Right before Thanksgiving 2017 we had our heat go out at an investment property. I called Residential because they were local and Eric sounded pretty nice and honest on the phone. We were in an emergency situation so I rushed into signing a contract with Residential heating to replace the HVAC. I bought a complete 2 ton Bryant system for $5500. With the agreement, Residential heating was supposed to install an under counter vent. The installation took place the day after Thanksgiving by one of his subcontractors. When I got there, there was no regard for the new carpet that was present in the basement. When I signed the deal with Eric, he assured me his guys would wear covers on their boots to not ruin the carpet. There was no such care taken as they also piled old furnace parts on the carpet. As they were installing I asked if they were going to replace the old copper lines from the AC unit. They were directed by Eric to not replace the existing copper pipes even though I purchased a complete system including plumbing. They also failed to install the under counter vent as stated in our contract. Eric did come out to try installing the under counter vent. He did not install the vent as a professional would. he could not get the vent clips to align so he resorted to basically jamming the duck half in place. He also refused to cut the baseboard for the opening under the counter. I asked if he could at least use aluminum tape to hold the duck in place - he did not have any in his truck so that was a no go. The solution to all of this was Eric asking me to take care of the remainder of the work; on the bright side he offered to drop off the aluminum tape the following week. He then asked for payment. I paid $5000 with a promise of the rest when the aluminum tape, mess out back was cleaned up, and he brought the paperwork over so we can verify the part numbers of the system. I never received the paperwork for the installation; in fact, I received an email saying the information he showed me was company confidential. I did however receive reminders about the $500 dollars. I asked they meet me at the house so we can review the system numbers against what I purchased. That was a no go also. In the end we paid the remainder we owed and will not be using them in the future. for the price we paid, we could have bought from anyone and received the same or better value. we needed a system in a pinch and Residential came off nice and caring. There was no real value in this transaction. Also, the way Eric and his wife handled the final payment was deceiving and just ugly. With the couple of issues we had, all Eric could say was it was not their fault - no ownership for their product or service. read more

It is always a challenge to find a reputable HVAC company and it is a RISK of not having LEGAL CERTIFIED and EXPERIENCED Technicians who knows how to do root cause analysis of the problem and be upfront, truthful, and give honost recommendations. And do the job right the first time and not milk resident of funds to band aid an issue. HVAC is an expensive deal whether repairs or replacements. It's a big hit to one's finance. And we as residents depend on HVAC companies professional advice to get back to normalcy because they are the experts and hopefully offer competitive pricing and savings. It took time for me to research and budget. I will not make an opinion on the pricing of the product because everyone has different budgets. When I made my decision to go with Residential Heating & Cooling the RISK was Minimized. They are the big deal. Eric the owner is honost, does follow ups, and will tell you what is needed for your home after analysis of your duct work and square footage of your house. It is important one get the right HVAC system for your home because there are variations. HVAC is physics remember that. Kendall the office manager is very responsive and top of her game. She provided amended invoices and copies of warranties to me at my request -- Thank you Kendal! It is hopeful that HVAC owners do their due diligence to hire qualified technicians and has considerate awareness of resident's property. I can't speak for all the company's technicians but the technicians that did the HVAC service were superb, knowledgeable, and friendly. They did a great job! Mike F... wow... this guy has been in the field and very experienced. Friendly and very knowledgeable, funny too. He has great customer interaction. Matt M. was excellent. This guy can fabricate sheet metal and knows how to wire the intricate connections to get your systems online. Give Residential Heating & Cooling a call for your HVAC. You will not regret their service and you can sleep at night knowing that you made the right choice. Thank you Residential Heating & Cooling for resolving my HVAC issues. Ryan S. read more

