We worked with a few different employees of this business over a few days before purchasing a used…read morevehicle. Everyone was very nice, forthcoming, and helpful. The only issue we had is that a few of the cars we'd seen online were no longer available when we went to view them - it would be good if those pending sale were marked as such to make shopping easier. Overall a fair car buying experience!

Very disappointing...  I have a 2025 Crosstrek.  And have…read morebeen having some on-going issues. * My auto start doesn't seem to work consistently.  Seems to work once every 3-5 times I try to use it. * There is also a blown out/crackling speaker in the back of my SUV - makes a loud static noise when the volume is above 12. * I also am unable to open my trunk, oftentimes having to use a crowbar to open it.  I shouldn't have to break into my own car just to use it. * Also, When it is cold out the inside of my car gets frosted up.  So I am having to scrape the inside of my windows as well as the outside.  This should not be happening!  This is my first Subaru vehicle and this has not been a good experience at all!  I have paid a lot of money to Subaru, only to have a broken supposedly brand new vehicle.  What can be done about this?  I am not going to keep making payments on vehicle that has ongoing issues and IS supposed to be "brand new". The Minnessota Lemon law states: "The Minnesota lemon law covers new motorvehicles purchased or leased in Minnesota.The law covers passenger automobiles, aswell as pickup trucks and vans. The self propelled motor vehicle chassis or vanportion of a recreational vehicle is alsocovered. That means that as long as the"lemon" problem covers warranted portionsof the chassis and van portion of arecreational vehicle, the entire recreationalvehicle may be subject to replacement orrefund!"I have not heard from Subaru - dobt I even will. Kimber Whitman-Marzano

Kata is wise and a straight-shooter. I appreciated his sincerity…read more A highlight of our conversation was "Jordan or James". We agreed, and I told him if we hadn't I wouldn't have bought the car.

I will never buy a car from this dealership again! Kata, who was the salesperson, is about the…read moreworst person I ever dealt with when buying a car. First of all he doesn't negotiate at all. Barely got him down less than $200. The only reason I bought the car is because my mechanic had it checked out and there were no codes on it. So the car itself is okay, but this salesperson was rude and obnoxious. I didn't really feel comfortable when going through the transaction but I did go through it. He wasn't too terrible that day, but more than a week later I had to go back to the dealership because I still hadn't received my plates. I just simply asked him about it and said I was concerned about it. This guy was a first class jersey! He actually attacked me and started cursing at me, saying that I thought he was trying to screw me! I was just simply asking about the plates, and he got extremely defensive. What a jerk! It amazes me that the dealership has been open as long as it has. Treating people like that, you usually shut down. Believe me I am telling everybody I know about this place and hopefully it will affect people from actually buying a car from them. What horrible customer service!

I purchased a vehicle from CarMax on Feb 20th and they had it shipping out of MA within a day and…read moreby Feb 28th they killed the EV's 12V battery by failing to put it in transport mode and plugging it in. The vehicle was then stuck in Chicago for 4 WEEKS. They failed to follow warranty processes of car manufacturers and tried to tell me they couldn't get it serviced until April 14th. I called the manufacturer and they got the service appointment moved up to March 19 (three business days after I called). The manufacturer had to do everything to get the situation resolved as CarMax didn't help but tried to claim credit that their team got the appointment moved up. CarMax got the vehicle back on March 24th and couldn't get transportation arranged for 4 days. Remember they originally shipped it out in one day but the local General Manager tried to tell me it was so extremely complex to ship this vehicle thus the delay. The vehicle is still not here five weeks after purchase; Chicago is only 6 hours from us. I will never buy another vehicle from them again. We have to ask for updates while everyone up to the store manager just makes excuses. If it weren't for the EV configuration, I would have bought from someone else a month ago.

