This is a review of the experience I had with Sears Imported Autos. We dealt with Setnu and Finance manager Jason. I must begin by saying that I am a remote customer 1200+ miles from the dealer nor the easiest customer. Though they were quite firm on pricing, they did try their best to accommodate our budget though it was a rare vehicle. Nevertheless, they made our out-of-state purchase as an active duty military a pleasant one. First, they are extremely keen at following up; the most commendable quality of a dealership especially for an out-of-state purchase. Jason, in particular, updated us almost daily with the paperwork/loan process; he was clear about his work hours and is always available if we had any questions. He responded to all our emails/calls either immediately or shortly after finishing with his prior customer. We despise any dealerships that leaves us hanging (our #1 pet peeve) and they aced this part. Jason is also a previous military (Army) member! Secondly, they are appreciative of our assistance with titling/registration paperwork. We've purchased vehicles from 5+ different states including California, New York, Kentucky, Virginia, Colorado and are well versed in the process. Jason was knowledgeable and willing to admit when he did not know the process; this is admirable because we have dealt a dealer who said they have "15 years of experience" but really did not know anything about the registration process in our State. Sears/Jason handled my paperwork efficiently; titles mailed on-time with the rest of the registration paperwork while I'm deployed using an out-of-state address. Lastly, they communicated immediately after the vehicle was picked up by the shipper and provided us information as well as the estimated arrival date. Some dealers may tell you "we can't guarantee a ship date" and leave you hanging. We are not asking for the exact ship date; we know it can be variable (plus or minus days) depending on weather and how many vehicles the shipper is transporting. We simply want to know the approximate date so we can plan ahead. They did very well on the final part. This is by far the best out-of-state vehicle purchase experience we've had. Again, we would like to reiterate how well Jason handled the transaction. Setnu was also very communicative as well and we enjoyed working with him. Overall a great experience. We will definitely come back to purchase another car if opportunities arise. Keep up the good work Jason, Setnu, and Sears Imported! read more

Purchased my vehicle from here this fall. They were very professional from the beginnning to the end. They helped me arrange my vehicle shipping and followed up once it delivered. Couldn't be happier. read more

This might be the worst car repair experience in my life, and I have lived a long time. DO NOT TAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE. Heed my words. I moved to Minneapolis in August and needed snow tires for my CLS 550, which has larger rear tires than the front tires, creating a difficult conundrum. Sears Autos contacted Mercedes and found appropriate same same-sized winter tires for my car, charging me around $1500 for the tires and installation. Okay, I authorized this purchase and dropped my car off the next day. A few hours later, I received a call that a key to remove my wheel covers was missing, and they would have to order another one. I knew that key was in the car, and I asked them to keep looking. There was no callback. The key was in my glove compartment, like I initially told them. After installing the tires, the mechanic at Sears found oil leaking everywhere and emailed me a video of my engine, calling the car in dire shape unless I spent close to $6000 to fix the oil leak immediately. He advised against driving the vehicle until the repairs were done. I was skeptical and decided to pick up my car to check the oil leak myself. I was upset when my wife dropped me off, and I pulled out of Sears Imported Automotive without checking whether the summer tires were in the trunk. Once home, I realized my tires were missing, and I phoned Sears to get them back. They had no idea where they were and passed my call on to the manager. He actually became indignant with me, proclaiming that they were a family business for over fifty years, and I should watch my tone. He told me to call back on Monday. This was a Saturday. On Monday, I received a call from Sears saying they had found the tires and that I could pick them up. I insisted that they deliver the four tires, and this man agreed to deliver them the next day. Looking over the engine, I found no oil but decided to drive the car 5 hours near Milwaukee to my trusted mechanic in Stone Bank, Wisconsin. Richard would provide me with the truth. After an uneventful drive, Richard scrutinized my car and found nothing, I mean nothing wrong with my engine. There was no oil leak. The only thing Richard told me is that it might be too early for winter tires, since temperatures over 45 degrees can soften the rubber on some snow tires. Miraculously, it was 70 degrees in mid-November. I drove back to Minneapolis thinking I might keep this car forever, but when it needs work, I will drive back to Wisconsin. DO NOT TAKE YOUR MERCEDES TO SEARS IMPORTED AUTOS IN MINNETONKA FOR MAINTENANCE. read more

