Quick response for our freezer meltdown, reasonable service fee. Will use again if needed.read more

He was able to come out the same day that I called them. He was very knowledgeable . He quickly…read morefound the problem. He understood our decision to replace the dishwasher instead of ordering the part.

Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

Just had Corey fix my washing machine and was very impressed! He was on time, resonable prices,…read moreprofesssional and gave me a lot of good tips. He saved me several hundred dollars! Great Guy! Thanks Corey!

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

Reported error code from running washer's internal diagnostic system to Maytag's (Whirlpool's)…read moreonline service request website, which led to recommendation to contact Accurate. Technician was here less than five minutes to do same things I'd already done (run diagnostic, unplug & replug). After tech left, contacted Maytag/Whirlpool and was told washer could be diagnosed without physically accessing the user interface console by confirming whether a green light was or was not present via diagnostic system - if so; opening unit required to further diagnose; if not, main board faulty. Shame on Maytag/Whirlpool for not disclosing this as me as user could have deduced without service call; likewise, Accurate could have also done this as same information I provided to Maytag/Whirlpool was conveyed to them. In other words, ample opportunity to inform me lack of green light is confirmation of bad control board.

Their crew was on time, professional and knowledgeable. They were also helpful in dealing with…read moreinsurance. I would not hesitate to use them again. Thank you, Matt and Heather@

These people are awesome! Refrigerator repair is nobody's favorite problem. They were…read moreprofessional, courteous, and prompt. They didn't try to sell me something I didn't need. The honesty is so appreciated. Alex was right on top of things. Will use them again

For an appliance place I would have expected a much better selection of products. I went in…read morelooking for a countertop microwave. They had quite a few microwaves but only two in stock that were for sale. Neither of them fit my needs, and I will say that the prices, when I checked online were better than the Home Depot so I will give them that. Their selection of other appliances seemed better than what I was looking for, but I don't know if I would swing by for anything else.

Tim from Brothers repair has been to our home 3 times for Samsung refrigerator, electric stove…read moretop, and lastly dishwasher. The first 2 times were fine. The 3rd repair was about a replacement rubber door seal. Tim said he'd order and come back to install. Months went by. I called for information regarding the job. 2 times Tim was to return my call. Finally, a couple of weeks later Tim called and said the part is still on backorder but that he found it somewhere else and would talk to me NO LATER THAN THE FOLLOWING MONDAY. I have never received any word. I ordered the gasket from Samsung and received it within 8 days. Now I am going to have to get someone else to install it. I paid $125 sells call to Brothers. Thanks for nothing.

I have had a very frustrating experience with this company. About a month ago ago they came to our…read morehouse to check out a problem with water leaking from our refrigerator. The man who came said we needed a part. He also said he would order it and text me the next day with an update. I never heard back from him. Since then, I have called their office about 4-5 times. Each time the person who answers the phone (Alex, I believe) says he or someone else will call me right back, but that never happens. Since I will have to call another company, I will need to pay the initial service call fee again, meaning that I basically lose the $125 I paid Service Brothers.

Stacey, the technician, was AMAZING! The AI scheduling was a NIGHTMARE! Have you ever tried to tell…read morea computer they are wrong. There was absolutely no way I was able to talk with a person except to call the technician. That's not his job. You're better than this, Sears.

AVOID SEARS APPLIANCE REPAIR AT ALL COSTS!…read more This was hands down the worst customer service experience I have ever had. They rescheduled my appointment twice after I had already waited a full two days for them to show, and they cancelled at the last minute. When they finally charged me, it was for a diagnostic, a cheap part, and future service, it was over $400. Outrageous. When I called to get help, I couldn't speak with an actual person until I reached out to their scheduling department. I asked for a refund and found out that I will only receive a partial refund. Sears is completely unreasonable and untrustworthy. They leave customers stranded, overcharged for parts, and disappear when you need accountability. WARNING: Don't waste your time or money. Support local business. I will never use Sears Appliance Repair again and strongly caution others to stay away!