Fantastic In-Home Tech Support and Training! I highly…read morerecommend Henry with Computer Chimps for any IT needs. Henry came to my home to help optimize my setup, and the experience was top-notch from start to finish. What stood out: Streamlined Operations: Organized workflow and made my system run much faster. Clear Explanations: Explained how certain apps and programs function. Easy to Understand: Clarified complex tech concepts simply. Highly Professional: Knowledgeable, and very patient. I will be using Henry and Computer Chimps for my future IT needs.

I used Computer Chimps for what I thought was a virus, but turned out to be an Xfinity connection…read moreissue. Henry quickly diagnosed the problem but then, to my surprise, began communicating with Xfinity customer service about the issue and worked with them to get my internet service re-established. Even if I had known it was an Xfinity issue, I would never have been as efficient and sure-footed as Henry when it came to getting them to fix the problem. Henry was a life-saver.

After spending forty years as a computer engineer, I thought I could change the keyboard in my own…read morelaptop. I ordered a new keyboard, looked at a youtube repair video, and realized that I was completely out of my depth. I took it to Wolfie who deftly disassembled the entire machine, discovered that I had the wrong keyboard, then built up a replacement with pieces from the old and new keyboards. This involved careful work on plastic pieces. The result has worked great now for a couple of weeks. I give Wolfie my highest recommendation.

Communication was off and on, but that's to be expected when chatting through a third party like…read morethe Yelp app. Once we hooked up, Wolfie(?) was concise and accurate about his pricing and the work I requested. It went well and I had my screen replaced in about an hour. This was on a foreign phone (Oppo Find N5, a fold phone not sold in the US) that 3 other shops declined to work on. Pricing was good also, so I give this repair service an AAA+++ rating.

My older pc was running VERY slow. Jason helped update some software and remove a good deal of…read moremalware the pc had built up over the years. Did a great, quick turn around for a reasonable price. Thanks, Jason!

Jason was awesome! Super good communication and efficiency…read more Reached out and he got back to me with times he was available immediately even when I had a somewhat inconvenient schedule. I handed my laptop off to him to be repaired (broken screen hinge) and he said he'd give me a quote within 2 days or so. He ended up giving me the exact price for the part needed as well as his service fee within less than 24 hours. And of course, I'm very happy my laptop is working again! :)

I stopped by because I saw he had some e bikes for sale . He helped straighten my wheel , very nice…read moreguy . I'll be back with my computer as the hinge is broken . Thank you frank .

Cluttered shop, sloppy work, and three wasted trips. I brought my PS5 in for a USB port fix, and…read moreone time he said it was done but was still finishing it when I walked in. After all that, both USB ports ended up dead and he claimed the IC chip had failed -- something that wasn't an issue before. He refunded the $50 for the port, but I still paid for the cleaning and lost a ton of time. Taking it somewhere competent. Don't take your PS5 there! It'll come back worse.

Josh clocked my PC model and generation within seconds of me walking in. He asked what the issue…read morewas, and immediately knew what the potential causes and solutions were. 45 seconds into the diagnosis, he pinpointed the faulty part and provided a solution. Josh really knows his stuff. I'm happy to pay for such deep expertise and skill. Likely to be my new go-to source for all computer problems.

Josh- My son came…read morehome, fired up his "home build" and it worked!!!! ;) Thank you so much!!!! He needed this win. You are without a doubt the most savvy, caring, and efficient person in your field. We had been stumped on that bios problem for two weeks; you resolved it as a walk-in within the hour....and he's calling his buddies about how he magically got a second ram card ;). That's insanely fast and resourceful. I'm hugely indebted to you. I owe you.

I took my laptop to them and they couldn't fix it. Majorly kicking myself for not taking my laptop…read moreto them in the first place even if they still couldn't fix it because I would have saved money and the customer service is better than where I first went. For as long as I live in the area and maybe even if I move states or countries I'm gonna return to them for computer support.

NO NEW RESIDENTIAL CUSTOMERS…read more Not a review so much as a comment: I just called to see if I could get some help with upgrading my Mac to add needed memory. The voicemail states that the business is no longer supporting new residential customers (only existing residential customers with support plans). I very much appreciated the clear message so I didn't waste time leaving a voicemail and waiting on a return call. Now back to Yelp to try and find someone else.

