1. Affinity Smiles Dental Pllc

1. Affinity Smiles Dental Pllc

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Roanoke, TX

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Affinity Smiles Dental Pllc

4.6 (22 reviews)
Closed Closed
Updated 1 month ago

Services - Affinity Smiles Dental Pllc

Dental bridges

Crown installation

Crown cleaning

Affinity Smiles Dental Pllc Photos

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9 years ago

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7 years ago

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11 years ago

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9 years ago

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7 years ago

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13 years ago

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10 years ago

Best dentist Office in the area imo...Dentists are super nice and their staff are really sweet and professional

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10 years ago

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9 years ago

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13 years ago

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11 years ago

Dr. Ho is the best Dentist we have had in years...He's a perfectionist when it comes to our teeth. I am very happy we decided to go here!!!

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10 years ago

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11 years ago

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Review Highlights - Affinity Smiles Dental Pllc

Ho even fixed my retainer on the spot, for free, cause it was giving me some issues from when he put it on last year.

Mentioned in 14 reviews

Read more highlights

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Timber Creek Dental

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3.4(20 reviews)
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was referred to this dentist by a close friend and initially reached out online to schedule an…read moreappointment. Unfortunately, I did not receive a response for several weeks. Once I was finally able to schedule, I provided all requested information. A few weeks later, I received a text message requesting my Social Security number, stating it was required by my insurance. I explained that I was not comfortable sending sensitive information via text and that I would call to provide it. I also shared that I had already provided my member and group ID and had spoken with my insurance carrier, who confirmed the information they needed. The response I received from Jennifer was dismissive and argumentative, including comments about her years of experience and questioning what my insurance representative told me rather than addressing my concern. On the day of my appointment, my car broke down. I notified the office ahead of time and communicated with a scheduler through text to reschedule. I never received a response. After several weeks, I called and requested to speak with an office manager because I felt the communication issues needed to be addressed. As someone who also manages a medical office, I understand the importance of receiving patient feedback and resolving concerns professionally. Unfortunately, my conversation with Jennifer was extremely disappointing. Rather than listening to my concerns, she became defensive, interrupted me repeatedly, raised her voice, and placed me on hold while I was trying to explain the issue. My concern was never that the staff was rude -- it was that communication was inconsistent and responses were not timely. When I tried to explain this, I was told that I was "on the phone with her now" and that she could either help me or I could "find another place." That response was unprofessional and did not reflect a patient-centered approach. I hope the dentist reviews how patient concerns are handled and provides additional training on communication, professionalism, and conflict resolution. There are many dental offices that value their patients' time and feedback, and unfortunately, this experience was enough for me to look elsewhere.

Go elsewhere. The provider dropped our insurance halfway through the year without notice resulting…read morein higher patient out of pocket charges. My insurance was sent information that differed from what the office stated was sent, most concerning is I was billed a higher price than what they sent to insurance. The office manager is rude and argumentative. For nearly 2 months I repeatedly requested my family's account be reconciled so we can never again deal with them. And still it has yet to be done.

Affinity Smiles Dental Pllc - cosmeticdentists - Updated July 2026

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