Don't support this racist company at all black families they are a completely rip off service that's not needed then say your car is fixed but worked on something completely different I will not recommend this company. I will not buy a car again from this place. Do not shop at this car rental like families they supposed to be black friendly because they have three black workers but that's all BS. Hope they get all the karma that's due read more

Extremely poor and super expensive service. Dealership damaged a rear window regulator when installing new struts for convertible roof operation. They denied any responsibility even though the window worked fine when I dropped it off. Also, 2 of their service recommendations made no sense whatsoever. read more

The rating has not changed but an update is deserved. After much rigamarole after this visit I reached the dealer's principal and talked him through the long aggravating experience. My only request was a refund of BOTH incorrect diagnostic fees. Which he did do. On a happier note. I switched to a different Mercedes-Benz dealer not far away. And they took the vehicle in used some very thoughtful problem solving and resolve this issue for far less than what Sears proposed. It ended up being just a faulty relay. Still expensive at $1,500. But far less than the $4,500 that Sears was proposing which would not have resolved the problem. Additionally I have continued to frequent this other dealer. And they have given me outstanding service since. They corrected a recall issue with the rear suspension I believe and have done some price matching without any aggravation whatsoever. They even replaced or repaired a tire that I had just had installed that I picked up a nail in. Still unfortunate that I have to drive 15 miles out of my way to go here. But I don't have to deal with the negative attitudes and nastiness of Sears. I'm guessing that not every customer gets this treatment from Sears. But it does go to show you that every customer counts every single time. Not only would I not have my vehicle service there but I would not consider buying from them either because of my past experience. read more

Everything about my experience at this dealership was terrible. I purchased a new sprinter van from them last year, paid the full sticker price, and was treated like an annoyance by my salesperson, by the business manager who handled the transaction, and then by having the audacity to expect to take delivery upon providing full payment. They kept making up some excuses about how Mercedes wouldn't allow the vehicle to be released until a sticker in the door jamb had been replaced, and then approved by the corporate command. I had to wait a week. They also lied to me about the mileage figures, (which are not published on a large vehicle like this) by telling me the AWD version got the exact same mileage as the 2WD version. Fact check, they absolutely do not. Anyway, once I finally was able to take delivery, the vehicle had doors that were wildly out of adjustment and rattled loudly (I noted said detail on multiple test drives and was assured it would be fixed prior to delivery). There were also random fasteners strewn about the cargo area and stuck rattling around in panels. Fast forward now to one year of ownership and countless warranty visits for things like the vehicle slipping out of gear, having the DEF system freeze up repeatedly (and being told that the only solution was to never drive this vehicle in the winter when the weather drops below 12 degrees Fahrenheit...a "small" detail that should be disclosed to anyone purchasing such a vehicle in a cold climate). Also have had windows that randomly roll down on their own, lights that will not turn off and drain the battery, high beams that are non random shutting down of the vehicle in traffic, the heater stopping working during cold weather...the list goes on. They never find anything wrong magically and also refuse to provide you with a loaner van while you're in for service. I've never in my lifetime of vehicle ownership had such a bad experience with a dealership, a service department, or a brand new vehicles quality/reliability. If you're looking to buy a sprinter, first I'd strongly recommend purchasing a Ford instead, and if you are set on the Mercedes, DO NOT do business with these people. read more

This company ( parts department) is example of horrible service. We are expecting different consequences, when order something. Sometimes it doesn't fit. So I am faced with different part from them. I contacted and said it was different. This mirror cover is just $35 and shipping is $15. Just nothing. Answer was like " the part we sent was black". Come on :))guys make sure check parts , when you get from them. They felt i,m lying! This part goes to garbage, i think they won't refund me. I won't spend another $15 shipping fee. Stay away from them This guys are cheap. Shame on you read more

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Someone hit my car in their service area after I checked in, and I was waiting in the lobby for a service tech. Sears did not take any responsibility. Instead, the body shop manager gave me his card and said to call him for an estimate. Go to the competition in Bloomington! read more

