They would not take our 5 bikes. They are looking for barely used bikes. Go up the street to SF…read moreBike Rescue with bikes you would like to donate.

I first took my old Trek to a pro bike shop to try to get it back on the road (it had 2 flat tires…read more& had been sitting covered on an outdoor patio for 2 years or so). The pro shop quoted $600-$700 which was more than I originally paid for the bike & basically said it wasn't worth it to repair... like, what?!?! Thankfully, I discovered The Bikery. Super knowledgeable & friendly staff who got my old bike ready to ride again (basic tune-up, straightened back tire, replaced inner tube with one that I already had, new chain & brakes) for ~$176. Exactly what I was hoping for in service & reasonable prices. Parking can be tricky, but GO HERE! Support this local, community bike shop.

Very polite and helpful! Helped me find the best prices when my budget was limited. Thank you!read more

After two quick and reasonably priced tire repairs, I brought my bike in for a broken handbrake…read more He told me it was repaired, I took it away-- and it was just as broken as it was to start out with!!! So I had to bring it back. He did not charge me for the re-do, but I was still angry that he caused me a safety issue by telling me something broken was repaired. Made suspicious by this interaction, the next time I had an issue a few weeks later (with clunky gear shifts), I took it to Trek Bicycles down the street. Trek told me my brake pads were almost worn out, my gear chain was stretched and close to wearing out, and the rubber (not the tube) was almost worn through on back tire. The audacity of doing a brake repair and not telling me my brake pads were almost worn out!!! Not to mention, not telling me about all those other serious issues with my bike. It is very unprofessional not to mention problems with a bike that is taken to you for repair. The shop is so crowded with half-repaired bikes you cannot physically walk over to the counter. In retrospect, that should've been a warning sign for me. I feel like the sloppy work I received here risked my safety, and I'm pretty angry about it. I usually hate posting negative reviews, especially for small businesses, but this time I'm upset enough that I feel like warning other customers.

Actually I was planning on writing a negative review however , after a few events that took place…read moreafter I got frustrated,the owner and the mechanics attitude was quite impressive and eventually my point was accepted and , eventually after a bit of headache ,I feel taken care of and heard. so overall I think this is a nice place. People make mistakes but overall the repair was very well done and it feels good now

Pains my heart to give any 1 star review for small businesses…read more But I ordered a Veloric folding bike on 3/17 so I can reduce use of my car. Especially with gas prices. I also live in Walnut Creek and decided to go with a more "local" (used to live in Alameda) shop. Originally I was going to go for an Letric bike, but got convinced to go for the Veloric. So Vivee was nice enough to let me test ride one that was in the shop for service and I decided to buy one, but they didn't have any in stock. She asked if I can use Zelle and I wanted to use card, but she said she would face a 3.5% fee. Ok sure. We also bonded over tennis as well since my brother played and her kids play it and she was a hitting partner, which we found funny. We go over the options on what the bike looks like, what options I wanted and add-ons. I got a date of mid-April, probably more on the early end for me to pick up including assembly and shipping. Veloric would take 3-10 days to ship (from their site for direct to consumer) and then it would take time to assemble. So I presumed, ok, maybe it's quick and coming early. I'll call! I text Vivee on March 20 and she said she would check Monday when she got back. I didn't see a response. So I text back on Monday to check. No response. I call the shop (no response). I text again (no response). It's now 4/7 and yes I called and left a message on the phone and text. So the lack of response + Zelle payment + reviews I didn't read up here = panic. I decided to go and call Veloric to see what's happening. Veloric told me to try to work it out and confirmed there was a fold 1 that was delivered, but they couldn't confirm this was mine. Vivee did eventually answer the phone on 4/9, but said she was waiting on the shipment and said that she ordered a pallet and blamed the tariffs for the delay. So I decide to go in 4/23 when my bike was supposed to be there, but it turns out it wasn't. She told me she was ordering a pallet and she would install my bike first. She also said it was difficult to talk to Veloric's customer service team since there were trade shows. Turns out she lied. I had been in contact with Veloric's customer service team since March because I read some of the reviews and there was a Reddit post on them buying a bike there with a few other horror stories on people getting repairs and either never getting them done and having to pay upfront. Veloric told me they had not gotten an order from Westside Joe's since March 16 and I had come in on March 17 to order my bike. I truly wanted to support a woman owned minority business in my hometown of Alameda. But unfortunately, they are unable to be transparent on ETAs to the point where the manufacturer had to check for me and now I have to dispute with my bank. I've also posted my story to Alameda Peeps, and it looks like there are more horror stories. Moral of the story: It's great to shop local, but please be careful on who you chose to do business with.

