The service is great! Mohammed and Manny are fantastic. Always helping me with my new bike and I am…read morepretty bad at the maintenance, I didn't realize I had specialty tires! They've inflated the tires 2x no issues with proper attentiveness to the other customers. I hope this shop stays around forever! I have about two more bikes to bring to them. Next up: New seat!

Mohammed has been my lifesaver for all things bike related for my kids. Service, quality, and value…read morefor your money is unmatched. Every time my son wants a modification on his bike. I go straight to the The Bike shop in Hermosa Beach and Mohammed is on top of it. He's always super friendly and patient with me and has the job done quickly and typically before the promised time. He's very honest with the repairs and I feel very comfortable taking his advice on what is truly needed and what can be delayed to save some money. He's fixed brakes, replaced brakes, changed out Tires, changed out the suspension fork, changed out pedals just to name a few of the services. We've had done. Convenient location in downtown HB there's a parking lot in the back so no need to fight with downtown traffic and parking. Thanks to The Bike shop. My kids can be a little terrors on their e-bikes...just kidding, kinda ;)

This review is ONLY for the customer service we received when we came in to look for an e-bike for…read moremy son. We did not purchase or rent any. I had been doing my research for e-bikes for a couple of weeks now and came across this place. The owner was there working on a bike, he's the one that helped us. He was nice and really trying to help us but I got my first red flag when he didn't speak to us about mileage or asked the distance my son was going to ride the bike. When I asked him what class was this bike he wasn't able to give me a direct answer. But he showed me how fast it could go and it was 30 mph. Again, me needing him to clarify because my son can only get a class 2 but he wouldn't clarify what the bike really was. And I can see why, he just builds them. Also, the bike only had one motor. In a prior e-bike store (with more professional salesmen) we were told only one kid could ride on a one motor e-bike. So I asked him since it only had one motor if only one kid max. This man said yes two kids can ride on a one motor e-bike. I did my research and no, only one kid can ride on a one motor e-bike. False information. Now I can see how if I would have purchased this bike it would have messed up quite fast. I am glad I decided to take a look at other reviews. I kept getting red flags and I'm glad I listened to my gut. Saved myself from a bad experience.

Ordered a bike rack for 2 ebikes Geoff ordered it. Came a little later than expected but that is…read morenot a Geoff problem it was a shipper issue. Totally understandable. People leaving bad reviews is understandable but some of these are ridiculous... relax people... it will all be fine.

Fast, friendly, and affordable! Fernando the technician and Jim the owner help me out on my old…read morebike! Great local place

They always take care of me I bought bike from them it breaks down a lot but they always fix it for…read moreme

Had a great experience at Shift Cycling -- Bill helped me out and couldn't have been more…read morewelcoming. Super friendly, knowledgeable, and easy to work with. Everything was explained clearly and I left feeling confident in the setup and support I got. I'll definitely be back and would recommend them without hesitation.

Awesome bike shop with super helpful and knowledgeable staff. They have a huge selection of…read moreproducts and bikes at really reasonable prices, even specialty parts I don't find at other shops. Support this small business, highly recommend!

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

Great outdoor supply store with friendly and attentive staff that encourages adventure. I first…read morelearned about REI around 2011. REI offers a membership and also has some cool events. I've also shopped at the Co-Op for discounted items that are as good as new. I really like the unique colors that backpacks and other products have. Great quality. A lot of outdoor education. Good snacks and a chill vibe.

If you're looking to purchase a new bike or be fitted by someone who truly understands their craft,…read morego see Paul. I have low back and hip issues, and was looking for a more comfortable road bike. Paul patiently went above and beyond...he educated me on different brand/model road bikes. He never pressured me to purchase anything. It was evident that it was more important to him that I make an educated decision. I reached out to him a second time, about 1 to 2 months after our initial conversation. He was gracious enough to re-fit me on my current road bike (I had previously been fitted by a different bike shop) and the adjustments he made toallowed me to ride in a more comfortable position. I felt like I was on a completely different bike. The refitting coupled with our initial conversation was all I needed to know I'd definitely purchase my new bike from him. He made the process so painless and made sure all my questions and concerns were answered. Paul, you are incredible at what you do. Your customer service...impeccable! You always greeted me with a smile, never rushed me, and made sure I was comfortable with my choice. I'm so grateful...thank you so, so much!

Paul is honest, trustworthy and very ethical! He did not sell me the bike I wanted because he…read moreexplained how it was not the right size and fit for me. I strongly recommend him and his shop for any bicyclist!

Our family had wonderful time to ride e-bike around beach, the e-bike save lots of energy . The…read morebeach and road for bike here were fantastic! We will come back for sure! All workers in store are nice and helpful!

Worst bike rental place we have ever rented from. One of the locks reset somehow, which we were…read morenever told could happen. We called for help and they told us to try figuring out the new code by trying one number at a time. (Mind you there are over 10,000 combinations) we were told that if we didn't want to try figuring it out we had to wait until they could come cut it off but we had to wait until they closed. That was over an hour. They told us they are all going to charge us $100 for their malfunctioning lock on top of it. I don't recommend this place. If you get stranded they will just leave you to figure it out and charge you for it.

closed ?!I had the best experience with staff and bike fit many thanks! Robert you will be missed.read more

I came here to get a repair done on my e-bike tire that was flat. I came in a few weeks ago and…read moreasked how much would they charge and was told 20 for the inter tube and 20 for the repair cost. I thought that was awesome because everywhere else they want 80 and up. I came today with the bike and was told 20 for the inter tube and 45 for repair cost. I was vey upset because I was told different and the reason I came was because of the price. After complaining the owner Steve stepped in and offer to fix my bike at the price I was quoted before. I thought that was excellent customer service. Why loose a potential long time customer for a few bucks and a misunderstanding. I really appreciate Steve for helping me. This place is awesome they have a wide variety of options for bikes and accessories. They also have reasonable prices they have e-bikes worth a thousand or more on sale for hundreds . The customer service from the owner alone will get me to return for my future bike needs. Thank you Steve for caring about your customers you are all right with me Sir.