Venus, Henrique and Dominique were helpful, friendly, personable, professional and an actual person…read moreanswers Jackson Hardware's phone! That's customer service and makes such a difference!! As we drove by this morning we were reminded that Jackson's is a local business, owned by employees and not beholden to a huge corporation. When we buy there we are supporting our community!! And the price was cheaper than Home Depot! This afternoon we drove home with our new toilet and were literally in and out of the store in 10 minutes! I am grateful. Alison and Richard

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

Great Local Hardware Store Excellent customer service and support. They have been here a long time…read moreand I hope they continue long after I am gone.

Great selection of hardware and tools. Very fine gentlemen working at this establishment and…read moreknowledgeable. Friendly and tools are good quality. Worth a visit for your needs.

Amazing people and most friendliest in the county. Just wanted to thank you all for helping me…read morethrough years. BEST of Marin county.

I am trying so hard to shop local, but this Ace is testing my patience. I went in the other day,…read moreand it was a bit of a clown show. Most of the employees only semi-understood their jobs (cash register, key-making, etc). Additionally, there was no one on duty "running the place". It was all very haphazard. When I got home, my new keys didn't work, so I went back today. It was the same scenario- a clown show. Hardly anyone working in the store around 10:15 am. I poked my head down every aisle, and only found one employee who was deep in conversation on her cell phone. I did find an employee that looked like he was just arriving to work, and he said he could help me with my keys. He then forgot to give me the original key back, and the new ones don't work...again. Simultaneously, another man became very frustrated with the cashier because the price wasn't ringing up correctly, and the cashier couldn't understand what the problem was. Meanwhile, I began to wonder, is there a manager at this place? I did notice a man in a button down Ace shirt sitting in the back room. I presume he was an owner or manager, but whatever his position, it was a shame he wasn't on the floor helping the employees better understand their jobs.

Being on my own recently, I was not familar with hardware purchases. On my last two visits at the…read moreSan Rafael location I was assisted by Thomas Sousa. Thomas spent as much time with me as I needed. He didn't make me feel rushed and answered all my questions with a smile and went out of his way to assist me with my needs. Great service and friendly staff. What a breath of fresh air to have customer service back!

Visited last Sunday to buy flap valves for the most standard Kohler toilets. Bought their higher…read moreend "universal" flaps, 2 of them for around $30. Each leaks 4 gal/minute. When I explained the issue over the phone to the associate, he asked his "boss". Came back with "all sales final". This is their policy on replacement of substandard goods. This is the problem with trying to support local businesses. Save the headache and just go to Amazon. When I said as much to the associate, they agreed with a "yeah, there you go". Definitely wont ever be back.

Sometimes, those big box superstores just aren't worth the hassle of having to drive there, fight…read morefor parking in their narrowly-striped parking lot and trudging all that way in the fog only to find that a helpful hardware man is nowhere to be found inside those cavernous aisles. Enter Duke's Hardware. This seemingly small hardware store tucked in between a phalanx of Chinese restaurants on Noriega will usually have just what you need without having to make that big drive out of town to Daly City or Colma. The aisles are stocked HIGH into the ceiling with tools, light bulbs and other essentials, with a bonus second story alcove with plenty of basic plumbing supplies and tools tucked way in the back. Yes, you do pay a buck or two more per item here vs. the big box stores, but it saves me time and hassle in those busy busy days where you just need to fix something right NOW. PRO TIP: Get here before 9am for easy effortless FREE angle parking right out in front. Accessible by MUNI bus line too right out in front. Verdict: This little hardware store punches well beyond its weight in getting you what you need. Yes, they do keys here too. Friendly folks you will find here right as you come in!

Good Ace Hardware/Duke's hardware store have a lot of stuff a little expensive because it's usually…read morelike that with small hardware stores, but I like the local business more good place to go everyone super friendly. The service is good.

Now I don't go to hardware stores often, so I can't compare to other stores, but I love it here! A…read morelot of it is because of the service. No one is afraid to help you and everyone is so friendly! A very welcoming environment :) I had to get some things to caulk the bottom of a toilet the employees were super helpful with their recommendations. Left feeling less anxious about the job I'm about to do at home!

Me: Hi, can I please use one of your store screwdrivers just to open my dog's urn? I am spreading…read morehis ashes today. Karla from Cole: You will need to buy one I bought a flat screwdriver, used it to open the urn lid and returned it to the store without requesting refund. Hopefully if another neighbor stops by and needs a screwdriver they will be nicer and allow them to use the one I paid for. Thank you Cole hardware neighbors. I couldn't forget this day even if I wanted to.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Always helpful. Always knowledgeable. Easy place to shop. They have almost everything.read more

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

Back at cole hardware on Polk Russian Hill..basic old hardware store ..San Francisco style..got a…read moreyoyo and silly putty the other day ..says that was in 2021 around Christmas ..back in 2025 exactly ...weird ..Polk St Also Cole hardware in Cole valley ...2023...now it's 2025 ...two years and two years ..it had been 2 years ago ...

I rarely go to the hardware store, but I needed some nuts and bolts because, in a nutshell, Ikea…read morefailed me. I tried and retried to work with the too-short bolts, but rathe than to force-fit something together using a hammer, I decided to just go buy longer bolts. Will was so helpful and knowledgeable. He assisted non-handy me and he helped me figure out the exact right sizes to buy. He offered solutions to the Ikea assembly problem while explaining why the short bolts didn't work (I'd brought one bolt and it turns out the bolts were made for wood and my Ikea cart is all metal). I am so happy with the great, no-wait service on a mid-day Saturday. I didn't even have to wait in line to pay! I encountered NO grumpy people. I love how close this hardware store is to where I live (since Home Depot is a relative trek and they can get pretty crowded). It's all good at Fairfax Lumber, at least it was today.

We've always had wonderful customer service at Fairfax Lumber, which is why today's experience was…read moreso disappointing. My husband was picking up tools for a project and had been waiting in line for quite a while because a customer ahead of him was handling a return. We understood--these things happen. When another register finally opened, I moved over with him before another line formed. At that point, an older employee sharply told us, in front of everyone, "You two can just wait in line like everyone else!" My husband explained, "We were waiting." Another employee nearby immediately confirmed, "That's right, he was in line." Instead of simply acknowledging the misunderstanding, she responded, "Well, next time wait until you're called!"--loudly enough for everyone behind us to hear. Fortunately, another employee stepped in and helped us and was both kind and efficient. What makes the encounter particularly disappointing is that my husband is elderly and has difficulty standing for long periods. My moving quickly to the newly opened register was largely out of concern for him, not an attempt to jump ahead of anyone. We had also intended to ask Fairfax Lumber for an estimate on gravel for our parking area. After this experience, we'll probably take that part of our business elsewhere. It's unfortunate, because we've always thought highly of Fairfax Lumber. One unnecessarily rude encounter left a very bad taste in our mouths.

Our daughter just moved into Richmond and we wanted to buy her a few necessary tools…read more Whale point marine and hardware is a little over a mile from her place. They have all the basic tools. We were able to get a set of screwdrivers and an adjustable wrench. The clerk was friendly and helpful. The playlist was excellent. Thanks for having what we needed.

Whale Point--part chandlery, part hardware store--remains a rare gem. Their selection of boat gear,…read morehousewares, and hardware is incredibly broad, and the staff consistently know their stuff. With so few truly great independent hardware stores left, this one stands out for both its expertise and its character. Highly recommend stopping by, even if you don't think you need anything yet.