DO NOT GO HERE! My mother just left and the dentist did her extraction without checking if the anesthesia was working. She held her down so she wouldn't move and kept yelling at her to do not move. She grabbed her face aggressively while pulling her tooth out without anesthesia. Once she was done she left the room. The medical assistant was there to witness and just said that's how the dentist is. THIS IS UNPROFESSIONAL AND INHUMANE She has high blood pressure and her vitals were not taken before and after the procedure. No antibiotics prescribed and she still has a swollen face after a week and a dry socket read more

We stopped coming to this office after a few mishaps with our care and the general experience with the office staff. We had started coming in 2020 and were initially impressed with the thoroughness of the exam and kindness of the clinical staff. The dental hygienist was especially kind and helpful in explaining everything she was doing or recommending. That said, the end of the visit was off-putting. After the cleaning, x-rays, and exam, they ushered me into a room to discuss recommended treatments and payment. My husband was recommended veneers and other dental work to total over $11,000 after insurance. We declined most of what they recommended with the exception of the root canal. Looking back, we should have gone to an endodontist for his root canal, but Dr. Walia represented that she could complete it in the office. I drove my husband to the appointment, which ended up taking 4.5 hours after they initially told me 2. I took him home with a temporary crown, which fell off shortly after arriving home despite following the strict instructions to not introduce solids for a few hours. Upon going to a new dental practice, we were informed that the initial root canal was improperly done and needed further evaluation by an endodontist. Our last visit to this practice was in 2022 after we had an incident with billing and noticed the high turnover of staff at this location. In 2023, I received a bill from the practice despite not receiving care for almost one year. The bill was from 2021. I called the office who informed me that they had "forgotten" to submit to insurance and had attempted to file with the insurance carrier we had provided (United) in 2022. I informed them that the care I was being billed for occurred in 2021 and we had a different insurer at that time (Cigna), so United would likely deny the claim. The office staff attempted to tell me I'd need to still pay the bill or it would be sent to collections despite the care being performed 2 years prior and not going through the proper channels of filing with insurance. I had paid the coinsurance amounts due at the time of service and had receipts proving this information. They finally dropped the billing, but it definitely left a sour taste in my mouth and frankly, felt fraudulent. We will not come back to this office due to the lack of organization and poorly done root canal. I strongly feel that we should have been referred to an endodontist for this procedure, but am concerned this was not done in order to generate more money for the practice. I would caution others from receiving care here. read more

They tried to upsell my partner on a "deep cleaning" that was going to cost $300 out of pocket. After checking our insurance later, they were quoting a much more in depth cleaning and root care treatment, not a deep clean for "swollen gums". So that by itself is sketchy and a testament to always check your insurance policies before agreeing to treatment. They then proceeded to give the standard clean paid for by insurance in 10 minutes. We've been to enough cleanings to know when we're getting shorted and don't feel clean. Finally, my own appointment was scheduled for Monday at 9am and they called Friday to tell me the they were opening later now arbitrarily and I had to reschedule. No reason given to not be able to honor their posted hours and scheduled appointments. Not impressed overall. read more

This office has a turnstyle for staff. New staff every time I come. Called in am to reschedule that days appointment. I get there on the appointed time, x rays taken, put in chair. An hour later I am informed that they have called the dentist but he is not there. Very poorly run office. I do not recommend at all. read more

The dentist has no idea what she is doing! I have a temporary crown that she put on and am in pain. I walked out. Huge turnover in staff. I've been multiple times. This place needs to be shut down! I would rate them a zero! read more

Horrible. If I could give zero stars I would. I've been bringing my family to this dental office for two years so I can say I gave them a chance. Not only is the staff beyond rude and condescending especially one of the heavier girls in the front. The blonde with black Roots. I don't know her name but she is horrible. They will try and have you get work done you DONT need and yes I know this is true for months they've been pushing me to get crowns and I had another dentist tell me I did not need them. So why would so many people literally their whole staff tell me I need something I don't and another dentist says no you're ok? Also, They will try and ride up your bill as much as possible. Making appointments you did not ask or approve dates for? That's this dental office's specialty. When you try and cancel they'll try and charge you a $75 fee for an appointment you did not make. They aren't to be trusted you will regret it for sure. Maybe not right away but you will, guaranteed. Dentist here come and go I'm not sure for what reason but I'm sure there's one. Also, be weary of some reviews because they will tell you to give them a good review before you leave and before you have anything done. Can't tell you how many times they've asked this of me and I didn't want to unless I was sure they were good enough for a certain review. Which they aren't. Old reviews are not up to date with the staff they currently have. The great reviews on staff was from when those girls worked here they don't anymore. Whole new incompetent staff. The dentists bedside manner is on another level, Not in a good way either. read more

