Needed a rear wheel axle rebuilt and a new tire put on. They did it in less than a day. Ty went…read moreabove and beyond to make sure I had what I needed.

I love this place! HUGE shoutout to Jake, who helped me immensely with my very dusty, old, and…read morehaggard bike that needed a lot of TLC. I rolled up, and the chain just fell off... (to give you a visual) womp, womp. Jake assessed the "project" to determine that it wasn't fit for me to ride, which made me feel safe that I was in good hands as he was looking out for my well-being - LOVE THAT! Love you, Jake!!! You're my boy blue. The repairs were costly at first, and he made it work within my budget. Full transparency (asking questions) and good communication go a long way and keep the peace (note to everyone). I am soooo beyond grateful that he knew what was needed and took care of it all within just two days! Attentive, fast, and thorough - calling to share updates along the way. (No one likes financial surprises, so that was kind on my wallet). Also, upon pickup, Kevin noticed my seat was too low and hiked it up to the height that was appropriate for my leg/knee length - thank you, Kevin! 5 stars and 5 snaps! If your bike is broken... this is where you go without a doubt. You're welcome. Thanks again, Jake & Kevin!

The service is great! Mohammed and Manny are fantastic. Always helping me with my new bike and I am…read morepretty bad at the maintenance, I didn't realize I had specialty tires! They've inflated the tires 2x no issues with proper attentiveness to the other customers. I hope this shop stays around forever! I have about two more bikes to bring to them. Next up: New seat!

Mohammed has been my lifesaver for all things bike related for my kids. Service, quality, and value…read morefor your money is unmatched. Every time my son wants a modification on his bike. I go straight to the The Bike shop in Hermosa Beach and Mohammed is on top of it. He's always super friendly and patient with me and has the job done quickly and typically before the promised time. He's very honest with the repairs and I feel very comfortable taking his advice on what is truly needed and what can be delayed to save some money. He's fixed brakes, replaced brakes, changed out Tires, changed out the suspension fork, changed out pedals just to name a few of the services. We've had done. Convenient location in downtown HB there's a parking lot in the back so no need to fight with downtown traffic and parking. Thanks to The Bike shop. My kids can be a little terrors on their e-bikes...just kidding, kinda ;)

I thought my radpower battery was a goner because it died mid ride & wouldn't charge. Called here…read moreto see if they had a replacement, owner said no but offered to take a look at the battery to see if it was a circuit issue. Stopped by with it & he fixed it in less than 10 mins. Saved me hundreds of dollars. He has a bountiful selection of e bikes too!

they do all my ebike repairs. there always open and i have no complaints. they are really greatread more

Ordered a bike rack for 2 ebikes Geoff ordered it. Came a little later than expected but that is…read morenot a Geoff problem it was a shipper issue. Totally understandable. People leaving bad reviews is understandable but some of these are ridiculous... relax people... it will all be fine.

This review is ONLY for the customer service we received when we came in to look for an e-bike for…read moremy son. We did not purchase or rent any. I had been doing my research for e-bikes for a couple of weeks now and came across this place. The owner was there working on a bike, he's the one that helped us. He was nice and really trying to help us but I got my first red flag when he didn't speak to us about mileage or asked the distance my son was going to ride the bike. When I asked him what class was this bike he wasn't able to give me a direct answer. But he showed me how fast it could go and it was 30 mph. Again, me needing him to clarify because my son can only get a class 2 but he wouldn't clarify what the bike really was. And I can see why, he just builds them. Also, the bike only had one motor. In a prior e-bike store (with more professional salesmen) we were told only one kid could ride on a one motor e-bike. So I asked him since it only had one motor if only one kid max. This man said yes two kids can ride on a one motor e-bike. I did my research and no, only one kid can ride on a one motor e-bike. False information. Now I can see how if I would have purchased this bike it would have messed up quite fast. I am glad I decided to take a look at other reviews. I kept getting red flags and I'm glad I listened to my gut. Saved myself from a bad experience.

I went into the Triathlon Lab to get my first bike for my first triathlon in a few months…read more I didn't know much about bikes but the owner Robert helped me out a bunch. I explained to him what my skill level was, the course of the tri, and what my budget was and he help pick out a few bikes within my budget and had me try them out. He explained a lot of things I was unaware of going into purchasing a bike for the Tri Robert made the entire process very easy and was extremely helpful, I am excited to come back and check out the store more.

I came here to get a repair done on my e-bike tire that was flat. I came in a few weeks ago and…read moreasked how much would they charge and was told 20 for the inter tube and 20 for the repair cost. I thought that was awesome because everywhere else they want 80 and up. I came today with the bike and was told 20 for the inter tube and 45 for repair cost. I was vey upset because I was told different and the reason I came was because of the price. After complaining the owner Steve stepped in and offer to fix my bike at the price I was quoted before. I thought that was excellent customer service. Why loose a potential long time customer for a few bucks and a misunderstanding. I really appreciate Steve for helping me. This place is awesome they have a wide variety of options for bikes and accessories. They also have reasonable prices they have e-bikes worth a thousand or more on sale for hundreds . The customer service from the owner alone will get me to return for my future bike needs. Thank you Steve for caring about your customers you are all right with me Sir.

Jonathan and Andrew are always very responsive and expert in dealing with needed repairs. They…read moretroubleshoot issues on e-bikes quickly and are very reasonable when it comes to repair charges.

