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    CarMax

    3.0 (42 reviews)
    Closed 11:00 am - 8:00 pm
    Updated over 3 months ago

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    2 years ago

    straight forward pricing. decent cars. Good customer service. Have purchased two cars from here And will again

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    2 years ago

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    5 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    3 years ago

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    7 years ago

    Wonderful experience. Completely satisfied! THANK YOU BOB!!! You are a great salesman and left with a great car! So very happy! :)

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    7 years ago

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    8 years ago

    The staff was friendly and not pushy. I went in with a car in mind I wanted to buy. The price was fair and I am satisfied with my choice

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    5 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Everything was upfront, no tricks and super fast!!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Maplewood Imports

    Maplewood Imports

    (7 reviews)

    Love my Mercedes that I bought here, hate the service at this dealership…read more We bought my car used and it had a few little issues with warning lights not going off (the SOS alert--the Euro equivalent of OnStar). The sales guy promised to fix that and a bunch of other things...but the moment we signed for the car all the promises evaporated. I know. I shoulda got it in writing. Salesdude is now retired. This year, we had a problem with the ignition. We knew exactly what needed to be done but didn't have the tools/parts to do it--so we took it to the dealer. We told them what services we wanted performed, but they still charged us for expensive diagnostic work. They also left (completely non-ignition-related) parts of the engine only loosely attached (i.e. caps, plugs, etc.) and in some cases not connected at all. They also stated that they would clean/detail the car as a complimentary service--which they didn't do, but whatever, we weren't expecting or paying for that. And then... ...things started breaking. I'm not saying it was the dealer's fault, but it's a really weird coincidence that I had NO problems until that one, and after we brought it in, there was a veritable onslaught of minor issues (all of which, thankfully, my husband was able to repair himself). Repair costs are also incredibly expensive. That's typical with a dealership mechanic, though. Maybe I'd purchase another car from them, but I'd be sure to get every promise in writing before signing anything. Smarmy.

    I have been doing business with Maplewood Imports, now Mercedes of St. Paul (aka Morrie's) for…read moreabout 20 years. It is always such a pleasure to go to this dealership. I have never received anything but excellent 5 star service. Just this past week I received the same excellent service with their personal "white glove" treatment by Service Technician (Jeff H.), Service Advisor (Tony A.) and Service Manager (Justin M.). So many other businesses can learn from your model of customer care. In a nutshell, I just want to say THANK YOU. Keep doing what you are doing. It is worth the price. My best to all of you. Greg N.

    Kline Nissan - Nissan Maxima

    Kline Nissan

    (60 reviews)

    I have always experienced exceptional service from service techs Ivan, Ryan and Tristan. I had two…read moreNissan Rouge SLs and went to Kline for over 6 1/2 years. Best service experience I have ever had. Communication throughout the process was outstanding. One of the vehicles I had owned prior using Kline for service. The second one I purchased from Kline. I was treated the same with both vehicles for service. Any minor issues were resolved quickly and professional after being reported. I would highly recommend this dealership for service. Additionally, their prices are competitive with other service shops, including tires which I had bought from them too.

    Worst Service Department ever! Right foot does not know what the left foot is doing…read more At 8:15 AM on Thursday, January 16, I brought my leased Platinum Rogue, at 5,540 miles, in for a scheduled oil change and tire rotation and to check the cruise control function which has not worked since I leased the vehicle. The service advisor said I could override the intelligence system and use cruise control the "old way" with no intelligence features. The Platinum model is loaded with intelligence features and he was suggesting I operate this function without it. I asked that it be looked at and repaired to the way it should work. I had to follow-up later in the day to find out the status of vehicle. The service advisor indicated they ordered the parts to repair the cruise control system and would need to keep the vehicle overnight. I asked if the repairs could be completed the next day (Friday, January 17) by late morning/early afternoon. The service advisor said this would be no problem. The following day, I heard nothing so I followed-up with them, again, and the service advisor said the parts were in and he was waiting for a technician to become available. Again, I heard nothing further so I had a friend drive me to the dealership late afternoon. I talked to a different service advisor who checked on my vehicle and returned from the shop to tell me the technicians forgot to work on my vehicle. I returned two hours later (15 mins before closing), the vehicle was completed, and they charged me $70.00+ for the oil change and tire rotation service. I asked that this be waived due to the inconveniences. The service advisor said "No." The next day, I attempted to start my vehicle, remotely, in the sub-zero temperatures only to find out the hood was left open which prevented the vehicle from being started remotely. Also, there was a significant amount of oil and dirt on my new car mats. This was a very frustrating experience and not the first time this Service Department has had below standard performance.

    Tesla - When bumper was taken off to replace Bluetooth for charging port. Which still doesn't work properly.

    Tesla

    (7 reviews)

    I took our new 2022 Model X into the Tesla Maplewood Service Center to have it serviced because of…read moreissues from delivery, our turning signal wasn't working. I took it in and was given the dirtiest loaner (Tesla vehicle) that I've ever seen. I took this in for the same problem twice. After that I was told that our car had new software and new turning signal. When we got on the highway we noticed lots of wind noise coming from the repaired side door. I opened the door and they forgot to put the door seals back on. So after a week or so we took our brand new X back in to service and received yet another filthy, banged up smelly loaner. Hours later Tesla called said it was fixed. We took a test drive with the service tech and we duplicated the issue again. I showed him where the seal was damaged and that that's where the noise was coming from. I was told to drive for a few days to see if it were just a temporary thing. It wasn't.. then Tesla mobile came out and that the protection tape was left on causing the seal to warp around window points. So we would have to take it back in for a new seal. At this point Tesla told me that this is how the seal comes to them. While the tech looked through our car he noticed that his service crew didn't put back some of the parts that were taken off for repair. It only took about five minutes to fix. At this point I didn't want Tesla's service center to touch our X again because of all the issues. So I went around the whole car and took pictures of the unfinished repairs. There were lots of imperfections with our Model X when we got it. They had us write everything down on paper and they gauge it to their technicians (eden Prairie, MN). This was to far of a drive so we chose Maplewood location. HUGE MISTAKE! Needless to say that there's still a lot of unfinished repairs but we're dealing with them. We do LOVE the X despite horrible experiences with the Service Center Repairs.

    Got all my ducks in a row. Spoke to Julian at corporate office. Jullian was very helpful and polite…read moreand excited to help me. We spoke and had a for sure understanding of how things will work. It wasn't until Michael from maplewood mn Tesla location got involved that the deal fell apart. He was VERY rude, had nl idea what he was talking about, and made several personal insults during our phone call. I plan on driving 1 hour out of my way to make sure i never give Maplewood store ANY of my business and I will be relaying with the Tesla communities and Forums in wisconsin/Minnesota area to do the same. They lost a customer for life, and I hope many more with that kind of attitude.

    Long's Auto Place

    Long's Auto Place

    (14 reviews)

    My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

    I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!

    CarMax - usedcardealers - Updated May 2026

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