I am extremely disappointed with my recent experience at this float spa's Tempe location…read more I was previously a loyal member at their Scottsdale location from 2020-2021 and had wonderful experiences. After moving away and later returning, I reestablished my membership and began visiting the Tempe location. Until recently, my visits had been positive. A month ago, I was involved in a serious car accident and needed to pause my membership while recovering. I communicated this with management and was told my account would be paused. I was also told I could still float during that time. In fact, I came in the week prior to this incident and had a seamless, excellent experience. However, my most recent visit was completely different. When I arrived for my scheduled float, I was met with hostility and unprofessional behavior from the front desk staff member, Jeremy. From the beginning, his demeanor made me feel unwelcome, as though I did not belong there. He insisted I update my card before I could proceed, despite the fact that I have an active membership and a valid card on file. I explained I could update my card later, or he could use the existing card or a gift card on my account--but he refused all options except my gift card which he didn't want me to use unless I gave him a different card. I explained to him the card on file was fine. Ultimately, I was forced to proceed under stressful conditions, which completely disrupted what should have been a therapeutic experience. My float was filled with anxiety, and I ended it early--something that has never happened to me before. After my session, the poor service continued. I was given tea but then left unattended for over 30 minutes. I was not offered any of the post-float amenities included in my membership, such as oxygen or the salt cave. I eventually gathered my belongings and prepared to leave. As I exited, Jeremy called out to ask if I wanted to schedule another session, then told me I could not return until I updated my card. This was both confusing and inappropriate, especially since I had not been billed, nor had any payment attempt been made on my account. When I tried to calmly understand the issue, I was met with dismissiveness and escalating rudeness. He ultimately directed me to email the manager, then abruptly ended the interaction by slamming items and walking away. I left in tears. As a person of color, I cannot ignore how this interaction made me feel. I have never felt this way at this business before, but this experience raised serious concerns about how I was treated and why. I contacted the manager, Amanda, and was initially blamed for the situation. Only after further clarification did she apologize, stating she had not been given the full story. While I appreciate the apology, the damage had already been done. I have since canceled my membership. Paying $200 per month should come with professionalism, respect, and care--especially in a wellness environment. No client should ever feel disrespected, dismissed, or unwelcome. I will not be returning.

Worst experience ever. Called me 30 minutes before my appointment they would not be able to accept…read moremy voucher. They said it was a simple mistake but we're unable to do anything about it. Drove 40 minutes to this location for absolutely nothing. The staff was rude and unwilling to help the situation. I will never go to this or any True REST Float Spa and will make sure no one I care about does either. This was supposed to be a gift and was nothing short of a nightmare.

Review of Gilbert TrueRest…read more I downloaded the app after reading reviews on yelp for this facility. I was able to book a first time appointment with the app. However I still had a few questions so I sent a message via the app. I received a personal callback from a Gilbert staff member. They left a very detailed message in regards to questions I had sent them and answered all of them and made me feel very comfortable with the initial contact. Went for my first visit yesterday. Cannot show enough gratitude to both Holly & Iga for the tour, their kindness, and patience during that first visit. They even went as far as sending me links to both a video as well as the manufacture of the most comfortable relaxing chairs I have ever been in. As a person who has struggled with physical pain and mobility issues, they were able to book me in a room with grab bars to assist me during my experience. What can I say about the sensory deprivation tank? It was my first experience ever using one. While I had anticipated issues getting into the tub there were none. Both ladies have made several suggestions on how to ease that transition as well as answering every question I had thought to ask. I also suffer occasionally from claustrophobia, and was concerned whether or not this experience would be a good one. Informed that I could leave the lid up or slightly ajar via the hydraulic lifting system alleviated all my concerns. The choice of music and/or lighting within the tank are completely optional and controlled by the user. The actual experience was one of the most relaxing I had had in my life. As a logical, analytical, overthinker; I was able to release and just relax in the tank and my physical body melted away. For almost an hour I felt no pain or discomfort. Of course, 1000 pounds of Epson salts and 10 inches of water definitely helps that as well. The magnesium that your body absorbs while in the experience is 1000 times better than the magnesium spray are used nightly on my limbs. I was so impressed I joined a membership for two floats a month. Upon checking out I was gifted a bracelet aromatherapy as well as a small gift bag. The Gilbert facility had the kindest staff I've met. As well as enjoying the privacy, lack of noise, and lack of sight the room and tank provided. I found this to be one of the most worthwhile endeavors I have tried. So I have to say that I would recommend this type of treatment and/or relaxation session to anyone who has an opportunity to try it.

We purchased gift cards to the True REST Float Spa ten years ago. We chose to try and use them…read morelast week and the owner did honor them! My wife and I enjoyed the one-hour float and the oxygen bar afterward. The front desk lady was delightful and provide good instructions and tips. My wife and I had differing experiences with the overall float but in general had a great experience.

