I've been using them for 18 months now. For the most part I'm pleased. The cleanliness of the overall place is not so good. It's close so I overlook things. read more

Springfield Family Laundry is simply the best. The manager, Peta, will take care of your clothing better than you do yourself. She does for me and I'm sure she does for everybody. And reasonable prices. Cheap on comforters, cheaper than anybody. I just like this place, the clothes cleaning, ironing, folding, hanging on hangers. They do it all good. read more

This laundry had the the most helpful staff. My washing machine quit and had to find a laundry quickly. They helped me when I got there and helped with change, etc. I was very surprised that they always have a real person on duty. Great place and I'll be back soon to wash my comforters in their big machines. read more

Springfield Family Laundry was the first laundromat I ever patronized after moving to the Queen City, and while I found the staff to be extremely friendly and accommodating, there were two incidents which forced me to abandon them. The first occurred when I discovered a dirty, used bandaid affixed to some clothes I entrusted to their drop off service. I was understandably put off, but remained willing to give them a second chance due to their friendly nature. Then, a pair of khaki shorts came back from the same drop off service looking like they had been beneath the tires of a high-powered sports car while it did donuts in the parking lot. Listen, I get it - mistakes happen. But when a business exhibits back to back failures in its simple, singular mission, something is badly amiss. And, until they fix it, it won't matter how friendly SFL's staff is to me or anyone else. read more

Didn't have a bad experience but it was pretty expensive I guess I'll just have to find myself a different place next week

I read the last two reviews and was surprised at their responses and scores. I would recommend this laundry to anyone. The prices are very fair and the laundry is the cleanest i have ever been in, even the bathrooms are cleaner than any of places I have visited before. The attendants are knowledgeable, helpful and normally always have a smile for u, no place is perfect, but this laundry is close enough. If u want a great experience than try this laundry matt. If u don't want to pay for quality and/or want to overload your washers and expect them to b clean and spun out then this is not your laundry. Otherwise you will appreciate this place. read more

The back story: I have been going here for a few months now and previously there was nothing to complain about besides the prices. Recently I have been very sick on and off but I went up to do mine and my mothers laundry and had to go home almost immediately. I had my mother go up and finish our clothes for me but when she got there the clothes had already been moved into a dryer. She waited for them to finish and then brought them home. I checked the clothes when she got home just to make sure all was in order and I noticed half my clothes were missing. I decided to just brush it off and accept stolen clothes as part of using a launderette. The Problem: I went back because i'm a creature of habit and prefer familiarity because of my anxiety and I would watch them closely this time. Upon walking into the launderette the attendant treated me and my mother like dirt and immediately accused us of stealing clothes from other units. I explained that that wasn't the case at all and she continued to follow me around saying the same thing over and over again. "Are you sure you didn't steal anything" many many times, and I explained every time that I did not steal anything. I'm not upset because of someone asking me about it but the way she used such a criticizing, judgmental tone as if she had already decided to herself that we had done something wrong and continued to follow us around from washer to dryer to chair and harass us was completely unprofessional. She kept saying things like "well we didn't want to get the police involved" as if to try to scare us. We finally went to pay and leave since we were so sick of being there and the woman called to the owner in the back "yeah, we found her," as if it was some man hunt. Needless to say my horrible public anxieties were overwhelming me about that time because of her. Side Note: I don't over load my washers because I don't have a lot of clothes.and I like them to be as clean as possible but we have had many issues in the past with clothes finishing and smelling dirtier then before so we decided to wash them by hand in the sink and with the amount of dirty water from washing by hand its as if their over priced machines didn't even do anything to them half the time. I'm guessing half of them aren't even in proper working order and are washing in their own mixture of filth water but that's just my theory. read more