A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

NEGATIVE 5 STARS they broke my fridge and then refused to come back out, call or text me back or…read morerefund me!!! Freezer stopped working and they came out Monday, the man opened the freezer door and guessed frozen thermostat. Did NOT remove one panel or fully look into to what could be the issue. Literally looked, guessed and then ordered a part. Said they be back Wednesday at 10AM by 11am I had to reachout to find out if they were still coming. Got NO response until 1145am in which they said the part would be at the shop at 11 AM. Then stopped replying with no ETA. By 147PM I had to reach out AGAIN to ask when they were coming having wasted a whole day waiting on them and told they would be there soon. They came just before 3pm. Replaced the thermostat and while I asked simple questions about the repair he said idk I just get paid to put it back together. How does a repair man not know about what he's fixing???? After the repair he gave no info on time it would take for the freeze to cool back down or recommended temp. We waited 6hrs and the freezer NEVER got cold again. Then come to find out he BROKE the freeze door, it will no longer properly shut and theres a grinding noise. Now the whole refrigerator is scream high temp or 58 freezer and 69 fridge. He broke the whole machine! I called them to come back out was told it would be an hour, waited 2hrs called again and told they're to busy to come back. I demanded a refunded and they ended ALL COMMUNICATION! THESE PEOPLE ARE A SCAM! DO NOT HIRE THEM! They only take VENMO so you can't get your money without them sending it back either! Fun fact I had called EZ APPLIANCE GEEKS and Demarus of this company was the one to take my call and put me in HER fly by night fake company's books. I have the call logs and text records and pics to prove everything. They broke a 4yr old fridge because they have no clue what they're doing and instead of owning up to the mistake and making it right they took the money and ran and ended all contact. DO NOT USE THESE SCAMMERS!!!!

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.

I took everything out of the unit to be diagnosed. The tech walked in said it was leaking and…read morethat's that. It was $65 for one sentence - meh. I had another question and called later and never got a returned call.

From scheduling the repair to diagnosing the problem with my oven and charging a fair price,…read moreeverything was handled and completed in a professional manner. I highly recommend Mark and Quality Appliance Repair.

Horrible horrible service! I have never seen someone so unprofessional and combative with a…read morecustomer! Not only did he not do the job correct the first time nor come prepared to do the job. After we stated we would not pay him anymore money to fix what he had already said was fixed he call yelling and screaming! Unprofessional, horrible service, and obviously has no pride or knowledge how to provide customer service or fix what he was paid to fix!

If I could leave a negative review I would, but I will give him a star for his prompt response on…read morethe first visit. I called Mr. Bill last week to repair our refrigerator that was not cooling. He came out replaced an evaporator fan charged me for the fan and labor and left. Th next day the refrigerator was still at 60+ degrees. So, I called him back out, he looked at the fridge again..... now he is stating the memory board is out and it needs to replaced. He quoted me at $179 plus tax for the board, (we have a friend who is a samsung repair tech, but is not local who told us the board was $105.) I get you have to mark up prices to make a business work, but he was going to continue to charge $45/hr for labor. This is all after I had already paid him $150+ to replace a fan that did not fix the cooling problem. When I asked if he could give us a break on the second visit he initially stated he would (labor at $40/hr) and the board would be $149, but then he was a no call no show when the part was in. If you want an appliance diagnosed and fixed properly do not use MR. BILL! If you want to pay $500 in repairs and have multiple visits, then he is your man!

Hired him to run LVP flooring at my home, took his time to line up the patterns and to make that…read morepattern look like it flowed from one room to the next seamlessly, came out beautiful. His prices were great to begin with but what really impressed me is that he came way under the bid in time and cost (he had great discounts for the LVP) and actually gave me part of that discount as well, never had a contractor do that before. I can't believe how beautiful the floors look and I'm glad he encouraged me to do more then I originally thought to do. I plan to hire him again in the future for my vinyl siding, I wouldn't hesitate to have them give you a quote, you wont regret hiring them.

From the owner: Here to help out when it's needed. Fair pricing, don't belive in gouging the customer just because…read morecompanys get away with it. A fair price for an honest days work. Even if I might not be able to help with your problem might be able to point you towards somone who can.

Good office communications. Professional tech, repaired my dead microwave. He was clean and polite…read more It took 2 trips as he had to order the part. Not cheap, $400.00 which included the labor and 2 trips, but a necessary expense. My entire kitchen, 15 years old, had matching appliances. Kitchenaid no longer made my style of door handle. A new Kitchenaid microwave in this high end class would be over $1,400 and would not match my other appliances. I recommend this company.

This is an incredible company! The tech (Jeremy) that arrived at our door only 60 minutes after…read moreplacing the original call, gave an honest and fair evaluation on our down washing machine. It was an inexpensive fix. He had the part on his truck, fixed the machine and he was on his way. Again, great company! I would give 6 Stars if I could!!!! DK