I called mid-morning and he was at my house by mid-afternoon. Diagnosed the problem with my…read morefront-load washer quickly and had the part with him. Very competent. He explained the problem so that even I could understand. Reasonable pricing. Definitely will call again if need anything fixed.

Quick response for our freezer meltdown, reasonable service fee. Will use again if needed.read more

Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

Their crew was on time, professional and knowledgeable. They were also helpful in dealing with…read moreinsurance. I would not hesitate to use them again. Thank you, Matt and Heather@

Terrible customer service . Maybe be more understanding on peoples time and what has been confirmedread more

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

Repairman Tim was great. All the boxes got checked…read more On time friendly Knowledgeable Very Professional Explained problem without technical jargon fixed Samsung Ice maker in a timely manner left workplace clean 30 day warranty able to work on Samsung refrigerator Office staff was personable returned phone call within 30 minuets knowledgeable about possible issues I've used a lot of different service people since moving to Springfield and Tim / Service Brothers are in my opinion are rated 5 stars, cream of the crop, top shelf, all stars!! Needless to say I was impressed. I will definitely use Service Brothers again and will recommend them to friends and family.

I used Service Brothers several years ago and was happy with their service. Unfortunately, I cannot…read morerecommend them after my most recent experience. Tim came out on Wednesday, July 8 to inspect my GE oven. He diagnosed the issue and said he ordered the part, which would be in by Monday, July 13. I paid the $125 service fee on July 8 but did not have to prepay for the part until it was completed. I had to initiate contact throughout the next week with Tim on status. Sometimes he responded and sometimes he didn't. I sent a message on Thursday, July 16 for status. He called right away and set an appointment for Friday, July 17 between 11-1pm. I took off work on Friday to be home for him. It is July 23......no contact/no show from Tim since the phone call on July 16. I have had to pay another company to come fix my oven. I will never call Service Brothers again!

Stacey, the technician, was AMAZING! The AI scheduling was a NIGHTMARE! Have you ever tried to tell…read morea computer they are wrong. There was absolutely no way I was able to talk with a person except to call the technician. That's not his job. You're better than this, Sears.

The individual who came out was very nice, but our refrigerator still doesn't work after paying…read more$465 for a repair. Now, we can't get a hold of anyone to talk to for help. All you get if a virtual person that can't help. It has been a very frustrating experience.