Jeffrey is amazing. His hands are truly magical. I like the atmosphere and the location is very…read moreconvenient. It doesn't feel corporate so it's more relaxed. All the staff I've encountered are great!

The best place I've been in Arizona!! I compete in a lot of competitions year-round and put in a…read moreton of miles weekly Finding a place that is well educated professional, and can meet your needs isn't always easy but this Movement restoration get the job done. I work with a ton of athletes myself and moving forward will send my athletes here to get their body worked on.

I don't write a ton of reviews, but this one's worth it…read more I had an incredible experience at True REST Float Spa. From the second I walked in, you can tell they take pride in what they're doing. The place is spotless, the vibe is calm, and everything feels intentional. What stood out to me right away was the staff. Super welcoming, very professional, and they actually take the time to walk you through everything so you're not guessing or feeling awkward your first time. They explain the process, what to expect, and answer anything you throw at them. The float itself... honestly, you just have to experience it. It's one of those things that's hard to explain but you feel the difference right away. Mentally and physically, I walked out feeling reset. I've got to shout out Keeley. She was/is amazing. You can tell she genuinely cares about the experience you're having. Because of how everything was handled, I ended up signing up for a membership on the spot... and completed my second float 48 hours later and I'm already planning my next session. If you've been on the fence about trying this, stop waiting. Just book it. You'll get it once you do.

True REST Float Spa is a really cool concept. My mom was visiting from out of town and wanted to…read moretry it so we went together. We were both interested in high concentration Epsom salt, sensory deprivation, and relaxation. But unfortunately we both ended up not loving it :( It was super easy to schedule an appointment, they have a great introductory offer for first time floaters, Keely was amazing at explaining everything to us, and helping to manage our expectations and answering our questions. I love the salt lamps inside! You shower before using the pod, hear music for 15 minutes, then float in darkness (there is a light if you choose to use it) and silence for 40 minutes, then music comes back on for a five minute warning before it's time to get out. The water is skin temperature but I was actually a little bit cold during my float. I tried floating without using any support devices but decided to use the halo when I started to feel some tension in my neck. At one point I did get some salt water in my eye and it does burn pretty bad but they have a spray bottle and washcloth to rinse it out. The reason I didn't love it is really no fault of theirs. I had a hard time quieting my mind. Maybe if I didn't have so much going on, I could have quieted my mind and had a more peaceful experience. I was also a little bit cold so I kept moving around to try to submerge the cold parts of my body to warm up a little. I didn't mind the humidity in the pod and didn't have trouble breathing but my mom really didn't enjoy that part. I got a little nauseated afterwards and chose ginger and mint oxygen scents to try to help with the nausea. Keeley was so accommodating and let me change my sense a couple times. If you're interested in the concept, definitely give it a try! It was very clean and the staff were very kind.

I walked in a half hour before my scheduled visit due to anxiety. I was so nervous about the…read morecryotherapy that I almost didn't go. When I walked in, Ashley greeted me with such enthusiasm, and literally calmed my nerves. She made me feel so welcomed, explained everything and even said she was "proud of me" for lasting a whole 3:33 minutes. lol. Yes I survived the Cryotherapy but, the Customer Service I received was icing on the cake. I'll be going back for sure! Thank you Ashley for making my first experience a wonderful experience!

Decided to give The Wellness Bar a shot after being told I need to calm the inflammation party…read morehappening in my back. Apparently, I've got a slipped disc pressing on my root nerve--aka the source of all my current misery. Surgery's not really on the table, so I'm doing my best to heal the natural way (with a side of physical therapy). At this point, even tying my shoes feels like an Olympic event, so I'm willing to try anything that might help. I signed up for a month since it's $99 and unlimited...total no-brainer. I've done the sauna, which is amazing and private. There's even a TV in the room, so you can watch your favorite show, listen to their zen music, or (like me) blast your playlist and reflect on this next chapter in life. I also tried cryotherapy, which feels incredible and hits -100 degrees--basically the perfect follow-up to the sauna. And then there's the vibrating plate surrounded by infrared lights... that one was fun, but I couldn't stop giggling the whole time. Don't ask me why...it's just one of those things.. LOL. The service here is top-notch, and everyone is so friendly and helpful. I actually have a sauna place just five minutes from home, but I still drive 25 minutes to come here--because when you find the spot, you stay loyal. The comeback is in full swing, and once this back is healed, I'm rising as Superwoman 2.0--stronger, sharper, glowing harder than ever, and still blasting my playlist while I take on the world like it owes me something.

