A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Came to fix my air conditioning twice and charged a fee both times to come back and fix it. Still…read moreisn't fixed and no air almost a week later. Refused to refund payment and stopped communicating. Horrible customer service and Horrible service

Stone parts was recommended by several local appliance shops. I had been looking for a dryer door…read morethat no one could supply. Sears sent me the wrong part multiple times. I had been feeling lost until I stumbled into this little shop that is located in not my favorite part of Springfield. However, upon entry the team there was extremely helpful, the store was clean and attitudes were joyful and had customer service at the center of it all. Upon hearing my request for the part I needed they informed me that getting it would take about 12 hours, the other local store said 6 weeks! The price was almost half the cost. Overall the interaction with this company left me in a place where I will always try to work with them.

I will NEVER do business with this company. I simply called to check for a part for my washer,…read morerather than drive me and my baby across town unnecessarily. Was rudely told to hold. Sat on hold for over 10 minutes with no check back and had to take another call. So, I hung up. Then called back a bit later. Once again abruptly told to hold, before I was put on hold, I mentioned I just did for over 10 minutes. I get it, you're busy. So, I quickly asked if he could just check to see if they had what I was looking for, could someone please help me. I was then told to go to another company. So, that's what I'll do. I rarely leave reviews. However, I felt the need to put this out there in hopes that the company will see the need to adjust their version of customer service. I've been in customer service my whole life and have never, ever treated someone like this. You will not get my business nor will you get any friend of mine who might need it. You may want to learn how to apologize for the wait, or at least check back with those that are patiently waiting. But, for now I will take your rude and ridiculous instructions to use another company. Zero stars. Although one is the minimum.

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK