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Sears Imported Autos

2.9 (100 reviews)
Open 8:30 am - 7:00 pm

Services - Sears Imported Autos

Auto loan

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This company ( parts department) is example of horrible service. We are expecting different consequences, when order something. Sometimes it doesn't fit. So I am faced with different part from them. I contacted and said it was different. This mirror cover is just $35 and shipping is $15. Just nothing. Answer was like " the part we sent was black". Come on :))guys make sure check parts , when you get from them. They felt i,m lying! This part goes to garbage, i think they won't refund me. I won't spend another $15 shipping fee. Stay away from them This guys are cheap. Shame on you

Went in today to work out a multicar trade in and purchase. Had no issue with the salesman Marvin. We werent going to agree on the condition or value of my trade ins as the numbers didnt make sense for either party. No big deal. The issue comes in when the used car sales manager Neil walks over and is dismissive and condecending like hes someone important. He says we're good implying hes fine with letting me walk away, again, no big deal. I asked Marvin who that guy was and what his name is. He said dont worry about it, i asked for his name and again Marvin said it doesnt matter. As i was walking towards the front door i saw this guy so i asked his name, he said his name is Neil and hes one of the used car sales managers. I said thank you and as i walked away he said have a good day and dragged the work day in a feminine voice followed by a derogatory gay slur. I turned and said excuse me, and he turned away and i walked out. Given that i know his dad (Mike, and a good guy) is the only reason he works there and has a managerial position it is pathetic he had to make that homophobic slur solely due to his interpretation of the wrap on my vehicle. This is business and while we can agree to disagree, Neil should be put behind a wall where he doesnt have to interact with customers because hes an embarassment to Mike and the Sears Imports company. I would stay far away from him!

Garage entrance
Rick L.

Impeccable white glove service. I have been here a few times for scheduled maintenance since moving from Connecticut and their service is wonderful. They are great about explaining everything in detail that you will need whether it's a A or B Service. They even caught and notified me of a recall repair and took care of it on the spot. They also have loaner calls available if your car will be in maintenance for a few hours. If not, they have a great waiting area with coffee, snacks, and work stations to plug in and get a few things done. Awesome experience and we are actively looking to participate in their upgrade program or transition into another preowned vehicle.

Wonderful Saleswoman Sarah & 2 new clients!

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3 years ago

Ben was excellent help in finding our new family car. Very knowledgeable in the EV space. Will be a returning customer in the coming years

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3 years ago

Ben has been great to work with. Always polite and very knowledgeable. He is passionate about the product and his customers.

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Ask the Community - Sears Imported Autos

Review Highlights - Sears Imported Autos

We also met the Sales manager, Nick, and the General Manager, Mike Roeder.

Mentioned in 6 reviews

Read more highlights

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If you live in Minnesota and are looking for a great pre-owned car, walking around INSIDE and…read morelooking at inventory is a huge plus during the colder/snowy months! High end import cars & SUVs. These guys are great! You can test drive without a dealer too! Quality selection and soft sell. Offshoot of Poquet Auto. Eden Prairie, MN.

This is first review I've written on Yelp, but I felt compelled to do so based on the overall very…read morepositive experience I had with the Auto Source team. I purchased a Porsche Cayman R from them recently and this was one of the easiest transactions I've ever had with a car dealer before. Buying a car can be a stressful thing even under the best of circumstances, but buying one sight unseen from an out of state dealer can be a potentially perilous proposition if things don't go well. However, overall Auto Source made the experience almost pain-free from start to finish. My salesman was Brandon M. and he exhibited a high degree of professionalism and courtesy throughout the process. The car arrived exactly as it was described and with no surprises, which is exactly what you want in this type of transaction. We did a quick and relatively painless deal without any unnecessary negotiation and gamesmanship. The price was agreed fairly quickly and the deal was done. I would have liked to have made this a 5-star rating, but one small issue prevented me from doing that. I had agreed to pay a $300 "split the difference" shipping premium to get the car here as quickly as possible, but they were not able to deliver on their original commitment of "2-3 days". (The car arrived roughly 7 days after I had made payment to them.) Not a huge thing, but I had agreed to that extra amount to get the car earlier and then it didn't happen. Their solution? They offered to refund the $300 immediately when I called them expressing my disappointment. The check arrived with title and a nice handwritten thank you note a few days later. I don't understand why more dealers don't get that a little professionalism, courtesy, and honesty is all it takes to be successful in this business? It seems the folks at Auto Source, however, do. So, I'll give Brandon 5-stars and the overall experience 4-stars, for an average of 4.5.

Luther Hopkins Honda

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If you're reading these it probably means you're in the market for a new car. And you're probably…read morefeeling overwhelmed like I was just a few weeks ago but I'm telling you, this is the place to go. Ask for Joseph Skidmore. I knew what I wanted very specific after hours of comparing brands, vehicles and models and trying to price out what I could afford. Joseph made it happen. He asked me questions about my life helping to narrow down which vehicle might fit my family and me best. He also patiently listened to and answered all my 900 questions without judgement. He found me something even better than what I thought I wanted. Buying a car takes awhile and even the manager, Leonard took time to bring me snacks and water. He made me feel welcomed. I love my 2025 Honda Pilot and am so grateful Joseph was there for me when I needed an expert. He will be my first call when I'm ready to buy a car again .....in about 10 years LOL. Until then, I will just help my friends find Joseph & Luther Hopkins Honda when they are in the market.