Went to the mailboxes store and saw a new cycle shop. I poked my head in, apparently not that new…read morebut I guess I don't get out much! Took in my old Santa Cruz. Needed some new brakes and a little love. After discussing my riding habits, they recommended a brake style I wasn't familiar with which sounded perfect. It cost less than repairing my current system and less ongoing maintenance. Completed quicker than I needed it. Did a ride yesterday and running great. Gears switching as good as ever as well. Great service. Their bike selection made me drool and I hope I can justify an upgrade soon. I will return and recommend.

Customer service is top notch (took me in as a walk in today) and very knowledgeable shop. They…read morework on all kinds of bikes. Even old museum rim brake bicycles. Bike parts are fairly priced as well. Will be coming here to purchase a more modern bicycle soon!

The paint was pretty beat up on my vintage Atala. Rick offered to restore the original, but I…read morewanted a new color on my old frame. We discussed colors, using Pantone colors as a reference. Inspired by vapor wave, we landed on a Sailor Moon palette of deep purple, magenta, and white (with a few gold accents). The pin stripe around the lugging is really clean. Excellent work! She's a beauty now. Rick talked me out of an additional blue color block and I think it turned out really great. He even polished the chrome fork and applied topcoat over the decals so they won't fade like the originals.

Rick repainted my beloved 21 year old Soulcraft groundskeeper. It had seen a lot of miles and abuse…read moreand was showing as much rust as paint. I met Rick at his shop and he helped me pick out a new color after listening to what I was thinking color wise. We also agreed to redo the decals. He told me it would be about 5-6 weeks and like clockwork it was ready in that timeframe. I went to pick it up and I was amazed! It looked better than new and the decals were fantastic. Built up it looks even better and feels like I got a new bike! I would highly recommend Rick if you are considering getting a frame repainted. He does an incredible job, and is super friendly and nice fun to work with!

Went to their adult-learn-to-bike program held in a huge parking lot in Fremont. All the…read moreinstructors were kind -- with one or two outstanding ones who just knew how to put you at ease. They rent really good bikes if you don't bring one. They adjust the bike and helmet to make sure you feel safe and comfortable. EVERYONE who showed up learned how to bike within 2 hours. What an amazing program! I have no doubt their advanced programs are just as amazing and useful.

I was at the 2022 CalBike summit and went on a tour of Oakland bike facilities, which this…read moreorganization is a part of. I don't know why, maybe I looked like another brown Southeast Asian female to Robert Prinz, but every time I tried to communicate with him whether it was to snap a QR code he was sharing with the group or when I directly asked him a question and I know he heard but ignored me. I have 3 instances of bad encounters with him but I thought it was innocent. I couldn't deny that he was possibly being racist in one instance where he was standing right in front of me. I asked a question, I talked to him one-on-one, held eye contact. No distractions. It was like talking to a wall. When I was done, he just stared at me, said nothing, and walked away. To stand somewhere else. This **really** rubs me off the wrong way. I never met this person in my life so why was he so rude to me? Does he have the right to be rude like this to someone he did know? That is unprofessional, especially as an educator. Please don't discriminate just because I look like someone else. No stereotyping or lumping people of similar ethnicities, faces, or body types together. This is only reason I can imagine why he was rude to me, a perfect stranger in a professional conference setting about mobility justice, no less!

Absolute gem of a surf shop and the only one I know of that's convenient to the East Bay area!!…read moreThey are stocked up with all of your NorCal surf needs, from standalone wetsuit hoods to ding repair to soft tops, and the owner and staff are excellent resources for middling surfers like myself haha. Hope the community can support this lovely shop and I can return for an actual board once I'm worthy of one! Oh, and the prices here are more than reasonable. Best value in the Bay Area, plus will happily pay extra to support locally owned businesses over Amazon or chains.

Service was amazing. I am glad I found this little gem in the East Bay. The owner was so…read moreknowledgeable. if you're looking for a wetsuit, boogie board, or surf board, this is the place.

This is a store I've been looking for. So many cool Oakland shirts and hats. They even have cute…read morekids t-shirts. The family that owns the store were friendly and helpful in advising me on the size for a 7 month old. The merchandise is displayed neatly and there is a lot to choose from. Very cool unique designs with fair prices. I'll definitely go back.

Love supporting this business and the dope attire they drop. My favorite is my crew neck that says…read moreOakland backwards simple black and white. Met them at the Jack London Sunday market and found out I work on the same street their store is on! I send people there as often as I can because I love their merch! They got something for everybody. We will be back for the next drop!