Great experience at Hero Boy Bike Shop! I brought my road bike in on a Saturday for a tune-up as…read moreI'm getting back into cycling, and Aly took great care of me. My bike was ready by Tuesday, which was a pretty quick turnaround. The shop was PACKED with bikes, both for sale and waiting to be picked up, so clearly they stay busy. When I picked mine up, it seriously looked brand new! Everything was cleaned up, serviced, and ready for me to get back on the road. Really appreciated Aly's help and the overall service. I'll definitely be back for future bike needs.

BEWARE: This business sells dangerously defective products and refuses to stand behind them…read more I purchased a bike from this establishment that literally BROKE IN HALF during a simple 10-mile ride. I was stranded and forced to walk home carrying the broken frame myself. When I contacted the owner and provided proof of the damage, he initially refused to issue a refund and only agreed to have the manufacturer send a replacement after repeated complaints. Unbelievably, the replacement bike ALSO broke in half just a few months later. At that point, instead of taking responsibility for selling two catastrophic failures, the owner told me he had already "given me a free bike" and refused to refund me. Selling one unsafe bike is unacceptable, selling two and then blaming the customer is outrageous. This business clearly does not care about customer safety, product quality, or basic accountability. A bike frame snapping in half is not a minor issue, it is a serious safety hazard that could have caused a major injury or worse. I would strongly advise anyone considering purchasing from this establishment to take their money elsewhere unless they enjoy wasting money on dangerous products and being ignored when something goes wrong.

Needed a rear wheel axle rebuilt and a new tire put on. They did it in less than a day. Ty went…read moreabove and beyond to make sure I had what I needed.

I love this place! HUGE shoutout to Jake, who helped me immensely with my very dusty, old, and…read morehaggard bike that needed a lot of TLC. I rolled up, and the chain just fell off... (to give you a visual) womp, womp. Jake assessed the "project" to determine that it wasn't fit for me to ride, which made me feel safe that I was in good hands as he was looking out for my well-being - LOVE THAT! Love you, Jake!!! You're my boy blue. The repairs were costly at first, and he made it work within my budget. Full transparency (asking questions) and good communication go a long way and keep the peace (note to everyone). I am soooo beyond grateful that he knew what was needed and took care of it all within just two days! Attentive, fast, and thorough - calling to share updates along the way. (No one likes financial surprises, so that was kind on my wallet). Also, upon pickup, Kevin noticed my seat was too low and hiked it up to the height that was appropriate for my leg/knee length - thank you, Kevin! 5 stars and 5 snaps! If your bike is broken... this is where you go without a doubt. You're welcome. Thanks again, Jake & Kevin!

Owner fixed the bike quickly and at a fair price! I went in to get a new derailleur and get the…read moregears working. I'm a local and this shop has been here for quite some time. I appreciate the quick work and without the price gouging.

I bought my green schwinn sting ray in 1967 for $85.00. I grew up in Hawthorne and went to…read moreIntermediate middle school and always stop on the way home from school at Phil's. Good days in Hawthorne

Absolutely amazing service! Jack took such good care of us. Sold us two used bikes while the…read morestore wasn't even open. We loved his knowledge about bikes and matching the bikes with what we needed. His enthusiasm was beyond amazing!! Thank you Jack!

Hands-on folks in a small locals "get to know you by name" shop who care about your ride and the…read moreexperience you have as their customer.

Very helpful very communicative while doing the work great prices and a genuine guy brought my…read moreebike here for brakes and left with brakes and a new seat also was so impressed by the speed in which he got things done that i brought my other bike the same day to get wheel balanced and changed the tubing for the tire. Overall great time there would go again in the future whenever i need work done again.

Was in the area and needed some tires put on. Found this place and had my bike serviced right away…read more The gentleman installed my tires in under 10 minutes, will definitely be coming back!!