I was experiencing serious amounts of dust and debris in my home. I had the air ducts cleaned multiple times, replaced my furnace and a/c, changed the filters regularly, and continually asked other HVAC professionals for advice. Because I have 3 dogs, my concerns were pretty much dismissed by two other companies: they did not really search for problems, and blamed the dirt on the dogs. I was at my wit's end for next steps, and the problem kept getting worse. We called Residential, and explained that we had a problem we felt was HVAC-related, and asked for help. Eric came out, and listened to what we had experienced, from the beginning, and confirmed what we had already done to try and address the issue. He quickly came to the conclusion that what we were experiencing was likely related to the HVAC system and the overall air flow in our home. Eric began his investigation, coming out to the house multiple times, and truly did not give up until the underlying issues were uncovered, even going so far as to bring in other colleagues with different areas of expertise in older homes, before proposing anything. This challenge had been years in the making, yet, his determination to correctly identify the source, and use all the expertise and diagnostic tools he has access to, resulted in immediate improvement in our quality of life. Our airflow alone was improved 89% from the initial readings, and he shared more steps we can (and will) take to continue to improve home performance- both with his firm, and things we can address ourselves in order to keep costs lower. Eric's straightforward explanations, responsiveness, creative problem-solving, and professional demeanor have resulted in us giving the highest review rating we can for Residential Heating & Cooling and will keep us singing their praises to anyone who needs HVAC service-- and especially to anyone looking to improve their home performance with a firm that goes above and beyond. read more

I am incredibly relieved to have found this business. We had a brand new HVAC system installed 4 years ago by an outfit I should have researched more. The company's installers took short cuts and ended up failing inspection and having to do redo a lot of the work. Needless to say, I lost faith in that company. I've been putting off hiring someone to do the recommended cleanings and maintenance on the unit because of our bad experience with the other company. I did a lot of research and review reading and found Residential Heating. I sent an inquiry to them on their website and Eric, the owner, responded in 30 minute on a Saturday night. They offered an excellent price on a furnace and AC cleaning and tune up package in which they make separate visits for the appropriate timing Spring|Fall season. I scheduled the furnace maintenance and Kendell, the office manager, was great. She is so nice and a great communicator. Steve, the tech, came out. It was super smart because the company sent a text with Steve's name and picture and his ETA. Steve was personable and very very knowledgeable. Not only was he able to fix so short cycling issues we were having with the cleaning and tube up, he looked and adjusted the settings on a new thermostat he purchased. He looked at the install of our unit and made some suggestions for air intake improvements that could save us money and eliminate cold spots. Long review but the point is, in this day and age, if you can find a family owned business like this who puts their customers first, are reputable and have fair pricing, you want to hang on to them. Thanks Eric, Steve and Kendell. We're sure to be customers for a long time. read more

Wow, I have worked with MANY HVAC companies over the years and Residential Heating and Cooling is by far the best company I've worked with. I had duct work in my basement that was too low and needed to replace it with a solution that allowed me and my tall family to walk without hitting our heads. Chris and Eric did an amazing job figuring out the best and most cost effective way to get the result I wanted. Eric was out to the house 2 times before they even began the work (amazing). He really thought through not only how to fix my ceiling height issue, but equally important how to create more airflow in my house. The result is incredible! Not only am I able to walk through my basement now without ducking all the time, but the air coming out of my vents is AT LEAST 300% better. And, huge bonus. Due to the increase in overall efficiency of my HVAC unit, all of the other supply ducts are blowing better now. We previously had a room that had VERY little airflow to it that is now BOOMING with air (thanks Eric and Chris from my younger son, his room is toasty warm and will be very cool soon when needed). Residential Heating and Cooling is SERIOUSLY a top notch provider of HVAC services. I highly recommend them for any and all services you need in your home or business. A+++++ company!!! read more

Had a new furnace & humidifier installed. The techs go above and beyond to ensure the job is performed correctly. While making the connections to the humidifier, Ed noticed that the drain tube went thru the floor into my crawl space. He could have left it at that b/c I previously had a humidifier on my old furnace. But something triggered him to ask if he could see where that was draining and what it was connected to. I cleaned out the access area for him to get into my crawlspace & surprise, the previous company who installed the humidifier 18 years ago just ran the tube into the crawlspace and let it go. Ed was able to find a connection on the air-conditioning drainage line that he hooked the tube into and was able to allow any excess moisture / humidity / water or whatever to exit properly. Because this was an existing system, one would believe that it was done correctly the first time however Ed must've had a gut feeling that something seemed off. I appreciated his thorough inspection of all the parts to ensure that my new system was running efficiently, effectively and correctly. Thank you for taking the time to correct someone else's error! This is what exceptional customer service means to me. read more

Had a very complicated situation where I had an oversized furnace improperly installed by an inexperienced and in hindsight unqualified company.  While initially I called Residential to upgrade the outdated thermostat and to fix sloppy plenum work the other company had done, Residential came in and found several glaring safety defects in the installation.   Rather than put a band aid on it and move on to the next job, Residential recommended I rip out the shoddy furnace and start fresh rather than risk a Carbon Monoxide leak or further problems.  While it was kind of a shock to have to start over, I can't begin to thank them enough for catching these issues in the fall before it became a huge issue later on.  Eric was very patient in explaining the whole picture to me and helping me explore my options.  We ended up with a very fair deal that resolved my issue quickly and kept my family safe.  His team (Mike and Matt) definitely looks out for his customers' safety and not just the bottom line.  On the administrative side, Kendall was awesome in making sure all the documentation was in order and arranging scheduling.  I would go back in a heartbeat. read more

I called Residential Heating & Cooling because our furnace wouldn't stay on. I was able to get an appointment right away. Our furnace was over 20 years old and had seen better days. John came out and after inspecting it and running some test, he explained to us that our furnace was in need of some serious repair not to mention that it was also leaking carbon monoxide. Enough said, we needed a new one. We inquired about the cost and possible financing options and Eric (the owner) came out on a Friday (early evening) that same day to go over everything with us. He was very nice, open, and honest. Our new furnace was installed on Monday. Andrew installed the new one and he was prompt and did an excellent job (even cleaned up afterwards)! Eric even followed up the next day to see if we were satisfied with everything. I would recommend Residential Heating & Cooling to anyone looking for great quality work and excellent technicians! You won't be disappointed. read more

This is by far the best company anyone can choose for heating/cooling! I had gotten an estimate from Sears that was way out of line, I thought. The first Sears rep contradicted himself and answered many of my questions without actually answering them. For example, I asked, "Is the A/C completely out of Freon?" His answer: "Oh, I can get you all the Freon you need!" (At the beginning, he also told me he couldn't get Freon anymore!) So Residential Heating & Cooling was recommended to me by a friend so I decided to get a second opinion. Well, the owner won my heart when he called me back from his vacation at Disney World! Everyone I talked with sounded like they really CARED about getting me cooler! Their estimate was $2000 LESS than Sears! The technician came and before the next day was over, my townhouse was wonderfully cool! They even sent a thank you card with a little gift! Residential Heating & Cooling renewed my faith in service companies! read more

This is our second outing with Residential Heating & Cooling. 2/2 so far! Eric and crew came out to do Aeroseal on our house. We already knew that we had some other issues to deal with that Aeroseal wouldn't be able to handle (it's not its purpose), but we were sold on the idea to at least attempt to level out the temperature balance in the house. They knocked out the job swiftly, and within a few hours I was able to feel the difference between the three levels in our home. While it's not the end-all-be-all to our problem (again, different issue), I'm happy with how it turned out. Finally, the temperature in the basement and the top floor doesn't seem to have an outrageous gap and the house feels warmer overall. Can't wait for warmer days to see how the effect is with cooling! read more

This company is amazing! Eric, the owner, is especially friendly, helpful, and informative. He answers the phone at any time of the night or day. Because I have an electric furnace that can be comoli, he came out himself to work on mine when it was having issues. He went above and beyond to find a circuit board for my furnace in two days, when companies said it was eight weeks backordered. He explains everything so that you understand the issues, and offers extremely reasonable pricing. I highly recommend Residential Heating and Cooling! 11/6/19 Update: Eric came to service my new machine within hours of making a service call. He went out of his way to make sure that everything was working properly and was truly concerned for my comfort. Such a great company! read more

