Terrible customer service. Our sales rep made me feel like she was doing us a favor by being…read morethere. Being new to the community, we were not familiar with the area or our shopping choices. She didn't bother to inform us about the "scratch and dent" area, which might have saved us some $$. We felt that we had to accommodate their delivery schedule without any consideration for our schedule. We ended up going to another company who treated us with respect and seemed to value us as people and as customers. Metro Appliance? NEVER AGAIN!!!!!

In store sales was wounderful. Service Sucks!!!! On June 6, 2025 I called service to have…read morewarranty work completed on my cooktop (Frigidair) was told "out of our service area". called Frigidair they sent a repair person out two weeks latter with a part that did not work. Called frigidiar agian send the same guy out again with same part. did not work again. REpair guy called tech support only to find the part was incorrect and the correct part wont be available until July 29, 2025 so I can wait a week after to get part (maybe) then another two weeks to see the reapir person so by this time it will be close to 3 moths without what I paid for. If Metro wont service what they sell then maybe they shouldnt sell theh product? I even offered to bring the cooktop to them only to be told NO.

They have a great service team, affordable, and give referrals on the best prices for appliances in…read moreSpringfield!

They have great prices and great products! At each store I've visited, they're always had great…read morecustomer service and have a very wide selection of name brand products. I would definitely recommend!

I recently moved back to the area. Since I have given this company thousands of dollars in business…read morewhen I lived here before I wanted to reestablish a business arrangement again. I had gone in with the intention of renting a few items for my house. Since I didn't have a Missouri driver's license, I was declined. I took my business to the competition and gave them over $5000 worth of business. I also referred other nurses who just moved here to go to the competition. Bad service, bad policy lost this company thousands of dollars.

I had a great experience with this company. They worked with me to get a new washer and dryer that…read moreI hope will last many years. I had chatted with Shawn on Saturday and then went to facility Monday morning to purchase. I upgraded from my first choice and they worked with me to make sure they would fit my space. The units were delivered and installed that same afternoon. I have not yet used them but some relatives have the same machines which they really like so I feel sure I will like mine too. They were respectful, informative and easy to work with. I believe I got a good price.

After a terrible experience with another company I reached out to 417 outlet. Very glad I did…read more They were very responsive and delivered the appliances the next day. It could not have gone better!

Gavin and Conrad were amazing! They helped us with an exchange - it was quick, easy, and they were…read morefriendly and helpful! Thanks, guys!

I bought a shark stratus vacuum robot from Best buy in Springfield MO on 05/01/2026. The brush…read moremotor failed on 05/21/26. I called shark to get a warranty started-the pods are on backorder-they advised I reach out to the store I purchased it from as they have them in stock. I called to see if they would exchange the pod for me as I just spend a small fortune on this robot vacuum and was advised since I was over the 15 day window, they will not be able to do anything. REALLY!!!!! I know have a very expensive paperweight for who knows how long that I JUST Bought!!!!! Best Buy-do better for your customers! If you are not going to stand behind anything you sell for more than 15 days-you do not deserve to be in business -just my 2 cents. Definitely a mistake I will never ever make again.

Corey did an excellent job repairing our oven, dishwasher and garbage disposal... and then dealing…read morewith a difficult home warranty company that demanded a specifically itemized bill before agreeing to reimburse us for the repair costs. We appreciated all his efforts on both fronts.

On time, reasonable, responsive, friendly. All qualities we like. Would definitely recommendread more