Kata is wise and a straight-shooter. I appreciated his sincerity…read more A highlight of our conversation was "Jordan or James". We agreed, and I told him if we hadn't I wouldn't have bought the car.

Called numerous times. Always a recording. Couldn't leave message because "mailbox is full"…read more Finally got a salesman. Couldn't check something on the car because he wasn't at the lot. Lousy attitude on phone. No wonder the stereotype. So typical.

I purchased a vehicle from CarMax on Feb 20th and they had it shipping out of MA within a day and…read moreby Feb 28th they killed the EV's 12V battery by failing to put it in transport mode and plugging it in. The vehicle was then stuck in Chicago for 4 WEEKS. They failed to follow warranty processes of car manufacturers and tried to tell me they couldn't get it serviced until April 14th. I called the manufacturer and they got the service appointment moved up to March 19 (three business days after I called). The manufacturer had to do everything to get the situation resolved as CarMax didn't help but tried to claim credit that their team got the appointment moved up. CarMax got the vehicle back on March 24th and couldn't get transportation arranged for 4 days. Remember they originally shipped it out in one day but the local General Manager tried to tell me it was so extremely complex to ship this vehicle thus the delay. The vehicle is still not here five weeks after purchase; Chicago is only 6 hours from us. I will never buy another vehicle from them again. We have to ask for updates while everyone up to the store manager just makes excuses. If it weren't for the EV configuration, I would have bought from someone else a month ago.

Let me start by saying it's been a HORRID last 2 years for me. From losing a job (FOUND A NEW…read moreONE!), not having an apartment work out and moving back home with my parents, lost my only car from a crash, and having to walk to work in -20 weather everyday during winter 5 days a week. I tried so hard. I felt like giving up. Everything I thought I had was gone. It all went downhill. I decided to save and chance it going to buy a new car. My team at Carmax worked their tails off. It felt like my hopes at first were low due to being rejected by almost ALL car companies. (Ford, chevy, VW, ect!) CarMax made my process easier than the others! But why? I used the app to find my prequalified options and finally found the ONE! She was a beauty. I said to myself "that's my car" I still cringed at the thought of rejection hence my credit score, REPO history I was trying to grow and overcome... within the minutes of finding the car, I did a loan application. I kid you not 3 minutes later I have a blue sparkly screen that said "CONGRATULATIONS YOU HAVE BEEN APPROVED" I cried.... it worked fast for me. I was shocked. I was astounded by how fast the application was and approval and how EASY. The next day at work I was getting eager and nervous and doubtful still! Like "maybe it was fake?" So I read reviews and of course all companies have them. You can't honestly base someone else's experience off yours. So I doubted half the fake reviews that consisted of people probably never bought a car from them anyway! Bianca from the team called me to catch up and confirm the process to tell me how things were going. She even asked me how I was doing and how she was excited to say it was approved.... Soon after Brianna a sales rep called and confirmed and told me I needed insurance on the car & a deposit and I could come in. So I agreed and said I'll do it in the morning. The morning comes I get eager, I buy the insurance hoping to god it wasn't fake or false hope because the application, it was just simple and fast. My other dealership experience with ford was 4+ hours!!!!! I got eager & called CarMax and said "it's done" and I'm eager for the car. CarMax people called me back saying "COME IN ITS READY!" So I drove 2 hours to the CarMax my car was at. On my way down about 1 hour in JOHN from CarMax said "I'm sending a fast application so we can hurry the process and get you in your car fast!" John was amazing. He listened to me rant how excited and how far I'm coming for my car. John listened to me on the phone and it was the most humane conversation I had with someone in a long time. It was my 1 good thing that's happened to me in a whole 2 years. It felt like a true "CarMax Miracle " I had a giant bow on my car when I turned around!!! It was so beautiful. My heart melted. I felt relieved. I could breath for once and go home in my car!!! We go in and finish my down payment & he handed me the keys. I drove off with the biggest grin! what I received was the best customer service & professional opinion/help. I have never doubted the experienced staff at CarMax I never doubted the team/business. I doubted myself. And I never doubt Anyone at CarMax because The integrity, courage and pride is all attributes that were displayed. when in hopes to purchase a car, I will never doubt CarMax with professionalism. In this case, it was about Helping me and making my life a little bit more better. NOT ONCE WAS IT The dealer saying "this car" or "you are only allowed this car" or something the dealer wants to sell you. It was all WHAT I WANTED. I've been to about 8 dealers both corporate & local. This was the FIRST THAT DID NOT SELL ME A CAR BUT SOLD ME A FRIENDSHIP AND LOYALTY. I PROMISE YOU CAN WALK IN AND YOU WONT BE SHOVED IN A CAR YOU HATE OR DON'T EVEN LIKE. YOU made my life better. I can now go to work with ease and go home not freezing and crying from exhaustion. I CAN GO HOME TO VISIT MY FAMILY. Thank you. P.s thank you for the free snacks and drinks provided by my CarMax CarMax, Maplewood, MN & online services. I love my new Car

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Bob M was great. Gave enough info, but no push. Overall a great experience. He found a nice…read morediscount and a reasonable trade in value.

My boyfriend and I were between 2 cars - one here and one at Ford down the street…read more We called before hand like we always do and the front desk lady was wickedly rude. When we arrived shortly later we also found out quickly she was racist. Car sales guy was nice.

5 star experience! I have bought 5 vehicles in the last 7…read moreyears and none of those vehicles have been purchased within 200 miles of my home. I shop for the best available vehicles and at the best price. The Team at Luther Cadillac far exceeded my experiences with past dealerships. This was the first time my complete shopping experience was conducted over the phone, email, FaceTime, and mail. The vehicle arrived today and its is exactly as described. The interior is spotless and no unmentioned discrepancies on the exterior. I will continue to shop their website and I recommend you do the same. If you live nearby you have to make Luther Cadillac a must when shopping for a new or used Cadillac and for any other make vehicles they have in their inventory. Special thank you to; Bryan Stopplelman Adam Burns Vang Yang Megan Erickson

This was my first Cadillac and first EV. I came in well informed, but still had a few real-world…read morequestions as I was preparing to make the switch to something new. Dave Ingram was excellent to work with throughout, knowledgeable, responsive, and straight to the point in the best way. When I finally selected my new EV SUV, he was able to arrange for the perfect one to be transported in from an out-of-state dealership. He made the process feel easy without ever overdoing it or adding pressure. After delivery, we noticed a minor cosmetic factory issue, and Dave quickly stepped in and took care of it for us with minimal hassle. It was fixed in about a half hour while I waited. Overall, it was a smooth, low-stress experience with great follow-through both before and after the sale. I'd confidently recommend both Dave Ingram and the dealership to anyone looking at a Cadillac or making the jump to an EV.

Jake and Craig took great care of us yesterday buying our new family car when a sedan no longer…read moreworked for our expanded household. We bought our F150 from them three years ago, and were excited to work with them again for our new Edge. They've got a great set up with their mechanic Brian on hand, and take great care into sourcing aftermarket warranties so you don't ever have to worry about buying used. 10/10 would recommend, thanks guys!

From the owner: CarFit of Vadnais Heights sells quality used cars at great prices. Our knowledgeable sales staff is…read moreready to help you find a vehicle that exceeds your expectations.