Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

Came to fix my air conditioning twice and charged a fee both times to come back and fix it. Still…read moreisn't fixed and no air almost a week later. Refused to refund payment and stopped communicating. Horrible customer service and Horrible service

Stone parts was recommended by several local appliance shops. I had been looking for a dryer door…read morethat no one could supply. Sears sent me the wrong part multiple times. I had been feeling lost until I stumbled into this little shop that is located in not my favorite part of Springfield. However, upon entry the team there was extremely helpful, the store was clean and attitudes were joyful and had customer service at the center of it all. Upon hearing my request for the part I needed they informed me that getting it would take about 12 hours, the other local store said 6 weeks! The price was almost half the cost. Overall the interaction with this company left me in a place where I will always try to work with them.

HORRIBLE Customer Service. Called to ask about a part for my dryer. Was hung up on multiple…read moretimes. Shortest hold time before hang up was 8 minutes.

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

These people are awesome! Refrigerator repair is nobody's favorite problem. They were…read moreprofessional, courteous, and prompt. They didn't try to sell me something I didn't need. The honesty is so appreciated. Alex was right on top of things. Will use them again

For an appliance place I would have expected a much better selection of products. I went in…read morelooking for a countertop microwave. They had quite a few microwaves but only two in stock that were for sale. Neither of them fit my needs, and I will say that the prices, when I checked online were better than the Home Depot so I will give them that. Their selection of other appliances seemed better than what I was looking for, but I don't know if I would swing by for anything else.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK

Tim from Brothers repair has been to our home 3 times for Samsung refrigerator, electric stove…read moretop, and lastly dishwasher. The first 2 times were fine. The 3rd repair was about a replacement rubber door seal. Tim said he'd order and come back to install. Months went by. I called for information regarding the job. 2 times Tim was to return my call. Finally, a couple of weeks later Tim called and said the part is still on backorder but that he found it somewhere else and would talk to me NO LATER THAN THE FOLLOWING MONDAY. I have never received any word. I ordered the gasket from Samsung and received it within 8 days. Now I am going to have to get someone else to install it. I paid $125 sells call to Brothers. Thanks for nothing.

I have had a very frustrating experience with this company. About a month ago ago they came to our…read morehouse to check out a problem with water leaking from our refrigerator. The man who came said we needed a part. He also said he would order it and text me the next day with an update. I never heard back from him. Since then, I have called their office about 4-5 times. Each time the person who answers the phone (Alex, I believe) says he or someone else will call me right back, but that never happens. Since I will have to call another company, I will need to pay the initial service call fee again, meaning that I basically lose the $125 I paid Service Brothers.