Scheduled two repairs: washing machine wouldn't drain and HVAC thermostat replacement. James, the…read moreowner, arrived four hours late the first visit. Said he would order the parts for the repairs, which might take a couple days. He wanted to be paid in full before doing anything. I agreed. Two weeks later, he showed up with some of the parts.
This owner runs very late, so if you need work finished quickly, find someone else. His techs arrived two hours late after the work was scheduled on the second visit.
James had more excuses that a teenager! It was always something, day after day after day. He might look in the mirror to see where the problem might be given his business practices. James, apparently, does not have the discipline to keep to a schedule. Granted things pop up, but this guy and his team were never on time. Having customers wait six hours on the first two appointments, as well as, several weeks to even get the work completed is a clear reflextion of this company owner's practices & priorities or lack thereof.
He selected the floor vents & filters for the HVAC system. I requested similar filters of what had already been inside the ceiling vent, which were provided; however, the floor vents installed (the third 30-minute late appointment) were not even the color of the linoleum flooring, which is grey. He installed tan floor vents(!).
I, also, found that the washing machine did not drain after the new pump was installed. This was the very reason I called CRO to fix in the first place. I took a video (09/22/26) of this same problem and contacted James, the owner. He told his staff to tell me that they would come back whenever I did my next load of wash to see what was happening, so the tech could see the load washed start to finish.
And guess what? When I called James to schedule that return visit, as he indicated, James refused to answer any of my phone messages or my text messages. This is the kind of business owner he is. He did not reply to a single text message with the video included after his "repair." He simply walked away, after being paid in full.
THIS is the "quality" of work CRO Mech Services provided in August-September 2026. As a customer, I paid in advance in full and bent over backwards to accommodate the techs & James on warm days, e.g., cans of chilled LaCroix water, ice cream bars, etc. for all of them.
I will never use this company, again, and learned a very hard lesson, Do not listen to this owner's endless excuses. You might think you're hearing your teenager talking and you'll be waiting a long time for a resolution.