Highly recommend. I had previously posted a bad review, which I've deleted, due to one of their inept previous employees (temp crown inserted improperly and had to be yanked out of my skull, then temp crown fell out or broke 3 times). I went back today after going to a couple other over priced dental offices. Dr. Walia was as wonderful as I remembered and the rest of the staff are incredible. I am so happy to see they have the great staff in place now. read more

Dr. Walia no longer works at this location. No hygienist, new staff (Again) No early morning appointments, only open three days a week. That's a start! read more

Unfortunately this practice has resorted to harassing phone calls now.. A girl who claims to be new to the practice (she may be) has called me twice to see how I'm doing with the dental work that I had done back in August it's November! I did tell her that I was overcharged and requested my money back but, she basically called me a liar. I explained that I have the proof and she just upped her attitude. I asked her name multiple times to no avail. I just feel that some in the office are retaliating now. Please notice I said some not all. But, some is too many. read more

Best experience as a family we experienced. Great team.They took great care in answering our concerns and gave options to choose , team is very knowledgeable especially Tracy. Highly recommend . read more

My grandmother said that Dr. Walia was the best dentist she's ever had. She is very professional yet very caring and empathetic towards her patients. The staff is very welcoming and you can tell their patients are their number one priority. The entire staff is very professional and the new office is first-class. Wouldn't go to any other dentist office in the Dallas area. read more

Great dental office! Staff is warm and welcoming. We really enjoy Ridgepoint Dental as they go above and beyond to take care of their patients. read more

I don't want to make this long because I want people to read it but long story short, THIS PLACE IS AMAZING! I don't wanna call the staff "friendly" because that does them no justice but the best word i can think of is FAMILY! I've been multiple times and they never disappoint me. You would think they wouldn't get better but they impress me every time I go. Not just with me but how they interact with other patients & staff! I'm just sad that I haven't been coming here for years!!!!! read more

Wonderful Dental Office! The staff are very friendly and professional. I did not have insurance and they were able to offer affordable options to meet my needs. Dr, Walia was most thorough and kind; she has a lovely bedside manner and is equally determined to perform a perfect job. I left feeling well cared for at a very gracious cost, I signed up for their preventive program and am looking forward to my extra cleanings,It's only 3 months away, At Ridgepoint you feel like you are going to a spa, as a health care provider i would highly recommend ridgepoint and Dr,Walia and her outstanding staff jane read more

Great work, great price. Highly recommended. Go early to miss traffic. Open. On. Saturdays! read more

Dr Sweeta Walia is the best dentist I have ever seen. She is thorough and gentle, she listens and works with you on your dental wellness. For example, at the first exam, you don't get the laundry list plan that is overwhelming. She gives you a phased plan of necessary to proactive and then a watch list. Love it! Not overwhelming. Not painful. Finally someone that understands and mitigates patient fears of pain and costs. read more

Ridgepoint Dental of Keller - Nice clean modern and soothing office digs too! - General Dentistry Near Me - Keller, Texas

Dr Sweeta Walia and staff are great and caring for the patients. I was a little nervous when I first went in but after a while of being there I felt a little more relaxed. I didn't really have and pain it was more of the discomfort from the work that I had done. read more