Knowledgeable and helpful. Always squeeze me in when they can. Great shop and people.read more

Back on July 3rd, 2026 I went into this bike shop expecting a meh experience from reading other…read morereviews about the employees at this location, but my experience with Art was great. I was in the ballpark of knowing what sort of e-bike to get (tech-spec wise), but wanted it within a certain budget range, which was out of scope for my knowledge. Art helped me pick and choose what bike options I had within their inventory. Ultimately I took up on his decision on getting a Mangosteen e-bike. Art's recommendations and advice was the best to understand and good to know. If you end up working with Art, He'd hook you up. Store Pros: A LOT of e-bikes to choose from. They had a much bigger inventory than expected, since from the outside the store looks small. You'll most likely find something you'd like here. Accessories are readily available in-store as well. If you need a new bike lock, helmet, or maintenance parts (brake pads, and other misc. parts), they will be readily available in-store. Store Cons: While the store had a great inventory to look and choose from, it was more on the pricier side. Again, It's subjective per person, but from what I remember from browsing around, most e-bikes in this location start from $1,250+. While there are some affordable e-bikes in this location, the starting price might deter budget-friendly buyers from this location. Due note: the upside to these higher prices is that the bikes come pre-assembled, and labor fees are NOT included when buying the bike. That's a plus in my book. Only one employee may be available at a time. No shade to Art (more than anything go to him before anyone else.). Since there's typically one person on the floor to help customers out, there may be a chance of long wait times if the employee is helping someone else out in the store. If you're an impatient person, this will be a red flag to you. For anyone else that is patient, It's worth the wait. Overall: I'll definitely be coming back to this shop for bike-related maintenance, questions, and possibly buy more bikes in the future if need be. But depending on who you're with, your experience may vary. I can happily vouch for Art, His work and commitment on helping me out has been outstanding.

I brought my son's bike in to have the brakes bled. Before going in, I called and was told the cost…read morewould be $120 because they needed to order specific oil. After waiting two weeks, I received a text saying the bike was ready and that the total would be $89.99, including parts and labor. When I arrived to pick up the bike, I was told the price would actually remain $120 because they had to order "special oil." I was confused since their text clearly stated $89.99 including parts and labor. I also mentioned that I appeared to have been double-charged and tried to show the owner the charge on his phone. He refused to look, checked his computer, and said it showed only one charge and told me to contact my credit card company. Later that day, my son rode his bike and came home after about an hour saying his rear brake wasn't working. He had to slam on his front brake to stop and ended up crashing. He came home with a bruised and scraped knee and a sprained wrist that now requires him to wear a brace for a month. I immediately called the shop and was told to bring the bike back in. The owner said the issue was a "glazed rotor" and that we needed a new rotor. I declined the additional service. What's concerning is that the bike was returned to us with a rear brake that did not function properly. Instead of taking responsibility, the owner accused my son of doing wheelies, which is simply not the case. Overall, this was a very disappointing experience. The pricing was inconsistent, concerns about billing were dismissed, and most importantly, the bike was returned in an unsafe condition. I would strongly recommend others double-check their work before riding

I came down to Redondo Beach with my beach cruiser and, of course, Murphy's Law kicked in--when I…read moregot there, I discovered I had a flat tire. I was staying just down the street, so I called around and found Sprocket Cycles nearby. I pumped the tire up enough to ride over, and as soon as I got there one of the mechanics came right up, was friendly, and offered to take a look. He replaced the inner tube and also noticed that the rim strip inside the wheel was worn, which may have allowed one of the spokes to cause the flat. He replaced that as well and got me back on the road quickly. Really appreciated the friendly, fast service, especially since I was out of town and just wanted to get back to enjoying my bike ride. They definitely helped me out of a jam. Highly recommend Sprocket Cycles!

I do not recommend this shop because they strung me along for three days acting as if they would be…read morewilling to do a fitting for my bicycle. After my third phone call with them they just flat out told me they weren't going to help me. I find this ironic since they do mention expert fittings on their site. Very disappointed.

I want to give a special thank you to Randall for helping me out. It was my first time riding, and…read moreI had a complete malfunction with my clip-on shoes, but Randall was able to help me out. Also giving me great tips for my next ride. I will indeed be paying it forward. Thank you so much.

Great, except they forgot one minor item, ordering and installing the water bottle holder. The more…read moreimportant major tune up was exceptional. I highly recommend getting your bike tuned up at South Bay Cycle. They ordered the water bottle holder and I installed it.

Absolutely amazing experience!!! I needed a repair to my…read morehydraulic brakes on my E bike and they got me right in for the repair because I needed the bike that day. Super friendly and I was able to wait for the repair while waiting I did some shopping for a e-bike for my wife excellent selection and very knowledgeable on the bikes found the perfect fit for her can't wait for her to test ride it. I work in the Aerospace field and Redondo eBikes checked every box for me super friendly very very knowledgeable on E-bikes awesome selection and amazing value thanks guys for getting me right in and write out. I really appreciate it thank you again!!!

Once I purchased my ebike service got worse and worse as I started having ebike issues - they were…read moreso nice at 1st then service changed for worse - every time I called to speak with Alex owner they always would say he was with a customer or tried to avoid me speaking with him - it's amazing how fast things change once they get your money . Never again will I purchase another bike here ..