I am extremely pleased with my service and the price. I am very conscious of my money and felt that this company offered a more than fair price compared to others in the area. We came home from a vacation to find our AC not working, I called and Eric, the owner picked up the phone, within a short period of time he had an amazing repairman, Brett, sent to look over my ac unit. He came and and took the time to put on covers for his shoes to not track any dirt in the house. When he got to the unit he immediately told me what was wrong, what it would take to repair, and how much it would cost. He had the parts in his service vehicle and within 30 minutes my air conditioner was working as good as new. I would highly recommend this company to anyone! read more

This is the second replacement Residential has done for me (last one was summer 2012 when they replaced my AC during a week of 100+ degree days). I cannot imagine going anywhere else. I need a lot of information to be sure I am making the right move and Eric is always patient and willing to put in the time to give me what I need. He came out to service my old furnace and realized it needed to be replaced on Monday and did the replacement on Tuesday before Thanksgiving! I could rant and rave all day about the reasons to use this company, but do yourself the favor and give them a call. You will not only be blown away by their competitive pricing but also by their amazing level of customer service read more

Needed help with a malfunctioning A/C compressor, so did a survey of Google ratings for HVAC contractors in Chicago's north suburbs and these folks scored among the highest. But they really iced that cake when I called, and on a Sunday no less, expecting either no answer or maybe an answering service operator. Nope: a really cheerful guy took the call and stunned me by introducing himself as the freakin' OWNER (Eric) of the business! When has that ever happened in this century? He sent two of their techs out for 2 necessary visits Monday & Wednesday, and they fixed a major problem. That confirmed my initial Sunday impression that Residential H&C deserves all those Google 5-Star reviews! read more

Residential Heating and Cooling replaced a carrier infinity furnace for us on December 2nd 2019. The original furnace was only 12 years old but the heat exchanged failed. Eric came out and took great care of us. He not only found a manufacturer special where they would offer a new furnace at basically the price of the just the heat exchanger but was able to get the furnace installed promptly. The tech's that handled the install, Mike and Greg, were very knowledgeable and left the job clean. I was so satisfied with their work I also signed up for their monthly service program. I know I'm in good hands with them and I would highly recommend. read more

Five stars +. Furnace replaced after another company kept patching around big problems. Very clear on options and no pressure to sell up more than needed for a good quality Bryant single stage. Installers, Jason and Brett, were efficient, fast and area was cleaner than when arrived. Jason identified worn gas and electric connections and replaced without adding to quoted install cost. Follow up adjustments requested and Eric came over and took care of all issues. Kendall was very helpful at the office with scheduling and questions. Good company, "fair" prices and locally owned. Would recommend. During and after photos: read more

Residential Heating installed a furnace in our home last week. I take this time to say how much we have appreciated the professionalism of their whole staff from the office coordination of Kendall, who communicated well regarding prices and scheduling, to the tech installation team of Matt, Alex and Ben, who are personable and professional. They also installed a new AC unit last summer. Being extremely satisfied with their service, I highly recommend Residential Heating & Cooling for all your needs: new AC, new Furnace and yearly maintenance. The owners, Eric and Amy, I am sure, are proud of the work of their staff. read more

Our furnace not surviving the Chicago winter this year, finally gave out. Eric was prompt in coming to our rescue. He went over the various options, gave us the best deal he could offer. To top it off, he left us couple of space heaters we could use while the furnace was out. I thought that was very considerate of him. His installers were courteous, knowledgeable and efficient. They even installed a digital thermostat that had been lying around the house for a while. Overall, it has been a very good experience. I have seen them to be thorough, efficient and considerate too. Would certainly recommend them. read more

Big fan of the team at Residential Heating. Have used them for over 3 years and have the level of trust that you hope for in HVAC firm. Strong professionalism, timely and knowledgeable... with fair pricing. Eric's team comes to your home and are professionals at all times. They will not only manage your immediate incident, but also point out preventative measures you might take to avoid further issues. From Kendall in customer service to our latest tech, Mike Flannigan, I give them 5 stars across the board. If you are not 100% enthused with your service provider, I recommend these guys highly. read more