Martin was fantastic. He had someone call during the day to let me know that he would contact me…read moreafter 5. Nice touch. He picked up my tower and provided me with a thorough explanation of what the problem was and how much it would cost to fix it; very reasonable. Repair was done on time, on quote with great communication along the way. Knows how to diagnose and repair, as opposed to the nationwide chain that claims to know what they're doing. I would recommend him to everyone.

From the owner: Computer misbehaving? Acting slow? Doesn't turn on? Lost data? Mench's Computer Repair can help!…read moreWe will diagnose and fix your computer for a great price. Services includes; laptop screen replacement, virus removal, data retrieval, computer tune up, computer set up, network set up, build custom computers, hardware & software repair, and more! We do laptop & desktop repair, for both Mac & PC I can travel to your home to fix your computer or take it to be fixed.

Helped me with a really pesky and annoying dead component that I was unable to diagnose myself…read more And did it in an hour or so. Absolutely worth it to ablate the frustration. I appreciate Steve's help.

Communication can improve ! I called three weeks ago. Left a message and no reply. Computer…read moreis still down ( not working.). Anyone running a legitimate business would've at least called back and said, we're busy but, can schedule you in the future.

I've rewritten your review to express your deep gratitude and highlight the newborn tiredness. Let…read moreme know if you'd like any changes! I cannot express enough gratitude to Grant, Greg, or whomever I spoke with on the phone last night... you are an absolute lifesaver. I've been dealing with a frustrating black screen issue, trying to squeeze in a little gaming time with a newborn in the house. Between the severe sleep deprivation and the newborn dad brain, I was completely convinced it was a hardware failure. I spent what little free time I had checking Windows logs, doing clean driver installs, and stressing out. When he simply suggested I try another game, it was a total facepalm moment. Sure enough, everything else ran perfectly. I turned off DLSS frame generation, and the game works flawlessly. Thank you so much for your patience and for helping a very tired dad out! Though I have yet to use them the free help turned out to be priceless. I'll certainly be reaching out for any computer issues I might have. Thanks!!!

My experience was absolutely fantastic. I needed help with replacing a cracked screen on a laptop…read more I'd previously talked to Geek Squad and one other company in the area. Neither could give me an estimate--they needed to ship the laptop somewhere else and *then* they could give me an estimate. Portland Support gave me an estimate within an hour of me dropping it off. They did a phenomenal job with the repair for a reasonable rate. As an added bonus--their office might be my favorite office to visit. They have the coolest collection of posters I've seen. I will very happily only use them in the future.

They revived my pc when I thought there was no hope. They even stayed after closing until it was…read morefixed. Glad I found this place, and the service was amazing. Super nice guy, we actually chatted a bunch while he was fixing my CPU. 10/10 would recommend

Called in asking if they were buying pc parts (because listings everywhere online say they do)…read more Whomever picked up the phone, who then tells me is the owner at the end but we will get to that part, he had told me, "not traditionally but at times." He sounded so disappointed I wasn't into buying, I mention the 8GB GTX 3070 I have and some high latency DDR4. He just sticks to the ram and says he doesn't buy it, then I reiterated the 3070-- you could tell he perked up. "Oh! You have a 3070?!" I tell him, "Yes, that is what I said." I ask his going rate, he just wants me to throw out a number-- mind you, I had no idea this is the owner (apparently). I ask again, his rate-- he wants to tell me that before he can offer he has to run tests and the tests could in fact take days. Days?! Now, I've ran a shop like this before. I have a background in CIS. I know the tests necessary, a benchmark, a processing overview to check for spikes-- simple things. Never takes, DAYS. I ask, "When was the last time you bought a 3070?" He replied, "a few days ago." I ask him how much he gave, he told me, "100 bucks." I admittedly scoff, I wanted more like 225, I ask him to meet me in the middle at 150. He wants to tell me more about his tests. I inquire further on these, "tests." He is now coping a attitude, wants to let me know he is the owner and at this point he isn't interested and he wouldn't be, "dropping the things he needs to do to run a business." Well, I'll tell ya what, I wouldn't want to shop at a place like this and though I wouldn't be still willing to sell to them-- nah, nah.. Not with that attitude and such a pretentious way to talk to potential customers. Shoppers be warned, and I'd recommend if you go to buy-- ask to test products for a couple of days before paying.