Jan was easy to work with and very communicative. I contacted him via email and then quickly…read moreconnected via text. He was accommodating and understanding when I requested he hold the vehicle I was looking at since I was driving 2.5 hours to see it and couldn't make it in until 7pm after work. He did say there were other inquiries throuhgout the day, but stood his ground and held the vehicle like he said he would. Easy test-drive and purchasing experience. In & out of the dealer within 90mins. Love my new Honda!

411CarLine

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Amazing service; transparent, knowledgable, and zero pressure sale. Love that they are a small…read morefamily business who is 100% heart and care deeply about the cars they sell and the customers who purchase them. They price their cars fairly and they encourage you to take to own mechanic for additional inspection. Even went the extra mile to work with us on our trade-in as well - that was a welcome surprise! Highly recommended. We will definitely reach out to the folks at 411CarLine again when in the market for another high-quality used car.

POTENTIAL BUYERS BEWARE!…read more We purchased a vehicle from Chris at 411Careline and thought we purchased a very clean, low mile reliable vehicle. Prior to purchase, Chris was very kind and non-pushy, which I appreciated. After test driving the vehicle we decided to purchase. After purchase we brought the vehicle to the Ford dealership for an oil change, it was then when we were made aware the car had multiple pending safety recalls - one recall was to prevent the car from starting on fire! These recalls were pending for over 3 years! We made the appointment to get the recall completed and during the appointment we were made aware that the recall was taking longer than normal because the car had a junkyard motor in it! Furthermore, the dealership gave us a list of items that were wrong due to the replacement engine being installed improperly. The dealership advised us that we would need to pay out of pocket to get the car back as the tech needed to fix issues before they could complete the recall safely. Here is a list of items the dealership noted wrong: * Found studs for exhaust mount to transmission missing * Transmission mount rubs on transfer case * Found starter shimmed away from transmission * Exhaust heat shield on body near sub frame loose * Transmission cooler tube bent and rubbing on trans case * Vehicle has junkyard motor installed (noted by all paint markings on engine) * Would require several more hours of tech time to piece together car and find all missing / wrong items This was 1 week after we took delivery of the car. I was shocked and felt taken advantage of. I immediately called Chris to notify him of my findings and told him we would like to return the car and was surprised when he told me he would have to contact an attorney to see "how to handle this". Chris told us multiple times they have their cars inspected by 3rd party mechanics prior to them listing for sale and swore all their cars are clean. Come to find out they pay a mechanic $30 to drive it around the block to make sure it is not leaking fluids and the brakes work. Chris told me he would get back to me, never once apologized or asked detailed questions about the dealership's findings - I knew we made a mistake at this point. It took Chris a week to get back to us, he then sent a long email telling us they will not take the car back as the laws in MN do not require them to do so. They do ask if you want a 3rd party mechanic to look over the car, at the buyers expense, but I felt comfortable buying from them and the fact they had it inspected before they sold it was good enough for us. What a mistake! I would suggest you skip this dealership as they clearly take on cars that have issues or have had issues in the past and are unwilling to make things right if they find out otherwise. Right now, we have a vehicle that has a motor with unknown miles and lots of issues that need to be fixed. If anyone is interested in more details, I am happy to provide documentation.

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I've been a customer of this Lexus dealership since purchase a new RC350 in 2017. I'm a bit…read moresurprised to see the 1-star reviews as that has not been my experience, but it also appears that those reviews are almost all related to used car purchases. My sense was that during the pandemic they were forced to change up some of their service procedures to either minimize contact or address staff shortages, but if anything their service is better today than it was pre-COVID. I have had two issues over the years. The first centered around a loaner car, where I re-filled the tank but the gas tank needle didn't move. I was charged for 5 gallons of gas at the exorbitant $5+/gal rate even though I drove less than 40 miles in a car rated for 28 mpg. After a few calls the manager contacted me to understand the issue and eventually offered to reimburse me, but I declined as I just wanted them to change their loaner policy, which they have. The second issue was poor work by an independent contractor to repair the red leather on the corner of my drivers seat. It only looked a bit better after the $200 repair, and a year later it doesn't look any different. Live and learn. I do want to give a shout out to my service rep who gave me a solid heads-up as to the anticipated cost of my 60K mile service where I also needed new brake rotors. Nice not to be surprised, especially given that my prior 5 years of maintenance was entirely pre-purchased. I got quotes from three independent mechanics and their quotes were not much less than the Lexus dealership estimate, which was surprising. All in all, I've been very satisfied with service, responsiveness, facilities and timeliness. Oh, and I still really like my car six years later!

Not a place to go if you are sensitive or a person of color. The general atmosphere is dense cold…read moreand arrogant. The businessman meetings that are a near requirement for a simple oil change are taxing and abrasive. The staff lacks diversity and training, the whole experience has left me wondering why any one of any demographic would pay extra for this treatment.

Sears Imported Autos - car_dealers - Updated May 2026

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