We've bought and sold 3 cars now through Poquet and can speak highly of the experience. Forget…read moreabout the usual negatives of the like overpriced vehicles, pushy sales people, worrying about the quality of the cars and difficult price negotiations. Personally, unless I really can't find a car I like at Poquet, I'm never going anywhere else.

I've had many dealership experiences over the years but nothing compares to Poquet and their…read moremission to put the customer first. They were extremely fair and willing to work with me throughout the whole process. Purchasing my Acura was a five star experience and I look forward to doing business with them again! Thank you to Brad and the entire Poquet team for exceptional customer service.

If you're reading these it probably means you're in the market for a new car. And you're probably…read morefeeling overwhelmed like I was just a few weeks ago but I'm telling you, this is the place to go. Ask for Joseph Skidmore. I knew what I wanted very specific after hours of comparing brands, vehicles and models and trying to price out what I could afford. Joseph made it happen. He asked me questions about my life helping to narrow down which vehicle might fit my family and me best. He also patiently listened to and answered all my 900 questions without judgement. He found me something even better than what I thought I wanted. Buying a car takes awhile and even the manager, Leonard took time to bring me snacks and water. He made me feel welcomed. I love my 2025 Honda Pilot and am so grateful Joseph was there for me when I needed an expert. He will be my first call when I'm ready to buy a car again .....in about 10 years LOL. Until then, I will just help my friends find Joseph & Luther Hopkins Honda when they are in the market.

Jan was easy to work with and very communicative. I contacted him via email and then quickly…read moreconnected via text. He was accommodating and understanding when I requested he hold the vehicle I was looking at since I was driving 2.5 hours to see it and couldn't make it in until 7pm after work. He did say there were other inquiries throuhgout the day, but stood his ground and held the vehicle like he said he would. Easy test-drive and purchasing experience. In & out of the dealer within 90mins. Love my new Honda!

Purchased my vehicle from here this fall. They were very professional from the beginnning to the…read moreend. They helped me arrange my vehicle shipping and followed up once it delivered. Couldn't be happier.

This might be the worst car repair experience in my life, and I have lived a long time. DO NOT…read moreTAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE. Heed my words. I moved to Minneapolis in August and needed snow tires for my CLS 550, which has larger rear tires than the front tires, creating a difficult conundrum. Sears Autos contacted Mercedes and found appropriate same same-sized winter tires for my car, charging me around $1500 for the tires and installation. Okay, I authorized this purchase and dropped my car off the next day. A few hours later, I received a call that a key to remove my wheel covers was missing, and they would have to order another one. I knew that key was in the car, and I asked them to keep looking. There was no callback. The key was in my glove compartment, like I initially told them. After installing the tires, the mechanic at Sears found oil leaking everywhere and emailed me a video of my engine, calling the car in dire shape unless I spent close to $6000 to fix the oil leak immediately. He advised against driving the vehicle until the repairs were done. I was skeptical and decided to pick up my car to check the oil leak myself. I was upset when my wife dropped me off, and I pulled out of Sears Imported Automotive without checking whether the summer tires were in the trunk. Once home, I realized my tires were missing, and I phoned Sears to get them back. They had no idea where they were and passed my call on to the manager. He actually became indignant with me, proclaiming that they were a family business for over fifty years, and I should watch my tone. He told me to call back on Monday. This was a Saturday. On Monday, I received a call from Sears saying they had found the tires and that I could pick them up. I insisted that they deliver the four tires, and this man agreed to deliver them the next day. Looking over the engine, I found no oil but decided to drive the car 5 hours near Milwaukee to my trusted mechanic in Stone Bank, Wisconsin. Richard would provide me with the truth. After an uneventful drive, Richard scrutinized my car and found nothing, I mean nothing wrong with my engine. There was no oil leak. The only thing Richard told me is that it might be too early for winter tires, since temperatures over 45 degrees can soften the rubber on some snow tires. Miraculously, it was 70 degrees in mid-November. I drove back to Minneapolis thinking I might keep this car forever, but when it needs work, I will drive back to Wisconsin. DO NOT TAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE.

Amazing service; transparent, knowledgable, and zero pressure sale. Love that they are a small…read morefamily business who is 100% heart and care deeply about the cars they sell and the customers who purchase them. They price their cars fairly and they encourage you to take to own mechanic for additional inspection. Even went the extra mile to work with us on our trade-in as well - that was a welcome surprise! Highly recommended. We will definitely reach out to the folks at 411CarLine again when in the market for another high-quality used car.