Went in today to work out a multicar trade in and purchase. Had no issue with the salesman Marvin. We werent going to agree on the condition or value of my trade ins as the numbers didnt make sense for either party. No big deal. The issue comes in when the used car sales manager Neil walks over and is dismissive and condecending like hes someone important. He says we're good implying hes fine with letting me walk away, again, no big deal. I asked Marvin who that guy was and what his name is. He said dont worry about it, i asked for his name and again Marvin said it doesnt matter. As i was walking towards the front door i saw this guy so i asked his name, he said his name is Neil and hes one of the used car sales managers. I said thank you and as i walked away he said have a good day and dragged the work day in a feminine voice followed by a derogatory gay slur. I turned and said excuse me, and he turned away and i walked out. Given that i know his dad (Mike, and a good guy) is the only reason he works there and has a managerial position it is pathetic he had to make that homophobic slur solely due to his interpretation of the wrap on my vehicle. This is business and while we can agree to disagree, Neil should be put behind a wall where he doesnt have to interact with customers because hes an embarassment to Mike and the Sears Imports company. I would stay far away from him! read more

Sears Imported Autos - Car Dealers Near Me - Minnetonka, Minnesota

Truly a terrible experience. 1. They charge a $200 service fee for individual issues. 2. My appointment was for 11:30am. Dropped the car at 11:00am. They did not look at it until the next day/ forced me to move meetings and secure rides. 3. Staff is cold and indifferent I highly urge folks to shop independent service shops for no -warranty works. Sears' service members are slow, and lack a customer focus. read more

Well they never come out to greet people walking around.... Like Toyota does. Extended warranty on used cars: a friend has it and she complained they do not cover much. Another friend has it, but he recommended two kinds of extended warranty, one of them being something regarding the wheels etc. I may go there in December or January and take my friend with me to explain which warranties I should buy if I end up buying a used one. Location is prime. The quality of the used cars is also prime. read more

Impeccable white glove service. I have been here a few times for scheduled maintenance since moving from Connecticut and their service is wonderful. They are great about explaining everything in detail that you will need whether it's a A or B Service. They even caught and notified me of a recall repair and took care of it on the spot. They also have loaner calls available if your car will be in maintenance for a few hours. If not, they have a great waiting area with coffee, snacks, and work stations to plug in and get a few things done. Awesome experience and we are actively looking to participate in their upgrade program or transition into another preowned vehicle. read more

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We were just passing through and needed our Sprinter van checked out for some "stuttering". We were able to get an appointment right after Labor day weekend. Preston was super knowledgeable and nailed the issue just from my admittedly poor description. They had us fixed up and on the way in a matter of hours. Highly recommend. read more

This was by far the worst service experience of my life. Avoid this dealership at all costs for service, you will pay more for less quality. I'll detail my experience... Normally I would find independent service mechanics because I know how the dealership will charge exorbitantly. However on this occasion, alongside needing new brake pads, I knew I had an open recall on the airbags. I also had many interior cosmetic issues that I figured the dealer would be best equipped for, such as a detached sun visor, missing lumbar lever, and broken seat belt height adjustor. My AC compressor was also leaking any therefore blowing hot air. So I called a month in advance and detailed all of the issues, ensuring they had enough time to order requisite parts. They ensured I would have a same day turn around which was extremely important for me as this is a Sprinter camper van. For some reason when I arrive, I have to go through the entire laundry list of items I want fixed. Five hours later I get the call that the service is done. I paid for the service, thirteen hundred bucks for literally only back brakes, then they gave me the key. This is where I am still utterly shocked, even a week later. My best theory is that the technician was beyond drunk. clearly the test drive went poorly because there was coffee spilled all over the floor of my vehicle, lazily cleaned. But the real kicker is that the hood was still open, and when fully opening I noticed that the air intake wasn't even attached. To further the bewilderment, here is the laundry list of things I explicitly requested that were not done: - AC compressor replacement, they never ordered the part. They did however charge me 195 for "investigating" - air bag recalls - they should've advised an oil change as it was due - sun visor is sitting detached in the car still - seat belt adjustment still broken - fuse box panel missing - passenger arm rest missing - broken air vents - squeaking breaks!! Am I even confident the breaks were fixed? They also never sent me a feedback survey. All in all, go to Sears Imported Autos for service if you want 20% of what you ask for at 100% the price you would expect. ^^^ I posted this review on Google reviews and they gave me such an awful defensive response! Check it out read more

We had a great experience this past weekend at Sears. Our sales person, Boris, was very helpful and knowledgeable. We were there to pick a car for my wife. Boris, made sure to listen to all of her wants and needs. My wife and I were very impressed. We also met the Sales manager, Nick, and the General Manager, Mike Roeder. Both managers did a great job making sure we were well taken care of. Great Job! This is the second car purchased here and we will definitely be back again. read more

