Several months ago I chose Ideal Dental on three reasons. 1. Accepted my insurance. 2. 5 minutes from my house 3. Positive reviews I was not expecting what I received. Impeccable dental care. I went from having bad gingivitis to pink healthy gums in a matter of months. Every step of the way the care plan explained in detail with out of pocket costs & options. No unexpected moments. I got to chose what treatments I wanted & the costs involved. They fought with my Medicare provider and had my back. Dr Equivel was kind and professional. The insurance liaisons had my back. Appointments are easily made. Flexible & available. read more

I am writing to formally document my concerns regarding the treatment I recently received at the Roanoke Ideal Dental Office. Unfortunately, this experience was extremely distressing and traumatic, and I believe several aspects of the treatment I received raise serious concerns regarding patient care, communication, professionalism, and the overall quality of the procedure. I have been receiving dental crowns for more than 23 years and have undergone numerous dental procedures throughout my life. I have never experienced anything comparable to what occurred during this most recent visit. One of my longstanding concerns with this particular dentist has been the manner in which he administers injections. In my previous experiences with him, he has not used topical numbing gel prior to administering injections, despite this being normal procedure. During this most recent crown appointment, I could hear another patient immediately next to me experiencing significant pain and discomfort while undergoing what appeared to be the same procedure. The dentist similarly did not use topical numbing gel before administering their injections. Based on my repeated experiences at this office, I am concerned that the lack of attention to patient comfort may be related to the dentist being rushed and overwhelmed by the number of patients being treated. This office is frequently running approximately an hour behind schedule, and that appeared to be the case during this appointment as well. I was also very concerned about the dental assistant assigned to my procedure. She appeared unfamiliar with several aspects of the procedure and repeatedly had to ask the dentist and another dental assistant questions regarding how to perform the necessary scans and steps associated with placing and evaluating the crown. During the procedure, she also became distracted by casual conversation, which appeared to frustrate the dentist. He expressed irritation because the office was already significantly behind schedule and he appeared eager to move on to the next patient. These circumstances caused me to question whether sufficient time, attention, and care were being devoted to my procedure. After the crown was placed, a bitewing/X-ray was performed. However, given the subsequent events, I am concerned that the crown was not properly evaluated or positioned before the procedure progressed. The dentist then placed the crown in my mouth with what appeared to be an excessive amount of cement. This affected the setting and positioning of the crown. When he subsequently attempted to remove the crown, I felt that an excessive amount of force was used. He attempted to remove the crown using a dental instrument in a manner that was extremely forceful and, in the process, injured and busted my lip. read more

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This location is beyond amazing!! We showed up 10mins after they closed with an emergency. My 8yr old daughter broke the cable on her braces and it was cutting into her lip. The office manager Jesus asked one of the doctors if they could take a fast look. Doctor Evesquial came in to save the day and shortened the cable. You can tell this places main concern is customer service. Everyone was so polite and made us feel welcomed. If they treated us this way knowing we won't be back in Texas to have any service I could only imagine how well they treat the locals. 10stars for you guys thank you soooooooo very much read more

Ideal Dental Roanoke - General Dentistry Near Me - Roanoke, Texas

Excellent care. I had a temporary crown break when I was out of town. They got me in right away even though I wasn't their patient and it was a Friday. The doctor was very knowledgeable and kind. Their technician did an excellent job creating the new cap. She even made it better than the one my regular dentist used and was a lot faster. The doctor was also very kind and respectful with her technician. read more

I brought my partner here for a cleaning. He was welcomed, Doctor Esquivel and her staff were very kind, informative, and made his trip absolutely fantastic!! He had some extensive work to do but they laid everything from the treatment, diagnosis, very clear. Even though insurance didn't cover everything they helped me finance it and even took apple pay! Definitely coming here from now on and bringing the rest of my family. read more