Back on July 3rd, 2026 I went into this bike shop expecting a meh experience from reading other…read morereviews about the employees at this location, but my experience with Art was great. I was in the ballpark of knowing what sort of e-bike to get (tech-spec wise), but wanted it within a certain budget range, which was out of scope for my knowledge. Art helped me pick and choose what bike options I had within their inventory. Ultimately I took up on his decision on getting a Mangosteen e-bike. Art's recommendations and advice was the best to understand and good to know. If you end up working with Art, He'd hook you up. Store Pros: A LOT of e-bikes to choose from. They had a much bigger inventory than expected, since from the outside the store looks small. You'll most likely find something you'd like here. Accessories are readily available in-store as well. If you need a new bike lock, helmet, or maintenance parts (brake pads, and other misc. parts), they will be readily available in-store. Store Cons: While the store had a great inventory to look and choose from, it was more on the pricier side. Again, It's subjective per person, but from what I remember from browsing around, most e-bikes in this location start from $1,250+. While there are some affordable e-bikes in this location, the starting price might deter budget-friendly buyers from this location. Due note: the upside to these higher prices is that the bikes come pre-assembled, and labor fees are NOT included when buying the bike. That's a plus in my book. Only one employee may be available at a time. No shade to Art (more than anything go to him before anyone else.). Since there's typically one person on the floor to help customers out, there may be a chance of long wait times if the employee is helping someone else out in the store. If you're an impatient person, this will be a red flag to you. For anyone else that is patient, It's worth the wait. Overall: I'll definitely be coming back to this shop for bike-related maintenance, questions, and possibly buy more bikes in the future if need be. But depending on who you're with, your experience may vary. I can happily vouch for Art, His work and commitment on helping me out has been outstanding.

I brought my son's bike in to have the brakes bled. Before going in, I called and was told the cost…read morewould be $120 because they needed to order specific oil. After waiting two weeks, I received a text saying the bike was ready and that the total would be $89.99, including parts and labor. When I arrived to pick up the bike, I was told the price would actually remain $120 because they had to order "special oil." I was confused since their text clearly stated $89.99 including parts and labor. I also mentioned that I appeared to have been double-charged and tried to show the owner the charge on his phone. He refused to look, checked his computer, and said it showed only one charge and told me to contact my credit card company. Later that day, my son rode his bike and came home after about an hour saying his rear brake wasn't working. He had to slam on his front brake to stop and ended up crashing. He came home with a bruised and scraped knee and a sprained wrist that now requires him to wear a brace for a month. I immediately called the shop and was told to bring the bike back in. The owner said the issue was a "glazed rotor" and that we needed a new rotor. I declined the additional service. What's concerning is that the bike was returned to us with a rear brake that did not function properly. Instead of taking responsibility, the owner accused my son of doing wheelies, which is simply not the case. Overall, this was a very disappointing experience. The pricing was inconsistent, concerns about billing were dismissed, and most importantly, the bike was returned in an unsafe condition. I would strongly recommend others double-check their work before riding

Love this place. Greg and crew are awesome. They know bikes and e-bikes. Great selection and…read morethey listen to your needs. Pricing was excellent and they stress service after the sale big time. Definitely should be your first stop in your path to purchase.

Long overdue review. My family went to helens about two months ago to get my son a bike and my wife…read morea bike with a child seat for my daughter. We made the right choice. The associate who helped was friendly and very knowledgeable, I can't remember his name (sorry) but I remember he went to Washington State ( we talked NCAAF). My son fell in love with a mountain bike and my wife found a road bike. Both bikes were in stock and ready for purchase. Prices were very fair as well. There were plenty of bikes to choose from.I recommend.

I want to give a special thank you to Randall for helping me out. It was my first time riding, and…read moreI had a complete malfunction with my clip-on shoes, but Randall was able to help me out. Also giving me great tips for my next ride. I will indeed be paying it forward. Thank you so much.

Great, except they forgot one minor item, ordering and installing the water bottle holder. The more…read moreimportant major tune up was exceptional. I highly recommend getting your bike tuned up at South Bay Cycle. They ordered the water bottle holder and I installed it.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

Simon is a great mechanic! He has a tremendous amount of experience. He always does an excellent…read morejob at an extremely reasonable price. He is very honest, fair and offers quick turnaround on repairs. He has a good selection of bikes and accessories. He closes late at 7pm on weekdays as of this writing. So if you need something on your way home from work he is always available. One of the few bike shops with late hours. I highly recommend SBM Bike Shop!

Walked in there the other day the older man was just aggresively MAD while fixing a customer bike…read more. I Wanted to do all kind of repairs to my bike that j brought in and haven't rode for about 2 years.. By seeing the man this man I said you know what imma pass on this gentlemen and find me another biker shop repair center..but i told him in the past while I was joggin by there I will bring it in..