In the world of cars & luxury, the very first thing is that you pursue is special detail orientated service. When Sarah Britney helped me she qualified to the highest standards & professionalism that I have ever seen in my 77 years. She is a very good listener, polite & her product knowledge is second to none. I have never been treated like this in several automobile purchases, but Sarah met her mark & stood out among the very best. Also the whole staff at sears auto imports was very friendly & helpful, they even had a gentleman named Logan helped me with the technical things that I was not able to do. Kelly from finance was very easygoing & extremely pleasant to work with. Thankyou to a wonderful establishment, also to Sarah Britney for treating me like a king! you have a customer for life. read more

Sears Imported Autos - Wonderful Saleswoman Sarah & 2 new clients! - Car Dealers Near Me - Minnetonka, Minnesota

Don't buy a certified pre-owned vehicle from Sears Imported Auto! I purchased a certified pre-owned Mercedes from them and after driving it for a couple of months, the "check engine light" came on. I also heard what sounded like a scraping noise coming from the front passenger side (this is important). I brought it into Sears and after checking it out, they said that they couldn't find anything wrong that would have caused the light to go on, so they reset it. They also said that the scraping sound was because the underside of the vehicle had been damaged. They said that I must have run over something. It was a small tear and they just trimmed it so it wouldn't scrape. No sooner had I left the dealership, when the "check engine light" came on again. I took it back to Sears and after checking it out again, they said that it must be a faulty sensor and that they would have to order a new one. When it came in, I again returned to Sears to have it installed. A few days later, the light came on again! Back to the dealership I went. This time they said that the tear that was causing the initial scraping sound was improperly repaired with staples and that I must have brought the vehicle somewhere else to be repaired, as they would never have repaired it that way. Why would I have brought it somewhere else when it was under warranty? They said that if it was was done before I purchased the vehicle, it would have been caught during the inspection, yet it took them four services to discover it. They refused to fix it, so I decided to do a little investigating. I went to the dealership where it was previously purchased and pulled the service record. What did I find out? The Mercedes had run over something, damaging the rim of the front passenger side tire! Armed with this information, I went back to Sears and explained to them what I had discovered. Despite the service record, they said that they still wouldn't fix the problem! Unbelievable! Obviously, I will never again purchase a vehicle from Sears Imported Auto again. read more

If you're looking for a dealership in the Twin Cities, Sears Import Autos is the place to go. I worked with Ben Grunewald, who made my experience enjoyable and easy! Big thanks to Ben! I love my new car. read more

I wanted to write an update, 7 years later. My experience has been much better this time around. Bill Blume is definitely the service advisor / writer I would recommend all of my friends to go to for all of their future Mercedes maintenance. He was very thorough, listened to my concerns, and delivered 100% satisfaction. read more

Well Sears your fired Bought 2014 e 350 to them for service I waited 3 weeks to get in I had a fault showed up in the ECU that collision avoidance has registered a fault the system wasn't working so I needed a new key anyway so I went to order 1 and have them reset the fault After a couple of hrs they came and told me no fault in the system and they couldn't program the key because the mb servers were down They wanted to charge me 198 for the service call and 438 for the key Well 1/2 a day and I got nothing in return He did discount my bill to 95 but that's a lot of money for nothing On the way home I stopped at a friend's shop and I put his scanner on and the code pop up and he reset it One of the most basic things to service and they couldn't do it and oh by the way that will cost ya 198 bucks Thanks for nothing Your fired read more

Bought a used vehicle from this place. A week later the check engine light came on so I asked if its covered or if they could take a look. They said it wasn't covered and it would cost me. Better to go to the original manufacturer dealership. What a load of crap. Will definitely never do business with them again! read more

Ben was excellent help in finding our new family car. Very knowledgeable in the EV space. Will be a returning customer in the coming years

Ben has been great to work with. Always polite and very knowledgeable. He is passionate about the product and his customers.

