During my annual inspection, my former mechanic's assistant at Rick's stripped out a stud on my front tire without telling me, stripped the Subaru lock for the locking lug nuts-making it inoperable, again without telling me and for some inexplicable reason was unable to repair 2 small leaks in my tire. To be clear, in addition to being left on my own to solve the problem of the leaking tire, I was a left with a wheel with a lug nut on a stripped stud and another lug nut that was not even hand-tight as it was the Subaru locking lug nut-and the lock had been stripped. I left the mechanic without being informed of these issues: incredibly unbelievable and irresponsible behavior.
Since the assistant had worked on my car without fully communicating to either his supervisor or to me there were unaddressed issues with the car, it felt like I was driving an unsafe car and this was anxiety-producing. While the owner apologized, he did not take full responsibility for the situation. He did not offer to find trustworthy mechanics to assist me and refused to compensate me for the day and a half that I had to take away from my own work within my own small business- to address the issues I suddenly now had with my car due to his overall incompetence and specifically, however it was that he had established his relationship with his assistant such that there was a complete lack of communication regarding possible safety issues with my car.
It was Overbrook Tire who discovered the stripped out stud and the irreparable damage to the locking lug nut. They were also able to patch the leaks in the tire and made all of these repairs affordably. Then I had to locate, make an appointment and then wait while a trustworthy mechanic replaced the stud itself: that was B&R Starters. read more