Let me start by saying it's been a HORRID last 2 years for me. From losing a job (FOUND A NEW…read moreONE!), not having an apartment work out and moving back home with my parents, lost my only car from a crash, and having to walk to work in -20 weather everyday during winter 5 days a week. I tried so hard. I felt like giving up. Everything I thought I had was gone. It all went downhill. I decided to save and chance it going to buy a new car. My team at Carmax worked their tails off. It felt like my hopes at first were low due to being rejected by almost ALL car companies. (Ford, chevy, VW, ect!) CarMax made my process easier than the others! But why? I used the app to find my prequalified options and finally found the ONE! She was a beauty. I said to myself "that's my car" I still cringed at the thought of rejection hence my credit score, REPO history I was trying to grow and overcome... within the minutes of finding the car, I did a loan application. I kid you not 3 minutes later I have a blue sparkly screen that said "CONGRATULATIONS YOU HAVE BEEN APPROVED" I cried.... it worked fast for me. I was shocked. I was astounded by how fast the application was and approval and how EASY. The next day at work I was getting eager and nervous and doubtful still! Like "maybe it was fake?" So I read reviews and of course all companies have them. You can't honestly base someone else's experience off yours. So I doubted half the fake reviews that consisted of people probably never bought a car from them anyway! Bianca from the team called me to catch up and confirm the process to tell me how things were going. She even asked me how I was doing and how she was excited to say it was approved.... Soon after Brianna a sales rep called and confirmed and told me I needed insurance on the car & a deposit and I could come in. So I agreed and said I'll do it in the morning. The morning comes I get eager, I buy the insurance hoping to god it wasn't fake or false hope because the application, it was just simple and fast. My other dealership experience with ford was 4+ hours!!!!! I got eager & called CarMax and said "it's done" and I'm eager for the car. CarMax people called me back saying "COME IN ITS READY!" So I drove 2 hours to the CarMax my car was at. On my way down about 1 hour in JOHN from CarMax said "I'm sending a fast application so we can hurry the process and get you in your car fast!" John was amazing. He listened to me rant how excited and how far I'm coming for my car. John listened to me on the phone and it was the most humane conversation I had with someone in a long time. It was my 1 good thing that's happened to me in a whole 2 years. It felt like a true "CarMax Miracle " I had a giant bow on my car when I turned around!!! It was so beautiful. My heart melted. I felt relieved. I could breath for once and go home in my car!!! We go in and finish my down payment & he handed me the keys. I drove off with the biggest grin! what I received was the best customer service & professional opinion/help. I have never doubted the experienced staff at CarMax I never doubted the team/business. I doubted myself. And I never doubt Anyone at CarMax because The integrity, courage and pride is all attributes that were displayed. when in hopes to purchase a car, I will never doubt CarMax with professionalism. In this case, it was about Helping me and making my life a little bit more better. NOT ONCE WAS IT The dealer saying "this car" or "you are only allowed this car" or something the dealer wants to sell you. It was all WHAT I WANTED. I've been to about 8 dealers both corporate & local. This was the FIRST THAT DID NOT SELL ME A CAR BUT SOLD ME A FRIENDSHIP AND LOYALTY. I PROMISE YOU CAN WALK IN AND YOU WONT BE SHOVED IN A CAR YOU HATE OR DON'T EVEN LIKE. YOU made my life better. I can now go to work with ease and go home not freezing and crying from exhaustion. I CAN GO HOME TO VISIT MY FAMILY. Thank you. P.s thank you for the free snacks and drinks provided by my CarMax CarMax, Maplewood, MN & online services. I love my new Car

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Bob M was great. Gave enough info, but no push. Overall a great experience. He found a nice…read morediscount and a reasonable trade in value.

My boyfriend and I were between 2 cars - one here and one at Ford down the street…read more We called before hand like we always do and the front desk lady was wickedly rude. When we arrived shortly later we also found out quickly she was racist. Car sales guy was nice.

Our experience with this dealership was extremely frustrating. We purchased a vehicle sold to us as…read morea brand-new Cadillac. Soon after taking delivery, we identified a defect that should have been caught and disclosed before the sale. When we brought this to the dealership's attention, they refused to address the issue and instead pushed us to contact GM/Cadillac, claiming it was strictly a manufacturing problem. There was no effort to assist, advocate, or offer a reasonable resolution. The lack of transparency and post-sale support was very disappointing. Buying a new vehicle should come with honesty and accountability. Based on our experience, I would advise others to proceed with caution.

I took my Cadillac SRX to Luther Cadillac for maintenance, and two days later, the check engine…read morelight came on. I returned for a check-up and was told there was a leak in the flex pipe. When I spoke with the manager, Eric Hagen, he admitted there was a correlation but refused to acknowledge they caused the issue. That didn't sit right with me. I'm not a mechanic, but the timing is suspicious. What's worse, they quoted me $2,500 to fix it--after I'd already spent over $1,000 on maintenance. The manager was cold, defensive, and seemed more interested in the money than helping a customer. I expected better from a dealership like Luther Cadillac. I won't be returning.

Jake and Craig took great care of us yesterday buying our new family car when a sedan no longer…read moreworked for our expanded household. We bought our F150 from them three years ago, and were excited to work with them again for our new Edge. They've got a great set up with their mechanic Brian on hand, and take great care into sourcing aftermarket warranties so you don't ever have to worry about buying used. 10/10 would recommend, thanks guys!

From the owner: CarFit of Vadnais Heights sells quality used cars at great prices. Our knowledgeable sales staff is…read moreready to help you find a vehicle that exceeds your expectations.

Great service the owner was very nice and helpful! Helped me find a winter car I was looking for…read more Thanks, Ben

From the owner: Auto sales & repair. Best rates & prices…read moreCertified mechanics