scheduled an oil change at Minnetonka BMW ahead of our vacation travel. During the inspection,…read morethe team discovered a defective tire that needed immediate replacement--an unexpected issue that caused a delay we hadn't planned for. Despite the setback, the entire Minnetonka team jumped into action and coordinated seamlessly to get us back on the road safely and quickly. Our service advisor, Taylor, was outstanding--keeping us informed and effectively communicating with the techs throughout the process. We truly appreciate the professionalism, urgency, and customer-focused effort. Thank you, Minnetonka BMW, for turning a potential headache into a smooth and safe experience! Highly recommend.

Smooth car buying experience! Nice selection of good used cars to choose from. Thank you Hunter,…read moreScott and Alan!

This is one of the premiere dealerships in the nation, not just Minnesota. They treat everyone as a…read morevalued guest. The sales department is low key, customer centered and not high pressure. They will move heaven and earth to find a car with the configuration you want. The service department is superior to any service department I have ever encountered. The quality is top tier. The communication is quick, appropriate and complete. They offer options. They are not pushy. They provide loaner vehicles readily. The prices are reasonable and in line with all other OEM service repair shops. The shop is clean, well equipped and every car is washed before they return it to the owner.

This dealership used to be so good. It went downhill since becoming part of Napelton. Here's the…read morething, the gap between mainstream and luxury has gotten much smaller in terms of safety, driver-assistance features, technology and comfort. What stood out before with Lexus was the experience. Now it's just plain sloppy, they lack follow through and nickel and dime you. Please look around before purchasing from them.

First ever visit waited some time for an advisor to join me, just came in for an oil change, took…read moreabout 4 hours, noted I didn't have an appointment but still, but thankfully they didn't try upsell me on anything, but expect for the wait time and vehicle offer it was a good experience, but I am not sure how would a big time repair would go with them!

The AI tool on the website is just horrible. Whenever I get my cars serviced here, I always wait in…read morethe lobby. This service center was already notorious for how slow they are. Its always two, two and a half hours for an oil change. But, they have a nice waiting area! So I just watch something on my phone. Today I tried to schedule service since the maintenance minder popped up on my infotainment screen. Apparently the AI tool has decided that I can't schedule a service appointment because I'm not allowed to wait (see the screenshot I posted). Not sure why. First, why even present the option to wait, just to come back and tell me it isn't available? The system should only present valid options to begin with. Why show something that will just subsequently generate an error? I hate all these companies cramming just awful AI tools into everything! I'm so over everyone buying into the AI hype when it almost always does a worse job than the tool it's replacing. HATE IT. I live in Saint Cloud and there are plenty of places closer to get an oil change than driving an hour and 15 minutes down to the cities each way. Loyalty only goes so far. If you're going to make it this difficult to spend money with you, I'll just go to the Luther Honda dealer in town here instead.

I found my dream car and I couldn't be more pleased! Very…read morenice and efficient staff......the process was easy and quick!! Absolutely would buy my next car there.

Worked here for a month and all andy is a very bad sales man every day he was super rude and on on…read morethe second day I worked there he wanted me to open up shop when I didnt even get training to do so. Also he had Sheryl train me on the computer and hardly taught me anything. Hes not good and the cars on his lot are sketchy.