Ideal Dental in Roanoke, Texas with Dr Lee was such an outstanding experience! I had never had serious work needed before and am terrified of the dentist. He was able to get my 2 fillings and 2 crowns done on the same day. His care and precision allowed me to experience minimal discomfort throughout. His staff is courteous, incredibly caring, and professional. I can also say with confidence, that the man GENUINELY cares about people (staff and patients), and is continuously assessing your comfort throughout the procedure. I love this dentist! read more

Ideal Dental Roanoke - General Dentistry Near Me - Roanoke, Texas

I needed an urgent appointment and the lady got me in within the next 30 mins. Once at the office all the forms could be completed electronically, which was great. I went in because I had horrible tooth ache for my wisdom tooth. They did the X-rays and the doctor came in to check in with me. She prescribed antibiotics, was helpful and considerate. They also gave me an estimate for my extraction which was helpful without being pushy. Overall experience was good. read more

1. My Initial Appointment was rescheduled because they called right before close on a Friday to verify my dental insurance, then told me since my insurance company was closed for the week already, that they had to reschedule my Saturday appointment out two weeks (due to unorganized office management and lack of concern for patient's time) 2. The day of my (rescheduled) initial appointment, they called and told me to come in a few minute sooner because they were free, so I did. I ended up waiting over an hour just in the waiting room. (Again, due to unorganized office management and lack of concern for patient's time) 3. The "cleaning" they provide was very minimal but they spend most of your time trying to sell everyone on Invisalign (there are no doors so you can hear conversations with each patient). How is it that myself, my husband, and other patients all have the same teeth issues? Invisalign products and advertisements are plastered all over the office so it's obvious they'd get some sort of commission. (Profit over patient needs) 4. They lure you in with the promise of free teeth whitening. So, I scheduled my teeth whitening session. Once again, they called me the day of, and asked me to come in sooner. I was in the office for an hour and half and only got ten minutes of treatment and was informed I had to schedule another day to get moldings and finish the session. (Again, due to unorganized scheduling and lack of concern for patient's time) 5. My appointment was scheduled for Monday at 3:30pm. They called me three hours earlier and told me they are closing the office early because THEY HAVE NO PATIENTS and asked me to reschedule. I had already taken time off work and arranged child care. I thought I be nice and agreed to move it to the next day, Tuesday. (Again, due to unorganized scheduling and lack of concern for patient's time) 6. WHEN I SHOWED UP FOR MY APPOINTMENT THE OFFICE WAS CLOSED. NO PRIOR COMMUNICATION! I had again taken off work and arranged child care for a closed office! (Again, due to unorganized scheduling and lack of concern for patient's time) Moral of the story- save yourself the time and go somewhere else which values their patients! read more

I moved from out of state and needed an appt same day for a cracked tooth. I was able to get an appointment for that same day. They have very convenient hours, including weekends. The best part is the staff, they are friendly and also are onetime. read more

Highly recommend this very kind and patient dentist. The front staff was very friendly. Beautiful office. I finally found a dentist I trust in this area. My kid really liked him too. read more

My visit was amazing! The doctor was very thorough and left my mouth feeling cleaner than ever! I can't wait to go back. Oh and on the way out they have aa bowl of mini chapstick that are great for my purse. I'll definitely be going back! read more

All I can say is BEST. DENTAL. OFFICE. EVER. I cannot stress how delightful Dr Obi is. I usually regret going to the dentist, I mean who doesn't , but Dr Obi and his assistants make it a pleasant experience. The front desk ladies are extremely friendly and well-mannered. Janette was very sweet and helpful trying to get my insurance figured out. If you want a dental check up this is the place to go read more