I cannot say enough good things about my experience with the folks at Sears Imported Autos. My primary contact was Boris in Sales and Justin in Finance. I was buying from out of state and therefore could not view the car in person, but Boris provided additional photos and descriptions that made me feel comfortable with my purchase. And, since the care required some work before it could ship, he kept me informed of the progress and always responded to my texts or calls immediately. When the vehicle was ready he came in on his day off to make sure it was loaded onto the carrier. You can't ask for more than that. Justin and his team made sure that the paperwork portion went smoothly and effortlessly. Whether you are local or out of state, I highly recommend this team and dealership. read more

I had the transmission service done at 58,000 miles on 12/15/2020. Recently, I was informed about a transmission leak. I took it back to Sears to address the issue, but they stated that since it has been over 2 years since the last transmission service, it would not be covered by the warranty, and I would have to pay for the repairs. Typically, the transmission service should be performed every 60,000 miles, but their previous service did not last more than 17,000 miles. I declined their offer for repair and will have it fixed elsewhere. read more

We were in the market for a new SUV. We had decided on a Mercedes ML series and had begun shopping around locally. We stopped at Sears Import Autos and went inside. We met Endre. He seemed like a really nice guy at first. We knew exactly what we wanted: an ML350, 2009 or 2010, P2 Package. He did have one on the lot... a 2010 with 49,000 miles on it. He quoted it at $40,900. First off, that's a LOT of miles for a 2 year old car. I said this right away. He went on and on about how well Mercedes held up and how good the warranty was. We were willing to at least take a look, and he let us test drive the car alone (that is always so much better than with a salesman). We liked that. We got back and told him we'd have to do some quick research and that we'd call him in the morning. First off, we called the bank. They did a blue book and black book check against the VIN and said book value was $37,700. That's $3,200 less than what the dealer wanted. Good to know. We also had their car guy evaluate our trade-in. He said the trade was borderline between "Excellent" and "Good" condition because of a very small crack near the headlight. It was in the plastic bumper fascia and if a salesman wanted to be a stickler about it, he could probably get away with calling it "good" condition. The rest of the car was fantastic though. All dealer serviced. Low miles for it's age, leather, navigation. It was a nice trade. For "excellent" it was valued at $13,917 or at "good" it was valued at $13,314. We also looked up the dealer webpage with the bank guy to get all the information for him to do his book value and on the dealer webpage the vehicle price was only $39,800. Endre was highballing us,or the price dropped overnight. Not a good sign. After I got my facts, I took the trade-in car up to let Endre look at it the next day. He lowballed me at $12,500. I didn't say anything in response to his offer. I just told him I'd be in touch. We went and looked at other dealers. Other dealers also had the car we wanted, and also with the P2 package... but the one at Sears was the only one with the aftermarket grill protector as well as the upgraded lighting. I called White Bear Mercedes to find out how much it would be for the addons. The grill protector film would be $380 to install, and the sill lighting would be $500. So if we bought from another dealer we'd immediately be in for $880 to match the one at Sears. So $38,580 was the most I'd pay for the one at Sears (book + addons) We still wanted the one from Sears. It was just the nicest one out there. The high miles and obscenely high price they were asking had to be dealt with though. As well as the low trade value... basically they wanted to do $39,800 and $12,500. I was willing to do $38,500 and $13,300 - putting us $2,100 apart. I phoned Endre up and laid it out straight. I didn't want to fool around with back and forth and a drawn out negotiation. We were ready to buy. I told him I what I would do. He declined. He came back with bringing the trade up to $13,000 (coming up $500) and offering to throw in a new set of floor mats (he kept saying this was a $200 value!!! several times) and a full tank of gas. I thought that was kind of insulting. Anyone buying a luxury car should be getting a full tank of gas anyway. And the floormats already in the vehicle were pristine so the upgrade between the existing mats and brand new ones was not even close to a $200 value. I told him we'd prefer to take a few more days to go shopping for other cars. He said he was going on vacation but offered to hold the car until Wednesday (if I gave him my credit card number to hold a deposit) and he said he hoped something could still be worked out. I agreed to that. We were still $1,600 apart. The better half went in a few days later. We had found another ML at a different dealer and we planned to buy that. She went in to give Sears one last shot. She worked with Tim, who she said was very nice and understanding. He wasn't able to make a deal though - so he went and got the manager to see what could be negotiated (and this is sort of my fault for letting her go on her own), but the manager tried to strong arm her into buying the car, saying he had gone out of his way to hold it for her and had turned down other sales offers (riiiiight). He basically was trying to make her obligated to buy the car. His strong arm tactics just made her mad though. She had been over and over the same spreadsheets we were using to make this decision many times. She knew the numbers. So we walked away from Sears. Looking at CarGuru's, I see they still have that ML on their lot. For 89 days now. And they have dropped the price to $36,877 - WELL BELOW my offer. They could have made a bunch of money off me. Now they have it priced $1,623 below my even my offer. That's money they just left on the table. Side note: We are very happy with the new ML350 we bought! (see my review of Poquet Auto for that story) read more

sales person did not known the car line, I asked how to check the oil and he didn't know, he just suggested after I buy it to bring it in for an oil change! Very poor customer service read more

