Repairman Tim was great. All the boxes got checked…read more On time friendly Knowledgeable Very Professional Explained problem without technical jargon fixed Samsung Ice maker in a timely manner left workplace clean 30 day warranty able to work on Samsung refrigerator Office staff was personable returned phone call within 30 minuets knowledgeable about possible issues I've used a lot of different service people since moving to Springfield and Tim / Service Brothers are in my opinion are rated 5 stars, cream of the crop, top shelf, all stars!! Needless to say I was impressed. I will definitely use Service Brothers again and will recommend them to friends and family.

I used Service Brothers several years ago and was happy with their service. Unfortunately, I cannot…read morerecommend them after my most recent experience. Tim came out on Wednesday, July 8 to inspect my GE oven. He diagnosed the issue and said he ordered the part, which would be in by Monday, July 13. I paid the $125 service fee on July 8 but did not have to prepay for the part until it was completed. I had to initiate contact throughout the next week with Tim on status. Sometimes he responded and sometimes he didn't. I sent a message on Thursday, July 16 for status. He called right away and set an appointment for Friday, July 17 between 11-1pm. I took off work on Friday to be home for him. It is July 23......no contact/no show from Tim since the phone call on July 16. I have had to pay another company to come fix my oven. I will never call Service Brothers again!

GE dryer wouldn't start when turned on on Friday of Christmas weekend. Called and scheduled repair…read morefor Monday morning. Prompt, Professional, Friendly, Affordable, Repair, Great Sevice. Success! . Definitely Recommend! Karen S.

Paul the owner did a great job fixing out refrigerator/freezer. He was very courteous,…read moreknowledgeable, and reasonably priced. I would highly recommend Advanced Appliance for any appliance repairs you may have.

A package fell behind my freezer shelves. I could not reach it. And I could not close the door…read more Missouri Service repairs came right out and fished it out for me and saved the day and then I remembered that I couldn't turn on my light on my microwave thay gave me light for the cooktop. They found the correct bulb and fixed it and I'm so happy. Great great guys.

NEGATIVE 5 STARS they broke my fridge and then refused to come back out, call or text me back or…read morerefund me!!! Freezer stopped working and they came out Monday, the man opened the freezer door and guessed frozen thermostat. Did NOT remove one panel or fully look into to what could be the issue. Literally looked, guessed and then ordered a part. Said they be back Wednesday at 10AM by 11am I had to reachout to find out if they were still coming. Got NO response until 1145am in which they said the part would be at the shop at 11 AM. Then stopped replying with no ETA. By 147PM I had to reach out AGAIN to ask when they were coming having wasted a whole day waiting on them and told they would be there soon. They came just before 3pm. Replaced the thermostat and while I asked simple questions about the repair he said idk I just get paid to put it back together. How does a repair man not know about what he's fixing???? After the repair he gave no info on time it would take for the freeze to cool back down or recommended temp. We waited 6hrs and the freezer NEVER got cold again. Then come to find out he BROKE the freeze door, it will no longer properly shut and theres a grinding noise. Now the whole refrigerator is scream high temp or 58 freezer and 69 fridge. He broke the whole machine! I called them to come back out was told it would be an hour, waited 2hrs called again and told they're to busy to come back. I demanded a refunded and they ended ALL COMMUNICATION! THESE PEOPLE ARE A SCAM! DO NOT HIRE THEM! They only take VENMO so you can't get your money without them sending it back either! Fun fact I had called EZ APPLIANCE GEEKS and Demarus of this company was the one to take my call and put me in HER fly by night fake company's books. I have the call logs and text records and pics to prove everything. They broke a 4yr old fridge because they have no clue what they're doing and instead of owning up to the mistake and making it right they took the money and ran and ended all contact. DO NOT USE THESE SCAMMERS!!!!

Requested service for front load washer door latch assembly. Response was prompt with notification…read morethat he was booked pretty solid for 2 weeks. I responded that I could be home any day, any time. Leon worked us end at end if his scheduled day 2 days later. He found the problem, part was ordered, part arrived on following Saturday, Leon scheduled the following Monday. Problem resolved. Leon is a real professional, courteous, personable, and true to his word. I consider the cost of the repair exceptionally reasonable, fair and highly competitive. I enthusiastically recommend this company and Leon as their local representative. You may have a wait time if his schedule is full, but if you're flexible, he may be better able to assist you. 5 Star service for sure.

Was able to get here in a few hours as promised. Found a hose had cone lose and I didn't need…read moreexpensive part. I appreciated his honesty

My family & friends have been longtime customers but we're in over the weekend…read more& saw 3 employees In the Springfield store & not one of them greeted us or asked if we needed help so we left. We will Choose to spend our money & time with someone who cares about their customers !

My Family & I were in the store on Saturday. Needless to say no one…read more Greeted us or offered to help us While we were there. There were 3 employees working while we were there. We were looking for a new gas stove. Our family & friends have shopped at Cook's for years but will not anymore. You really need to show Interest in your customers.