I am so thankful that Vibetality had offered a Groupon because I really needed some zen in my life…read moreas well as get my body moving. The place is nice and clean. Jenny and Heather are friendly and kind...they really make you feel at home by remembering me by name. I had taken a few classes here a couple years ago, I only remembered Heather and was really happy to see that she is still working here. I really enjoy her classes as she doesn't make you feel out of place if you are newer to yoga. She is very welcoming and encourages do whatever movements or positions that feel best for you. As for the classes with the vibration plates, I think its weird at first but after you take a few classes they are great. Sometimes the vibration was a bit much so I just stepped off the plate...no big deal. I LOVE that they offer late night classes and 20 minute sessions. Sometimes I don't have time for a full hour class or cant make it until after 7. The only negative (for me) is the cost but otherwise no complaints!

Impossible to find a class schedule. Website mentions a Monday class and a Sunday class. Wasted…read moretoo much time of my life trying to figure out how I could try a class at Vibetality because of the "stars". Forget about it.

As a busy mom of four and business owner - I'm go-go from the minute I wake up to when I lay my…read morehead down. To say I needed a place like this to unwind and recharge is an understatement! I have never felt more relaxed, at peace and restored in my life. The minute I walked in the door, I felt by body shift from tensed to feeling like I was so light and free. I experienced the compression therapy & PEMF (a low-intensity pulsed electromagnetic field to stimulate the body & muscles), the red light therapy, the contrast therapy suite which is such a beautiful space focusing on cold plunges and hot tubs as well as saunas. Their staff is amazing to help you through each services and session and it's definitely worth a visit or membership! Busy adults and moms deserve a place just like this to wind down from the everyday noise.

Zen Vitality is a true oasis. The amenities are incredible and thoughtfully curated for relaxation…read more The design is beautiful, and the entire atmosphere feels peaceful and serene. I left feeling completely rejuvenated!

This is the nicest Float Spa that I have ever visited! It's small, but super clean and Donnell was…read morean excellent host. One of their pods is extra large - big enough for two people at once. I got to have that all to myself. I enjoyed my float after an hour so much, that I think I'll go for 90 minutes next time. I'll definitely be back.

My best friend and I have always wanted to try a float session and we were able to find a place…read morethat could accommodate two people in the pod. We were able to book a "couples session" and got to float together in a giant tank. It was big enough for us both and still had room to spare! The music was extremely relaxing, the soft blue lighting was calming, and the float had us both ready for bed by the time it was over. The tank itself was extremely clean along with the room / shower. The booking process was extremely easy and they had a bunch of appointment times available to choose from. I highly recommend this place!

Invigorating, energizing, and science-backed methods for engaging the body in a deep,l and…read moreprofoundly primal way. I felt so energized after my visit (compression, heat and cold therapy, red light therapy). Wally helped me today, and he is such a passionate staff member who truly seems dedicated even beyond the mission of Optimyze. Great experience, and will return again with friends!

POS: i ruptured my quadricep. I started going here 6 months post quadriceps tendon repair. I saw…read moredecrease in swelling and pain. my favorite were leg compression, ice plunge, sauna, and red light. The staff are super nice. NEG: I signed for the 3 months commitment package. Make sure you use all your passes. At sign up I was told they roll over so you can use them the following months. I still had a bunch of passes left and they expired them all at the end of my commitment. I called to ask if they would add them back because I actually liked going there and it was helping my knee. The team lead Victoria denied to add them back.

I went back to this place after a couple of years away. The process is pretty straightforward. Sign…read moreup for an appointment online. Get there a little early (especially if it is your first time so they can go through the orientation). Get into your room, put earplugs in, shower, and then head into the pods. Th experience in the pods differ for everyone. Once you calm down enough, and are floating in the middle, it is quite the experience. It's like being transported to space. An hour in the pod is enough time to destress after a long day or week. As someone who has anxiety, sitting in a dark pod can be triggering a bit. They do have light options in the pod, which do help. However my experience this time was a couple of moments of spasms and a few moments of calming myself down. Worse comes to worse you can al and sit up or keep the pod hatch open the whole time too. But the experience is a lot better with it dark and closed. I had the membership years ago. It takes a few floats to get used to the experience,but it was well worth it. Price is a bit on the high side, but that's to be expected. If you have time every month, the membership is worth it. But a float every once in a while is worthwhile.

I was visiting my friend who now lives in Arizona…read more We were out having some girl fun and stumbled across this spa. We went inside to see what kind of wellness services that they provided. We both signed up for the 20 minute water massage and oxygen bar machine. Both are great experiences. The oxygen bar is good if you are dealing with sinus issues. The water massage benefits helps stimulate blood circulation, reduces inflammation and helps with the flexibility in your muscles. I was well relax and appreciated this experience. The service was great. Nice and clean inside this establishment. There are other services you can enjoy away well.