I went in for a cleaning this morning. My first one in YEARS... It's embarrassing, but whatever. This establishment is in the BCBSTX network and was near my house. Appointment was easy to set up over the phone. I showed up on time and completed the standard new patient paperwork. I was seen quickly.. very quickly. As in, no time to even open my phone for a game. That was very nice! KAY was the hygienist and she was an amazing professional. VERY good at her job! She did a fabulous job of taking teeth pictures. I appreciated how quickly she did her thing. Dr. Moustafa was equally impressive. I appreciated how quickly she did the cleaning, considering it had been more than 5 years since my teeth were last cleaned. Dr. Moustafa was very professional. NOW... it has been an obvious while since my teeth were cleaned. I remembered it previously going, "show up, take pictures, get the news, clean your teeth, go home." I guess things have changed... Although very sweet and polite, they gave me two different sales pitches before leaving. I was pitched Invisalign teeth correctors because my front bottom teeth are rubbing the back of my top teeth and could crack (?) over time. The deal was $4,000, but we could take $1,000 off, insurance would cover $1,500 and I was already pre-approved for $3,200 in credit. I wasn't prepared for a significant financial decision, so I declined... I kinda just wanted a teeth cleaning. Fluoride was offered for an additional $20. It was weird. I understand this is a professional dentist office and that bills need to get paid! It was just a little uncomfortable declining such polite dental offers from such beautiful women. Overall, I recommend this establishment. Be prepared for sales pitches if your teeth suck as much as mine! read more

The team at Ideal is great .Stephanie at the front desk is very welcoming and helpful along with all the techs and Dentist . Great experience. read more

The best!! Girls are awesome friendly efficient and helpful. Love this dentist and you will too!! read more

Ideal Dental Roanoke - Happy Toothday - General Dentistry Near Me - Roanoke, Texas

Okay so "wow!" Is all I can say! Haha Doctor Obi was FANTASTIC with my children. They have had the WORST experiences in the past and I honestly didn't even think they would ever have a good experience but, I decided to try one more time and I am so so glad that I did. They even called to check on my son (who had to have a tooth pulled) just to see if he was doing alright! Never have I ever experienced such a caring team of employees. Give them a call! You will not be sorry! read more

I am usually nervous about going to the Dentist but Ideal Dental made the experience very easy and non stressful.

Yelp needs to have the option of ZERO OR NEGATIVE STARS! I VOTE NEGATIVE 5 stars for Roanoke Ideal Dental! Edit#2! And then your practice replies to my negative yelp review with a bunch of bullcrap! Apparently y'all don't understand; people don't LIKE NOR LOVE being taken advantage of by any business entity! The best guest experience we could have is going to a different dentist/dental practice... Y'all SHOULD look at who's minding your "store" in Roanoke! EDIT: A recent discussion I had with my daughter after this yelp review as we were also reading another person's review of this same location leads me to believe something is very fishy at Roanoke Ideal Dental! My daughter had her teeth cleaned about 8 months prior to this appointment in August. No cavities! Not even the start to a cavity forming! In August she was seen by the dentist in Roanoke and 'immediately' they said they needed to take care of her cavity. (2) Why so quick? Perhaps business is so slow they do this follow up care right away, or do they think: since they have you in the hot seat, why not take advantage of your money and insurance! (Before you have a chance to escape their bullcrap dentistry!) I'm prone to believe they filled two cavities in otherwise healthy teeth! We will not ever return to this practice! We don't care what your letters say! (See below!) end of edit Oddly enough, Ideal Dental of Roanoke believes that they are more important than their customers! That thinking is not good. Initially, we chose Ideal, thinking they had integrity, and their location was convenient. We were wrong! We'd go out of our way to find another dentist! My visit was as good as one can have going to the dentist! My daughter's appointment was the complete opposite! Though she had wanted to berate the staff at the close of her appointment, she didn't think the customers in the waiting room/dentist chairs would want to hear her chew the staff out. Her experience was negative enough to cause me to call the practice. When I followed up with the office manager, Heather, sadly she was "dishonest" in her recounting of the events of my daughter's LOUSY experience! I don't ever find dishonesty a positive attribute, and followed up to point out these facts to her! Their "dentist" and his dental assistants comments to my daughter were totally unprofessional! I was disgusted by what they said to my daughter! A few days later I had to pick up a corrected billing document and one of the staff admitted she was at fault for running her mouth making inappropriate comments to my daughter while she was sitting in the dentist's chair having her teeth worked on. Y'all are ignorant! After this, I then cancelled all future 6 month followup appointments that were made and clearly let the office manager know we wouldn't continue to be two of their customers! A followup bill that was received after the insurance paid requested additional payment from my daughter and upon calling to verify, the manager said those charges would be deducted. Two months later it was learned that the office manager had overcharged my daughter. To my dismay I had to now get a new itemized bill, and get this $ back that she had overcharged. It took almost 4 weeks to get this refund, and it took numerous phone calls to make it happen! Recently they sent us each a letter stating that they could no longer provide us with dental care. Its too late, as I told y'all in August, we had no intention of EVER going back. read more