My last purchase from Sears. The Sprinter team could literally give a rip if you purchase from them or not. They will not budge on pricing so if you are buying a Sprinter go out of Minnesota. I did not have the time to drive the van back to MN but found much better deals in Chicago and LA. Sears should know that the market will turn and customers have long memories. Next time I will buy a van from people who actually want to do business with me. Calls not returned. Good luck getting past the receptionist. My last Mercedes was from Feldman in Bloomington - they get five stars - Feldman is a great dealership! Unfortunately, they do not sell Sprinters. My advice: go out of Minnesota to buy your Sprinter, or buy a Ford Transit. You don't need the grief. As another reviewer said, "Sears, you're fired". read more

Very frustrating service experience. I bought my car from Sears 10 years ago and have had 95% of my maintenance done by them. Last week I made an appt for a few things. I got a $4000 estimate of work but did not include 3 of the things I brought the car in for. (that's called upselling) One of the items was one of my screws for my license plate was rusted and I couldn't get it out. (I had received new plates from the DMV) The estimate to do that was $187 which I thought was outrageous. I played phone tag with my service rep. I did not approve any of the recommendations, just the items I noted when I brought in the car. On day two, after not being able to reach her, I finally got through to a human being and said my car was ready. When I did, 2 of the items were not completed and they dropped the license plate work from $187 to $93.50. Still outrageous. I understand labor is charged by half-hour increments, the original $187 estimate but come on, there must be a more reasonable way to deal with such a simple task, especially for a long-time customer. This is not how customers should be treated, especially loyal ones. I won't bring my car there for service anymore, nor will I buy next car from them read more

I've only had my car serviced here once so far, but I was pleased and plan to go back for regular services. I didn't have an appointment, and they were able to get me in and out pretty quickly. They offer free snacks and a large waiting area. It was easy to get my own work done while I waited. The only reason I'm not giving 5 stars is because of the high price... but I suppose that is expected at a Mercedes dealership. I believe they said their hourly service rate is $175. read more

August 7th I purchased a 2018 bmw 328d from Sears imported autos and the salesman told me the car is in perfect condition. I live almost 2 hours from this place and he kept telling me that it's in perfect beautiful condition so I took his word for it and I bought the car. I get to the dealership and be just rushed me though to quickly look at the car and go sign the paperwork. I was promised to get the fancy giant bowtie experience and I was lied to about that as well. As I seen a few other get it other than me. I buy the car and I get home to find tons of scratches and a door ding, not only that but the car smelled like diesel fuel when it was sitting in my garage. I contact the salesman and he tells me to bring it back in on my expense of fuel to have the door ding and scratches fixed. So I brought the car back and they quickly went through It and I get home and find buff trails everywhere. So I take it back for the second time and they had it for not even 2 hours and I get it back and I tried to look at it the best I could and it was cloudy so I didn't see any issues. 2 days later I have it in the sunlight and about half the car still has buff trails and now they won't respond to me. So learn from my experience and steer clear of this dealership. They only care about the money not the customer read more

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Great pre-certified buying experience. We bought a certified pre-owned 2011 ML-350 from Matt and we absolutely love it! One complaint - there are NEVER any snacks in the customer lounge! Whats up with that?? read more

Sears Imported Autos - There are NEVER any snacks in the customer lounge! - Car Dealers Near Me - Minnetonka, Minnesota

I recently purchased a c-300 from here. First, the car was poorly detailed when I test drove, so they said they would redo it and have it done by the next day when I came to pick it up. That was not done and one of my tire's air pressure was 10 below what it was supposed to be. They didn't add air as was said would be done. Finally, there were minor issues that appeared about 3 months after purchasing the car (e.g. needing new break pads and rotors) even after the car was certified and "inspected". I highly recommend trying a different dealership! read more

