Absofreakinglutely love these people! We would not call anyfreakingone else for any appliance…read morerepair. Nice, respectful, timely, and it doesn't break the freaking bank like most other services that come to the house. I'm not going to wish more of our freaking appliances died but I really don't dread calling them when they do. Hands down the best freaking appliance repair company I've ever freaking dealt with. Six stars!

Got quick, personable, good and inexpensive replacement of the ice maker on my old fridge.read more

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Came to fix my air conditioning twice and charged a fee both times to come back and fix it. Still…read moreisn't fixed and no air almost a week later. Refused to refund payment and stopped communicating. Horrible customer service and Horrible service

Very dependable. Excellent work. Job included both plumbing and electrical. Would definitely use…read moreagain.

Was fast to respond. Very friendly and courteous. Did excellent work.read more

Tim from Brothers repair has been to our home 3 times for Samsung refrigerator, electric stove…read moretop, and lastly dishwasher. The first 2 times were fine. The 3rd repair was about a replacement rubber door seal. Tim said he'd order and come back to install. Months went by. I called for information regarding the job. 2 times Tim was to return my call. Finally, a couple of weeks later Tim called and said the part is still on backorder but that he found it somewhere else and would talk to me NO LATER THAN THE FOLLOWING MONDAY. I have never received any word. I ordered the gasket from Samsung and received it within 8 days. Now I am going to have to get someone else to install it. I paid $125 sells call to Brothers. Thanks for nothing.

I have had a very frustrating experience with this company. About a month ago ago they came to our…read morehouse to check out a problem with water leaking from our refrigerator. The man who came said we needed a part. He also said he would order it and text me the next day with an update. I never heard back from him. Since then, I have called their office about 4-5 times. Each time the person who answers the phone (Alex, I believe) says he or someone else will call me right back, but that never happens. Since I will have to call another company, I will need to pay the initial service call fee again, meaning that I basically lose the $125 I paid Service Brothers.

I am not sure about this business. I found a Canon AE1 camera for sale on Facebook Marketplace by a…read moregentleman named Josh. According to Facebook Marketplace seller info his name is Josh Kent and lives in the Ozark Missouri area. I looked his name up on facebook and it shows he owns or operates Z and Z appliances. I tried messageing four times since yesterday 1-12-25 and today 1-13-25 with no response. The info I was able to get a phone number to his business which I have called four times today and only get a busy signal to see about the camera. I have seen one post on the reviews with one star. I can't give him one star because If he operates his business like he tries to sell something online then he has a problem. When you have a business I know you aren't going to please everyone. However if you post something for sale online and someone responds to it you should respond back if you still have the item or not. It did not say when the camera was put up for sale like most post do. I have to give this guy an F.

My first problem with Z and Z is that their business phone number does not work. I called his cell…read moreand set up an appointment to look my leaking dishwasher. He said he would be out the next afternoon. Next day afternoon came and went. Texted me about 6pm, said he was having auto problem and wanted to know if I was still at home. He did come on out. He told me he would call the next day on price of parts to repair. He did not call to give me prices of parts. Three days later I contacted him and told him to order part to fix. He said okay, part would arrive in a couple of days. I waited 3-4 days, contacted him again. He said they sent the wrong part. I waited another week, asking where we were at on the part. He said he would be out the next day. He texted me at 3pm said he was finishing up a job and would be out. Then texted me that he had to go to office to get part. He arrived about 6pm. Worked dishwasher for about 1 1/2 hours maybe 2. He said they sent the wrong seal and he put in the old one back in. Said it was not leaking and okay for me to use. Said we don't own anymore on dishwasher after what we paid him that day. He said he would order a new seal and bring it out. He left and before he got out my drive way, The dishwasher was leaking around my cabinets. I sent him a text telling him that it was still leaking. No response. 3-4 days later, I texted him asking if he was going to work the dishwasher or if we needed to find someone else. I also told him that I was unhappy with his service. I have not heard any response.

Stacey, the technician, was AMAZING! The AI scheduling was a NIGHTMARE! Have you ever tried to tell…read morea computer they are wrong. There was absolutely no way I was able to talk with a person except to call the technician. That's not his job. You're better than this, Sears.

AVOID SEARS APPLIANCE REPAIR AT ALL COSTS!…read more This was hands down the worst customer service experience I have ever had. They rescheduled my appointment twice after I had already waited a full two days for them to show, and they cancelled at the last minute. When they finally charged me, it was for a diagnostic, a cheap part, and future service, it was over $400. Outrageous. When I called to get help, I couldn't speak with an actual person until I reached out to their scheduling department. I asked for a refund and found out that I will only receive a partial refund. Sears is completely unreasonable and untrustworthy. They leave customers stranded, overcharged for parts, and disappear when you need accountability. WARNING: Don't waste your time or money. Support local business. I will never use Sears Appliance Repair again and strongly caution others to stay away!