I have had to use a towing service a handful of times in my 33 years. I always hate calling tow…read morecompanies/garages. I never know what I am going to get. Normally I get a rude person that seems annoyed. This was not the case. I wish I could remember this gentleman's name but he was amazing. He made it out to me within 20 minutes, told me what was wrong with my car (what to tell the shop as I am not even a little handy with cars), and had it moved right away. I did not know he only took cash Which I did not have on me. No worries, brought me to the gas station down the road. Wish more people were like B & K towing. Phenomenal customer service!

Brad was very quick and helpful! I needed a tow from Saint Paul to Hastings and he made it happen…read morebefore the inevitable snow emergency hit, highly recommend using them for your towing needs!

Had a great experience purchasing a 2013 Chevy Cruze from them. They were honest with me, and…read moreanswered all my questions. I also got a great deal on the car, and they helped make the process very smooth. You should absolutely check them out!

Bought a 2001 car here last year in summer and by winter (4 months later) it had been in the shop…read moretwice already! First was alternator problems then was battery problems. To this day I still have issues with it. Just another used car place that'll do what they can to scam you.

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

I'm absolutely outraged at how Maplewood Toyota handled what should have been a simple fix. After…read morelosing my key fob with the chip, I towed the car in, bought a replacement, and eventually found the original key that worked. Yet when I returned during my lunch break, demanding they simply test the key and return my car if it worked, they refused because "the technician wasn't there." No actual diagnostics were needed--just a test drive! I had to involve a manager since they were treating me dismissively, dragged the process out to try and make me late, and still charged me for diagnostics, even though nothing was wrong with the car. Too bad I have a great employer who understood. They tried to steal time and money from me, for absolutely no valid reason. This is fraud, plain and simple.

Love my Mercedes that I bought here, hate the service at this dealership…read more We bought my car used and it had a few little issues with warning lights not going off (the SOS alert--the Euro equivalent of OnStar). The sales guy promised to fix that and a bunch of other things...but the moment we signed for the car all the promises evaporated. I know. I shoulda got it in writing. Salesdude is now retired. This year, we had a problem with the ignition. We knew exactly what needed to be done but didn't have the tools/parts to do it--so we took it to the dealer. We told them what services we wanted performed, but they still charged us for expensive diagnostic work. They also left (completely non-ignition-related) parts of the engine only loosely attached (i.e. caps, plugs, etc.) and in some cases not connected at all. They also stated that they would clean/detail the car as a complimentary service--which they didn't do, but whatever, we weren't expecting or paying for that. And then... ...things started breaking. I'm not saying it was the dealer's fault, but it's a really weird coincidence that I had NO problems until that one, and after we brought it in, there was a veritable onslaught of minor issues (all of which, thankfully, my husband was able to repair himself). Repair costs are also incredibly expensive. That's typical with a dealership mechanic, though. Maybe I'd purchase another car from them, but I'd be sure to get every promise in writing before signing anything. Smarmy.

I have been doing business with Maplewood Imports, now Mercedes of St. Paul (aka Morrie's) for…read moreabout 20 years. It is always such a pleasure to go to this dealership. I have never received anything but excellent 5 star service. Just this past week I received the same excellent service with their personal "white glove" treatment by Service Technician (Jeff H.), Service Advisor (Tony A.) and Service Manager (Justin M.). So many other businesses can learn from your model of customer care. In a nutshell, I just want to say THANK YOU. Keep doing what you are doing. It is worth the price. My best to all of you. Greg N.

I will NEVER go anywhere else after my experience today! On Friday, May 15, 2026 I brought my 2016…read moreNissan Maxima in for my appointment for diagnostics, and inspection. Because I have a warranty I needed a dealership to inspect it and run it past the warranty company. Once they inspected and agreed with my mechanics diagnosis that it was the wheel bearing they contacted the warranty company, and when the warranty company said wheel bearings are covered, I assumed I would have to make another appointment to get it fixed. I was so glad to be wrong when Kline told me if they have the part they can fix it for me today! I was there for almost 4 hours as they finished it a little before 3, and my appointment was at 11. I would really like to shout out Drew specifically, as he gave me periodic updates about everything with my car and didn't act annoyed at all with my questions and explained everything very well. He was very kind and extremely helpful. I'd also like to shoutout everyone who worked on my car I just don't happen to know them by name. I'd also like to point out that not only did they inspect and diagnose my car, replace the wheel bearing even though they were insanely busy, but they also aligned all 4 tires, and also ran it through the car wash. Kline has a very welcoming atmosphere and very friendly, and helpful staff. They have a very nice and comfortable waiting area *i'd know as I was there for close to 4 hours ;) * It was by far the best experience i've ever had when dealing with my car which was amazing as getting anything repaired with a car is pretty much always stressful! I appreciate them and everything they did for me today! I would highly recommend them to everyone! -Morgan Heintz

