My husband and I have been going to Roanoke Dental for a couple of years, but after my most recent…read moreexperience, I feel I need to share this. This office is part of the Smile Generation network, which is a corporate dental group. After what I experienced, it felt very clear that the focus is on revenue, not patient care. To be blunt, I feel like this dental office straight up scammed me. I've never felt that way about a medical provider before, but they told me I needed procedures I didn't actually need and charged me for services I don't believe I truly received. At one of my first visits, they said I needed a "deep cleaning" that cost over $1,000. But a true deep cleaning (scaling and root planing) goes under the gums to remove buildup and bacteria, is usually done in sections, takes longer than a regular cleaning, and requires numbing because it's not comfortable. None of that happened in my case. The appointment was the same length as a regular cleaning, nothing was numbed, and it didn't feel any different. My cousin is a dentist and said that's highly unusual. Looking back, it feels like I was billed for a deep cleaning but only given a standard cleaning. After that, every visit turned into the same conversation about "bone loss," which they used to push a laser treatment almost every time. Based on their explanation, I trusted them and agreed to it repeatedly. The final straw was my most recent appointment. Just three months prior, I had been there for a cleaning and a filling, and at that time they told me everything looked fine and never mentioned needing a deep cleaning. Then suddenly, after they canceled my original appointment without notice and moved it, I rearranged my entire day to come in, only to be told I now needed a $1,200 deep cleaning instead of the regular cleaning I had scheduled. This is now the second time they've tried to charge me for a deep cleaning. When I declined due to time, they canceled my appointment entirely and pushed me out another month. At that point, something felt off, so I got a second opinion from a dentist outside of this network. He showed me everything on camera and told me I have no bone loss and do not need a deep cleaning. He also showed me that a filling Roanoke Dental recently did was done incorrectly and now requires a crown. I emailed Roanoke Dental to cancel and explain my concerns. They never responded. Between being pushed into expensive treatments, being told I had conditions I don't have, inconsistent diagnoses within just three months, and receiving questionable dental work, I have completely lost trust. If you're looking for a dentist, I strongly recommend going somewhere independent. Based on my experience, this felt far more like a sales operation than a healthcare provider.

Everyone was fantastic. From the receptionist to my hygienist, Bri, to Dr. Boelman, they were…read moresuperb. I highly recommend this team!

I have been going to Dr. West for years and he's a great dentist. Any questions or concerns that…read moreI've had, he's answered and made me feel comfortable. Also, my hygienist Felicia is the best!

Terrible service! I would not recommend, took 3 weeks for an appointment for a cleaning. When I…read moregot there they would only do an exam and I had to reschedule for a cleaning, mind you, I had taken off work for this appointment and was told I could have my teeth cleaned same day. Not the case!

Several months ago I chose Ideal Dental on three reasons. 1. Accepted my insurance. 2. 5 minutes…read morefrom my house 3. Positive reviews I was not expecting what I received. Impeccable dental care. I went from having bad gingivitis to pink healthy gums in a matter of months. Every step of the way the care plan explained in detail with out of pocket costs & options. No unexpected moments. I got to chose what treatments I wanted & the costs involved. They fought with my Medicare provider and had my back. Dr Equivel was kind and professional. The insurance liaisons had my back. Appointments are easily made. Flexible & available.

This location is beyond amazing!! We showed up 10mins after they closed with an emergency. My 8yr…read moreold daughter broke the cable on her braces and it was cutting into her lip. The office manager Jesus asked one of the doctors if they could take a fast look. Doctor Evesquial came in to save the day and shortened the cable. You can tell this places main concern is customer service. Everyone was so polite and made us feel welcomed. If they treated us this way knowing we won't be back in Texas to have any service I could only imagine how well they treat the locals. 10stars for you guys thank you soooooooo very much

I had a very disappointing experience with this dental office. Before my appointment, I…read morespecifically called to confirm that my insurance was accepted and that the cleaning would be covered. I was told yes. At the appointment, the cleaning felt rushed and unusual. It lasted about 20 minutes and no standard cleaning tools were used, which was concerning. After that, the dentist told me I had 10 cavities and immediately asked if I wanted to fill all of them. This was shocking and did not seem realistic, especially since I've had no pain and no major dental issues previously. To make matters worse, I later received a bill because my insurance supposedly did not cover some of the technology they used, despite the fact that I explicitly asked for a covered cleaning ahead of time. Had I been told otherwise, I would have made a different decision. Overall, this experience felt misleading and unprofessional. I would strongly recommend asking very detailed questions and getting everything in writing before proceeding with treatment here.

