I want to support Jackson Hardware instead of big companies like Home Depot. They have a wide…read moreselection of items that can be used throughout the home and work. I bought a kitchen faucet a couple years ago and was having it installed. It unfortunately was missing a part. We called Jackson and they told us it's a manufacturer issue, not their issue. We kept putting a stink and they finally gave us the show room one. Before that, we bought a toilet that did not fit. We had all of the parts, it was completely new, and put back into the same box. Again, they put up a stink but finally relented and gave us a different toilet. Just recently, we were in looking at toilets again and were being helped by someone. Mind you, this person is *helping* us. Another worker comes and begins to speak to her, making us wait 5-10 minutes. Complete and utter waste of time. Again, I truly want to support this store. But, I have been incredibly disappointed with the customer service on numerous accounts.

One of the best full hardware assortments available. Besides fasteners for mechanical and…read morecarpentry, many special items too. Jackson's Hardware, even has a good assortment of compression springs. Work clothes and hand to power tools galore. Best part outstanding Staff.

Great Local Hardware Store Excellent customer service and support. They have been here a long time…read moreand I hope they continue long after I am gone.

Great selection of hardware and tools. Very fine gentlemen working at this establishment and…read moreknowledgeable. Friendly and tools are good quality. Worth a visit for your needs.

Amazing people and most friendliest in the county. Just wanted to thank you all for helping me…read morethrough years. BEST of Marin county.

I like to support local businesses but very often this Ace location doesn't have what I need or…read morepresents me with other bad shopping experiences like items ringing up for significantly more than the shelf tag or long waits to check out. I'll have an irritating experience so will avoid going there for a while, then there'll be something I need in the middle of a project and I'll decide to try again. Part of the problem is the store has limited stock and because of the small size, things are sometimes not easy to access or find- like up on the top of shelves so you need to get help to even see what they have. I will say they seem to have done re-organization and the layout seems a bit better- also the nursery has gotten better recently (plants look better and prices are easier to identify). Maybe just bad luck but today I needed a few spring planting items that I was pretty sure they carried. It turned out they were out of both of the products but I found substitutes that could work- especially since I didn't want to drive to Novato or downtown San Rafael. When I went to pay, after standing in a long line, I found the total came over $5 more than the shelf tags indicated and also they didn't accept the Ace Hardware gift certificate I planned to use towards my purchase so I cancelled the transaction. While I would love to shop locally, both for the convenience and to keep money in my community it's not worth the potential for frustration so will continue to go to Pini or the Chase locations for my hardware purchases

My old rear yard garden hose was cracking and started to leak. I wanted to get a Craftsman 75'…read morepremium heavy duty rubber garden hose, which I had in front of the house and it has performed flawlessly. But with the demise of Sears, I had to do some researching to find out who sold it in the area. The only retailer that sold it was Ace Hardware, but the only stores that carried it were about 30 miles north or south of my house. With traffic in consideration, I decided to get it at Chase Ace. It's located on the edge of Downtown San Rafael. Driving up to it, this was one of the largest Ace Hardware's that I've been to and it has its own parking lot for about 15 cars. Seeing the garden supplies out front, I went into the building looking for my hose. I asked the worker at the door about garden hoses and she said it was located at the building at the opposite end. I was able to check out all the nice plants they had outside leading to the other building. After I entered, I saw the hoses three aisles in. Brought it to the counter, paid and I was on my way. Very nice, clean and bright store. The shelves all appeared to be well stocked. Workers were friendly. Wished Chase Ace was closer to where I lived.

I intentionally called my local Ace to shop local and support them…read more I had questions about purchasing a barbecue before Christmas but for delivery after the holiday. The man who answered the phone was very polite and asked me to hold while he found someone who could answer my questions. I overhead heard him tell a colleague the nature of my question and "do you want to speak to her?" to which I heard "Not really." I hung up. Guess I won't be taking my business there.

Sometimes, those big box superstores just aren't worth the hassle of having to drive there, fight…read morefor parking in their narrowly-striped parking lot and trudging all that way in the fog only to find that a helpful hardware man is nowhere to be found inside those cavernous aisles. Enter Duke's Hardware. This seemingly small hardware store tucked in between a phalanx of Chinese restaurants on Noriega will usually have just what you need without having to make that big drive out of town to Daly City or Colma. The aisles are stocked HIGH into the ceiling with tools, light bulbs and other essentials, with a bonus second story alcove with plenty of basic plumbing supplies and tools tucked way in the back. Yes, you do pay a buck or two more per item here vs. the big box stores, but it saves me time and hassle in those busy busy days where you just need to fix something right NOW. PRO TIP: Get here before 9am for easy effortless FREE angle parking right out in front. Accessible by MUNI bus line too right out in front. Verdict: This little hardware store punches well beyond its weight in getting you what you need. Yes, they do keys here too. Friendly folks you will find here right as you come in!

Friendly atmosphere, fast service & pleasant people to work with. The store is a little deceiving…read morefrom the front entrance, it looks small however when you enter it's easy to see it's well stocked with everything you might need from a hardware . I needed a battery for my motorcycle clock, sometimes hard to find because of its size, extremely small. Dukes has them! Parking can be a little troublesome but I was lucky enough to park in front of the store. For diy Dukes is very convenient, hopefully you can find what you need, quality products at a reasonable price

Damien and Spencer are excellent with customer service. They've helped me several times with…read morecomplicated plumbing puzzles that required some creative use of various fittings.

Rex was fantastic! The whole staff genuinely enjoy helping, they are very knowledgeableread more

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

Amazing pies/cobbler Nice counter guy too who gave us the tip to cook it extra…read more Also add some butter to the top of it about 1hr 20min in

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

Jesse and Michelle were super helpful and friendly in the garden department I'll be back for sure…read more Amazing customer service!

This is the best hardware store I've ever been to in my 65 years. I needed some advice on sealant…read moreand the clerk was extremely knowledgeable, helpful, pleasant and genuine. You could tell he loves his job. Cashier was ver nice. Store has a full array of quality products that are premium quality that work well. They are honest about their products and will always steer you in the right direction.

Whale Point--part chandlery, part hardware store--remains a rare gem. Their selection of boat gear,…read morehousewares, and hardware is incredibly broad, and the staff consistently know their stuff. With so few truly great independent hardware stores left, this one stands out for both its expertise and its character. Highly recommend stopping by, even if you don't think you need anything yet.

This is a wonderful hardware store with service that is absolutely exceptional! Chances are,…read morethey'll have what you want, and they'll take the time to really talk over any problems you are having (so unusual!) My latest dealings have been with Steve, who is a "jewel" to find and work with (that term is used by other businesses around here - for the Whale Piont ACE generally, the owner, and all employees. I really recommend it as a wonderful alternative to the other ACE nearby, not to mention Home Depot and others.