Absolutely 5 Star Service from the time that I called to my arrival in the service bays to walking out the door. Chris on the phone and Bill in the Service area were all truly exceptional with their professionalism, attentiveness, follow up and follow through and overall just great demeanors - made my service experience more than I expected. Well done Sears MB Service! read more

My response to dealer: We discussed my trade 4 days before I picked up the car. The used car manager and the General Manager knew we were insulted by the low offer. I had to call and drive around to get pricing on my own because I knew Sears was being unfair. At the end of the day we should've been able to come to an agreement that worked for both of us. A customer shouldn't have to jump thru these hoops when trading a vehicle. Did you really call 3 dealerships? Because I found three (including cars.com offer) dealerships offering me a lot more without even trading. I did tell the sales person I was offered more money.from another dealer. He didn't mention anything about Sears buying it for that price so I could save on the taxes. Paying for tabs on the trade AND the new car is absurd. The wheels and tires were on back order. The aftermarket were priced way higher than other places. They also needed to be ordered in advance. If the factory wheels weren't back ordered I would've paid the premium price but not over priced aftermarket. The sales person was responsive and answered my questions so I could get them from a place with better prices. I was expecting better and fair service from Sears. I'm not the type to leave reviews but this time I felt it was my obligation. I stand behind my review. This is my first time buying a Mercedes. I would say my past experiences with other car brands has been better. I was expecting white glove service from a luxury brand like Mercedes but this dealership fell short. First of all, Mercedes didn't give any updates when the car shipped with no estimated time or updates on delivery. Second, Sears Imports offered me far below trade value for my Jeep. They also told me I needed to pay for another year of tabs on my Jeep to trade it. I found two other dealers offering to buy my Jeep for $4000 more than Sears. It was a huge insult that I had to sell my car to another dealership rather than trade it for my Mercedes which would've saved on the taxes. This is by far the worst experience I've ever had buying a vehicle. If I hadn't waited 6 months for my car I would've walked away. The dealer who bought my Jeep didn't ask me to pay for a year of tabs so that saved me another $400. I'm also disappointed that the dealer didn't have tires in stock for winter. I had to go with an another vendor for this. The wheels Sears could order were twice the price plus labor read more

I bought a car from Sears last year. The salesman lied to me and the service is horrible! Now I have a car that looks like a damn Christmas tree with all the lights on. I would never recommend buying cars from this dealership! read more

Very disappointed in MB and the service manager at Sears. I have a 2017 GLE350. While driving on the interstate a body part fell off going 75mph. It was the rear spoiler plastic above the window. There was no bump, no rock and no outside influence. Parts should not be falling off a MB after 4-5 years. Service manager was a clown. Tried to feed me some crap about "it could have been a rock". There are no other scratches. He went to MB National and they said they can't help. This dealership and MB in general have gone downhill. I was not asking for a freebie but some discount on something that should NEVER happen. They no longer stand by their brand. Save money, go someplace else and avoid bad service and $230 oil changes. read more

We had a wonderful experience at Sears Imported Auto's. Ben Grunewald was a great help, he showed us vehicles that met our requirements, answered all of questions promptly, and was very accommodating and knowledgeable. The selection of Used Vehicles was great and the inventory for used vehicles was elevated and superior to other dealerships we went to. The quality of the Used Vehicles that of a high caliber, despite the current automobile situation. We love our new to us Used SUV and we will definitely come back to Sears to Ben for the next purchase. Thank you for making the process seamless. read more

BEWARE: "bait-and-switch" is used at Sears Imported Autos On May 7th 2020 I bought a 2016 GLC at Sears Imported Autos. Unfortunately, the bait-and-switch was used by their salesman and it resulted in a purchase price that was at least $2000 more than I should have been charged. The salesman had lied to my face when he offered 0% financing on May 5th, an offer that suddenly disappeared two days later . I was deeply insulted by this intentional deception. I wanted the car but could not deal with this dishonest salesman. I considered going to his manager but determined that the manager was very likely in on the deception. So I accepted their price and held my nose while completing the paperwork. Please note that the salesman's deception was not a mistake. This salesman had been selling cars for over 30 years when he showed me a listing of special financing offers presented on Sears Imported Autos letterhead. He then very specifically pointed to the "0% Financing for 36 Months" offer and stated that "you might want to take advantage of this special offer". The trick was the 0% financing had already ended in the previous month when the offer was made to me. If you value integrity and honesty, you should NOT purchase a car from Sears Imported Autos. read more