I've always wanted to get my teeth whitened but I have a fear of dentists. Dr. Rhea Antolin made…read morethe entire experience truly wonderful and helped me love my smile after years of being embarrassed. It was an excellent experience with amazing results and wonderful staff all around! From the moment you walk into the office, you are greeted and the staff make you feel welcome and even calm your nerves. Dr. Antolin takes the time to make sure you understand the process and lets you know at any time you can stop with the whitening. You also get to watch Netflix while the whitening is happening! I am so happy with my results and will be back for more services.

I have been going to affinity dental for years. Dr. Ho and Do are great at their job but due to…read morethe poor experience I had today with the office personnel I decided not to reschedule with affinity dental: 1. I recently changed employers and provided their office with my information weeks in advance and they failed to verify my insurance 2. When I arrive at the office there were no office personnel in sight to greet incoming customers, when one was available she was not very friendly/attentive 3. When I made my appointment I ask to be scheduled with my usual dental hygienist, they assured me she will be there and she was not Communication needs to be improved at this office, it would be nice if they let me know the dental hygienist was not there so I can reschedule. Today was such a waste of time, took time off from work for nothing. Follow up: Dr. Ho reach out to me and he mention they are trying to improve training/business process. Although, I will not be coming back I gave them 2 additional stars for the effort.

This place is awesome! The staff is caring and knowledgeable!…read more I actually drove all the way from Dallas for my treatment. My root canal and fillings were easy and a day later aside from being a little sore I feel great! They even called to check in with me. Finding a good dentist is important and when there being options on every corner I was looking for someone who actually cared about their patients. I would recommend them to anyone!

I've been a loyal client of Trophy Smile for years--they've handled all my dental needs with care…read moreand professionalism.

This visit was about repairing what was done badly in another office. Here I was greeted with a…read moresmile and professionalism of the entire Staff. Dr. Expertize is at the highest level imaginable and the range of services covers all areas of dentistry. Thank you Dr. Wróbel, thank you Ana and thank you to the rest of the Staff and I apologize for not remembering all the names.

I have struggled with Periodontal disease for years. I have been to several establishments during…read morethat time but have dreaded each visit. That was until I met Montana and the experience has changed for the better. Highly recommended! Thanks Montana !

I can't say enough about this practice! I've been going there for 15+ years! Dr. Frank, and…read moreeveryone in the office from Jenny at the front desk, who by the way has been there for 15+ years, to my hygienist, everyone was great! You are treated as if you are a member of their family! They have worked hard to create an environment, but is welcoming, and comfortable.Thank you!

Dr Siever is very bull headed and doesn't listen to the patients concerns. I had requested that I…read moreget a bridge between two implants but she insisted that 'it was a good tooth'. I finally gave up arguing after 20" and just took the two implants with a tooth between. Within a week or two I felt something wasn't right. I went back and was informed that the 'good tooth' was loose and that is common when a tooth is left between implants. there ya go!!! I now have a loose tooth and will end up getting a bridge that I originally requested!! I am sooo glad I don't go there anymore!

Incompetent admin staff. Claims they must have new x rays despite having them from a previous…read moredentist a few months ago. Complete scam and attempt to overcharge insurance.

Very friendly staff who get you with a smile upon entry. The hygienists are good & thorough. We…read morewill continue to visit this office.

This group charged $433 to fill one cavity (non insurance/cash pay price). We were told 3 teeth…read moreneeded a filling at the cost of $433 per cavity. Summit justified the high cost bc each tooth was a 4 surface level cavity. Fast forward 5 months later - we discovered one cavity wasn't filled properly. It had to be completely removed and redone by another dentist because there was decay still left behind. Not only that, but the repair was a 2 surface repair. How does a cavity go from 4 surface level to 2 surface level? Hmm .. Our new dentist told me he has never heard of a 4 surface level cavity in his 30 years and removed and correctly filled the tooth for less than $200 - which is a typical cash pay price we learned. We asked summit for a refund for the 1 cavity (fair considering our child didn't feel comfortable going back) and they refused and stopped responding completely. Very disappointed that they would take advantage like this. If you're going to charge double the norm and inflate the severity of the cavity - at least fill it properly.

Love Dr Word and her staff. She has been our family dentist for the past 5 years. She makes…read moredental procedures pleasant and calming. Our daughter has had many teeth issues and Dr Word and her staff have a genuine concern for our daughter. Highly recommend Summit Dental Care