I have always experienced exceptional service from service techs Ivan, Ryan and Tristan. I had two…read moreNissan Rouge SLs and went to Kline for over 6 1/2 years. Best service experience I have ever had. Communication throughout the process was outstanding. One of the vehicles I had owned prior using Kline for service. The second one I purchased from Kline. I was treated the same with both vehicles for service. Any minor issues were resolved quickly and professional after being reported. I would highly recommend this dealership for service. Additionally, their prices are competitive with other service shops, including tires which I had bought from them too.

Wasn't very impressed, an oil change with an appointment take a good 2 hours, horrible. what's the…read morepoint of having an appointment?

Worst customer service! I left messages and no response. I even left text messages and nothing.read more

I took our new 2022 Model X into the Tesla Maplewood Service Center to have it serviced because of…read moreissues from delivery, our turning signal wasn't working. I took it in and was given the dirtiest loaner (Tesla vehicle) that I've ever seen. I took this in for the same problem twice. After that I was told that our car had new software and new turning signal. When we got on the highway we noticed lots of wind noise coming from the repaired side door. I opened the door and they forgot to put the door seals back on. So after a week or so we took our brand new X back in to service and received yet another filthy, banged up smelly loaner. Hours later Tesla called said it was fixed. We took a test drive with the service tech and we duplicated the issue again. I showed him where the seal was damaged and that that's where the noise was coming from. I was told to drive for a few days to see if it were just a temporary thing. It wasn't.. then Tesla mobile came out and that the protection tape was left on causing the seal to warp around window points. So we would have to take it back in for a new seal. At this point Tesla told me that this is how the seal comes to them. While the tech looked through our car he noticed that his service crew didn't put back some of the parts that were taken off for repair. It only took about five minutes to fix. At this point I didn't want Tesla's service center to touch our X again because of all the issues. So I went around the whole car and took pictures of the unfinished repairs. There were lots of imperfections with our Model X when we got it. They had us write everything down on paper and they gauge it to their technicians (eden Prairie, MN). This was to far of a drive so we chose Maplewood location. HUGE MISTAKE! Needless to say that there's still a lot of unfinished repairs but we're dealing with them. We do LOVE the X despite horrible experiences with the Service Center Repairs.

Got all my ducks in a row. Spoke to Julian at corporate office. Jullian was very helpful and polite…read moreand excited to help me. We spoke and had a for sure understanding of how things will work. It wasn't until Michael from maplewood mn Tesla location got involved that the deal fell apart. He was VERY rude, had nl idea what he was talking about, and made several personal insults during our phone call. I plan on driving 1 hour out of my way to make sure i never give Maplewood store ANY of my business and I will be relaying with the Tesla communities and Forums in wisconsin/Minnesota area to do the same. They lost a customer for life, and I hope many more with that kind of attitude.

Went in for an oil change and 36K service. The lobby was clean, quiet and hospitable with great…read morecoffee, snacks and seating. I sat in the showroom cars without being interrupted by a salesman. Bo, my service advisor, was absolutely outstanding! I would definitely recommend this dealership when servicing your Volvo. Bo being your advisor would be a bonus point!

My fiance and I has been trying to do business with Kline Volvo. She's bought cars there in the…read morepast she swore by it! Lifelong customer, her daughter has a Volvo, her dad that passed away love them..... a whole bunch of other incentives. We go out there and see the car one day I live in Duluth 235 miles away almost. We go and test drive the car the next day on our way out of town the next day we do the financing & they sell the car........didn't call or nothing and generally acting like they just didn't want her business anymore. I don't know what happened? We have 767 credit & $3500. My fiance put 10 k down a year ago? I truly hope being a bi-racial couple isn't the problem........

My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!