POTENTIAL BUYERS BEWARE!…read more We purchased a vehicle from Chris at 411Careline and thought we purchased a very clean, low mile reliable vehicle. Prior to purchase, Chris was very kind and non-pushy, which I appreciated. After test driving the vehicle we decided to purchase. After purchase we brought the vehicle to the Ford dealership for an oil change, it was then when we were made aware the car had multiple pending safety recalls - one recall was to prevent the car from starting on fire! These recalls were pending for over 3 years! We made the appointment to get the recall completed and during the appointment we were made aware that the recall was taking longer than normal because the car had a junkyard motor in it! Furthermore, the dealership gave us a list of items that were wrong due to the replacement engine being installed improperly. The dealership advised us that we would need to pay out of pocket to get the car back as the tech needed to fix issues before they could complete the recall safely. Here is a list of items the dealership noted wrong: * Found studs for exhaust mount to transmission missing * Transmission mount rubs on transfer case * Found starter shimmed away from transmission * Exhaust heat shield on body near sub frame loose * Transmission cooler tube bent and rubbing on trans case * Vehicle has junkyard motor installed (noted by all paint markings on engine) * Would require several more hours of tech time to piece together car and find all missing / wrong items This was 1 week after we took delivery of the car. I was shocked and felt taken advantage of. I immediately called Chris to notify him of my findings and told him we would like to return the car and was surprised when he told me he would have to contact an attorney to see "how to handle this". Chris told us multiple times they have their cars inspected by 3rd party mechanics prior to them listing for sale and swore all their cars are clean. Come to find out they pay a mechanic $30 to drive it around the block to make sure it is not leaking fluids and the brakes work. Chris told me he would get back to me, never once apologized or asked detailed questions about the dealership's findings - I knew we made a mistake at this point. It took Chris a week to get back to us, he then sent a long email telling us they will not take the car back as the laws in MN do not require them to do so. They do ask if you want a 3rd party mechanic to look over the car, at the buyers expense, but I felt comfortable buying from them and the fact they had it inspected before they sold it was good enough for us. What a mistake! I would suggest you skip this dealership as they clearly take on cars that have issues or have had issues in the past and are unwilling to make things right if they find out otherwise. Right now, we have a vehicle that has a motor with unknown miles and lots of issues that need to be fixed. If anyone is interested in more details, I am happy to provide documentation.

Sam the owner took care of me and gave me assurance that all his vehicles get inspected and…read moreserviced correctly. 5/5 Service and experience! My favorite part was the no pressure in making my decision.

Hidden gem. Sam is so knowledgeable and kind, cars are beautiful. I am so happy I found Minneapolis…read moreMotorcars! If I could give more than 5 stars I would.

A very professional service organization. Always had good…read moreservice here and they are communicative. Explain the charges, and the recommendations. Send a video of the inspection. Provide a loaner. Highly recommend.

Scheduled to get an oil change. Go to drop off and no loaner car available. They said I should…read morehave asked for it when I scheduled. They did not ask me and I assumed it was part of the service. Now stuck her for 90+ minutes or more. Clearly they prefer to have you wait so they don't have to loan a car. Ironically, someone had time to send me an email to offer to buy my car to sell me a new car but not enough time to confirm a loaner car. So here I sit. Day ruined Based on other reviews, I could be here for hours. Will never come to this dealership or buy another car from here again. No customer service. We find that the wealthier the area for the dealership, the worse the service. They know they will get business because of their location. They will never try to earn your business.

I've been a customer of this Lexus dealership since purchase a new RC350 in 2017. I'm a bit…read moresurprised to see the 1-star reviews as that has not been my experience, but it also appears that those reviews are almost all related to used car purchases. My sense was that during the pandemic they were forced to change up some of their service procedures to either minimize contact or address staff shortages, but if anything their service is better today than it was pre-COVID. I have had two issues over the years. The first centered around a loaner car, where I re-filled the tank but the gas tank needle didn't move. I was charged for 5 gallons of gas at the exorbitant $5+/gal rate even though I drove less than 40 miles in a car rated for 28 mpg. After a few calls the manager contacted me to understand the issue and eventually offered to reimburse me, but I declined as I just wanted them to change their loaner policy, which they have. The second issue was poor work by an independent contractor to repair the red leather on the corner of my drivers seat. It only looked a bit better after the $200 repair, and a year later it doesn't look any different. Live and learn. I do want to give a shout out to my service rep who gave me a solid heads-up as to the anticipated cost of my 60K mile service where I also needed new brake rotors. Nice not to be surprised, especially given that my prior 5 years of maintenance was entirely pre-purchased. I got quotes from three independent mechanics and their quotes were not much less than the Lexus dealership estimate, which was surprising. All in all, I've been very satisfied with service, responsiveness, facilities and timeliness. Oh, and I still really like my car six years later!

Not a place to go if you are sensitive or a person of color. The general atmosphere is dense cold…read moreand arrogant. The businessman meetings that are a near requirement for a simple oil change are taxing and abrasive. The staff lacks diversity and training, the whole experience has left me wondering why any one of any demographic would pay extra for this treatment.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

This is a convenient place to service my car, but I am so tired of the constant upsales. As someone…read morewho needs to trust the mechanic, I rely heavily on honesty. It is impossible to trust them anymore. An appointment just months after another spawned many more things that "needed attention". Now they want the customer to pay a fee for the credit card. I can't imagine they prefer checks that can so easily be uncollectible and untraceable - but they do. This fact isn't listed in the appointment reminders; once at the shop, you don't learn it until the end of the appointment. Way too late. They actually told me they would pay for an Uber to take me home and get my checkbook! I suggested they waive the $10 fee rather than the Uber fare, which would have been much higher. I have tried "Send a Message" and "Text Us" on their contact page, but there has been zero response.

Worked here for a month and all andy is a very bad sales man every day he was super rude and on on…read morethe second day I worked there he wanted me to open up shop when I didnt even get training to do so. Also he had Sheryl train me on the computer and hardly taught me anything. Hes not good and the cars on his lot are sketchy.

This is a used auto sales business, so you gotta go in knowing that if you spend 3-4k on a car,…read moreit's probably going to need some work. These guys have an on-site mechanic and do everything they can to fix any issues their cars have before they sell them (and even after, if you catch something they didn't notice). They are super friendly, honest, and not pushy at all. If they have a car you want, go for it.