I love the Roanoke location! With 4 children and a super busy schedule, there is one person that ALWAYS takes the pressure off and gets everything worked out! Heather is my go to person at this location (and any other location for that matter!). She is professional, kind and willing to help any where she can. We have only had one cleaning but with that we had plenty of work that needed to be done. It was handled expeditiously and we have not had any issues or concerns with it. Beginning of the year we have surgery for our oldest at another location - I am hopeful they are as good and kind as this one is! read more

I've been coming here almost 2 years now and I'm absolutely pleased with the service. Dr. Obi took over for the other dentist and I've always had great work done. The support staff are also very cordial and welcoming- very eager to please. read more

Very thorough and professional, very good follow up and easy appt scheduling. Had whitening treatment and they were very nice

I went in for a simple cleaning and all they were interested in was upselling me a deep clean at the cost of over $400. When I refused the deep clean I was told I couldn't even get the regular cleaning since the doctor only wanted to give me the deep clean. Waste of my time and I won't be back!! Only giving one star because I don't have the option to give zero stars. read more

I like the service friendly staff and great doctor. Definitely recommend. I really like decor very relaxing.

The office staff and Dr. Obi were very friendly and went out of their way to schedule me without notice. They explained every step of the process to me and were very professional. They followed up promptly on my ordered items. I would definitely recommend them. read more

Love this place. New patient as of last month and take the whole family here. Customer service is top notch and everything is explained properly. Definitely recommend Roanoke location. You have my family's business for life. read more

I am thankful for Dr. Obi and the staff. I have a fear of needles and hadn't been to the dentist in years due to lost of insurance. Once I obtained employment and insurance, I went to another dentist 1st who wouldn't provide a breakdown of what was needed and estimate of cost. However, the other dentist wanted me to purchase a discount plan. I procrastinated and went to Dr. Obi 6 months later in pain. Dr. Obi's staff was able to lay out what was needed, costs, and scheduled me in with little notice. They even helped me with my fear of needles and dental procedures. I most appreciate the follow-up calls to check on how I was doing. I now look forward to going to the dentist. read more

Best dental experience ever!!! I was having a tooth ache the night before and in the morning I called as soon as they opened and the front office manager was extremely helpful and probably the nicest person I have ever talked to in the phone, she told set me an appointment within the hour and even took the time to personally email me the registration forms so I was ready to go once I arrived at ideal dental. Once I got there there were 2 ladies up front and they were so nice and made a nervous me feel much better. I was early but by the time I sat down the dental assistant had already prepped the room and came and got me he immediately turned a tv on for me and got started no waiting what's so ever. The doctor came in and explained to me my options for a root canal or tooth extraction and made me feel so comfortable with my choice of a root canal. The office ladies came in to discuss finances and payment options at half the cost of what I had planned on, and to make the experience epic they completed my procedure right then and there and 3 hours after arriving I left with a temporary crown no rescheduling no can you come back tomorrow it was all done and I never had to leave the chair! I had put this surgery off for so long because going to the dentist is never a great experience and had I known it was going to be like this I could have saved myself a bunch of sleepless nights with a throbbing tooth, you guys are amazing read more

This office was absolutely fantastic. Had a dental emergency and they were able to get me in. The staff and dentist was amazing and very friendly. I will gladly continue to use this office as my primary dentist. read more