I bought a groupon for a simple extraction with X-rays and consultation for my fiancé. It was a complex extraction of a left back molar so the groupon cost and I had to pay 167.00 dollars more on 06/10. Dr Sweeta Walia DDS was unable to do the extraction the area would not numb adequately so she sent him home on an antibiotic and no rx for pain. My fiancé was in so much pain Tylenol 1000mg and ibuprofen 400mg would not relieve the pain. I was told there was an after hours number to call I wasn't given the number and the 8100 number said the mailbox was full so I could not leave a message. I called Monday and explained his pain and what happened. No pain meds got ordered and antibiotic not changed she said she wanted to see him on 06/15. We went back on 06/15. My fiancé was in terrible pain it required lots of novacaine to numb the area and he still felt some pain. The doctor attempted the extraction the tooth broke in pieces she had to dig and drill in the socket to get the pieces out. The doctor drilled into my fiancé's jawbone. After multiple X-rays she said all the tooth was out. The doctor sent him home on Tylenol #3 only gave him 18 of them and said to finish his antibiotic. His pain wasn't adequately managed and he felt part of bone protruding through his gum on the inner portion near his tongue. He went back today alone because I have to sleep I work nights. The doctor told him it was his jawbone protruding threw, no duh she drilled into his jawbone during the extraction and pieces were coming out that she broke off. He left the office she wanted to charge him more money for something she caused. He didn't want the doctor touching him again. 06/28/16 12:06 I attempted to contact your office on Saturday morning I have proof I recorded the message from your answering machine with my phone recorder. No after hour support was provided which you and your staff said was available when we first went to your office. It only seems you have after hour support for your patients during the week when it's convenient and no support during the weekend that is not appropriate for a professional. I had to take my fiancé to emergency dental in North Richland hills Dr Charles Dressler. DDS saw him did X-rays and said there was a tooth root in the gum. I took him to an oral surgeon Monday morning Dr Max G Neil, DDS at Hulen Oral Surgery did a panoramic X-ray which also confirmed the presence of the tooth root. Now his gum is even more inflamed, infected and osteonecrosis of the jaw has developed. I married my fiancé Monday afternoon, he now has insurance. You have no idea how much pain this man has suffered. I'm an intensive care nurse of 24 years I have proof. I don't make false accusations. I am willing to settle this professionally you will have to step up and do you part or I will have to take this to the next step. Your staff has my number I asked your staff to have you call me. Please do it do we can get this matter rectified. 07/11/16 MY HUSBAND HAD TO GO TO MY PERSONAL DENTIST TO HAVE THE TOOTH ROOT REMOVED THAT DR WALIA LEFT IN MY HUSBAND'S JAW. I HAVE ASKED HER STAFF TO HAVE HER CALL ME MULTIPLE TIMES. SHE HAS FAILED TO DO SO WHAT DO THAT TELL YOU ABOUT THIS DENTAL PRACTITIONER. SHE DOES NOT CARE ABOUT HER PATIENTS. SHE CALLED MY HUSBAND A LIAR WHEN HE WENT INTO HER OFFICE AND TOLD HER SHE HAD LEFT A PIECE OF TOOTH IN HIS JAW. MY DENTIST PLUS ANOTHER DENTIST AND AN ORAL SURGEON FOUND IT ON THEIR X-RAYS. WHAT DOES THAT TELL YOU ABOUT HER XRAY EQUIPMENT. THINK BEFORE USING THIS DENTIST read more

I fired this dentist for never complete my dental work for 10 months and finally I am done with this poor service they treat me different because iam deaf and think I don't know how to file and sue this office even my wife and I give them a few threat warning until last friday I am done w with them when they broke my bottom teeth and denature never arrive and fit me nothing it always something else why it did not fit my mouth for 10 months so therefore this morning I called my attorney and file sue and dispute for all refund PLUS pay me for emotional living daily I recommend you not to use this bad service find another better and honest DR I would give this service grade an F I don't know how this DR passed medial school or dentistry school ??? Thank god I have a very good attorney and I kept all paper they write down and picture of my denature ( damage ) and my mouth show evidence .. oh brother my wife blew up at this front desk because she kept said we had wrong date appointment which email tell us different they think we are dumb because we are deaf which dead wrong read more

I don't recommend this place to anyone! The assistants and receptionist act like they are in high school. I never got a call back anytime I was told I would. I received unfinished dental work and was told not to come back just because they did not want to purchase the products they said they would to finish my fillings. I used up all my insurance here and now I'm just in pain until the first of the year. I wouldn't recommend this place even for something as simple As a cleaning. read more

My first visit was awesome. The staff is so helpful and ready to do whatever they need to ensure you have a great experience! The Dr. Was so personable and kind. I have found my new dentist!! read more

I had an amazing experience with Dr. Walia and her team! The check in was super easy and they had refreshments while I waited for my appointment. The office ambiance was relaxing and soothing which is something I want when getting my teeth cleaned. They had Netflix available for me to watch while I sat in a very comfortable chair. I am recommending all my friends to this Dentist. Friendly and painless! Thank you! read more

I have experienced cookie cutter dental service it is bitter to say it best. What this office offered was exceptional. Great touch from time I walked in door. read more

they signed up to participate in the delta dental sr hmo but won't honor the fee schedule tried to up-charge me more than $300 on a procedure.. read more

Dr. Walia and her staff are wonderful! Everyone is friendly and made me feel comfortable. It's a nice new office and I'm happy to make Dr. Walia our family dentist. They were very accommodating in scheduling, too. Thanks RPD! read more

Dr. Wallia is always pleasant and professional. We moved here in July and she was able to accommodate my entire family (5). I appreciate that if there are issues, she is able to handle them immediately, while there and we don't have to make a separate appointment! For a busy family, this is a lifesaver. Crisalda is also really great at keeping me updated with each child's progress and finding blocks of time in the appointment schedule! read more

Our daughter had an emergency where she knocked out a permanent tooth. Our original dentist refused to take her because she had plans and wasn't going to change them no matter what even though it was during business hours. Ridgepoint took her right in and replaced the tooth and preformed everything needed to save it successfully. Dr.Walia and her staff are very professional and are very friendly. It seems we have known them for years. If you are looking for a dentist Dr. Walia is the one you are looking for. read more